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Google Cloud joins the FinOps Foundation
Google Cloud today announced that it is joining the FinOps Foundation as a Premier Member.
The FinOps Foundation is a relatively new open-source foundation, hosted by the Linux Foundation, that launched last year. It aims to bring together companies in the “cloud financial management” space to establish best practices and standards. As the term implies, “cloud financial management” is about the tools and practices that help businesses manage and budget their cloud spend. There’s a reason, after all, that there are a number of successful startups that do nothing else but help businesses optimize their cloud spend (and ideally lower it).
Maybe it’s no surprise that the FinOps Foundation was born out of Cloudability’s quarterly Customer Advisory Board meetings. Until now, CloudHealth by VMware was the Foundation’s only Premiere Member among its vendor members. Other members include Cloudability, Densify, Kubecost and SoftwareOne. With Google Cloud, the Foundation has now signed up its first major cloud provider.
“FinOps best practices are essential for companies to monitor, analyze and optimize cloud spend across tens to hundreds of projects that are critical to their business success,” said Yanbing Li, vice president of Engineering and Product at Google Cloud. “More visibility, efficiency and tools will enable our customers to improve their cloud deployments and drive greater business value. We are excited to join FinOps Foundation, and together with like-minded organizations, we will shepherd behavioral change throughout the industry.”
Google Cloud has already committed to sending members to some of the Foundation’s various Special Interest Groups (SIGs) and Working Groups to “help drive open-source standards for cloud financial management.”
“The practitioners in the FinOps Foundation greatly benefit when market leaders like Google Cloud invest resources and align their product offerings to FinOps principles and standards,” said J.R. Storment, executive director of the FinOps Foundation. “We are thrilled to see Google Cloud increase its commitment to the FinOps Foundation, joining VMware as the second of three dedicated Premier Member Technical Advisory Council seats.”
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ConductorOne raises $5M in seed round led by Accel to automate your access requests
Over the course of their careers, Alex Bovee and Paul Querna realized that while the use of SaaS apps and cloud infrastructure was exploding, the process to give employees permission to use them was not keeping up.
The pair led Zero Trust strategies and products at Okta, and could see the problem firsthand. For the unacquainted, Zero Trust is a security concept based on the premise that organizations should not automatically trust anything inside or outside its perimeters and, instead must verify anything and everything trying to connect to its systems before granting access.
Bovee and Querna realized that while more organizations were adopting Zero Trust strategies, they were not enacting privilege controls. This was resulting in delayed employee access to apps, or to the over-permissioning employees from day one.
Last summer, Bovee left Okta to be the first virtual entrepreneur-in-residence at VC firm Accel. There, he and Accel partner Ping Li got to talking and realized they both had an interest in addressing the challenge of granting permissions to users of cloud apps quicker and more securely.
Recalls Li: “It was actually kind of fortuitous. We were looking at this problem and I was like ‘Who can we talk to about the space?’ And we realized we had an expert in Alex.”
At that point, Bovee told Li he was actually thinking of starting a company to solve the problem. And so he did. Months later, Querna left Okta to join him in getting the startup off the ground. And today, ConductorOne announced that it raised $5 million in seed funding in a round led by Accel, with participation from Fuel Capital, Fathom Capital and Active Capital.
ConductorOne plans to use its new capital to build what the company describes as “the first-ever identity orchestration and automation platform.” Its goal is to give IT and identity admins the ability to automate and delegate employee access to cloud apps and infrastructure, while preserving least-privilege permissions.
“The crux of the problem is that you’ve got these identities — you’ve got employees and contractors on one side and then on the other side you’ve got all this SaaS infrastructure and they all have sort of infinite permutations of roles and permissions and what people can do within the context of those infrastructure environments,” Bovee said.
Companies of all sizes often have hundreds of apps and infrastructure providers they’re managing. It’s not unusual for an IT helpdesk queue to be more than 20% access requests, with people needing urgent access to resources like Salesforce, AWS or GitHub, according to Bovee. Yet each request is manually reviewed to make sure people get the right level of permissions.
“But that access is never revoked, even if it’s unused,” Bovee said. “Without a central layer to orchestrate and automate authorization, it’s impossible to handle all the permissions, entitlements and on- and off-boarding, not to mention auditing and analytics.”
