Samsung
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I first spent time with the Royole Flexpai at a TechCrunch event in China back in 2018. The device was exciting. It was the first commercially released foldable, after all, before Samsung and Huawei offered their respective takes on the form factor. But ultimately it felt like, at best, a proof of concept. It was a shot across the bow from a little-known Shenzhen-based hardware maker, and ultimately little else.
The last two years have been — let’s say “complicated” for the category. I don’t think anyone was anticipating that $2,000 foldable phones were going to disrupt the industry right out of the gate or anything — especially in a time when more people are spending less money on their mobile devices. But to say foldables got off to a rocky start is something of an understatement. Royole has announced a few more products here and there, but the Flexpai continues to be the company’s most engaging from a consumer perspective.
At an event in Beijing this morning, the company announced the Flexpai 2. The device is similar in design to the first model, which is to say it folds with the screen facing outward. The design makes sense from the standpoint of offering up notifications while closed (there’s a reason the Galaxy Fold 2 got a larger front-facing screen), but now you’ve got two screens to scuff up when the big old device is in your pocket.

The device itself got a bit of screen time during the press conference, though not a ton. For now we mostly have press shots to rely on, which is going to continue to be one of the pain points of covering hardware in the COVID-19 era. Fittingly, the company spent a lot of time talking hinges here — that, after all, was a high profile point of failure for Samsung’s first-gen device.
Here’s how Royole describes it in the press material:
The structure of the hinge is stable and shockproof, providing the great protection for the screen. It has more than 200 precision components with 0.01 mm processing accuracy. The hinge technology holds around 200 patents and solved many issues seen in other foldable smartphones.
Image Credits: Royole
Having had limited time with the Flexpai, I’ll say that robustness didn’t seem like one of the primary issues with a product that had some other first-gen bugs. The thing was pretty massively thick, though — which Royole has addressed with a design here that’s around 40% thinner than the first gen. The display is a generous 7.8 inches — though no mention of whether there’s glass reinforcement, which could be an issue.
There’s 5G support, a healthy 4450mAh battery and a Snapdragon 865 processor. The company updated its waterOS, which is built on top of Android 10 to offer a more seamless foldable experience. It arrives in China this week priced at around $1,427, which is wildly expensive for a standard smartphone, but actually pretty good for a foldable.
U.S. availability is, once again, a big question mark.
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One thing I’ll say for in-person events: they compelled companies to cram in a lot of news. After all, if you’re going to ask an auditorium full of people to travel from around the country — or world — you want to give them a lot of bang for their buck.
Samsung did manage that with its Galaxy Note event in early August. We got a new phone, new earbuds, new watch, new tablet and a preview of an upcoming foldable. A couple of weeks ago, the company devoted an entire second event to the new Fold. And now here we are, a couple of weeks later, staring down yet another event.
The September 23 event will likely focus on the Galaxy S20 Fan Edition that’s been floating around in leaks for a few months now, the way Samsung devices tend to. I’m not saying there won’t be a bunch of other news at the event as well, but the Fold event lowered my expectations a bit with regard to what the company deems worthy of a standalone event in 2020, versus, say, issuing a press release or something.
Anyway, the so-called “Fan Edition” finds the company picking up a long-abandoned trend of issuing lower-cost alternatives to flagship devices (notably, a refurbished version of the Note 7).
Here it seems to be a lower-priced take on Samsung’s primary flagship, the Galaxy S20. From the sound of it, the device is essentially a rebranding of its “Lite” line — the latest take on an already confusing approach to its budget flagship offerings.
We’ll find out more September 23 at 7 a.m. PT/10 a.m. ET.
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As far as launches for revolutionary products are concerned, the Galaxy Fold could have gone a lot better. It’s not for lack of hype, of course. Years of prelude punctuated by Samsung’s own breathless expectations provided plenty of build-up, but in the end, the device felt like a partially baked disappointment.
A number of early units broke for a variety of reasons. Samsung recalled the foldable, went back to the drawing board and released it on a delayed timeline. I ran into issues with my second sample pretty quickly. At the end of the day, the device just demanded a level of gingerliness most users can’t really afford with a day-to-day mobile device.
