monzo
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Monzo, the U.K. challenger bank that now boasts more than a million customers, has raised £85 million in Series E funding. The round is led by U.S. venture capital firm General Catalyst, and Accel. Existing backers Passion Capital, Goodwater, Thrive Capital, Orange Digital Ventures, and Stripe also participated.
The latest funding was at a pre-money valuation of £1 billion (~$1.27b), meaning that Monzo is now a bonafide member of the U.K. fintech unicorn club, joining recent entrant Revolut.
Meanwhile, the bank upstart is also planning to launch a large crowdfunding round later this year. Like a lot of other fintechs — and before it was fashionable — Monzo has historically opened up its fundraising to its passionate community and other armchair investors.
In a brief call earlier today with Monzo co-founder and CEO Tom Blomfield, he told me the new funding will be primarily used for increasing headcount to further develop the Monzo product line and to cover other operational costs now that the challenger bank has reached “contribution margin positive”.
In other words, on average each customer is generating more revenue than the cost of servicing their current account, which is undoubtedly evidence of how much progress Monzo has made over the last year. This includes bringing down costs, such as weaning customers off costly debit card “top ups” and imposing a cap on fee-free foreign ATM withdrawals — as well as starting to generate meaningful revenue.
On where that revenue is now coming from, Blomfield cited lending in the form of Monzo’s overdraft product, interest it earns on deposits (currently Monzo doesn’t share that interest with customers, even if it is very small in percentage terms), and interchange fees (the money Monzo makes any time you spend on your Monzo debit card).
Another revenue stream is the nascent Monzo marketplace, which he says will be the next focus going forward now that the Monzo current account, with the omission of savings accounts and cash deposits, is basically “done“.
That’s noteworthy given that Monzo embraced developers extremely early on in its existence, holding four very popular hackathons and conducting a few early partnership pilots, but has since mostly stalled on the roll out of marketplace banking and other partnership integrations, sometimes to the frustration of the wider U.K. fintech ecosystem and developers. The exception being the recent integration with TransferWise for sending money abroad.
Blomfield doesn’t dispute this framing but says it wasn’t that Monzo changed course on offering an open API or working on deeper integrations that will put partner products inside of the Monzo banking app, but that gaining a banking license and building out all of the features of the current account had to be the short-term priority. Now that heavy lifting is complete and armed with new operational capital, it is marketplace game on.
To that end, the Monzo CEO says headcount over the next year could double again, from around 450 now to 900. And in terms of customer growth, extrapolating stats from a recent Nationwide annual report (PDF link), the challenger bank says it now accounts for 15 percent of all new bank accounts opened each month in the U.K. It also says it has 800,000 monthly active users.
Account switching — that is customers ditching their existing bank — still makes up the bulk of customer acquisition, even if Monzo recently began targeting 16-18 year olds who would be opening their first ever bank account. Another key metric: the number of customers who deposit their salary each month with Monzo is now at around 26 percent, although I’m told that this isn’t as important for Monzo as it might be for traditional banks and isn’t the main correlation with engagement or those accessing a Monzo overdraft.
Asked what Monzo’s biggest challenge will be over the next year, its CEO doesn’t mince his words: “Increasing revenue,” he says. This means ensuring that its lending models are correct (ie avoiding too many defaults as it scales) and steadfastly growing the marketplace and third-party product partnerships that will bring in additional revenue.
I was also intrigued to see a U.S. venture capital firm once again back the U.K. challenger bank — many of its existing backers have a U.S. bent and Blomfield has made no secret of his ambitions to expand across the pond at some stage. In an email exchange a few hours before publication, General Catalyst’s Adam Valkin (who was previously at Accel in London where he invested in GoCardless, which Blomfield also co-founded), gave me the following statement:
We’re investing in Tom and his team because they are delivering a high-quality banking experience for consumers at scale that is sorely missing from the market. Today’s incumbent UK banks represent billions of market cap but suffer from low NPS scores, reflecting their inability to meet their customers’ needs. Monzo, in contrast, explicitly builds product and banking features in a community-driven approach based on customers’ feedback and requests. This has driven very high organic growth, strong retention and engagement, and unprecedented customer love for and trust in Monzo. Beyond this, Tom and the Monzo team have improved upon the traditional business model of banking, removing the traditional offline retail-based banking model in favor of a highly scalable and lower cost mobile-only experience. All of this creates the potential for Monzo to become a leading U.K. bank, launch a successful financial marketplace, and eventually expand internationally.