ConductorOne aims to build “the world’s best access request experience,” with automation at its core.
“Automation that solves privilege management and governance is the next major pillar of cloud identity,” Accel’s Li said.
Bovee and Querna have deep expertise in the space. Prior to Okta, Bovee led enterprise mobile security product development at Lookout. Querna was the co-founder and CTO of ScaleFT, which was acquired by Okta in 2018. He also led technology and strategy teams at Rackspace and Cloudkick, and is a vocal and active open-source software advocate.
While the company’s headquarters are in Portland, Oregon, ConductorOne is a remote-first company with 10 employees.
“We’re deep in building the product right now, and just doing a lot of customer development to understand the problems deeply,” Bovee said. “Then we’ll focus on getting early customers.”
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Hex lands $5.5M seed to help data scientists share data across the company
As companies embrace the use of data, hiring more data scientists, a roadblock persists around sharing that data. It requires too much copying and pasting and manual work. Hex, a new startup, wants to change that by providing a way to dispense data across the company in a streamlined and elegant way.
Today, the company announced a $5.5 million seed investment, and also announced that it’s opening up the product from a limited beta to be more widely available. The round was led by Amplify Partners, with help from Box Group, XYZ, Data Community Fund, Operator Collective and a variety of individual investors. The company closed the round last July, but is announcing it for the first time today.
Co-founder and CEO Barry McCardel says that it’s clear that companies are becoming more data-driven and hiring data scientists and analysts at a rapid pace, but there is an issue around data sharing, one that he and his co-founders experienced firsthand when they were working at Palantir.
They decided to develop a purpose-built tool for sharing data with other parts of the organization that are less analytically technical than the data science team working with these data sets. “What we do is we make it very easy for data scientists to connect to their data, analyze and explore it in notebooks. […] And then they can share their work as interactive data apps that anyone else can use,” McCardel explained.
Most data scientists work with their data in online notebooks like Jupyter, where they can build SQL queries and enter Python code to organize it, chart it and so forth. What Hex is doing is creating this super-charged notebook that lets you pull a data set from Snowflake or Amazon Redshift, work with and format the data in an easy way, then drag and drop components from the notebook page — maybe a chart or a data set — and very quickly build a kind of app that you can share with others.
Image Credits: Hex
The startup has nine employees, including co-founders McCardel, CTO Caitlin Colgrove and VP of architecture Glen Takahashi. “We’ve really focused on the team front from an early stage, making sure that we’re building a diverse team. And actually today our engineering team is majority female, which is definitely the first time that that’s ever happened to me,” Colgrove said.
She is also part of a small percentage of female founders. A report last year from Silicon Valley Bank found that while the number was heading in the right direction, only 28% of U.S. startups have at least one female founder. That was up from 22% in 2017.
The company was founded in late 2019 and the founders spent a good part of last year building the product and working with design partners. They have a small set of paying customers, and are looking to expand that starting today. While customers still need to work with the Hex team for now to get going, the plan is to make the product self-serve some time later this year.
Hex’s early customers include Glossier, imgur and Pave.
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Moveworks expands IT chatbot platform to encompass entire organization
When investors gave Moveworks a hefty $75 million Series B at the end of 2019, they were investing in a chatbot startup that to that point had been tuned to answer IT help questions in an automated way. Today, the company announced it had used that money to expand the platform to encompass employee questions across all lines of business.
At the time of that funding, nobody could have anticipated a pandemic either, but throughout last year as companies moved to work from home, having an automated systems in place like Moveworks became even more crucial, says CEO and company co-founder Bhavin Shah.
“It was a tragic year on a variety of fronts, but what it did was it coalesced a lot of energy around people’s need for support, people’s need for speed and help,” Shah said. It helps that employees typically access the Moveworks chatbot inside collaboration tools like Slack or Microsoft Teams, and people have been spending more time in these tools while working at home.
“We definitely saw a lot more interest in the market, and part of that was fueled by the large-scale adoption of collaboration tools like Slack and Microsoft Teams by enterprises around the world,” he said.
