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Tesla focuses on service with 25 new service centers in Q2, rate of new openings to ‘increase’
Tesla is set to aggressively ramp up the rate at which it opens new service facilities, according to CEO Elon Musk’s guidance on the company’s Q2 2019 earnings call. In total, Tesla opened 25 new service centers during the quarter, and added 100 new service vehicles to its existing fleet — which is in contrast to an earlier statement made by Musk that they’d look to close most of their physical stores in an effort to reduce costs.
Notably, Musk referred to the locations only as “service centers” during his comments on the subject on Wednesday’s earnings call, and never as stores — asked about “retail locations,” he corrected the analyst asking and again said that what Tesla opened were “service centers” specifically. He also emphasized the importance of ensuring that service scales in line with the size of Tesla’s overall fleet of vehicles in active use. Musk mentioned that the number of Tesla cars on the road doubled in the last year alone, meaning it’s seeing exponential growth in terms of the total size of the fleet it needs to service.
“Service scales not just with new production, but as the whole fleet sales,” Musk said, adding that they want to grow their service capabilities in a way that’s responsible when it comes to cost, but that that is “quite difficult” when it comes to the rate at which the company’s sales and shipments are increasing.
Even so, Tesla is taking on still more of its service work itself, rather than outsourcing to external vendors.
“We’ve in-sourced a great deal of the collision repair activities, which I think had quite a good impact on customer happiness,” Musk said. “This will continue in the months to come.” Musk also noted that the company is working hard to reset its processes in order to ensure that parts are available on-hand when and where needed for service, which is a gap that has prompted customer complaints in the past.
The Tesla CEO said that he meets with the Tesla service team “multiple times a week” to “get updates on the reliability of the vehicle,” noting the best service possible is “no service” because that would represent maximum reliability (and of course, lowest possible ongoing costs for Tesla). He also said that they’ve seen “fewer and fewer service visits for the most recent cars that we’re building, so we’re on a good trend there.”
Jerome Guillen, President of Automotive at Tesla also noted that the number one reason for service visits is actually people looking to learn how to use Autopilot, and in general education represents a high percentage of visits.
Tesla CFO Zach Kirkhorn addressed a question about the service center expansion later in the call, adding that the company is pursuing a path of systematic “focus on service and supercharging, as opposed to a retail presence.” He also noted that he believes efforts to improve their parts distribution, with a focus on ensuring that parts are available on-hand in inventory at the service centers where they’re needed will actually help bring down costs overall versus housing them centrally or ordering on-demand from suppliers and Tesla’s own fabrication facilities.
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Tesla has begun preparations for Model Y production at its Fremont factory
Tesla has already started the preparations required to get production started on its forthcoming Model Y compact all-electric SUV, according to Tesla CEO Elon Musk . During his introductory comments on the automaker’s Q2 2019 earnings call, Musk noted that prep had started at its facility in Fremont, confirming a report from CNBC from March.
In Tesla’s first earnings call for 2019, Musk said that it was in the process of deciding between Fremont and its Gigafactory in Nevada for production of the Model Y, which is going to be based on the Model 3 platform and will share some of its componentry, something that Musk noted will help reduce its cost of production.
The Model Y, revealed in March, looks quite similar at first glance to the Model 3. It has a slightly higher profile, however, putting it in this compact SUV range. It has similar interior features to the Model 3, including the horizontal 15-inch touchscreen, and also features a panoramic roof more like its larger Model X premium all-electric SUV sibling. Pricing for the Model Y will begin at $39,000, and that version will have a 230-mile range. It’s currently planned to ship sometime in the fall of 2020.
Tesla should be able to get to around 7,500 to 8,000 Model Ys produced at Fremont by the end of the year, Musk confirmed in response to a question from an analyst on the call.
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Known for its electric scooters, Gogoro moves toward its future as a mobility platform
Since the launch of its first electric scooter in 2015, Gogoro co-founder and CEO Horace Luke has frequently been asked when the startup is going to expand beyond Taiwan. In its home country, Gogoro’s two-wheel vehicles, with their distinctive swappable battery system, are now the top-selling electric scooters.
