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Fleksy’s AI keyboard is getting a store to put mini apps at chatters’ fingertips

Remember Fleksy? The customizable Android keyboard app has a new trick up its sleeve: It’s adding a store where users can find and add lightweight third party apps to enhance their typing experience.

Right now it’s launched a taster, preloading a selection of ‘mini apps’ into the keyboard — some from very familiar brand names, some a little less so — so users can start to see how it works.

The first in-keyboard apps are Yelp (local services search); Skyscanner (flight search); Giphy (animated Gif search); GifNote (music Gifs; launching for U.S. users only for rights reasons); Vlipsy (reaction video clips); and Emogi (stickers) — with “many more” branded apps slated as coming in the next few months.

They’re not saying exactly what other brands are coming but there are plenty of familiar logos to be spotted in their press materials — from Spotify to Uber to JustEat to Tripadvisor to PayPal and more…

The full keyboard store itself — which will let users find and add and/or delete apps — will be launching at the end of this month.

The latest version of the Fleksy app can be downloaded for free via the Play Store.

Mini apps made for messaging

The core idea for these mini apps (aka Fleksyapps) is to offer lightweight additions designed to serve the messaging use case.

Say, for example, you’re chatting about where to eat and a friend suggests sushi. The Yelp Fleksyapp might pop up a contextual suggestion for a nearby Japanese restaurant that can be shared directly into the conversation — thereby saving time by doing away with the need for someone to cut out of the chat, switch apps, find some relevant info and cut and paste it back into the chat.

Fleksyapps are intended to be helpful shortcuts that keep the conversation flowing. They also of course put brands back into the conversation.

“We couldn’t be more excited to bring the power of the world’s popular songs with GIFs, videos and photos to the new Fleksyapps platform,” says Gifnote co-founder, John vanSuchtelen, in a supporting statement.

Fleksy’s mini apps appear above the Qwerty keyboard — in much the same space as a next-word prediction. The user can scroll through the app stack (each a tiny branded circle until tapped on to expand) and choose one to interact with. It’s similar to the micro apps lodged in Apple’s iMessage but on Android where iMessage isn’t… The team also plans for Fleksy to support a much wider range of branded apps — hence the Fleksyapps store.

In-keyboard apps is not a new concept for the dev team behind Fleksy; an earlier keyboard app of theirs (called ThingThing) offered micro apps they built themselves as a tool to extend its utility.

But now they’re hoping to garner backing and buy in from third party brands excited about the exposure and reach they could gain by being where users spend the most device time: The keyboard.

“Think of it a bit like the iMessage equivalent but on Android across any app. Or the WeChat mini program but inside the keyboard, available everywhere — not only in one app,” CEO Olivier Plante tells TechCrunch. “That’s a problem of messaging apps these days. All of them are verticals but the keyboard is horizontal. So that’s the benefit for those brands. And the user will have the ability to move them around, add some, to remove some, to explore, to discover.”

“The brands that want to join our platform they have the option of being preloaded by default. The analogy is that by default on the home screen of a phone you are by default in our keyboard. And moving forward you’ll be able to have a membership — you’re becoming a ‘brand member’ of the Fleksyapps platform, and you can have your brand inside the keyboard,” he adds.

The first clutch of Fleksyapps were developed jointly, with the team working with the brands in question. But Plante says they’re planning to launch a tool in future so brands will be able to put together their own apps — in as little as just a few hours.

“We’re opening this array of functionalities and there’s a lot of verticals possible,” he continues. “In the future months we will embed new capabilities for the platform — new type of apps. You can think about professional apps, or cloud apps. Accessing your files from different types of clouds. You have the weather vertical. You have ecommerce vertical. You have so many verticals.

“What you have on the app store today will be reflected into the Fleksyappstore. But really with the focus of messaging and being useful in messaging. So it’s not the full app that we want to bring in — it’s really the core functionality of this app.”

The Yelp Fleksyapp, for example, only includes the ability to see nearby places and search for and share places. So it’s intentionally stripped down. “The core benefit for the brand is it gives them the ability to extend their reach,” says Plante. “We don’t want to compete with the app, per se, we just want to bring these types of app providers inside the messenger on Android across any app.”

On the user side, the main advantage he touts is “it’s really, really fast — fleshing that out to: “It’s very lightweight, it’s very, very fast and we want to become the fastest access to content across any app.”