The company is working with 100 large enterprise customers today, and those customers were looking for a more automated way for employees to ask questions about a variety of tooling, from HR to finance and facilities management. While Shah says expanding the platform to move beyond IT into other parts of an organization had been on the roadmap, the pandemic definitely underscored the need to expand even more.
While the company spent its first several years tuning the underlying artificial intelligence technology for IT language, they had built it with expansion in mind. “We learned how to build a conversational system so that it can be dynamic and not be predicated on some person’s forethought around [what the question and answer will be] — that approach doesn’t scale. So there were a lot of things around dealing with all these enterprise resources and so forth that really prepared us to be an enterprise-wide partner,” Shah said.
The company also announced a new communications tool that enables companies to use the Moveworks bot to communicate directly with employees to get them to take some action. Shah says companies usually send out an email that, for example, employees have to update their password. The bot tells you it’s time to do that and provides a link to walk you through the process. He says that beta testers have seen a 70% increase in responses using the bot to communicate about an action instead of email.
Shah recognizes that a technology that understands language is going to have a lot of cultural variances and nuances and that requires a diverse team to build a tool like this. He says that his HR team has a set of mandates to make sure they are interviewing people in under-represented roles to build a team that reflects the needs of the customer base and the world at large.
The company has been working with about a dozen customers over the last nine months on the platform expansion, iterating with these customers to improve the quality of the responses, regardless of the type of question or which department it involves. Today, these tools are generally available.
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HYCU raises $87.5M to take on Rubrik and the rest in multi-cloud data backup and recovery
As more companies become ever more reliant on digital infrastructure for everyday work, the more they become major targets for malicious hackers — both trends accelerated by the pandemic — and that is leading to an ever-greater need for IT and security departments to find ways of protecting data should it become compromised. Today, one of the companies that has emerged as a strong player in data backup and recovery is announcing its first major round of funding.
HYCU, which provides multi-cloud backup and recovery services for mid-market and enterprise customers, has raised $87.5 million, a Series A that it the Boston-based startup will be using to invest in building out its platform further, to bring its services into more markets, and to hire 100 more people.
HYCU’s premise and ambition, CEO and founder Simon Taylor said in an interview, is to provide backup and storage services that are as simple to use “as backing up in iCloud for consumers.”
“If you look at primary storage, it’s become very SaaS-ifed, with no professional services required,” he continued. “But backup has stayed very legacy. It’s still mostly focused on one specific environment and can’t perform well when multi-cloud is being used.”
And HYCU’s name fits with that ethos. It is pronounced “haiku”, which Taylor told me refers not just to that Japanese poetic form that looks simple but hides a lot of meaning, but also “hybrid cloud uptime.”
The company is probably known best for its integration with Nutanix, but has over time expanded to serve enterprises building and operating IT and apps over VMware, Google Cloud, Azure and AWS. The company also has built a tool to help migrate data for enterprises, HYCU Protégé, which will also be expanded.
The funding is being led by Bain Capital Ventures, with participation also from Acrew Capital (which was also in the news last week as an investor in the $118 million round for Pie Insurance). The valuation is not being disclosed.
This is the first major outside funding that the company has announced since being founded in 2018, but in that time it has grown into a sizeable competitor against others like Rubrik, Veeam, Veritas and CommVault. The Rubrik comparison is interesting, given that it is also backed by Bain (which led a $261 million round in Rubrik in 2019). HYCU now has more than 2,000 customers in 75 countries. Taylor says that not taking funding while growing into what it has become meant that it was “listening and closer to the needs of our customers,” rather than spending more time paying attention to what investors says.
Now that it’s reached a certain scale, though, things appear to be shifting and there will probably be more money down the line. “This is just round one for us,” Taylor said.
He added that this funding came in the wake of a lot of inbound interest that included not just the usual range of VCs and private equity firms that are getting more involved in VC, but also, it turns out, SPACs, which as they grow in number, seem to be exploring what kinds and stages of companies they tap with their quick finance-and-go-public model.
And although HYCU hadn’t been proactively pitching investors for funding, it would have been on their radars. In fact, Bain is a major backer of Nutanix, putting some $750 million into the company last August. There is some strategic sense in supporting businesses that figure strongly in the infrastructure of your other portfolio companies.