But Luke says the company has always seen itself as a platform company, with the ultimate goal of providing a turnkey solution for energy-efficient vehicles. Now with the launch of GoShare*, its new vehicle-sharing platform, and partnerships with manufacturers such as Yamaha, Gogoro is ready to go global.
Founded by Luke, HTC’s former chief innovation officer, and chief technology officer Matt Taylor in 2011, Gogoro develops most of its technology in-house, including scooter motors, telematics units, backend servers and software. GoShare’s pilot program will launch next month in Taoyuan City, where Gogoro’s research and development center is located, with the goal of expanding with partners into cities around the world over the next year, starting in Europe, Australia and Southeast Asia.
“Gogoro has always been out with a thesis that we will be a platform enabler,” Luke told Extra Crunch during an interview in the company’s Taipei City headquarters. “Now you’ve seen the transformation of the company. Doing something this big, like what Gogoro is doing, takes time.”
Since the release of Gogoro’s first Smartscooter in 2015, the company says it has become the best-selling brand of electric two-wheel vehicles in Taiwan, holding a 17 percent share of the country’s vehicle market, including gas vehicles.
Last year, the company began licensing its technology to manufacturers Yamaha, Aeon and PGO to produce scooters that run on Gogoro’s batteries and charging infrastructure. It also has a partnership with Coup, the European electric-scooter sharing startup that plans to increase its fleet to more than 5,000 scooters on the streets of Paris, Berlin, Madrid and Tübingen this year, and is seeking similar deals with other vehicle-sharing services, as well as local governments that want to reduce traffic and pollution (the GoShare pilot program is being launched in collaboration with Taoyuan City’s government).
GoShare’s platform is meant to be a “very robust and cost-effective, very worry-free solution for municipalities and entrepreneurs,” Luke says. Parts of the system can be licensed separately or packaged as a turnkey solution that can be deployed in as little as two weeks.
The company describes GoShare as a “mobility solution.” When asked if this means the platform can be used for other electric vehicles, including cars, Luke says “just think of us as batteries and a motor.”
“It’s just like computers and processing ram,” he adds. “It can be any form factor. It just happens to be that the two-wheel form factor is the one we’re working on and focusing on at the moment.”
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Tesla’s new V3 Supercharger can charge up to 1,500 electric vehicles a day
Tesla has opened a massive next-generation electric vehicle charging station in Las Vegas that combines the company’s core products into one sustainable energy ecosystem, fulfilling a vision CEO Elon Musk laid out nearly three years ago.
The new V3 Supercharger, which supports a peak rate of up to 250 kilowatts, is designed to dramatically cut charging times for its electric vehicles. Tesla unveiled its first V3 Supercharger in March at its Fremont, Calif. factory. A second V3 Supercharger is located in Hawthorne, Calif., near the Tesla Design Studio. Both of these locations, which were initially used as test sites, lack two key Tesla products.
This new location in Las Vegas is considered the first V3 Supercharger. It’s notable, and not just because of the size — there are 39 total chargers in all. This V3 Supercharger also uses Tesla solar panels and its Powerpack batteries to generate and store the power needed to operate the chargers. The result is a complete system that generates its own energy and passes it along to thousands of Tesla vehicles.
The new Supercharger, located off the Las Vegas Strip, below the High Roller on the LINQ promenade, was built on Caesars Entertainment property. The site is part of Caesars Entertainment’s goal to reduce greenhouse gas emissions 30% by 2025.
There are caveats to the capabilities of this Supercharger station. Only one Tesla vehicle — the Model 3 Long Range iteration — can charge at the peak rate of 250 kW. The 250 kW results in up to 180 miles of range added to the battery in 15 minutes on a Model 3 Long Range.
The company’s new Model S and Model X vehicles can charge up to a 200 kW rate.
However, even older Model S and X vehicles and more basic versions of the Model 3 will experience faster charging rates at this location because there is no power sharing, a standard practice at Tesla’s other charging stations.
Improvements to charging times are critical for the company as it sells more Model 3 vehicles, its highest-volume car. Wait times at some popular Supercharger stations can be lengthy. Early adopters might have been content to wait, but as new Tesla customers come online, that patience could dwindle. And as more of these V3 Superchargers come online, potential customers might be encouraged to buy the pricier long-range version Model 3.