Users of Fleksyapps don’t need to have the full app installed because the keyboard plugs directly into the API of each branded service. So they get core functionality in bite-sized form without a requirement to download the full app. (Of course they can if they wish.)

So Plante also notes the approach has benefits vis-a-vis data consumption — which could be an advantage in emerging markets where smartphone users’ choices may be hard-ruled by the costs of data and/or connectivity limits.

“For those types of users it gives them an ability to access content but in a very light way — where the app itself, loading the app, loading all the content inside the app can be megabits. In Fleksy you’re talking about kilobits,” he says.

Privacy-sensitive next app suggestions

While baking a bunch of third party apps into a keyboard might sound like a privacy nightmare, the dev team behind Fleksy have been careful to make sure users remain in control.

To wit: Also on board is an AI keyboard assistant (called Fleksynext) — aka “a neural deep learning engine” — which Plante says can detect the context, intention and sentiment of conversations in order to offer “very useful” app suggestions as the chat flows.

The idea is the AI supports the substance of the chat by offering useful functionality from whatever pick and mix of apps are available. Plante refers to these AI-powered ‘next app’ suggestions as “pops”.

And — crucially, from a privacy point of view — the Fleksynext suggestion engine operates locally, on device.

That means no conversation data is sent out of the keyboard. Indeed, Plante says nothing the user types in the keyboard itself is shared with brands (including suggestions that pop up but get ignored). So there’s no risk — as with some other keyboard apps — of users being continually strip-mined for personal data to profile them as they type.

That said, if the user chooses to interact with a Fleksyapp (or its suggestive pop) they are then interacting with a third party’s API. So the usual tracking caveats apply.

“We interact with the web so there’s tracking everywhere,” admits Plante. “But, per se, there’s not specific sensitive data that is shared suddenly with someone. It is not related with the service itself — with the Fleksy app.”

The key point is that the keyboard user gets to choose which apps they want to use and which they don’t. So they can choose which third parties they want to share their plans and intentions with and which they don’t.

“We’re not interesting in making this an advertising platform where the advertiser decides everything,” emphasizes Plante. “We want this to be really close to the user. So the user decides. My intentions. My sentiment. What I type decides. And that is really our goal. The user is able to power it. He can tap on the suggestion or ignore it. And then if he taps on it it’s a very good quality conversion because the user really wants to access restaurants nearby or explore flights for escaping his daily routine… or transfer money. That could be another use-case for instance.”

They won’t be selling brands a guaranteed number of conversions, either.

That’s clearly very important because — to win over users — Fleksynext suggestions will need to feel telepathically useful, rather than irritating, misfired nag. Though the risk of that seems low given how Fleksy users can customize the keyboard apps to only see stuff that’s useful to them.

“In a sense we’re starting reshape a bit how advertising is seen by putting the user in the center,” suggests Plante. “And giving them a useful means of accessing content. This is the original vision and we’ve been very loyal to that — and we think it can reshape the landscape.”

“When you look into five years from now, the smartphone we have will be really, really powerful — so why process things in the cloud? When you can process things on the phone. That’s what we are betting on: Processing everything on the phone,” he adds.

When the full store launches users will be able to add and delete (any) apps — included preloads. So they will be in the driving seat. (We asked Plante to a confirm the user will be able to delete all apps, including any pre-loadeds and he said yes. So if you take him at his word Fleksy will not be cutting any deals with OEMs or carriers to indelibly preload certain Fleksyapps. Or, to put it another way, crapware baked into the keyboard is most definitely not plan.)

Depending on what other Fleksyapps launch in future a Fleksy keyboard user could choose to add, for example, a search service like DuckDuckGo or France’s Qwant to power a pro-privacy alternative to using Google search in the keyboard. Or they could choose Google.

Again the point is the choice is theirs.

Scaling a keyboard into a platform

The idea of keyboard-as-platform offers at least the possibility of reintroducing the choice and variety of smartphone app stores back before the cynical tricks of attention-harvesting tech giants used their network effects and platform power to throttle the app economy.

The Android keyboard space was also a fertile experiment ground in years past. But it’s now dominated by Google’s Gboard and Microsoft-acquired Swiftkey. Which makes Fleksy the plucky upstart gunning to scale an independent alternative that’s not owned by big tech and is open to any third party that wants to join its mini apps party.

“It will be Bing search for Swiftkey, it will be Google search for Gboard, it will be Google Music, it will be YouTube. But on our side we can have YouTube, we can also have… other services that exist for video. The same way with pictures and the same way for file-sharing and drive. So you have Google Drive but you have Dropbox, you have OneDrive, there’s a lot of services in the cloud. And we want to be the platform that has them all, basically,” says Plante.