There is another important reason for HYCU raising capital to expand beyond what its balance sheet could provide to fuel growth: HYCU’s would-be competition is itself going through a moment of investment and expansion. For example, Veeam, which was acquired by Insight last January for $5 billion, then proceeded to acquire Kasten to move into serving enterprises that used Kubernetes-native workloads across on-premises and cloud environments. And Rubrik last year acquired Igneous to bring management of unstructured data into its purview. And it’s not a given that just because this is a sector seeing a lot of demand, that it’s all smooth sailing. Igneous was on the rocks at the time of its deal, and Rubrik itself had a data leak in 2019, highlighting that even those who are expert in protecting data can run up against problems.
Taylor notes that ransomware indeed remains a very persistent problem for its customers — reflecting what others in the security world have observed — and its approach for now is to remain focused on how it delivers services in an agent-less environment. “We integrate into the platform,” he said. “That is incredibly important. It means that you can be up and running immediately, with no need for professional services to do the integrating, and we also make it a lot harder for criminals because of this.”
Longer term, it will keep its focus on backup and recovery with no immediate plans to move into adjacent areas though such as more security services or other tools. “We’re not trying to be a Veritas and own the entire business end-to-end,” Taylor said. “The goal is to make sure the IT department has visibility and the cloud journey is protected.”
Enrique Salem, a partner at Bain Capital Ventures and the former CEO of Symantec, is joining HYCU’s board with this round and sees the opportunity in the market for a product like HYCU’s.
“We are in the early days of a multi-decade shift to the public cloud, but existing on-premises backup vendors are poorly equipped to enable this transition, creating tremendous opportunity for a new category of cloud-native backup providers,” he said in a statement. “As one of the early players in multi-cloud backup as a service bringing true SaaS to both on-premises and cloud-native environments, HYCU is a clear leader in a space that will continue to create large multi-billion dollar companies.”
Stefan Cohen, a principal at Bain Capital Ventures, will also be joining the board.
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Slack wants to be more than a text-based messaging platform
Last October as Slack was preparing for its virtual Frontiers conference, the company began thinking about different ways people could communicate on the platform. While it had built its name on being able to integrate a lot of services in a single place to alleviate the dreaded task-switching phenomenon, it has been largely text-based up until now.
More recently, Slack has started developing a few new features that could bring different ways of interacting to the platform. CEO Stewart Butterfield discussed them on Thursday with former TechCrunch reporter Josh Constine, now a SignalFire investor, in a Clubhouse interview.
The talk was about the future of work, and Slack believes these new ways of communicating could help employees better connect online as we shift to a hybrid work world — one which has been hastened by the pandemic over the last year. There is a general consensus that many companies will continue to work in a hybrid fashion, even when the pandemic is over.
For starters, Slack aims to add a way to communicate by video. But instead of trying to compete with Zoom or Microsoft Teams, Slack is envisioning an experience that’s more like Instagram Stories.
Think about the CEO sharing an important announcement with the company, or the kind of information that might have gone out in a companywide email. Instead, you can skip the inbox and deliver the message directly by video. It’s taking a page from the consumer approach to social and trying to move it into the enterprise.
Writing in a company blog post earlier this week, Slack chief product officer Tamar Yehoshua was clear this was going to be an asynchronous approach, rather than a meeting kind of experience.
“To help with this, we are piloting ways to shift meetings toward an asynchronous video experience that feels native in Slack. It allows us to express nuance and enthusiasm without a meeting,” she wrote.
While it was at it, Slack decided to create a way of just chatting by voice. As Butterfield told Constine in his Clubhouse interview, this is essentially Clubhouse (or Twitter Spaces) being built for Slack.
Yeah, I’ve always believed the ‘good artists copy, great artists steal’ thing, so we’re just building Clubhouse into Slack, essentially. Like that idea that you can drop in, the conversation’s happening whether you’re there or not, you can enter and leave when you want, as opposed to a call that starts and stops, is an amazing model for encouraging that spontaneity and that serendipity and conversations that only need to be three minutes, but the only option for you to schedule them is 30 minutes. So look out for Clubhouse built into Slack.