Tesla has said in the past that these improvements will allow the Supercharger network to serve more than twice as many vehicles per day at the end of 2019 compared with today.
The V3 is not a retrofit of the company’s previous generations. It’s an architecture shift that includes a new 1 MW power cabinet, similar to the company’s utility-scale products, and a liquid-cooled cable design, which enables charge rates of up to 1,000 miles per hour. Tesla uses air-cooled cables on V2 Superchargers.
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Waymo has now driven 10 billion autonomous miles in simulation
Alphabet’s Waymo autonomous driving company announced a new milestone at TechCrunch Sessions: Mobility on Wednesday: 10 billion miles driving in simulation. This is a significant achievement for the company, because all those simulated miles on the road for its self-driving software add up to considerable training experience.
Waymo also probably has the most experience when it comes to actual, physical road miles driven — the company is always quick to point out that it’s been doing this far longer than just about anyone else working in autonomous driving, thanks to its head start as Google’s self-driving car moonshot project.
“At Waymo, we’ve driven more than 10 million miles in the real world, and over 10 billion miles in simulation,” Waymo CTO Dmitri Dolgov told TechCrunch’s Kirsten Korosec on the Sessions: Mobility stage. “And the amount of driving you do in both of those is really a function of the maturity of your system, and the capability of your system. If you’re just getting started, it doesn’t matter – you’re working on the basics, you can drive a few miles or a few thousand or tens of thousands of miles in the real world, and that’s plenty to tell you and give you information that you need to know to improve your system.”
Dolgov’s point is that the more advanced your autonomous driving system becomes, the more miles you actually need to drive to have impact, because you’ve handled the basics and are moving on to edge cases, advanced navigation and ensuring that the software works in any and every scenario it encounters. Plus, your simulation becomes more sophisticated and more accurate as you accumulate real-world driving miles, which means the results of your virtual testing is more reliable for use back in your cars driving on actual roads.
This is what leads Dolgov to the conclusion that Waymo’s simulation is likely better than a lot of comparable simulation training at other autonomous driving companies.
“I think what makes it a good simulator, and what makes it powerful is two things,” Dolgov said onstage. “One [is] fidelity. And by fidelity, I mean, not how good it looks. It’s how well it behaves, and how representative it is of what you will encounter in the real world. And then second is scale.”
In other words, experience isn’t beneficial in terms of volume — it’s about sophistication, maturity and readiness for commercial deployment.
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Bosch launches cloud-connected battery management to extend the life of EV batteries
Bosch is bringing to market a new cloud-connected software service to manage and monitor the battery life of electric vehicles.
“Bosch is connecting electric-vehicle batteries with the cloud. Its data-based services mean we can substantially improve batteries’ performance and extend their service life,” said Dr. Markus Heyn, member of the board of management of Robert Bosch GmbH, in a statement.
The new connectivity will enable companies to remotely monitor and manage battery status to reduce wear and tear on the batteries by up to 20%, according to Bosch .
By gathering real-time data from batteries on the speed at which they’re charging; the number of charge cycles they’ve undergone; stress from rapid acceleration and deceleration; and ambient temperature, Bosch can optimize recharging and prompt drivers with updates on how to extend their battery life, according to the company.
The first customer for this new cloud-connected service is the Chinese ride-hailing giant, DiDi, which will deploy a fleet of Bosch’s software-enabled electric vehicles in Xiamen.
The tools are not only prescriptive, but predictive, allowing fleet operators to determine when a battery might wear out and provide optimal information on when to replace aging batteries to ensure the best performance from a vehicle, Bosch said in a statement.
“Powerful batteries with long service live will make electromobility more viable,” said Heyn, in a statement.
Bosch sees three advantages in these insights. They’re able to reduce the aging of batteries, improve maintenance and repair times and, by managing the recharging process, can ensure that batteries don’t permanently lose performance and capacity.
