Pandora
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Jeffrey Katzenberg’s upcoming mobile streaming service Quibi has added another notable name to its roster of executive talent. The company announced it has hired Tom Conrad, previously VP of product at Snap (maker of Snapchat), and a co-creator of Pandora, where he served as chief technology officer. At Quibi, Conrad will be chief product officer, which will see him leading product, user research and customer support.
The news of Conrad’s hire was first reported by Variety on Monday, which also noted Conrad had served on Quibi’s board since late 2018 and was officially hired as CPO on March 25. He will report to Quibi CEO Meg Whitman in his new role.
Conrad will play a big part in Quibi’s success (or lack thereof, if it doesn’t fare well!), as a significant aspect to the service is to be the app’s mobile design. Unlike modern streaming services like Netflix, Quibi aims to offer short-form, high-quality video cut into smaller pieces for easy consumption on a smartphone. At this year’s SXSW, Whitman explained the Quibi advantage, noting how the technology it’s using will allow the company to do “full-screen video seamlessly from landscape to portrait.”
At Quibi, Conrad’s understanding of streaming services, thanks to his time at Pandora, and apps favored by young users, thanks to his role at Snap, will surely come into play.
Conrad left Snap in 2018 at a critical time for the popular social app. Its massive redesign had just rolled out, and was destroyed by early user reviews, with the majority giving the update one or two stars when it hit. The design was later rolled back. However, Snap CEO Evan Spiegel was the product decision maker — Conrad was more involved in terms of execution. That experience, however, may have given Conrad insight into what doesn’t work for the young Gen Z crowd, as much as what does.
The executive also spent a decade at Pandora, as CTO and EVP of Product, which saw him leading the teams that designed, developed and maintained the Pandora apps across platforms — including web, mobile and other consumer electronics devices, as well as automotive. While Quibi is focused on being a mobile streaming app, it’s hard to imagine a streaming service that refuses to ever go cross-platform — especially since the majority of viewing of today’s streaming service viewing takes place on a television. (Even when it’s the streaming service from YouTube.)
With its billion-dollar backing from investors, Quibi has been able to snag several big names for its exec ranks, in addition to its CEO Meg Whitman, and now Conrad.
In March, the company said it landed top CAA agent Jim Toth (married to power producer Reese Witherspoon, by the way). Toth’s clients at CAA included Matthew McConaughey, Robert Downey Jr., Scarlett Johansson, Jamie Foxx, Zoe Saldana, Chris Evans, Salma Hayek, Zooey Deschanel and Neil Patrick Harris.
Quibi also hired former DC and Warner Bros. exec Diane Nelson to run operations. Nelson had served as president of DC Entertainment since 2009, and helped spearhead development of the DC Universe movies and shows.
In addition, the streaming service itself has already been signing big-name talent for its content, including Catherine Hardwicke, Antoine Fuqua, Guillermo del Toro, Sam Raimi and Lena Waithe. It’s also working with Steph Curry’s production company and most recently announced — awkward alert? — a show detailing Snapchat’s founding, focused on Evan Spiegel’s rise.
Image credit: Conrad, via Crunchbase
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SiriusXM this week offered a few more details on how it plans to leverage its newest asset, Pandora, following its $3.5 billion acquisition of the streaming music service last year, which officially closes on Friday. At the time of the deal, the company spoke about the potential for cross-promotion opportunities between the services and new subscription packages. Now, those efforts are getting off the ground — starting with a promotion within the Pandora app for SiriusXM subscriptions, followed by the launch of Pandora channels within the SiriusXM app.
Currently, SiriusXM offers a variety of programming packages, ranging from a cheaper ($11/mo) “Mostly Music” sampling of channels all the way up to a premium “All Access” ($21/mo) subscription. It also runs various time-limited promotions that offer its service for as little as $5 per month for a set period, like six months.
According to Sirius XM CEO James Meyer — speaking to investors on the Q4 earnings call on Wednesday — the company will now start promoting special SiriusXM packages to Pandora listeners.
The company, he said, intends “to capitalize on cross-promotion opportunities between SiriusXM’s more than 36 million subscribers across North America and Pandora’s approximately 70 million monthly active users. In early February, we will begin a targeted promotion to SiriusXM subscribers and Pandora listeners,” he noted. “Select Pandora listeners will receive an offer to obtain a unique $5 a month ‘Mostly News,’ ‘Mostly Music’ or ‘News Talk’ [SiriusXM subscription] package in their satellite-equipped vehicle.”
In other words, SiriusXM will be pushing low-cost $5 per month streaming plans within the Pandora app itself.
The company believes the cross-promotions will be successful because of the overlap in the two services’ customer bases. It found that approximately half of the owners of the SiriusXM-enabled vehicle fleet of 100 million cars have used Pandora in the past two years, for example. SiriusXM aims to leverage those Pandora listeners’ data in order to convert, retain or bring them back to SiriusXM.
In addition, the exec said that existing SiriusXM subscribers would receive extended 14-day trials to Pandora’s Premium service.
By mid-2019, the company plans to launch a new Pandora-powered channel within its own SiriusXM app, based on their favorite artist. It will also add a new radio channel to the SiriusXM app that’s driven by the latest trends from Pandora’s “billions of thumbs” — meaning the “thumbs up” (likes), songs receive within the streaming app.
Meyer spoke briefly about the challenges facing Pandora — specifically a decline in listening hours, which SiriusXM believes can be fixed by improving Pandora’s in-car listening statistics, making the Pandora app more compelling, and adding more content.
