CRM
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Oracle delivers bevy of updates to its cloud suite
Oracle might not be the first company you think of when it comes to cloud computing, but the company has made significant strides in recent years. Today, it announced the bi-annual update to its Oracle Cloud Applications Suite. This is update number 13 for those keeping score at home. The suite includes a range of enterprise software including ERP (think back-office management), HR and CRM/CX… Read More
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LogMeIn acquires chatbot and AI startup Nanorep for up to $50M
LogMeIn, the company that provides authentication and other connectivity solutions for those who connect remotely to networks and services, has made another acquisition to expand the products it offers to customers, specifically in its new Bold360 CRM platform, launched in June. The company has picked up Nanorep, a startup out of Israel that develops chatbots and other AI-based tools to… Read More
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Gong, an AI-based language tool to help sales and customer service reps, nabs $20M
As artificial intelligence continues its spread into all aspects of computing, many believe that it will be the next big frontier in CRM. Today a startup called Gong.io underscores that trend: the Israeli startup, which has built a tool that uses natural language processing and machine learning to help train and suggest information to sales people and other customer service reps, has raised a… Read More
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Salesforce marches steadily toward $10B run rate goal
Salesforce is on a steady climb toward a $10 billion revenue run rate. And while it’s not quite there yet, its recent, nearly $2.4 billion quarter puts it squarely in the neighborhood. According to the company’s CEO, Marc Benioff, Salesforce’s revenue growth results give it “the fastest growth of any top [five] enterprise software company.” It’s clear… Read More
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New Microsoft tools integrate LinkedIn data directly into Dynamics 365
Microsoft announced some significant integrations between LinkedIn, the professional social network it bought last year for over $26 billion and Microsoft Dynamics 365, the company’s CRM and ERP suite. It was clear that when Microsoft paid that much money for LinkedIn, it had plans to use that data in other Microsoft products. Those ideas began to emerge last summer with some Office… Read More
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Index leads $5M Series A in Beamery’s ‘CRM for recruitment’
London-based Beamery has closed a $5 million Series A for its candidate relationship software. The round is led by Index Ventures, with participation from existing investors Edenred Capital Partners, GP Ventures and LocalGlobe. LinkedIn steps closer to CRM as it gives Sales Navigator an enterprise boost
LinkedIn, the social network for the working world that is now owned by Microsoft, is quietly adding more features to fill out some of its bigger ambitions to provide more services to enterprises, tapping into its user base of more than 465 million professionals. The company is adding a new “enterprise” tier to its Sales Navigator product. Read More
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Nimble lands $9 million Series A to simplify contact management in the cloud
Nimble CEO Jon Ferrara has been around the contacts block a few times. He was the guy who founded Goldmine, the grandaddy of contact databases. For the last several years he has been working at Nimble, a startup with the goal of managing contacts info inside Office 365 and G Suite. Today, his company announced a $9 million Series A round.
The round was led by Imagen Capital Partners with… Read More
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Tact grabs $15 million Series B to make CRM easier to use
Customer Relationship Management (CRM) software was born with the best of intentions — to create a record of customer interactions. The problem, salespeople will tell you, is that it becomes a chore. Tact has been designed to add an intelligent layer to CRM — and today it got $15 million to make CRM easier to use. The Series B round was led by Upfront Ventures. Microsoft… Read More
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Microsoft announces GA of Dynamics 365 with AI features
We’ve been hearing all artificial intelligence, all the time from the Customer Relationship Management (CRM) industry over the last several weeks. Microsoft is the latest to trumpet its AI capabilities for sales people with the general availability of Dynamics 365 coming on November 1st.
Microsoft announced last summer that it was going to be combining its ERP and CRM into a unified… Read More
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