CRM
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SuperPhone is building a Salesforce for texting
The address book is the last, worst default app you rely on. It’s time it got as smart as the rest of our phones. That’s the idea behind SuperPhone. Email isn’t how you build relationships anymore. Yet most business software sanctifies the spammy inbox when it’s the immediacy of text messaging that keeps people in touch today. Read More
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Dorm Room Fund has built a CRM for founders raising a seed round
First Round Capital’s Dorm Room Fund just released VCWiz, a tool to help founders find investors and raise money from them. The platform is one part VC directory and one part CRM tool, essentially letting you find the best investors for your startup then begin the process of reaching out to them. New users input some basic information about their startup including a description, industry… Read More
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Google and Salesforce unveil first elements of partnership
Last fall at Dreamforce, Google and Salesforce announced a partnership. Today, the two companies unveiled the first pieces of that agreement. For starters, Google Analytics 360 users can now import data from the Salesforce CRM tool such as leads and opportunities, among other pieces. This could allow marketers to have a more complete view of the customer journey from first contact to sale… Read More
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Salesforce to offer more customized AI with myEinstein
It’s been just over a year since Salesforce introduced Einstein, a set of artificial intelligence technologies that are designed to underlie and enhance the Salesforce product set. Today, at Dreamforce, the company’s enormous customer conference taking place this week in San Francisco, it announced myEinstein, a package of tools it created to help developers and Salesforce… Read More
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Spiro raises $3M to build CRM tools for businesses that don’t like CRM
Spiro aims to sell CRM software to businesses that have been avoiding traditional CRM products. CEO Adam Honig told me that he and his co-founders originally set out to build artificial intelligence products that could assist with CRM. But then they started hearing from companies that weren’t using any CRM at all. So the team ended up broadening its approach. Read More
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Apple acqui-hired the team from messaging assistant Init.ai to work on Siri
Earlier this week, a small startup called Init.ai announced that it soon would be discontinuing its service — a smart assistant for customer representatives to parse and get better insights from their interactions with users, as well as automate some of the interactions — because the team was (according to a notice on the site) “joining a project that touches the lives of… Read More
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ProsperWorks raises $53M for its G Suite-centric CRM service
ProsperWorks, a service that offers a set of Google-centric CRM tools, today announced that it has raised a $53 million Series C round led by Norwest Venture Partners, with participation from GV (the fund you probably still remember as Google Ventures). This new round brings the company’s total funding to $87 million, which, in ProsperWorks’ own words, makes t the “#1 funded… Read More
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Agent AI aims to turbocharge its AI tools by offering free CRM
Agent AI is looking to automate more of the customer service process. To do that, it’s built its own customer relationship management product, as well as AI tools that sit on top — and now it’s making the CRM part available for free. While giant software businesses have been built around CRM, CEO Fred Hsu said the market has changed, with the software becoming less… Read More
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Salesforce Einstein celebrates its first birthday with several new features
Salesforce launched Einstein, its artificial intelligence platform just one year ago this week. As it celebrates its first birthday, it’s worth taking a look back at the first year and looking at a couple of enhancements they’re adding as a birthday surprise. It’s easy to lose sight of the fact that Einstein isn’t actually a product at all, even though Salesforce markets… Read More
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Typeform, a platform for ‘conversational’ data collection, raises $35M
Filling out forms online and on mobile can be a tedious and bug-ridden — yet annoyingly necessary — experience. Today, a startup called Typeform has raised a significant round of capital to help fund its mission to change all that, with a platform that the startup claims gets its customers much better results because the interactive experiences created on it are more intuitive and… Read More
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