The Galaxy Fold Z 2, which was the centerpiece of today’s Unpacked annex event, is largely devoted to addressing the biggest complaints about the original. Given the issues with the original, that’s about as admirable a goal as any. We were all aware that the Galaxy Fold was going to be a learning process for Samsung — and certainly there’s a certain degree of throwing caution to the wind — but relative to the company’s other device, it just didn’t feel finished.
Image Credits: Samsung
We certainly didn’t feel comfortable advising people to purchase the device for $2,000. The Fold Z 2 is priced the same (which is to say still prohibitively expensive for most), but it could be the product the first gen should have been. I’m going to wait until we’ve had sufficient review time to say anything definitive about the device, but in Samsung’s defense, the company does seem to have addressed most of the major issues with the original — thanks in no small part to some advances introduced with Flip last year.
The biggest update here is the addition of what the company calls “Ultra Thin Glass” to the primary foldable 7.6-inch display. That was one of the largest pain points of the original — as cool as the technology is, it’s not worth a lot if the touchscreen can’t withstand touches. The technology here is more or less the same as what Samsung introduced with the Flip.
Image Credits: Samsung
The same goes for the new “sweeper” technology, which builds in a brush to wick away particles that might otherwise fall into the phone. This was another issue with the original — crap was getting behind the screen, causing damage when pressure was applied to the front by the user. This is the third-generation of the feature, according to Samsung, sporting a thinner brush than the original. Per the company:
To achieve this, Samsung developed new innovative sweeper technology to achieve the same level of protection in a smaller space. The Galaxy Z Fold2 Hideaway Hinge features revolutionary slim cutting technology, modified fiber composition and adjusted fiber density.
That’s a fancy way of saying they made thinner bristles. The hinge has also been improved to allow the device to stand at a variety of angles. That’s going to be an important point as the company looks to compete directly with the likes of Microsoft’s Surface Duo and any other dual-screen devices coming down the road. That’s augmented by Flex Mode (another Flip addition), which reconfigures the screen to make the best use of the partially open display.
Image Credits: Samsung
The other big update here is the addition of a much larger front-facing screen. At 6.2 inches, the front of the device is actually a serviceable display for use while the device is closed. Last time around, the front-facing screen had a weirdly long aspect ratio and wasn’t really great for anything but notifications. The company seemingly took something away from Huawei’s first dip into the foldable category.
The new Fold has 5G support, of course — that’s now standard across the company’s flagships, along with some mid-tier devices. That’s coupled with a beefy 4,500 mAh of battery life (split in two, each behind a display), 12GB of RAM and 256GB of storage. There’s only one memory/storage option for the device for the States, which will run $2,000.
That entitles the buyer to the Galaxy Z Premier service, which includes on-demand support for the phone and a one-time replacement after accidental screen damage. There’s also a bunch of other perks thrown in, like Founders Card membership and access to golfing, or dinner at a Michelin-star restaurant. I would have preferred a pair of Galaxy Buds, to be honest, but Samsung’s really pushing the luxury angle here.
The Galaxy Z Fold 2 is up for pre-order September 2, and starts shipping on the 18th.
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One of the nice things about virtual events is you can essentially hold as many as you’d like. It’s one thing to ask people to fly across the country or world to attend and another entirely to get them to tune into a live stream for an hour.
On September 1 at 10 a.m. ET, Samsung will be holding an “Unpacked Part 2,” focused on the Galaxy Z Fold 2. The second-gen foldable got a little face time during the recent Note 20 event, but a new phone, watch, headphones and tablet ate up most of the allotted time.
Honestly, we already know a fair bit about the foldable, which largely seeks to address the numerous shortcomings of the original. For starters, there’s a reinforced screen. The hinge has also been upgraded to prohibit debris from falling behind the display. These (along with a protective layer that looked removable) are the chief reasons for various reports of screen damage with the original. I ended up damaging my own replacement unit, due to the fragile screen.
This event appears to be the one Samsung had originally planned to occur at IFA. The company ultimately pulled out of the Berlin-based trade show seemingly over COVID-19-related concerns. I have to imagine it’s going to be a more truncated event than the last Unpacked, unless Samsung has some additional hardware to reveal.