Again, it’s taking a consumer social idea and applying it to a business setting with the idea of finding other ways to keep you in Slack when you could be using other tools to achieve the same thing, whether it be Zoom meetings, email or your phone.
Butterfield also hinted that another feature — asynchronous audio, allowing you to leave the equivalent of a voicemail — could be coming some time in the future. A Slack spokesperson confirmed that it was in the works, but wasn’t ready to share details yet.
It’s impossible to look at these features without thinking about them in the context of the $27 billion Salesforce acquisition of Slack at the end of last year. When you put them all together, you have this set of tools that let you communicate in whatever way makes the most sense to you.
When you combine that Slack Connect DM, a new feature to communicate outside the organization that was released this week to some controversy, as people wanted assurances that they could control spam and harassment, it takes the concept one step further — outside the organization itself.
As part of a larger entity like Salesforce, these tools could be useful across sales, service and even marketing as a way to communicate in a variety of ways inside and outside the organization. And they greatly expand the value prop of Slack as it becomes part of Salesforce sometime later this year.
While it began talking about the new audio and video features last fall, the company has been piloting them since the beginning of this year. So far Slack is not saying when the new features will be generally available.
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UIPath’s meteoric rise from unknown startup to $35B RPA juggernaut
When TechCrunch covered UIPath’s Series A in 2017, it was a small startup out of Romania working in a little known area of enterprise software called robotic process automation (RPA).
Then the company took off with increasingly large multibillion dollar valuations. It progressed through its investment rounds, culminating with a $750 million round on an eye-popping $35 billion valuation last month.
This morning, the company took the next step on its rapid-fire evolutionary path when it filed its S-1 to go public. To illustrate just how fast the company’s rise has been, take a look at its funding history:
Image Credits: Bryce Durbin/TechCrunch
RPA is much better understood these days with larger enterprise software companies like SAP, Microsoft, IBM and ServiceNow getting involved. With RPA, companies can automate a mundane process like processing an insurance claim, moving work automatically, while bringing in humans only when absolutely necessary. For example, instead of having a person enter a number in a spreadsheet from an email, that can happen automatically.
In June 2019, Gartner reported that RPA was the fastest-growing area in enterprise software, growing at over 60% per year, and attracting investors and larger enterprise software vendors to the space. While RPA’s growth has slowed as it matures, a September 2020 Gartner report found it expanding at a more modest 19.5% with total revenue expected to reach $2 billion in 2021. Gartner found that stand-alone RPA vendors UIPath, Blue Prism and Automation Anywhere are the market leaders.
Although the market feels rather small given the size of the company’s valuation, it’s still a nascent space. In its S-1 filing this morning, the company painted a rosy picture, projecting a $60 billion addressable market. While TAM estimates tend to trend large, UIPath points out that the number encompasses far more than pure RPA into what they call “Intelligent Process Automation.” That could include not only RPA, but also process discovery, workflow, no-code development and other forms of automation.
Indeed, as we wrote earlier today on the soaring process automation market, the company is probably going to need to expand into these other areas to really grow, especially now that it’s competing with much bigger companies for enterprise automation dollars.
While UIPath is in the midst of its quiet period, it came up for air this week to announce that it had bought Cloud Elements, a company that gives it access to API integration, an important component of automation in the enterprise. Daniel Dines, the company co-founder and CEO said the acquisition was about building a larger platform of automation tools.
“The acquisition of Cloud Elements is just one example of how we are building a flexible and scalable enterprise-ready platform that helps customers become fully automated enterprises,” he said in a statement.
While there is a lot of CEO speak in that statement, there is also an element of truth in that the company is looking at the larger automation story. It can use some of the cash from its prodigious fundraising to begin expanding on its original vision with smaller acquisitions that can fill in missing pieces in the product road map.
The company will need to do that and more to compete in a rapidly moving market, where many vendors are fighting for different parts of the business. As it continues its journey to becoming a public company, it will need to continue finding new ways to increase revenue by tapping into different parts of the wider automation stack.
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No code, workflow and RPA line up for their automation moment
We’ve seen a lot of trend lines moving throughout 2020 and into 2021 around automation, workflow, robotic process automation (RPA) and the movement to low-code and no-code application building. While all of these technologies can work on their own, they are deeply connected and we are starting to see some movement toward bringing them together.
