CRM
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The method in Salesforce’s M&A madness
Salesforce has been on a shopping spree this year, spending in the neighborhood of $5-6 billion on 10 companies. That’s why it was interesting to hear company president, vice chairman and COO, Keith Block talk about what they look for in an acquisition target at a press conference at Dreamforce this week. This is particularly true in the context of rumors that Salesforce was interested… Read More
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Base wants to compete with the big boys in the CRM artificial intelligence game
Base isn’t the biggest player in a crowded CRM market by any means, but it’s not shying away from a fight with industry giants like Salesforce, Microsoft, Oracle and SAP. This week it introduced Apollo, a stand-alone artificial intelligence piece its CEO claims is well ahead of its well-heeled competitors — and it chose to announce this new product in the middle of… Read More
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Kustomer, founded by Salesforce alums, nabs $12.5M to repair customer care
The need to contact customer support is the bane of many a modern consumer’s existence: not only is it likely that you are doing it because you have a problem that needs fixing, but you are inevitably sucked into a vortex where you have to sit on the phone for ages (or wait in stasis for emailed replies), repeat your details several times to subsequent assistants, and potentially… Read More
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Microsoft snatches HP CRM and service business from rivals Salesforce and Oracle
In what has to be characterized as huge win for Microsoft, it announced this morning it had secured a 6-year deal with HP, Inc to run Microsoft Dynamics’ customer relationship management (CRM) and service software. What’s more, it grabbed this deal at the expense of its rivals. HP, Inc. had been a Salesforce CRM customer, while Oracle had been its service software provider.… Read More
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Salesforce shares face plant despite beating analyst expectations
Salesforce earnings came out today! They’re not great, either, and it looks like a weak outlook for the company’s third quarter is doing some damage to its shares, which were down as much as 8 percent. For a company that literally defined the phrase “software as a service” — basically, running your business online — and one that’s had a decent year… Read More
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Baker raises $1.6 million to help marijuana dispensaries get customers in the door
The average seed round in the nascent cannabis industry in the U.S. hovers around $1 million, according to hemp and cannabis-focused investment research by Poseidon Asset Management. But Denver-based Baker Technologies Inc. has raised $1.6 million in seed funding for software that helps marijuana dispensaries win new customers, eliminate long lines in stores, and retain and reward their… Read More
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Salesforce buys word processing app Quip for $750M
Salesforce is continuing its buying spree to expand the kinds of cloud-based apps and services that it offers to its customers beyond basic CRM. The company has just announced that it is acquiring Quip, the cloud-based word processing app that was co-founded by Bret Taylor, formerly CTO of Facebook. We understand from two sources very close to the deal that the total price is $750 million.… Read More
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Microsoft gives Salesforce a shove with new Dynamics 365 integrated cloud platform
Microsoft announced its intention today to combine the Dynamics CRM and ERP products into an integrated platform on top of which it is hoping third parties will build applications. It’s a complex announcement with many pieces, but Dynamics 365 shares more than its name with Office 365, it also has deep connections with the cloud office suite, as well as to Cortana voice intelligence… Read More
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Microsoft makes some moves to lift Dynamics CRM marketshare
Microsoft has been searching for ways to strengthen its flagging Dynamics customer relationship management (CRM) tool, and it made a couple of moves this week (one quite significant) with an eye toward making life easier for sales people and enhancing its marketshare in the process. For starters, you might have heard that Microsoft bought LinkedIn on Monday for a cool $26 billion.… Read More
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Helpshift raises $23M led by Microsoft, Salesforce for a chat tool that helps with CRM in apps
As more of our day-to-day services make the shift to digital platforms, a startup that has built a customer care tool to help us through some of the pain points in mobile apps has closed a Series B round of funding. Helpshift, which provides an SDK to software companies to build a chat bridge between users of their mobile apps and their customer service teams, has raised $23… Read More
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