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Voice is chat’s next battleground
Chatbots were meh. Sure, they’ll get better. But the upcoming innovation in chat is about being more human, not less. With the proliferation of adequate speech recognition, AI assistants and wireless headphones, the tech is ready to unlock the potential of our most basic form of communication. Soon, we’ll talk and listen to our messaging apps when it’s more convenient than… Read More
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Facebook Messenger’s source code reveals hidden Rooms feature
Facebook Messenger has built an unlaunched feature called Rooms that lets groups publicly chat about different subjects and events. Buried in Messenger’s iOS app’s source code are multiple references to the feature, with some explanation of how it works. The code shows: “Introducing rooms”, “Rooms are for public conversations about topics and interests. Each room… Read More
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Facebook Messenger now allows payments in its 30,000 chat bots
Facebook today filled the biggest hole in its chatbot platform. Messenger bots can accept payments natively without sending users to an external website, Facebook’s head of Messenger David Marcus announced today onstage at TechCrunch Disrupt SF 2016. Finally, the credit card info people already have stored in Facebook or Messenger can be used to instantly make purchases in bots that are… Read More
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Facebook steps in to prove the value of chatbots with Tommy Hilfiger
Here come the fashbots, and this time they might actually be useful. Facebook’s seemingly half-baked chatbot platform soured many on the potential of conversation user interfaces. The first bots built by outside developers back in April were clumsy and more trouble than just using a website. So Facebook’s Creative Shop is getting involved, working with bot maker Msg.ai and the… Read More
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Facebook’s path into the messaging future
There has been quite some buzz around Facebook’s Messenger platform lately. And, almost daily, you can read new articles about chatbots, conversational interfaces, digital assistants, AI and messaging platforms. Is chat the next generation of how we connect and interact with the internet? Can Facebook’s Messenger eventually become the platform that connects all services that… Read More
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The new paradigm for human-bot communication
Chatbots offer the promise of frictionless access to goods, services and information, but creating effective bots can be deceptively tricky. The flip side of the opportunity to interact with users in a seamless, natural way is that user expectations can be prohibitively high. Bots need to be smart and provide greater convenience than apps. Read More
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Facebook fights Messenger spam with Asimov’s three rules of bots
The big risk of Facebook launching the Messenger platform was that spammy bots could drown out your friends. Now Facebook is formalizing rules to prevent that because before, there were none. Messenger API experiences may only respond to users who initiate conversations. They can only reply within 24 hours, and once more after that for reengagement. Subscription Messaging that requires an… Read More
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SurveyMonkey study finds social media apps ruled mobile in first half of 2016
A new study from SurveyMonkey Intelligence revealed the 30 most-downloaded and most-used apps in the American iOS and Android app stores so far this year.
Social media apps like Facebook, Snapchat and Instagram ruled over mobile games in the first six months of 2016.
Because Pokémon Go was released in the U.S. on July 6, that wildly popular new title didn’t even show in the… Read More
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Facebook crushes Q2 earnings, hits 1.71B users and record share price
Coming off an all-time high stock price of $123.34, Facebook in Q2 2016 smashed earnings again. The social network continued steady growth just slightly slower at 3.63% compared to last quarter’s 3.77%, adding 60 million monthly users this quarter to reach 1.71 billion. It scored $6.44 billion in revenue and $0.97 EPS, blowing past estimates of $6.02 billion and $0.82 EPS.
This is… Read More
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The medium is the Messenger
If you’re not already thinking about what your product looks like in a messaging application, it may be too late. Facebook Messenger crossing the 1 billion user mark today isn’t unexpected, but it is a huge blinking marquee telling us what we should already know: messaging is the platform of the future. Read More
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