The foldable is set to go up for pre-order the same day as the event, though ship date and pricing have yet to be revealed — Samsung needs to save something for the presser. Most signs point to a similar price point as its $2,000 predecessor.
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Dutch social enterprise, Fairphone, has moved a little closer to the sustainability dream of a circular economy by announcing the launch of a modular upgrade for its flagship smartphone.
The backwards compatible hardware units mean users of last year’s Fairphone 3 only need swap out a few modules to be holding the Fairphone 3+ in their hand instead of buying a whole new device.
Fairphone pulled off a similar feat with an earlier model of its ‘ethical smartphone’ but this time it’s managed to shrink the time it took it to offer ‘plug and play’ upgrade modules for its latest gen device.
“What we’ve been able to do is get that whole idea of plug and play to the consumer within the smartphone business,” says Fairphone co-founder Bas van Abel . “That part is not trivial because you have to imagine that getting everything into that module and being able to put it into the old phone… Not only the hardware has to fit and everything has to connect in the right way in that previous kind of architecture but also the software.
“But we’ve been able to do that, and it took some time but we’ve done it way faster than we were able to do it with the Fairphone 2. So we’re proud of that as well.”
“The most important part is it’s really also a signal towards the industry that it’s possible to do upgrades with your phone and not have to come out with a totally new phone every year,” he adds.
Finding clever ways to extend device longevity is a core plank of Fairphone’s mission. The biggest resource sinkhole associated with smartphone consumption is the annual or biennial upgrade cycle which encourages consumers to swap perfectly functional phones for a shiny new model. Fairphone 3 owners can get its latest kit with a cleaner conscience.
Fairphone is selling the Fairphone 3+ camera modules separately for current Fairphone 3 users — at an initial cost of €70 until the end of September (rising to ~€95 from October).
It is also selling a Fairphone 3+ handset for an RRP of €469, aimed at new to the brand users — opening up pre-sales from today on its website and via partner retailers, with a release date of September 14 across Europe.
Specs wise, the 4G Fairphone 3+ has a 5.7in Full-HD display with an 18:9 aspect ratio and is powered by a Qualcomm Snapdragon 632 chipset. Out of the box it runs Android 10. On board there’s 4GB of RAM and 64GB of ROM, expandable via microSD. The removable battery is 3,000mAh. There’s also Bluetooth 5.0, NFC and a fingerprint scanner.
van Abel confirms the business will continue to sell last year’s flagship — but at a reduced price of around €400.
The 3+ modules are only backwards compatible one generation of Fairphone which means anyone still using a Fairphone 2 can’t get this plug and play upgrade. The blocker there is the core module, per van Abel, who says not being able to swap the SOC out for an upgraded chipset remains the biggest challenge for modular upgrades that are able to span more than one smartphone generation.
“Our vision is definitely there that you can also eventually replace the core module… where the modem and the processor is,” he says, hazarding that it might be possible “within a couple of years”.
However the wider issue is the component industry still moves so fast it remains way out of step with Fairphone’s goal of longevity. The social enterprise pledges to provide up to five years of support for each device it sells, meaning it needs relevant spare parts to still be available in order that it can offer replacements or else stockpile them itself — a capital intensive process. And one that’s at sharp odds with the blistering upgrade trajectory of processor manufacturers.
From a sustainability and resource perspective, the best option is also for a smartphone user to keep using the same chipset for as long as possible. The maturity of the smartphone market and commoditization of the tech — leading to the more iterative device refreshes we generally see now — also tacitly supports that.
van Abel can point to consumers holding onto a handset for an average of about double the time they did when Fairphone got started. It’s a drift that’s providing uplift to environmentally sensitive brand focused on innovating to produce smartphones with a longer lifespan.
“We’ve done a lifecycle assessment on the Fairphone 3 and what comes out of that we’ve also tested what parts of the phone have what kind of footprint and you also see that almost 80% of the CO2 footprint of the phone is within the making and the production of the SOC,” he says. “So that means that if you really want to look at it from a sustainability perspective it really makes sense to keep that part of the phone just as long as possible. Because most of the harm on nature is on that part. So even replacing that part — being able to swap that part — it’s great but it’s kind of a shame that we throw away a lot of stuff and modules and components in the phone.”