The original founding team of the Fleksy keyboard was acqui-hired by Pinterest back in 2016, leaving the keyboard app itself to languish with minimal updates. Then two years ago Barcelona-based keyboard app maker, ThingThing, stepped in to take over development.

Plante confirms it’s since fully acquired the Fleksy keyboard technology itself — providing a solid foundation for the keyboard-as-platform business it’s now hoping to scale with the launch of Fleksyapps.

Talking of scale, he tells us the startup is in the process of raising a multi-million Series A — aiming to close this summer. (ThingThing last took in $800,000 via equity crowdfunding last fall.)

The team’s investor pitch is the keyboard offers perhaps the only viable conduit left on mobile to reset the playing field for brands by offering a route to cut through tech giant walled gardens and get where users are spending most of their time and attention: i.e. typing and sharing stuff with their friends in private one-to-one and group chats.

That means the keyboard-as-platform has the potential to get brands of all stripes back in front of users — by embedding innovative, entertaining and helpful bite-sized utility where it can prove its worth and amass social currency on the dominant messaging platforms people use.

The next step for the rebooted Fleksy team is of course building scale by acquiring users for a keyboard which, as of half a year ago, only had around 1M active users from pure downloads.

Its strategy on this front is to target Android device makers to preload Fleksy as the default keyboard.

ThingThing’s business model is a revenue share on any suggestions the keyboard converts, which it argues represent valuable leads for brands — given the level of contextual intention. It is also intending to charge brands that want to be preloaded on the Fleksy keyboard by default.

Again, though, a revenue share model requires substantial scale to work. Not least because brands will need to see evidence of scale to buy into the Fleksyapps’ vision.

Plante isn’t disclosing active users of the Fleksy keyboard right now. But says he’s confident they’re on track to hit 30M-35M active users this year — on account of around ten deals he says are in the pipeline with device makers to preload Fleksy’s keyboard. (Palm was an early example, as we reported last year.)

The carrot for OEMs to join the Fleksyapps party is they’re cutting them in on the revenue share from user interactions with branded keyboard apps — playing to device makers’ needs to find ways to boost famously tight hardware margins.

“The fact that the keyboard can monetize and provide value to the phone brands — this is really massive for them,” argues Plante. “The phone brands can expect revenue flowing in their bank account because we give the brands distribution and the handset manufacturer will make money and we will make money.”

It’s a smart approach, and one that’s essentially only possible because Google’s own Gboard keyboard doesn’t come preloaded on the majority of Android devices. (Exceptions include its own Pixel brand devices.) So — unusually for a core phone app on Android — there’s a bit of an open door where the keyboard sits, instead of the usual preloaded Google wares. And that’s an opportunity.

Markets wise, ThingThing is targeting OEMs in all global regions with its Fleksy pitch — barring China (which Plante readily admits it too complex for a small startup to sensibly try jumping at).

Apps vs tech giants

In its stamping ground of Europe there are warm regulatory winds blowing too: An European Commission antitrust intervention last year saw Google hit with a $5BN fine over anti-competitive practices attached to its Android platform — forcing the company to change local licensing terms.

That antirust decision means mobile makers finally have the chance to unbundle Google apps from devices they sell in the region.

Which translates into growing opportunities for OEMs to rethink their Android strategies. Even as Google remains under pressure not to get in the way by force feeding any more of its wares.

Really, a key component of this shift is that device makers are being told to think, to look around and see what else is out there. For the first time there looks to be a viable chance to profit off of Android without having to preload everything Google wants.

“For us it’s a super good sign,” says Plante of the Commission decision. “Every monopolistic situation is a problem. And the market needs to be fragmented. Because if not we’re just going to lose innovation. And right now Europe — and I see good progress for the US as well — are trying to dismantle the imposed power of those big guys. For the simple evolution of human being and technology and the future of us.”

“I think good things can happen,” he adds. “We’re in talks with handset manufacturers who are coming into Europe and they want to be the most respectful of the market. And with us they have this reassurance that you have a good partner that ensures there’s a revenue stream, there’s a business model behind it, there’s really a strong use-case for users.

“We can finally be where we always wanted to be: A choice, an alternative. But having Google imposing its way since start — and making sure that all the direct competition of Google is just a side, I think governments have now seen the problem. And we’re a winner of course because we’re a keyboard.”