While the definition of process automation is open to interpretation, and could include things like industrial automation, Statista estimates that the process automation market could be worth $74 billion in 2021. Those are numbers that are going to get the attention of both investors and enterprise software executives.
Just this week, Berlin-based Camunda announced a $98 million Series B to help act as a layer to orchestrate the flow of data between RPA bots, microservices and human employees. Meanwhile, UIPath, the pure-play RPA startup that’s going to IPO any minute now, acquired Cloud Elements, giving it a way to move beyond RPA into API automation.
Not enough proof for you? How about ServiceNow announcing this week that it is buying Indian startup Intellibot to give it — you guessed it — RPA capabilities. That acquisition is part of a broader strategy by the company to move into full-scale workflow and automation, which it discussed just a couple of weeks ago.
Meanwhile, at the end of last year, SAP bought a different Berlin process automation startup, Signavio, for $1.2 billion after announcing new automated workflow tools and an RPA tool at the beginning of December. Microsoft is in on it too, having acquired process automation startup Softmotive last May, which it then combined with its own automation tool PowerAutomate.
What we have here is a frothy mix of startups and large companies racing to provide a comprehensive spectrum of workflow automation tools to empower companies to spin up workflows quickly and move work involving both human and machine labor through an organization.
The result is hot startups getting prodigious funding, while other startups are exiting via acquisition to these larger companies looking to buy instead of build to gain a quick foothold in this market.
Cathy Tornbohm, Distinguished Research vice president at Gartner, says part of the reason for the rapidly growing interest is that these companies have stayed on the sidelines up until now, but they see an opportunity and are using their checkbooks to play catch-up.
“IBM, SAP, Pega, Appian, Microsoft, ServiceNow all bought into the RPA market because for years they didn’t focus on how data got into their systems when operating between organizations or without a human. [Instead] they focused more on what happens inside the client’s organization. The drive to be digitally more efficient necessitates optimizing data ingestion and data flows,” Tornbohm told me.
For all the bluster from the big vendors, they do not control the pure-play RPA market. In fact, Gartner found that the top three players in this space are UIPath, Automation Anywhere and Blue Prism.
But Tornbohm says that, even as the traditional enterprise vendors try to push their way into the space, these pure-play companies are not sitting still. They are expanding beyond their RPA roots into the broader automation space, which could explain why UIPath came up from its pre-IPO quiet period to make the Cloud Elements announcement this week.
Dharmesh Thakker, managing partner at Battery Ventures, agrees with Tornbohm, saying that the shift to the cloud, accelerated by COVID-19, has led to an expansion of what RPA vendors are doing.
“RPA has traditionally focused on automation-UI flow and user steps, but we believe a full automation suite requires that ability to automate processes across the stack. For larger companies, we see their interest in the category as a way to take action on data within their systems. And for standalone RPA vendors, we see this as validation of the category and an invitation to expand their offerings to other pillars of automation,” Thakker said.
The activity we have seen across the automation and workflow space over the last year could be just the beginning of what Thakker and Tornbohm are describing, as companies of all sizes fight to become the automation stack of choice in the coming years.
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Why Adam Selipsky was the logical choice to run AWS
When AWS CEO Andy Jassy announced in an email to employees yesterday that Tableau CEO Adam Selipsky was returning to run AWS, it was probably not the choice most considered. But to the industry watchers we spoke to over the last couple of days, it was a move that made absolute sense once you thought about it.
Gartner analyst Ed Anderson says that the cultural fit was probably too good for Jassy to pass up. Selipsky spent 11 years helping build the division. It was someone he knew well and had worked side by side with for over a decade. He could slide into the new role and be trusted to continue building the lucrative division.
Anderson says that even though the size and scope of AWS has changed dramatically since Selipsky left in 2016 when the company closed the year on a $16 billion run rate, he says that the organization’s cultural dynamics haven’t changed all that much.
“Success in this role requires a deep understanding of the Amazon/AWS culture in addition to a vision for AWS’s future growth. Adam already knows the AWS culture from his previous time at AWS. Yes, AWS was a smaller business when he left, but the fundamental structure and strategy was in place and the culture hasn’t notably evolved since then,” Anderson told me.