“Recycling in the phone business at the moment is plain stupid,” he adds. “How it’s done is you collect the phones and they put them in an oven — they burn them. And then they get the minerals out… You can still reuse the minerals but there’s nothing smart about that. Nothing really has been reused so all the capacitors, the glass of the screen… So it does make sense at a certain point to being also able to swap the processor like you were able to do with the computers in the old days.”
When we reviewed the Fairphone 3 last year we were impressed by how normal the Android device felt — belying its modular, deconstructable interior and all the years of effort Fairphone has ploughed into scrutinising and reworking supply chains to be able to stand up its bold claim of a phone that “dares to be fair”.
Now, with the launch of the Fairphone 3+ modules, last year’s handset is getting a boost to its camera hardware — with a 48MP main lens and a 16MP front-facing lens offered as replacements to last year’s 12MP and 8MP units via the new modules (the main and front modules can be purchased separately or as an upgrade bundle).
On the surface that looks like a huge step up in hardware but it’s down to the camera module using the Samsung GM1 sensor — which uses tiny pixels of 0.8-micro to deliver light sensitivity equal to 1.6-micro pixels.
So it’s actually a software technique to eke more out of the hardware, with a trade off in that it entails some compression of picture quality. A Fairphone spokeswoman confirmed the main lens’ “effective output” is still 12MP. “This is common practice in the industry with phones such as the Samsung S5KGM1, Samsung Galaxy A90 5G, Nokia 7.2 and the Sony IMX363,” she added.
As we noted in our review of the Fairphone 3 last September, the 2019 flagship took a fairly standard snap — with photo quality closer to acceptable, than stand out. The performance gap vs the premium end of the smartphone market was noticeable, even as Fairphone had substantially bested performance vs its earlier handsets.
The company looks keen to further shrink the photo quality gap. Now it touts “significantly” improved photo and video quality via the 3+ upgrade — which it says supports “sharper selfies and clearer video calls”.
It’s also done work to optimize the software, noting support for enhanced object tracking, faster autofocus and image stabilization “for more reliable shots”, as well as “louder, crisper sound” on the audio front, per its press release.
A focus on boosting photo and video performance makes sense given how central the camera has become for smartphone users — feeding into the rise of trendy social video sharing apps like TikTok.
Successfully convincing consumers to hold onto their existing handset for longer means paying attention to such app trends to make sure hardware and software are keeping up with how people are using their phones.
For buyers of the Fairphone 3+ handset there’s another improvement: It boasts 40% recycled plastics — up from just 9% in last year’s model. Fairphone says the volume of recycled plastics is now equivalent to a 33cl plastic drinking bottle — so that’s one piece of plastic waste prevented from ending up in the sea (for now).
While some might wonder if there’s a subtle contradiction in a sustainable smartphone brand launching a new model only a year after unboxing last year’s flagship, van Abel says expanding the portfolio in important — as part of the overall mission to grow demand for ethical smartphones.
That demand is in turn needed to build momentum for the kind of industry-wide shift required for a wholesale upgrade to a circular economy. And the potential of offering devices as a services.
“We want to sell as many phones as possible — because our mission is to show that there is a demand for ethical phones,” he tells TechCrunch. “So the more phones we sell the more we can show that the demand is really there. But that also makes a problem in terms of longevity so we have another KPI where we say we want people to use our phone as long as possible — so we measure how long people actually use our phones and that’s improving every year as well. So a sales person at Fairphone they get a very hard kind of assignment because they have to sell as many phones as possible but they can’t approach people that already have them.”
“We’re challenging ourselves to disconnect the business model from these resources as much as possible but because we take that challenge in the core of our business I think we’re also ahead of where the industry needs to move towards,” he adds.