But what about iOS? Plante says the team has plans to bring what they’re building with Fleksy to Apple’s mobile platform too, in time. But for now they’re fully focusing efforts on Android — to push for scale and execute on their vision of staking their claim to be the independent keyboard platform.

Apple has supported third party keyboards on iOS for years. Unfortunately, though, the experience isn’t great — with a flaky toggle to switch away from the default Apple keyboard, combined with heavy system warnings about the risks of using third party keyboards.

Meanwhile the default iOS keyboard ‘just works’ — and users have loads of extra features baked by default into Apple’s native messaging app, iMessage.

Clearly alternative keyboards have found it all but impossible to build any kind of scale in that iOS pincer.

“iOS is coming later because we need to focus on these distribution deals and we need to focus on the brands coming into the platform. And that’s why iOS right now we’re really focusing for later. What we can say is it will come later,” says Plante, adding: “Apple limits a lot keyboards. You can see it with other keyboard companies. It’s the same. The update cycle for iOS keyboard is really, really, really slow.”

Plus, of course, Fleksy being preloaded as a default keyboard on — the team hopes — millions of Android devices is a much more scalable proposition vs just being another downloadable app languishing invisibly on the side lines of another tech giant’s platform.

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Glossier launches its first spin-off brand, a line of Instagram-friendly ‘dialed-up’ beauty extras

Glossier, known for its line of understated makeup products and a cult-following of millennial Instagrammers, is getting colorful with the launch of its first spin-off brand, Glossier Play.

The company — led by founder and chief executive officer Emily Weiss, who built the nearly $400 million business from a makeup blog called Into The Gloss — has raised a total of $92 million in venture capital funding from top-tier consumer investors Forerunner Ventures, Index Ventures and IVP. Stitch Fix founder Katrina Lake and Forerunner founder and general partner Kirsten Green, are among the company’s board members.

Weiss introduced Glossier in 2014 as a clean-skincare and natural beauty advocate. Today, the direct-to-consumer business boasts a growing line of barely there makeup, designed to mimic Weiss’s own subtle, au naturale vibe. The launch of Glossier Play, inspired by 1970s’ nostalgia, is its first foray into bright colors, glitter and, in the brand’s own words, “dialed-up extras.”

Glossier Play’s initial line-up of “extras” includes colored eyeliners ($15), highlighters ($20), multi-purpose glitter gel ($14) and the “Vinylic Lip” ($16). Customers can purchase “The Playground,” a set that includes each of the new products, for $60.

Introducing Glossier Play! A brand of dialed-up beauty extras that make getting ready the best part about going out. Four new makeup products at https://t.co/4PxDM67E2R pic.twitter.com/ULRrc9Ycn3

— Glossier (@glossier) March 4, 2019

The advertising campaign for the Instagram -friendly line will be led by none other than Instagram star Donté Colley, as well as pop musician Troye Sivan. The new line and future spin-offs will help Glossier compete with beauty incumbents, Estée Lauder and L’Oréal, for example, in a market estimated to be worth $750 billion by 2024.

Glossier, headquartered in New York, counts 200 employees, meager in comparison to its nearly 2 million — and growing — social media following. The company surpassed $100 million in annual revenue in 2018, it tells TechCrunch, and acquired 1 million new customers. In total, Glossier retails 29 products across skincare, makeup, body, and fragrance.

The company won’t be introducing additional brands this year and clarified it is not a brand incubator.

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FDA chief summons Altria and JUUL to Washington to discuss teen vaping

The head of the U.S. Food and Drug Administration is calling Altria and Juul to meet in Washington to discuss their tie-up and how it impacts the companies’ plans to combat teen vaping. Earlier this year, Altria  href=”https://techcrunch.com/2018/12/20/juul-labs-gets-12-8-billion-investment-from-marlboro-maker-altria-group/”>invested $12.8 billion investment in Juul.

“After Altria’s acquisition of a 35 percent ownership interest in JUUL Labs, Inc., your newly announced plans with JUUL contradict the commitments you made to the FDA,” Commissioner Scott Gottlieb wrote in a strongly worded letter addressed to Altria chairman and chief executive, Howard A. Willard III.

“When we meet, Altria should be prepared to explain how this acquisition affects the full range of representations you made to the FDA and the public regarding your plans to stop marketing e-cigarettes and to address the crisis of youth use of e-cigarettes,” Gottlieb wrote.