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“So what’s going on here then?” I ask. “Two good friends just got even better [friends],” replies TransferWise co-founder Kristo Käärmann laughing, while Monzo co-founder Tom Blomfield, who is also on the video call, smiles approvingly. “Sorry for spoiling your news,” I tell the pair, who I’m interviewing ahead of an announcement today that the two companies are working together.
The partnership, which TechCrunch outed nearly three weeks ago, will see TransferWise power international payments for the U.K. challenger bank’s 750,000 customers. It is the second new bank partnership that the fintech unicorn has unveiled this month, after announcing that it has begun working with France’s second largest bank BPCE Groupe.
TransferWise also powers international money transfer for Germany’s N26, and Estonia’s LHV. However, a previously announced partnership with the U.K.’s Starling Bank never materialised and has since been disbanded.
Asked why Monzo has chosen to work with TransferWise, Blomfield reiterates the challenger bank’s goal of becoming a “hub or control centre” for your money. This won’t necessarily all be done by Monzo, he says, “but with partner organisations who plug into this hub”. TransferWise is the first of these.
International payments has also been one of the most requested features by Monzo users since the challenger bank posted a roadmap of things it intends to “fix” over the next three months now that the switch from a pre-paid card to a full current account has been completed.
“I’ve personally been a TransferWise customer for five or six years and the service is amazing,” says Blomfield. “Compared to my old bank, it’s really, really transparent, the fees are really fair, and they’re continually working on bringing fees down and to make transfers more instantaneous. So I can’t think of a better a partner to do foreign transfers with than TransferWise”.
I ask Käärmann how different the conversation is with a challenger bank like Monzo — which arguably has nothing to lose by partnering with TransferWise and will generate affiliate revenue on each transfer — compared with larger incumbent banks who have historically generated fat margins on foreign exchange fees. He says it is similar, and usually centres on the fact that customers are already using TransferWise and that if a bank wants to put those customers first it makes sense to offer TransferWise functionality within its own app.
“When we announced the large French bank, which is clearly an incumbent — a massive incumbent — they were thinking about their customer,” he says. “That maybe does feel a little bit rare for banks to think this way, but they figured that ‘if we are going to do this, then why don’t we do it properly’. They were actually fully driven by their users and thinking about how to get the best user experience”.
The TransferWise functionality will start rolling out to Monzo users as of today and will let them send money from their current accounts to 18 of the most popular currencies, with “more being added in the near future”. The user experience will be near-identical to TransferWise’s own app, and will see transfers happen at claimed ‘mid-market’ rates in addition to TransferWise’s low and transparent fee. This means you’re told upfront exactly how much you’ll pay in fees and the amount you’ll receive in the exchanged currency.
The integration is pretty deep, too. Monzo customers who don’t have an existing TransferWise account will have an account automatically created for them when they first initiate an international money transfer. If they already have a TransferWise account, they can use their existing details to authenticate with and link their account to Monzo. This means that any international money transfers made from within Monzo will also show up in your TransferWise account and the TransferWise app.
“One of the coolest things for us, other than just working with cool people, is there’s another bank in the U.K. who is transparent with their international fees,” says Käärmann. “We’re kind of getting to the place where once there is enough banks who are as transparent in their foreign fees as Monzo is then it becomes quite untenable for everyone else to keep hiding their fees and that’s very interesting. Not just for us as companies, but more generally in terms of how banking works”.
One notable dynamic to TransferWise adding another bank partner is that the fintech giant recently launched a banking product of its own. Positioned as a companion to your existing bank account, the TransferWise “Borderless” account and debit card lets you deposit, send and spend money in multiple currencies. Acting like a local country bank account, it is primarily designed to solve the specific problem of earning, receiving and spending money abroad and TransferWise says it is not intended to be a fully fledged bank replacement — at least not yet.
“We’re pretty chilled about it,” says Blomfield when I ask him if TransferWise’s tentative entry into the bank account space was in any way a concern. “Honestly, we are not competing with TransferWise. Both of us are looking at the big high street banks, as either partners or competitors. Our customers come from Barclays, Lloyds, HSBC and RBS. I think anything that increases both of our brand awareness is a really positive thing. We have 750,000 customers, which is something like 2 percent of the adult population, we’re targeting the other 98 percent who are still using the big banks. I just think there is so much headroom in this space that it would be crazy to think that we are competing with each other”.