“Nobody can neglect the fact that we’re running out of resources and it’s getting harder and harder to get these resources. Look at cobalt, for example. Lithium ion batteries. There’s a run on cobalt. It’s gone like 10x, 20x the price it used to be — because we have this energy transition that we need all kinds of batteries for. So even sustainability needs these resources that you can’t get purely from recycling. So we know that this has to change. Even for geopolitical reasons I think that what we’re doing forces us to be ahead of the game.”
Demand for Fairphones has been building steadily over the past decade and the social enterprise is now “almost” at profitability, per van Abel. “We’ve sold over 200k phones — of which 60k were Fairphone 1s. We’ve sold over 100k Fairphone 2s. And last year we sold almost 50k Fairphone 3s and this year we’re aiming for over 100k Fairphone 3+,” he says.
“We’ve never had a portfolio. Now we actually have a portfolio of two phones, Fairphone 3 and 3+, because we’re going to sell the 3 as well at a lower price with the older modules — the previous modules — and the 3+ with the new modules. So that we also have a price point for people that don’t need the newest camera improvements.”
Fairphone remains very much a European project — one that’s perfectly positioned to benefit from a pan-EU push towards sustainability and a circular economy in the coming years. (A ‘right to repair’ Commission proposal for mobiles certainly looks helpful.)
For now, the biggest market for Fairphones is still Germany, per van Abel. While he says its focus for sales of the new portfolio is to push for more growth in Germany, with France, Holland and the UK its other main markets of continued focus. “We’re aiming more also at Scandinavia,” he adds.
“The danger of a commoditizing industry is where you get a lot of easy, cheap access to all these technologies and you see it moving towards two sides: The high end and the really low end stuff. But I hope that customers will also value the companies themselves, and the brands and what they stand for. Whereas [iPhone maker] Apple stands for design; they have a premium to it — you buy something more than just the phone. And I think Fairphone has that as well.
“We have a compelling story. Especially you see the group of conscious consuming growing within every report I read. You see it growing steadily each year. So people do take more notice of what they actually buy.”
Funding wise, the social enterprise is comfortably positioned with the debt, equity and growth financing it raised a few years back from impact investors. Though van Abel moots the possibility of taking in more funding to put towards marketing and help it keep scaling.
“But at the moment we’re good,” he adds. “The impact investors are very patient. It goes with the mission of the company. I think people really are part of Fairphone — participate in this company because they believe not only in the cash return but also in the impact.”
He also notes that Fairphone is also doing separate financing for some related initiatives in the supply chain which are required to underpin its claim of fair and ethical electronics.
“A good example of that is the fair cobalt alliance that we’ve just set up,” he says. “We’re really proud of that. We have set up a great consortium with mining companies, with refineries, with big companies like Signify, that are part of that supply chain of cobalt. It’s partly funded, as well, by the Dutch government. So we have more of a broker position — and that is the nice thing about being a social enterprise. You sometimes can be in between the non-profit and the for-profit sector. You can bridge easily those two worlds.”
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The last couple of years have been tough on the smartphone industry, as sales plateaued and eventually eroded. But nothing could have prepared manufacturers for 2020. This was supposed to be the year numbers began bouncing back, courtesy of 5G and some radical new designs. But the real figures have been utterly dismal.
According to new numbers out of Gartner, worldwide sales dropped 20.4% for the second quarter. The numbers are in keeping with the drops seen in Q1. The culprit is, of course, COVID-19. Global lockdowns and slowed economies have led to further decreasing interest in smartphones. As many users have shifted disposable income to upgrading their home offices, they’ve understandably deprioritized mobile devices, accelerating recent trends.
Samsung was the hardest hit of the top five, dropping a massive 27.1% year-over-year. “Demand for its flagship S Series smartphones did little to revive its smartphone sales globally,” Gartner Senior Research Director Anshul Gupta said in a release tied to the news. The company is no doubt banking on the recent Galaxy Note 20 launch to help reverse course.
Samsung’s decline puts it in a virtual tie with Huawei for first place, with the two companies accounting for 18.6% and 18.4% of the overall market, respectively. While Huawei sales actually decided 6.8% overall, its figures were still strong enough to see an increase in the overall market share for the quarter. The company also saw a rise in sales of 27.4% between Q1 and Q2. Apple, meanwhile, experienced a slight y-o-y dip of 0.4% — a relatively strong showing, all things considered.