The commissioner sent a similarly worded message to Juul’s chief executive, Kevin Burns.

As part of that deal, Juul is getting access to Altria’s retail shelf space; the company is sending out direct communications pitching Juul to adult smokers through cigarette pack inserts and mailings to the company’s database of customers; and the two will combine the power of their respective sales and distribution backend which reaches roughly 230,000 retailers across America.

The recent deal comes only months after Juul released its plan to combat teen vaping — something the FDA had required of the company.

In the commitments it made last year, the vape manufacturer and retailer said it would expand its secret shopper program to make sure underage buyers weren’t getting access to its products; pull its campaigns from social media; and limit sales of non-traditional cigarette flavors (menthol, mint, Virginia tobacco, and “classic” tobacco) to the company’s website — which requires age verification.

Gottlieb isn’t the only one who has a problem with Juul. We’ve written about how the company has lowered the barrier to entry for nicotine addiction.

For Gottlieb, the addition of Altria’s marketing firepower and network of 230,000 retail locations likely isn’t an indicator of a company that’s willing to winnow down access to its products.

“I am aware of deeply concerning data showing that youth use of JUUL represents a significant proportion of the overall use of e-cigarette products by children. I have no reason to believe these youth patterns of use are abating in the near term, and they certainly do not appear to be reversing,” Gottlieb wrote. “Manufacturers have an independent responsibility to take action to address the epidemic of youth use of their products. My office will contact you to arrange a meeting to discuss these issues. Pursuant to your request, we intend to schedule this as a joint meeting with both Altria and JUUL.”

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Fabula AI is using social spread to spot ‘fake news’

UK startup Fabula AI reckons it’s devised a way for artificial intelligence to help user generated content platforms get on top of the disinformation crisis that keeps rocking the world of social media with antisocial scandals.

Even Facebook’s Mark Zuckerberg has sounded a cautious note about AI technology’s capability to meet the complex, contextual, messy and inherently human challenge of correctly understanding every missive a social media user might send, well-intentioned or its nasty flip-side.

“It will take many years to fully develop these systems,” the Facebook founder wrote two years ago, in an open letter discussing the scale of the challenge of moderating content on platforms thick with billions of users. “This is technically difficult as it requires building AI that can read and understand news.”

But what if AI doesn’t need to read and understand news in order to detect whether it’s true or false?

Step forward Fabula, which has patented what it dubs a “new class” of machine learning algorithms to detect “fake news” — in the emergent field of “Geometric Deep Learning”; where the datasets to be studied are so large and complex that traditional machine learning techniques struggle to find purchase on this ‘non-Euclidean’ space.

The startup says its deep learning algorithms are, by contrast, capable of learning patterns on complex, distributed data sets like social networks. So it’s billing its technology as a breakthrough. (Its written a paper on the approach which can be downloaded here.)

It is, rather unfortunately, using the populist and now frowned upon badge “fake news” in its PR. But it says it’s intending this fuzzy umbrella to refer to both disinformation and misinformation. Which means maliciously minded and unintentional fakes. Or, to put it another way, a photoshopped fake photo or a genuine image spread in the wrong context.

The approach it’s taking to detecting disinformation relies not on algorithms parsing news content to try to identify malicious nonsense but instead looks at how such stuff spreads on social networks — and also therefore who is spreading it.

There are characteristic patterns to how ‘fake news’ spreads vs the genuine article, says Fabula co-founder and chief scientist, Michael Bronstein.

“We look at the way that the news spreads on the social network. And there is — I would say — a mounting amount of evidence that shows that fake news and real news spread differently,” he tells TechCrunch, pointing to a recent major study by MIT academics which found ‘fake news’ spreads differently vs bona fide content on Twitter.

“The essence of geometric deep learning is it can work with network-structured data. So here we can incorporate heterogenous data such as user characteristics; the social network interactions between users; the spread of the news itself; so many features that otherwise would be impossible to deal with under machine learning techniques,” he continues.

Bronstein, who is also a professor at Imperial College London, with a chair in machine learning and pattern recognition, likens the phenomenon Fabula’s machine learning classifier has learnt to spot to the way infectious disease spreads through a population.

“This is of course a very simplified model of how a disease spreads on the network. In this case network models relations or interactions between people. So in a sense you can think of news in this way,” he suggests. “There is evidence of polarization, there is evidence of confirmation bias. So, basically, there are what is called echo chambers that are formed in a social network that favor these behaviours.”