“This is just the beginning. We expect, over time, to create new, unique audio packages that will bring together the best of both services, creating a powerful platform for artists to reach their fans and to create new audiences,” said Meyer.
The merger of the two companies has not been without upheaval, though.
This week, the company announced that Pandora CEO Roger Lynch and other executives would be stepping down, including general counsel Steve Bene, CFO Naveen Chopra and chief human resources officer Kristen Robinson. Meyer will instead lead the combined company, he said, in order to streamline decision-making and increase the speed of the integrations.
SiriusXM reported record revenues for the fourth quarter and year, at $1.5 billion and $5.8 billion, respectively. Net income was $251 million for the quarter, up from a loss of $37 million in the year-ago period. Full-year 2018 net income grew 81 percent to a record $1.2 billion.
The newly combined company will have more than 100 million listeners in North America, with nearly 40 million self-paying subscribers and more than 75 million on trials or using ad-based products.
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Pandora today announced the launch of its own, in-app voice assistant that you can call up at any time by saying “Hey Pandora,” followed by a request to play the music or podcasts you want to hear. The feature will allow you to not only control music playback with commands to play a specific artist, album, radio or playlist, but will also be capable of delivering results customized to you when responding to vague commands or those related to activity or mood. For example, you’ll get personalized results for requests like “play something new,” “play more like this,” “play music for relaxing,” “play workout music,” “play something I like” and others.
The company reports strong adoption of its service on voice-activated speakers, like Amazon Echo devices, where now millions of listeners launch Pandora music by speaking — a trend that inspired the move to launch in-app voice control.
“Voice is just an expected new way that you engage with any app,” notes Pandora Chief Product Officer Chris Phillips. “On the mobile app, we’re doing more than just your typical request against the catalog… asking: ‘hey, Pandora,’ to search and play or pause or skip,” he says. “What we’re doing that we think is pretty special is we’re taking that voice utterance of what someone asks for, and we’re applying our personalized recommendations to the response,” Phillips explains.
That means when you ask Pandora to play you something new, the app will return a selection that won’t resemble everyone else’s music, but will rather be informed by your own listening habits and personal tastes.
The way that result is returned may also vary — for some, it could be a playlist, for others an album and for others, it could be just a new song, a personalized soundtrack or a radio station.

“Play something new” isn’t the only command that will yield a personalized response, Pandora says. It will also return personalized results for commands related to your mood or activity — like workout music, something to relax to, music for cooking and more.
For podcasts, it can dig up episodes with a specific guest, play shows by title, or even deliver show recommendations, among other things.
Voice commands can be used in lieu of pressing buttons, too, in order to do things like add songs to a playlist or giving a song you like a thumbs up, for instance.
The new feature, called “Voice Mode,” taps into Pandora’s machine learning and data science capabilities, which is an active battleground between music services.
Spotify, for example, is well known for its deep personalization with its Discover Weekly and other custom playlists, like its Daily Mixes. But its own “voice mode” option is only available for its Premium users, according to a FAQ on the company’s website.
Pandora, meanwhile, is planning to roll out Voice Mode to all users — both free and paid.
For free users, the feature will work in conjunction with an existing ad product that allows users to opt in to watch a video in order to gain temporary access to Pandora’s on-demand service.
While this option is not live at launch, the plan is to allow any user to use the “Hey Pandora” command, then redirect free users with a request to play music on demand to instead play the opt-in ad first.
Pandora Voice Mode will launch today, January 15, to a percentage of the iOS and Android user base — around a million listeners. The company will track the speed, accuracy and performance of its results before rolling it out more broadly over the next couple of months.
Users with a Google Home device can also cast from their Pandora app to their smart speaker, and a similar feature will arrive on Alexa devices soon, the company believes.
Pandora works with Siri Shortcuts, too. That means you can now use voice to launch the app itself, then play a personalized selection of music without having to touch your phone at all.
Voice Mode will be available in the Pandora app via the search bar next to the magnifying glass.
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Last month, Pandora announced it would soon be bringing its “Genome” technology to a new space outside of music: it would leverage a similar classification system to make podcast recommendations, too. Initially, the feature was only available to select users on mobile devices, ahead of a broader public launch. Today, Pandora says its Podcast Genome Project has gone live for all users.
Like Pandora’s Music Genome is its music information database capable of classifying songs across 450 different attributes — Pandora’s Podcast Genome Project is a cataloging system designed to evaluate content. But its focus is on audio programs instead of music.
The Podcast Genome Project can currently evaluate content across more than 1,500 attributes, including MPAA ratings, production style, content type, host profile and more, alongside other listener signals, like thumbs, skips, replays and others. It uses a combination of machine learning algorithms, natural language processing and collaborative filtering methods to help determine listener preferences, the company says.

Pandora then combines this data with human curation to make its podcast recommendations.
These recommendations are live now in the Pandora app’s “Browse” section, under the banner “Recommended Podcasts For You.” Podcasts will also be discoverable throughout the app in the Now Playing screen, search bar, in the podcast backstage passes and in the episode backstage passes.
At launch, the app is aggregating more than 100,000 podcast episodes in genres like News, True Crime, Sports, Comedy, Music, Business, Technology, Entertainment, Kids, Health and Science, the company adds.
Podcasters can also now ask to be included in Pandora’s app by filling out a form here.
Longer-term, a better recommendation system for podcasts could help Pandora as it becomes more integrated with its acquirer SiriusXM. The deal will likely bring SiriusXM’s exclusive programming to Pandora’s subscribers, which would greatly increase the number of audio programs available on its service. Putting the right programs in front of the most interested customers could then drive more people to upgrade to a paid subscription, impacting Pandora’s bottom line.
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