In terms of markets, China dipped 7% for the quarter. India, meanwhile, saw the largest drop — down 46%, courtesy of lockdown protocols.
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Samsung’s first virtual Unpacked ranked somewhere between Microsoft and Apple’s recent events in terms of overall presentation and general awkwardness. The show kicked off seven minutes late, and a number of on-screen presenters certainly tended toward the more…awkward side of things, but overall, it was a decent first virtual event as the company embraces what it’s branded as “The Next Normal.”
Toward the end of the show, mobile head TM Roh noted, “Going forward, 5G and foldable will be the major pillars of Samsung’s future.” 5G is certainly a no-brainer. The event saw the company taking a step toward standardizing the next-gen wireless technology across its flagship mobile devices — as well as making its first appearance on the company’s tablets.
Image Credits: Samsung
As expected, the big news is the latest version of Samsung’s perennial favorite phablet line. The Note 20 gets 5G for both models and now comes in 6.7 and 6.9-inch models. The Ultra version gets a 120Hz refresh rate along with a hybridized 50x super zoom, using the same technology introduced with the Galaxy S20 earlier this year.
The most unsung addition might be UWB (ultra-wideband), which will enable a number of new features, including close proximity file sharing, a future unlock feature (with partner Assa Abloy) and a find my phone-style feature with an AR element. Xbox head Phil Spencer also made a brief remote cameo to announce Game Pass access, bringing more than 100 streaming titles to the device.
The models start at $1,000 and $1,300, respectively. They’ll start shipping August 21.

New to the 5G game is the Galaxy Tab series. Samsung says the line includes “the first tablets that support 5G available in the United States.” The S7 and S7+ sport an 11 and 12.4-inch display, respectively, and start at $650 and $850, respectively. No word yet on pricing for the 5G versions.
Image Credits: Samsung
The event included a pair of new wearables. The more exciting of the two is probably the Galaxy Buds Live. Samsung has made consistently solid wireless earbuds, and the latest version finally introduce active noise canceling, along with some cool features like the ability to double as a mic for a connected Note device. The bean Buds are available today for $170.
Image Credits: Samsung
I’d be lying if I said the most exciting part of the Galaxy Watch 3 wasn’t the return of the physical bezel — long the best thing about Samsung’s smartwatches. Also notable is the addition of improved sleep and fitness tracking, along with an ECG monitor, which Samsung announced has just received FDA clearance. The Galaxy Watch 3 runs $400 and $430 for the 41mm and 45mm, respectively. There will also be LTE models, priced at $50 more.
Image Credits: Samsung
As for the foldable side of things, the event also found Samsung announcing its latest foldable, the Galaxy Z Fold 2, with help from superstar boy band, BTS. The focus on the new version mostly revolves around fixing the numerous problems surrounding its predecessor. That includes a new glass reinforcement for the screen and a hinge that sweeps away debris that can fall in and break the screen in the process. More information on the foldable will be announced September 1.
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Samsung promised five “power devices” for its virtually-only Unpacked event. We already know about the Note 20, Galaxy Watch 3, Tab S7 and Buds Live — so what’s left? We speculated based on earlier news that the company would debuting a new foldable — the biggest question, however, is whether it would be a rehash of the recently announced Galaxy Z Flip 5G or something else entirely.
Turns out the company is releasing the sequel to its first foldable, the…troubled Galaxy Fold. After a false start or two, the company says it sold one million units of the innovative but overly fragile handset. Announced earlier this year, however, the clamshell-styled Flip was better received, and frankly the foldable Samsung ought to have released in the first place.
With all of that in mind, what lessons has the company applied to the new version of the Fold? For starters, the front displays seemed like something of an afterthought on the original Fold. For the Galaxy Z Fold 2, it expands significantly to 6.2 inches, in addition to the main (foldable) 7.6-inch screen.
Image Credits: Samsung
The colors will match the new Notes (and the rest of the devices announced today), available in Mystic Black and Mystic Bronze.