“We didn’t really go into — let’s say — the sociological or the psychological factors that probably explain why this happens. But there is some research that shows that fake news is akin to epidemics.”

The tl;dr of the MIT study, which examined a decade’s worth of tweets, was that not only does the truth spread slower but also that human beings themselves are implicated in accelerating disinformation. (So, yes, actual human beings are the problem.) Ergo, it’s not all bots doing all the heavy lifting of amplifying junk online.

The silver lining of what appears to be an unfortunate quirk of human nature is that a penchant for spreading nonsense may ultimately help give the stuff away — making a scalable AI-based tool for detecting ‘BS’ potentially not such a crazy pipe-dream.

Although, to be clear, Fabula’s AI remains in development at this stage, having been tested internally on Twitter data sub-sets at this stage. And the claims it’s making for its prototype model remain to be commercially tested with customers in the wild using the tech across different social platforms.

It’s hoping to get there this year, though, and intends to offer an API for platforms and publishers towards the end of this year. The AI classifier is intended to run in near real-time on a social network or other content platform, identifying BS.

Fabula envisages its own role, as the company behind the tech, as that of an open, decentralised “truth-risk scoring platform” — akin to a credit referencing agency just related to content, not cash.

Scoring comes into it because the AI generates a score for classifying content based on how confident it is it’s looking at a piece of fake vs true news.

A visualisation of a fake vs real news distribution pattern; users who predominantly share fake news are coloured red and users who don’t share fake news at all are coloured blue — which Fabula says shows the clear separation into distinct groups, and “the immediately recognisable difference in spread pattern of dissemination”.

In its own tests Fabula says its algorithms were able to identify 93 percent of “fake news” within hours of dissemination — which Bronstein claims is “significantly higher” than any other published method for detecting ‘fake news’. (Their accuracy figure uses a standard aggregate measurement of machine learning classification model performance, called ROC AUC.)

The dataset the team used to train their model is a subset of Twitter’s network — comprised of around 250,000 users and containing around 2.5 million “edges” (aka social connections).

For their training dataset Fabula relied on true/fake labels attached to news stories by third party fact checking NGOs, including Snopes and PolitiFact. And, overall, pulling together the dataset was a process of “many months”, according to Bronstein, He also says that around a thousand different stories were used to train the model, adding that the team is confident the approach works on small social networks, as well as Facebook-sized mega-nets.

Asked whether he’s sure the model hasn’t been trained to identified patterns caused by bot-based junk news spreaders, he says the training dataset included some registered (and thus verified ‘true’) users.

“There is multiple research that shows that bots didn’t play a significant amount [of a role in spreading fake news] because the amount of it was just a few percent. And bots can be quite easily detected,” he also suggests, adding: “Usually it’s based on some connectivity analysis or content analysis. With our methods we can also detect bots easily.”

To further check the model, the team tested its performance over time by training it on historical data and then using a different split of test data.

“While we see some drop in performance it is not dramatic. So the model ages well, basically. Up to something like a year the model can still be applied without any re-training,” he notes, while also saying that, when applied in practice, the model would be continually updated as it keeps digesting (ingesting?) new stories and social media content.

Somewhat terrifyingly, the model could also be used to predict virality, according to Bronstein — raising the dystopian prospect of the API being used for the opposite purpose to that which it’s intended: i.e. maliciously, by fake news purveyors, to further amp up their (anti)social spread.

“Potentially putting it into evil hands it might do harm,” Bronstein concedes. Though he takes a philosophical view on the hyper-powerful double-edged sword of AI technology, arguing such technologies will create an imperative for a rethinking of the news ecosystem by all stakeholders, as well as encouraging emphasis on user education and teaching critical thinking.

Let’s certainly hope so. And, on the educational front, Fabula is hoping its technology can play an important role — by spotlighting network-based cause and effect.

“People now like or retweet or basically spread information without thinking too much or the potential harm or damage they’re doing to everyone,” says Bronstein, pointing again to the infectious diseases analogy. “It’s like not vaccinating yourself or your children. If you think a little bit about what you’re spreading on a social network you might prevent an epidemic.”

So, tl;dr, think before you RT.

Returning to the accuracy rate of Fabula’s model, while ~93 per cent might sound pretty impressive, if it were applied to content on a massive social network like Facebook — which has some 2.3BN+ users, uploading what could be trillions of pieces of content daily — even a seven percent failure rate would still make for an awful lot of fakes slipping undetected through the AI’s net.