“If we take a step back, what is the problem we are solving?” says Käärmann rhetorically. “The problem we are solving is that moving money across borders is expensive”. He then reiterates a point that TransferWise co-founder and Chairman Taavet Hinrikus has made often, which is that the company is entirely agnostic on how customers access the service. The more money moving via its infrastructure, the better, with economies of scale also meaning it has been able to lower fees on an increasing number of routes.
“For us, it doesn’t really matter if the money is in a bank account that is connected directly to TransferWise or if it is in the Borderless account,” he says. “There’s really no difference, and I know the user experience is better today if you’re banking in the U.K. with Monzo, so that’s what users should do”.
At this point I can’t resist mentioning Revolut, the digital bank startup and newly crowned unicorn that, on paper at least, competes with both TransferWise and Monzo. Revolut’s original “attack vector” (to borrow Blomfield’s phrase) was cheap foreign currency exchange coupled with a debit card for traveling. And although not yet a licensed bank, it has rolled out bank account features at a shockingly fast pace, putting it on feature parity with Monzo in a number of instances.
Rightly or wrongly, I put it to Käärmann that there is a market perception that Revolut is often the cheapest option when spending or sending money abroad, even if questions remain about how it determines prices, especially at weekends, or if the startup actually makes money on foreign exchange at all.
“When you talk about other people getting into that space, we should be happy if someone figures out how to do parts of it, some routes, better than us or faster than us or cheaper than us,” he says, somewhat diplomatically.
“I wish these things were sustainable as well. We’re super anti-subsidising, just because we think that over the long-term it doesn’t make sense to get some users paying for other users’ transfers or for some routes to pay for other routes. Progress is going to be faster if it’s clean. But, at the end of the day, if there’s a better solution, we actually endeavour to recommend that better solution. It would be nice if that better solution was also transparent and we can confidently say that they’re not just better in the next 5 minutes but that they are going to be better for the next 5 hours when you can put in your transfer. It’s only fair to the consumers — they’re not stupid — that they should go wherever is cheapest, if they need that, or somewhere that is more convenient”.
Cue Monzo’s Blomfield to caution me not to get too caught up in the London fintech echo chamber. “Most people in the U.K. have never heard of Monzo or Revolut or TransferWise,” he says, “and so our mission over the next five years is to take market share off all of the big banks, who I think are gouging their customers on things like foreign exchange. There’s so much open space in front of us because big banks just aren’t able to keep up”.
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Hot on the heels of announcing that it has partnered with France’s BPCE Groupe, TransferWise could be about to unveil another partnership with a bank. According to sources, the international money transfer service and European unicorn is working with the fast-growing U.K. challenger bank Monzo.
The tie-in will likely see TransferWise functionality offered within Monzo’s mobile banking app, courtesy of the TransferWise API. It will give Monzo customers the ability to send money in various supported currencies at the ‘mid market’ rate in addition to TransferWise’s low and transparent fees.
Along with the newly-announced partnership with BPCE Groupe — which won’t ship until next year — TransferWise is also working with Estonia’s LHV, and German challenger bank N26 (which also has plans to launch in the U.K.).
A partnership with U.K. challenger bank Starling was also announced last year, but integration with the bank’s app never materialised and TechCrunch learned last week that the partnership has now dissolved entirely. That is particularly noteworthy given that Monzo and Starling are direct competitors with an interesting shared history, shall we say.
Meanwhile, if confirmed, we can probably chalk this up as a decent win for TransferWise, which is best known for its consumer-facing international money transfer app, but has always had ambitions of being a broader platform play.
In fact, the company is attempting to position itself as entirely agnostic on how customers access the service: the more money moving via its infrastructure, the better, whilst economies of scale also mean potentially lower fees on specific routes.
This can be done directly via the TransferWise app and service for both consumers and SMEs, via third-party integrations, such as with incumbent and challenger banks, or via the company’s own Borderless account. In all three cases, TransferWise generates revenue, regardless.
I’ve reached out to both TransferWise and Monzo for comment and will update this post if and when I hear back.
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Monzo, the U.K. challenger bank, has finally added Apple Pay to its mobile-only current account. The just over three year-old fintech says it has been one of the most requested features for its banking app, with over 2,000 mentions of Apple Pay on Monzo’s forum, whilst its customer support team have been asked about the functionality more than 13,000 times. In other words, the rollout can’t come soon enough. Noteworthy, Monzo was able to add Google Pay all the way back in October 2017.