The company notes in the press material, “After releasing two foldable devices and listening to user feedback on the most requested upgrades and new features, Samsung unveils the Galaxy Z Fold 2 with meaningful innovations that offer users enhanced refinements and unique foldable user experiences.”
Image Credits: Samsung
The event ended with an appearance by the wildly popular boy band, BTS, which appeared in a brief unboxing video. In fact, the company spent a significant amount of time talking about the box itself. The new model is thinner and features a smaller gap between screens. Samsung says, thankfully, the screen is more reinforced than previous models and has a redesigned hinge — all good news after the last version.
Image Credits: Samsung
The front of the screen features flexible glass — Ultra Thin Glass (UTG), per Samsung’s branding. The new hinge features 60 parts and is capable of remaining open in a variety of different angles (similar to the Flip). There’s also a “sweeper” brush inside in an attempt to limit the amount of debris that can sneak in — one of the major failure points for the previous Fold.
The company appears to not quite be ready to talk about the new foldable beyond these first few details. Instead, it’s promising additional information next month — likely at the press event it has planned in lieu of an appearance at IFA in September. The full unveil goes down September 1. Pre-orders will open then, too. Hopefully we’ll get a chance to play around it then, too. We’ll try to be gentle this time.
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Samsung promised a lot of gadgets for today’s big Unpacked event — five in all, as a matter of fact. As expected, the big headliners — both figuratively and literally — are the latest additions to the popular Note line.
Also unsurprising is the company’s positioning the Note 20 — along with the rest of today’s new hardware — as “devices […] that seamlessly integrate to empower consumers navigating a rapidly changing world.” It’s mostly a bit of hyperbole as the company looks to position a pair of pricey flagship phones in the midst of an extraordinarily unprecedented year.
Like the Galaxy S20 before it, Samsung’s skipping 10 full numbers here for the sake of consistency. On a whole, nothing here jumps out as a huge leap in progress, a fact due in no small part to the company’s six-month flagship cycle. There are, however, a number of notable upgrades on-board here, as the company works to retain its position among the bleeding edge of smartphone advances.
Image Credits: Samsung
Samsung was, of course, one of the first company’s to embrace 5G, employing the next-gen technology well before achieving any sort of saturation point. The company has also embraced the budget side of the spectrum with the Galaxy A71 5G. It follows then, the Note line is the company’s “first fully 5G-capable Note,” meaning that the technology is no longer just the realm of the more premium model — and that it utilizes both the Sub-6 and mmWave versions of 5G technology.
Once again, the Note line is divided into two distinct models: this time out, the Note 20 and Note 20 Ultra, starting at $1,000 and $1,300, respectively. Much has been made of Samsung’s attempts to move the devices at a — less than opportune time. The fact of the matter is people aren’t really buying handsets these days. For one thing, lots of people just don’t have the sort of disposable income they did just a year ago. And what money is going to technology is generally being spent on things like PCs, as remote becomes the new norm for office workers.
Image Credits: Samsung
Handsets costing $1,000+ had already become a tough sell in recent years, with an overall market slow down — and recent figures from third-party analysts show that the COVID-19 pandemic hasn’t been kind to Samsung’s sales bottom line.
All of that said, the Note is still very much the standard by which all other phablets are judged. Plenty of other companies have tried and failed to launch competitive pocket productivity devices, and for its nearly decade-long existence, no one has been able to come close to the Galaxy Note.
As is its custom, Samsung continues to press the bounds of screen size on the line. The Note 20 and Note 20 Ultra sport 6.7 and 6.9-inch displays, respectively. Both are up from the 10, which sported a 6.3 and 6.8-inch screen. The Ultra also sports a 120Hz refresh rate.
For the first Samsung launch in recent memory, I can’t tell you what kind of job the company has done keeping the footprint down in spite of an ever-enlarging screen — for reasons that are probably obvious, I haven’t seen or touched the device in person yet. Soon, I’m told.