But Bronstein says the technology does not have to be used as a standalone moderation system. Rather he suggests it could be used in conjunction with other approaches such as content analysis, and thus function as another string on a wider ‘BS detector’s bow.

It could also, he suggests, further aid human content reviewers — to point them to potentially problematic content more quickly.

Depending on how the technology gets used he says it could do away with the need for independent third party fact-checking organizations altogether because the deep learning system can be adapted to different use cases.

Example use-cases he mentions include an entirely automated filter (i.e. with no human reviewer in the loop); or to power a content credibility ranking system that can down-weight dubious stories or even block them entirely; or for intermediate content screening to flag potential fake news for human attention.

Each of those scenarios would likely entail a different truth-risk confidence score. Though most — if not all — would still require some human back-up. If only to manage overarching ethical and legal considerations related to largely automated decisions. (Europe’s GDPR framework has some requirements on that front, for example.)

Facebook’s grave failures around moderating hate speech in Myanmar — which led to its own platform becoming a megaphone for terrible ethnical violence — were very clearly exacerbated by the fact it did not have enough reviewers who were able to understand (the many) local languages and dialects spoken in the country.

So if Fabula’s language-agnostic propagation and user focused approach proves to be as culturally universal as its makers hope, it might be able to raise flags faster than human brains which lack the necessary language skills and local knowledge to intelligently parse context.

“Of course we can incorporate content features but we don’t have to — we don’t want to,” says Bronstein. “The method can be made language independent. So it doesn’t matter whether the news are written in French, in English, in Italian. It is based on the way the news propagates on the network.”

Although he also concedes: “We have not done any geographic, localized studies.”

“Most of the news that we take are from PolitiFact so they somehow regard mainly the American political life but the Twitter users are global. So not all of them, for example, tweet in English. So we don’t yet take into account tweet content itself or their comments in the tweet — we are looking at the propagation features and the user features,” he continues.

“These will be obviously next steps but we hypothesis that it’s less language dependent. It might be somehow geographically varied. But these will be already second order details that might make the model more accurate. But, overall, currently we are not using any location-specific or geographic targeting for the model.

“But it will be an interesting thing to explore. So this is one of the things we’ll be looking into in the future.”

Fabula’s approach being tied to the spread (and the spreaders) of fake news certainly means there’s a raft of associated ethical considerations that any platform making use of its technology would need to be hyper sensitive to.

For instance, if platforms could suddenly identify and label a sub-set of users as ‘junk spreaders’ the next obvious question is how will they treat such people?

Would they penalize them with limits — or even a total block — on their power to socially share on the platform? And would that be ethical or fair given that not every sharer of fake news is maliciously intending to spread lies?

What if it turns out there’s a link between — let’s say — a lack of education and propensity to spread disinformation? As there can be a link between poverty and education… What then? Aren’t your savvy algorithmic content downweights risking exacerbating existing unfair societal divisions?

Bronstein agrees there are major ethical questions ahead when it comes to how a ‘fake news’ classifier gets used.

“Imagine that we find a strong correlation between the political affiliation of a user and this ‘credibility’ score. So for example we can tell with hyper-ability that if someone is a Trump supporter then he or she will be mainly spreading fake news. Of course such an algorithm would provide great accuracy but at least ethically it might be wrong,” he says when we ask about ethics.

He confirms Fabula is not using any kind of political affiliation information in its model at this point — but it’s all too easy to imagine this sort of classifier being used to surface (and even exploit) such links.

“What is very important in these problems is not only to be right — so it’s great of course that we’re able to quantify fake news with this accuracy of ~90 percent — but it must also be for the right reasons,” he adds.

The London-based startup was founded in April last year, though the academic research underpinning the algorithms has been in train for the past four years, according to Bronstein.

The patent for their method was filed in early 2016 and granted last July.

They’ve been funded by $500,000 in angel funding and about another $500,000 in total of European Research Council grants plus academic grants from tech giants Amazon, Google and Facebook, awarded via open research competition awards.

(Bronstein confirms the three companies have no active involvement in the business. Though doubtless Fabula is hoping to turn them into customers for its API down the line. But he says he can’t discuss any potential discussions it might be having with the platforms about using its tech.)

Focusing on spotting patterns in how content spreads as a detection mechanism does have one major and obvious drawback — in that it only works after the fact of (some) fake content spread. So this approach could never entirely stop disinformation in its tracks.