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BMW unveils the first all-electric Mini with the Cooper SE
The all-electric Mini Cooper was once just a demonstration car and a dream for EV fans, but now it’s a car people will actually be able to buy, with truly competitive range and a ground-up purely electric drivetrain. The new Mini Cooper SE is the brand’s first purely electric small car, with a range of between 235 and 270 kilometres (146 to 168 miles) and a fast-charging possible at up to 50 kW.
The Cooper SE can also manage zero to 60 acceleration in just over seven seconds, and has an engine under the hood that’s capable of delivering the equivalent of up to 181 HP. You’ll get that instant acceleration, which is a natural benefit of all-electric engines, and a really quick jump off the line to 37 mph in just 3.9 seconds.
Of course, these performance numbers don’t match up to something like the Tesla Model S (or even the Model 3, for that matter) and the range likewise isn’t quite on par, which may be its biggest challenge. But the classic three-door Mini Cooper design is a draw in itself, and the pricing on the vehicle is around $36,400 U.S. when converted from the €32,500 starting cost, which could make it attractive for buyers at the entry-level of the luxury scale.
Meanwhile, this is also the first electric car in the BMW Group family that offers the driver a choice between full regenerative breaking or light, meaning you can tweak how aggressively the vehicle decelerates when you take your foot off the gas. It’s another nice option for people switching from gas cars, or who just like to be able to tune performance as much as possible.
BMW Group says it’s going to start shipping these ASAP, with a likely delivery date of March 2020, and already has extensive interest from pre-registered customers.
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Smart scooter company Gogoro launches GoShare, an end-to-end vehicle-sharing platform
Founded in 2011, Gogoro now makes the best-selling electric scooters in Taiwan, where it is headquartered. The startup has always seen itself as an end-to-end platform developer, however, and today it marked a major milestone with the announcement of a new vehicle sharing system. Called GoShare, the program will start operating with a pilot fleet of about 1,000 Gogoro smart scooters next month in Taoyuan City, Taiwan, before becoming available as a turnkey solution for partners.
Gogoro, which develops everything from their scooters and batteries to software, telematics control units and back-end servers, describes GoShare as “first fully integrated mobility sharing platform and solution.” Co-founder and CEO Horace Luke tells TechCrunch that Gogoro wants to work with partners to expand GoShare into international markets in Europe, Australia and Asia next year. He adds that building the entire platform, including its unique swappable battery system, gives Gogoro an advantage over vehicle-sharing programs from companies like Uber, Lyft, Lime, Bird and Coup because it can constantly track vehicle performance, fine-tune the system and incorporate feedback into new designs.
One of Gogoro scooters’ main advantages is their batteries, which are about the size of shoeboxes and slide in and out of scooters and charging kiosks. In Taiwan, batteries can be swapped at kiosks found at gas stations and more offbeat locations, including retail stores and cafes. GoShare scooters can use the same kiosks as privately owned Gogoro vehicles. This means that users can keep riding the same vehicle all day, swapping batteries whenever necessary (on average, Gogoro scooters can travel about 80 km on one charge). Once they are done using them, they can leave them wherever it is legal to park scooters.
“We’re a platform, we create hardware, software and server technology to serve the transportation of the future and if we can make cities cleaner and healthier, we will do it anyway possible, whether through ownership and charging batteries at home or buying scooters and swapping batteries in the system we provide or, in this case, not even buying a vehicle, but sharing it,” says Luke.
To sign up, users download an iOS or Android app and upload a photo of their driver’s license. Gogoro then uses AI-based face scanning software to check if they match the license’s photo before asking for payment information. Once enrolled, drivers can use the app to locate and reserve scooters. GoShare’s pricing has not been announced yet, but Luke says it will be competitive with public transportation. Gogoro is working with Taoyuan City’s government to offer incentives like free parking in an effort to reduce pollution and traffic.
In a press statement, Taoyuan City Mayor Wen-Tsan Cheng said, “We are confident this Gogoro partnership will continue producing remarkable reductions in air pollution caused by vehicle emissions and will accelerate the transformation of Taoyuan into a smart, livable city.”
With other vehicle-sharing systems, “it has always been the dream to have the vehicles be free-floating and autonomous in management. But they are not autonomous,” says Luke. “Most are used once or twice a day because they run out of power, or the battery is low and people are worried about them running out of energy. That is where Gogoro comes in, because we have a network that enables people to ride vehicles for as long as they want.”
