Twilio
Auto Added by WPeMatico
Twilio launches a new SIM card and narrowband dev kit for IoT developers
Twilio is hosting its Signal developer conference in San Francisco this week. Yesterday was all about bots and taking payments over the phone; today is all about IoT. The company is launching two new (but related) products today that will make it easier for IoT developers to connect their devices. The first is the Global Super SIM that offers global connectivity management through the networks of Twilio’s partners. The second is Twilio Narrowband, which, in cooperation with T-Mobile, offers a full software and hardware kit for building low-bandwidth IoT solutions and the narrowband network to connect them.
Twilio also announced that it is expanding its wireless network partnerships with the addition of Singtel, Telefonica and Three Group. Unsurprisingly, those are also the partners that make the company’s Super SIM project possible.
The Super SIM, which is currently in private preview and will launch in public beta in the spring of 2019, provides developers with a global network that lets them deploy and manage their IoT devices anywhere (assuming there is a cell connection or other internet connectivity, of course). The Super SIM gives developers the ability to choose the network they want to use or to let Twilio pick the defaults based on the local networks.
Twilio Narrowband is a slightly different solution. Its focus right now is on the U.S., where T-Mobile rolled out its Narrowband IoT network earlier this year. As the name implies, this is about connecting low-bandwidth devices that only need to send out small data packets like timestamps, GPS coordinates or status updates. Twilio Narrowband sits on top of this, using Twilio’s Programmable Wireless and SIM card. It then adds an IoT developer kit with an Arduino-based development board and the standard Grove sensors on top of that, as well as a T-Mobile-certified hardware module for connecting to the narrowband network. To program that all, Twilio is launching an SDK for handling network registrations and optimizing the communication between the devices and the cloud.
The narrowband service will launch as a beta in early 2019 and offer three pricing plans: a developer plan for $2/month, an annual production plan for $10/year or $5/year at scale, and a five-year plan for $8/year or $4/year at scale.
Powered by WPeMatico
Twilio acquires email API platform SendGrid for $2 billion in stock
Twilio, the ubiquitous communications platform, today announced its plan to acquire the API-centric email platform SendGrid for about $2 billion in an all-stock transaction. That’s Twilio’s largest acquisition to date, but also one that makes a lot of sense given that both companies aim to make building communications platforms easier for developers.
“The two companies share the same vision, the same model, and the same values,” said Twilio co-founder and CEO Jeff Lawson in today’s announcement. “We believe this is a once-in-a-lifetime opportunity to bring together the two leading developer-focused communications platforms to create the unquestioned platform of choice for all companies looking to transform their customer engagement.”
SendGrid will become a wholly owned subsidiary of Twilio and its common stock will be converted into Twilio stock. The companies expect the acquisition to close in the first half of 2019, after it has been cleared by the authorities.
Twilio’s current focus is on omnichannel communication, and email is obviously a major part of that. And while it offers plenty of services around voice, video and chat, email hasn’t been on its radar in the same way. This acquisition now allows it to quickly build up expertise in this area and expand its services there.
SendGrid went public in 2017. At the time, it priced its stock at $16. Today, before the announcement, the company was trading at just under $31, though that price obviously spiked after the announcement went public. That’s still down from a high of more than $36.5 last month, but that’s in line with the overall movement of the market in recent weeks.
Today’s announcement comes shortly before Twilio’s annual developer conference, so I expect we’ll hear a lot more about its plans for SendGrid later this week.
We asked Twilio for more details about its plans for SendGrid after the acquisition closes. We’ll update this post once we hear more.
Powered by WPeMatico
Twilio’s contact center products just got more analytical with Ytica acquisition
Twilio, a company best known for supplying a communications APIs for developers has a product called Twilio Flex for building sophisticated customer service applications on top of Twilio’s APIs. Today, it announced it was acquiring Ytica (pronounced Why-tica) to provide an operational and analytical layer on top of the customer service solution.
The companies would not discuss the purchase price, but Twilio indicated it does not expect the acquisition to have a material impact on its “results, operations or financial condition.” In other words, it probably didn’t cost much.
Ytica, which is based in Prague, has actually been a partner with Twilio for some time, so coming together in this fashion really made a lot of sense, especially as Twilio has been developing Flex.
Twilio Flex is an app platform for contact centers, which offers a full stack of applications and allows users to deliver customer support over multiple channels, Al Cook, general manager of Twilio Flex explained. “Flex deploys like SaaS, but because it’s built on top of APIs, you can reach in and change how Flex works,” he said. That is very appealing, especially for larger operations looking for a flexible, cloud-based solution without the baggage of on-prem legacy products.