Matt McIlwain, managing director at Madrona Venture Group, says the experience Selipsky had after he left AWS will prove invaluable when he returns.
“Adam transformed Tableau from a desktop, licensed software company to a cloud, subscription software company that thrived. As the leader of AWS, Adam is returning to a culture he helped grow as the sales and marketing leader that brought AWS to prominence and broke through from startup customers to become the leading enterprise solution for public cloud,” he said.
Holger Mueller, an analyst with Constellation Research, says that Selipsky’s business experience gave him the edge over other candidates. “His business acumen won out over [internal candidates] Matt Garmin and Peter DeSantis. Insight on how Salesforce works may be helpful and valued as well,” Mueller pointed out.
As for leaving Tableau and with it Salesforce, the company that purchased it for $15.7 billion in 2019, Brent Leary, founder and principal analyst at CRM Essentials, believes that it was only a matter of time before some of these acquired company CEOs left to do other things. In fact, he’s surprised it didn’t happen sooner.
“Given Salesforce’s growing stable of top notch CEOs accumulated by way of a slew of high-profile acquisitions, you really can’t expect them all to stay forever, and given Adam Selipsky’s tenure at AWS before becoming Tableau’s CEO, this move makes a whole lot of sense. Amazon brings back one of their own, and he is also a wildly successful CEO in his own right,” Leary said.
While the consensus is that Selipsky is a good choice, he is going to have awfully big shoes to fill. The fact is that division is continuing to grow like a large company currently on a run rate of over $50 billion. With a track record like that to follow, and Jassy still close at hand, Selipsky has to simply continue letting the unit do its thing while putting his own unique stamp on it.
Any kind of change is disconcerting though, and it will be up to him to put customers and employees at ease and plow ahead into the future. Same mission. New boss.
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Salesforce updates includes sales info overlay for Zoom meetings
The pandemic has clearly had an impact on the way we work, and this is especially true for salespeople. Salesforce introduced a number of updates to Sales Cloud this morning, including Salesforce Meetings, a smart overlay for Zoom meetings that gives information and advice to the sales team as they interact with potential customers in online meetings.
Bill Patterson, EVP and general manager of CRM applications at Salesforce says that the company wanted to help sales teams manage these types of interactions better and take advantage of the fact they are digital.
“There’s a broad recognition, not just from Salesforce, but really from every sales organization that selling is forever changed, and I think that there’s been a broad understanding, and maybe a surprise in learning how effective we can be in the from anywhere kind of times, whether that’s in office or not in office or whatever,” Patterson explained.
Salesforce Meetings gives that overlay of information, whether it’s advice to slow down the pace of your speech or information about the person speaking. It also can compile action items and present a To Do list to participants at the end of each meeting to make sure that tasks don’t fall through the cracks.
This is made possible in part through the Einstein intelligence layer that is built across the entire Salesforce platform. In this case, it takes advantage of a new tool called Einstein Conversation Insights, which the company is also exposing as a feature for developers to build their own solutions using this tool.
For sales people who might find the tool a bit too invasive, you can dial the confidence level of the information up or down on an individual basis, so that you can get a lot of information or a little depending on your needs.
For now, it works with Zoom and the company has been working closely with the Zoom development team to provide the API and SDK tooling it needs to pull off something like this, according to Patterson. He notes that plans are in the works to make it compatible with WebEx and Microsoft Teams in the future.
While the idea was in the works prior to the pandemic, COVID created a sense of urgency for this kind of feature, as well as other features announced today like Pipeline Inspection, which uses AI to analyze the sales pipeline. It searches for changes to deals over time with the goal of finding the ones that could benefit most from coaching or managerial support to get them over the finish line.
Brent Leary, founder and principal analyst at CRM Essentials says that this ability to capture information in online meetings is changing the way we think about CRM.
“The thing the caught my attention is how tightly integrated video meetings/collaboration is now into sales process. This is really compelling because meeting interactions that may not find their way into the CRM system are now automatically captured,” Leary told me.
Salesforce Meetings is available today, while Pipeline Inspection is expected to be available this summer.
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