There are currently about 1,200 charging kiosks in Taiwan, with about 200 in Taoyuan City, delivering power to about 200,000 scooters. Eight years after it launched, Luke says Gogoro now holds a 97% share of electric scooters sold each month in the country. When counted as part of the larger vehicle market in Taiwan, including gas vehicles, Gogoro now holds a 17% share.
Luke says the company sees Taiwan, where scooters are very popular but also a major contributor to air pollution, as Gogoro’s pilot market. It recently launched the Gogoro 3, and announced partnerships with Yamaha, Aeon and PGO to develop scooters that will run on its batteries.
The ultimate goal of Gogoro’s end-to-end system is to package it as a turnkey solution for partners around the world, says Luke. “You don’t need to shop around anymore. You can come to us with your vehicle-sharing program and say you want to turn it on.”
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Tesla reportedly working on its own battery cell manufacturing capability
Automaker Tesla is looking into how it might own another key part of its supply chain, through research being done at a secret lab near its Fremont, Calif., factory, CNBC reports. The company currently relies on Panasonic to build the battery pack and cells it uses for its vehicles, which is one of, if not the most significant component in terms of its overall bill of materials.
Tesla is no stranger to owning components of its own supply chain rather than farming them out to vendors as is more common among automakers – it builds its own seats at a facility down the road from its Fremont car factory, for instance, and it recently started building its own chip for its autonomous features, taking over those duties from Nvidia.
Eliminating links in the chain where possible is a move emulated from Tesla CEO Elon Musk inspiration Apple, which under Steve Jobs adopted an aggressive strategy of taking control of key parts of its own supply mix and continues to do so where it can eke out improvements to component cost. Musk has repeatedly pointed out that batteries are a primary constraint when it comes to Tesla’s ability to produce not only is cars, but also its home power products like the Powerwall consumer domestic battery for solar energy systems.
Per the CNBC report, Tesla is doing its battery research at an experimental lab near its factory in Fremont, at a property it maintains on Kato road. Tesla would need lots more time and effort to turn its battery ambitions into production at the scale it requires, however, so don’t expect it to replace Panasonic anytime soon. And in fact, it could add LG as a supplier in addition to Panasonic once its Shanghai factory starts producing Model 3s, per the report.
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Lightyear One debuts as the first long-range solar-powered electric car
Electric cars are better for the environment than fossil fuel-burning vehicles, but they still rely on the grid, which can be variously dirty or clean depending on what sources it uses for its energy. The new Lightyear One is a prototype vehicle that would improve that by collecting the power it needs to run from the sun.
Lightyear, a startup from the Netherlands born as Stella, has come a long way since it won a Crunchie award in 2015, with a vehicle that now looks ready for the road. The Lightyear One prototype vehicle unveiled today has a sleek, driver-friendly design and also boasts a range of 450 miles on a single charge – definitely a first for a car powered by solar and intended for the actual consumer market.
© Twycer / www.twycer.nl
The startup says that it has already sold “over a hundred vehicles” even though this isn’t yet ready to hit the road, but Lightyear is aiming to begin production by 2021, with reservations available for 500 additional units for the initial release. You do have to pay €119,000 up front (around $136,000 USD) to secure a reservation, however.
Lightyear One isn’t just a plug-in electric with some solar sells on the roof: Instead it’s designed from the ground up to maximize performance from a smaller-than-typical battery that can directly grab sun from a roof and hood covered with 16 square feet of solar cells, embedded in safety glass designed with passenger wellbeing in mind. The car can also take power directly from regular outlets and existing charging stations for a quick top-up, and again because it’s optimized to be lightweight and power efficient, you can actually get around 250 miles on just one night of charging from a standard (European) 230V outlet.
The car should supplement existing electric cars for buyers who are more conscious of range anxiety and nervous about having enough charge, the company says. It still have to actually enter production, however, and even when it does it’ll be a fairly expensive and small batch product, at least at first. But it’s an impressive feat nonetheless, and a potential new direction for EVs of the future.
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