Image Credits: Samsung
What I can say is that the dimensions have increased, but only by a millimeter or so. And both models have added somewhere between 10-30 grams apiece. The device retains the familiar three-camera array, albeit with a redesigned enclosure. The Note Ultra borrows some key cues from the S20 Ultra. The biggest additions are the 108-megapixel wide-angle and the Space Zoom technology, which brings up to 50x super zoom (only 5x optical) on the Ultra and 30x (3x hybrid optical) on the 20. The Ultra also sports laser auto focus for quicker shots, while the 20 sports a 64-megapixel telephoto. Both models can now shoot video in 8K, as well.
The fan favorite S Pen gets a bunch of updates, including increased precision and responsiveness, along with gesture controls that do things like shoot screenshots or return to the home screen. The stylus can be used as a remote control as well, up to 30 feet, courtesy of Bluetooth Low Energy. The associated Notes app features better cloud syncing and a new recording feature, which associates time stamps with written notes (there’s no live transcription à la Google Recorder, however).
Samsung and Microsoft have broadened their partnership here. That includes the ability to access Samsung notes and mirror the mobile device on a Windows 10 PC. And mid-next month, the Note 20 will be getting Xbox Game Pass access, with 100+ games, as Samsung looks to position its high-end handsets as more serious mobile gaming devices.
There is, as ever, DeX support, letting users mirror the system to a connected smart TV. In spite of rumors around Samsung’s waning interest with Bixby, the company tells me that the smart assistant “remains consistent” with what has been offered on previous devices. A fun addition also worth pointing out is the ability to pair the new Galaxy Buds Live as microphones for when you’re shooting a subject talking. UWB (ultra-wideband) is another new addition that lets users share files when in close proximity and will double as a digital key at some point down the road.
Image Credits: Samsung
The models are powered by the new Snapdragon 865+. The Ultra ships with 12GB of RAM and either 128GB or 512GB of storage. The Note 20 has 8GB of RAM and 128GB of storage. Their batteries are 4,500mAh and 4,300mAh, respectively. Pre-orders open tomorrow, and they’ll start shipping August 21.
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Atlassian today announced that it has acquired Mindville, a Jira-centric enterprise asset management firm based in Sweden. Mindville’s more than 1,700 customers include the likes of NASA, Spotify and Samsung.
With this acquisition, Atlassian is getting into a new market, too, by adding asset management tools to its lineup of services. The company’s flagship product is Mindville Insights, which helps IT, HR, sales, legal and facilities to track assets across a company. It’s completely agnostic as to which assets you are tracking, though, given Atlassian’s user base, most companies will likely use it to track IT assets like servers and laptops. But in addition to physical assets, you also can use the service to automatically import cloud-based servers from AWS, Azure and GCP, for example, and the team has built connectors to services like Service Now and Snow Software, too.
“Mindville Insight provides enterprises with full visibility into their assets and services, critical to delivering great customer and employee service experiences. These capabilities are a cornerstone of IT Service Management (ITSM), a market where Atlassian continues to see strong momentum and growth,” Atlassian’s head of tech teams Noah Wasmer writes in today’s announcement.
Co-founded by Tommy Nordahl and Mathias Edblom, Mindville never raised any institutional funding, according to Crunchbase. The two companies also didn’t disclose the acquisition price.
Like some of Atlassian’s other recent acquisitions, including Code Barrel, the company was already an Atlassian partner and successfully selling its service in the Atlassian Marketplace.
“This acquisition builds on Atlassian’s investment in [IT Service Management], including recent acquisitions like Opsgenie for incident management, Automation for Jira for code-free automation, and Halp for conversational ticketing,” Atlassian’s Wasmer writes.
The Mindville team says it will continue to support existing customers and that Atlassian will continue to build on Insight’s tools while it works to integrate them with Jira Service Desk. That integration, Atlassian argues, will give its users more visibility into their assets and allow them to deliver better customer and employee service experiences.
“We’ve watched the Insight product line be used heavily in many industries and for various disciplines, including some we never expected! One of the most popular areas is IT Service Management where Insight plays an important role connecting all relevant asset data to incidents, changes, problems, and requests,” write Mindville’s founders in today’s announcement. “Combining our solutions with the products from Atlassian enables tighter integration for more sophisticated service management, empowered by the underlying asset data.”
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