What the product was lacking, however, was a native way to manage customer service representatives from within the application, and understand through analytics and dashboards, how well or poorly the team was doing. Having that ability to measure the effectiveness of the team becomes even more critical the larger the group becomes, and Cook indicated some Flex users are managing enormous groups with 10,000-20,000 employees.
Ytica provides a way to measure the performance of customer service staff, allowing management to monitor and intervene and coach when necessary. “It made so much sense to join together as one team. They have huge experience in the contact center, and a similar philosophy to build something customizable and programmable in the cloud,” Cook said.
While Ytica works with other vendors beyond Twilio, CEO Simon Vostrý says that they will continue to support those customers, even as they join the Twilio family. “We can run Flex and can continue to run this separately. We have customers running on other SaaS platforms, and we will continue to support them,” he said.
The company will remain in Prague and become a Twilio satellite office. All 14 employees are expected to join the Twilio team and Cook says plans are already in the works to expand the Prague team.
Powered by WPeMatico
Twilio came ahead of expectations and the stock is going nuts
Twilio today reported a positive quarter that brought it to profitability — on an adjusted basis — ahead of schedule for Wall Street, sending the stock soaring 16 percent in extended hours after the release came out.
While according to traditional accounting principles Twilio still lost money (this usually includes stock-based compensation, a key component of compensation packages), the company is still showing that it has the capability of being profitable. Born as a go-to tool for startups and larger companies to handle their text- and telephone-related operations, Twilio was among a wave of IPOs in 2016 that has more or less continued into this year. The company’s stock has more than doubled in the past year, and is up nearly 170 percent this year alone. Twilio also brought in revenue ahead of Wall Street expectations.
Still, as a services business, Twilio has to show that it can continue to scale its business while absorbing the cost of the infrastructure required and acquire new customers. It also has to ensure that those customers aren’t leaving, or at least that it’s bringing on enough new developers more quickly than they are leaving. Larger enterprises, as a result, can be more attractive because they’re more predictable and can lead to bigger buckets of revenue for the company — and, well, most larger companies still need communications support in some way still today.
On an adjusted basis, Twilio said it earned 3 cents per share, ahead of the loss of 5 cents that analysts were expecting. It said it brought in $147.8 million in revenue compared to $131.1 million analysts were expecting, so it’s a beat on both lines, and more importantly shows that Twilio may be able to morph its toolkit into a mainline business that can end up as the backbone of any company’s communication with their customers or users.
Powered by WPeMatico
Twilio launches Flex, a fully programmable contact center
Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 — lo and behold, today is March 12 and Twilio today announced the launch of Flex at the Enterprise Connect conference in Orlando. Flex brings together virtually every part of the existing Twilio infrastructure and platform for developers that already power nearly 40… Read More
Powered by WPeMatico
Twilio stock plummets as major client Uber distances itself
A good report on revenue wasn’t enough to keep Twilio stock from taking a dive in after-hours trading. What at first glance appeared to be a positive story very quickly divulged into a financial nightmare. Shares in the cloud-communications company have fallen 27 percent in after-hours trading. On the earnings call, CEO Jeff Lawson addressed the unexpected guidance by explaining that… Read More
Powered by WPeMatico
Twilio beats expectations with revenue of $64.5M in solid Q2 earnings
Twilio, exceeded revenue expectations in Q2 earnings released today after the bell. Immediately share prices increased in after-hours trading before falling back to the market closing price. The cloud-communications company reported revenue of $64.5 million and a loss per share of $0.08. Twilio beat revenue by over 10 percent. Analysts had expected a loss of $0.14 per share on revenue… Read More
Powered by WPeMatico
Twilio opens trading at $23.99 per share
Twilio is now trading on the New York Stock Exchange under the ticker symbol TWLO. It started trading today about an hour after the NYSE opened, at a price or $23.99 per share. That’s nearly 60 percent above its IPO price of $15. And the price is still climbing. If the stock continues to do well, that could be good news for tech companies and investors, who are likely hoping that a… Read More
Powered by WPeMatico
Twilio prices its IPO at $15 per share, above its previous target
Twilio today said it would price its initial public offering at $15 per share, which would value the company at around $1.23 billion. That would value Twilio above its previous $1 billion valuation from its last financing round. With the pricing, the company expects to raise around $150 million, with an option for another 1.5 million shares to be purchased. It’s also a higher price than… Read More
Powered by WPeMatico
Burner, a service that generates temporary phone numbers, makes it easier to ghost conversations
If you’ve ever wanted a text message conversation to simply go away, but still wanted to do it gracefully, there’s a new bot that will help do that for you. Burner, which helps users create temporary phone numbers for various purposes, is today rolling out a new tool called Ghostbot. Whenever you hand out a temporary phone number that’s built through Burner — say, a… Read More
Powered by WPeMatico