Meanwhile, many of its passionate and vocal users will be wondering what took Monzo so long (as an aside, rival challenger Starling was able to add Apple Pay in July 2017). The upstart bank, which usually makes a virtue of its community-driven approach and transparency hasn’t been able to say (or even fully acknowledge that the feature was coming), likely because Apple imposes strict rules on the ways its partners communicate working with the tech giant. And when you sign an NDA with Apple it’s not atypical for it to stipulate that you don’t talk about said NDA.
What we do know is that — similar to Apple’s iOS App Store when submitting an app — the Apple Pay approval process for a new bank partner is not for the faint-hearted. Industry insiders tell me that Google Pay has fewer hurdles to jump in comparison.
Now that the feature is live, Monzo is talking up the security and privacy aspect of using Apple Pay, noting that when you use a credit or debit card with Apple Pay, the actual card numbers are not stored on the device, nor on Apple servers. Instead, “a unique Device Account Number is assigned, encrypted and securely stored in the Secure Element on your device… [and] each transaction is authorised with a one-time unique dynamic security code”.
Of course, most people simply like Apple Pay for its convenience, letting you use your phone to pay rather than fumbling for a debit or credit card, and when shopping online not having to repeatedly enter card details.
Cue Monzo’s Tom Blomfield waxing lyrical in a company statement about Apple’s design and UX. “Apple is famous for building beautiful products with simple, intuitive interfaces. Their design thinking has long been a source of inspiration for us. Monzo’s mission has alway been to make sure everyone can use and manage their money effortlessly, and with Apple Pay we are one step closer to achieving that,” says the challenger bank’s co-founder and CEO.
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Monzo, one of a plethora of U.K. fintech startups aiming to re-invent current account banking, has launched a new feature that makes it even more frictionless to transfer money to friends. Dubbed ‘Nearby Friends’, the new geolocation functionality uses Bluetooth to let you see anyone else that uses Monzo who is nearby so that you can initiate a payment without needing their phone number to be in your contact book first.
One of the ways Monzo has increased its virality from the get-go is by making friend-to-friend payments easy, either to people who already bank with the startup, or via the Monzo.me service, which gives users a payment link to share with friends. The idea, as Monzo co-founder often explains, is that unlike traditional incumbent banks that basically have zero network effects (perhaps beyond joint accounts), the challenger bank is designed to become more useful the more people who join it.
Revolut has a similar feature called ‘Near Me’
“Thanks to the magic of Bluetooth, you can see anyone else that uses Monzo nearby. To protect people’s privacy, you’ll only find people who also have the feature open at the same time. With just a couple of taps, you can send people money, without the need to swap numbers or do any other admin,” writes Andy Smart, iOS Platform Lead at Monzo, on the company’s blog.
Under the hood, Monzo’s ‘Nearby Friends’ uses Google Nearby, Google’s peer-to-peer networking API that allows apps to “easily discover, connect to, and exchange data with nearby devices in real-time, regardless of network connectivity”. Specifically, here is how Monzo says its implementation works:
- When you open Nearby Friends, we send an anonymous token (a random string of text) to Google
- That token is broadcast via Bluetooth to devices nearby
- At the same time, your Monzo app starts searching for other devices near you
- When your Monzo app discovers a device nearby, it receives the device’s token. Using the Monzo API, it exchanges that token for your friend’s name and profile picture
- We also receive an identifier which we can use to work out who to make the payment to
The token does not identify you personally outside of Monzo’s systems, which means we don’t share any of your personal information with third parties during the process. The token we send to Google expires after a short period of time, meaning your personal data is unidentifiable.
Meanwhile, competitor Revolut recently — and relatively quietly by its standards — rolled out a very similar feature, as it is wont to do. Called ‘Near Me’, I understand it will be formally unannounced in a company blog post as soon as tomorrow and is another clear sign of how fast the $1.7B valued banking startup is moving.
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Monzo, one of a number of “challenger” banks in the U.K. aiming to re-invent the current account, is assembling quite an array of backers, many with a U.S. bent. Its most recent round, which gave the startup a £280 million post-money valuation, saw the likes of Goodwater Capital, Stripe, and Michael Moritz invest, and before that Thrive Capital became a backer. Now TechCrunch… Read More
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Earlier this month, U.K.-based challenger bank Monzo announced that it had raised a further £71 million in a round led by Goodwater Capital, giving the startup a post-money valuation of £280 million. However, what wasn’t reported at the time was that the round included £11 million in secondary investment, meaning that only £60 million entered the company’s balance sheet and… Read More
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