Though Fabula claims detection is possible within a relatively short time frame — of between two and 20 hours after content has been seeded onto a network.

“What we show is that this spread can be very short,” he says. “We looked at up to 24 hours and we’ve seen that just in a few hours… we can already make an accurate prediction. Basically it increases and slowly saturates. Let’s say after four or five hours we’re already about 90 per cent.”

“We never worked with anything that was lower than hours but we could look,” he continues. “It really depends on the news. Some news does not spread that fast. Even the most groundbreaking news do not spread extremely fast. If you look at the percentage of the spread of the news in the first hours you get maybe just a small fraction. The spreading is usually triggered by some important nodes in the social network. Users with many followers, tweeting or retweeting. So there are some key bottlenecks in the network that make something viral or not.”

A network-based approach to content moderation could also serve to further enhance the power and dominance of already hugely powerful content platforms — by making the networks themselves core to social media regulation, i.e. if pattern-spotting algorithms rely on key network components (such as graph structure) to function.

So you can certainly see why — even above a pressing business need — tech giants are at least interested in backing the academic research. Especially with politicians increasingly calling for online content platforms to be regulated like publishers.

At the same time, there are — what look like — some big potential positives to analyzing spread, rather than content, for content moderation purposes.

As noted above, the approach doesn’t require training the algorithms on different languages and (seemingly) cultural contexts — setting it apart from content-based disinformation detection systems. So if it proves as robust as claimed it should be more scalable.

Though, as Bronstein notes, the team have mostly used U.S. political news for training their initial classifier. So some cultural variations in how people spread and react to nonsense online at least remains a possibility.

A more certain challenge is “interpretability” — aka explaining what underlies the patterns the deep learning technology has identified via the spread of fake news.

While algorithmic accountability is very often a challenge for AI technologies, Bronstein admits it’s “more complicated” for geometric deep learning.

“We can potentially identify some features that are the most characteristic of fake vs true news,” he suggests when asked whether some sort of ‘formula’ of fake news can be traced via the data, noting that while they haven’t yet tried to do this they did observe “some polarization”.

“There are basically two communities in the social network that communicate mainly within the community and rarely across the communities,” he says. “Basically it is less likely that somebody who tweets a fake story will be retweeted by somebody who mostly tweets real stories. There is a manifestation of this polarization. It might be related to these theories of echo chambers and various biases that exist. Again we didn’t dive into trying to explain it from a sociological point of view — but we observed it.”

So while, in recent years, there have been some academic efforts to debunk the notion that social media users are stuck inside filter bubble bouncing their own opinions back at them, Fabula’s analysis of the landscape of social media opinions suggests they do exist — albeit, just not encasing every Internet user.

Bronstein says the next steps for the startup is to scale its prototype to be able to deal with multiple requests so it can get the API to market in 2019 — and start charging publishers for a truth-risk/reliability score for each piece of content they host.

“We’ll probably be providing some restricted access maybe with some commercial partners to test the API but eventually we would like to make it useable by multiple people from different businesses,” says requests. “Potentially also private users — journalists or social media platforms or advertisers. Basically we want to be… a clearing house for news.”

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The year social networks were no longer social

The term “social network” has become a meaningless association of words. Pair those two words and it becomes a tech category, the equivalent of a single term to define a group of products.

But are social networks even social anymore? If you have a feeling of tech fatigue when you open the Facebook app, you’re not alone. Watching distant cousins fight about politics in a comment thread is no longer fun.

Chances are you have dozens, hundreds or maybe thousands of friends and followers across multiple platforms. But those crowded places have never felt so empty.

It doesn’t mean that you should move to the woods and talk with animals. And Facebook, Twitter or LinkedIn won’t collapse overnight. They have intrinsic value with other features — social graphs, digital CVs, organizing events…

But the concept of wide networks of social ties with an element of broadcasting is dead.

From interest-based communities to your lousy neighbor

If you’ve been active on the web for long enough, you may have fond memories of internet forums. Maybe you were a fan of video games, Harry Potter or painting.

Fragmentation was key. You could be active on multiple forums and you didn’t have to mention your other passions. Over time, you’d see the same names come up again and again on your favorite forum. You’d create your own running jokes, discover things together, laugh, cry and feel something.

When I was a teenager, I was active on multiple forums. I remember posting thousands of messages a year and getting to know new people. It felt like hanging out with a welcoming group of friends because you shared the same passions.

It wasn’t just fake internet relationships. I met “IRL” with fellow internet friends quite a few times. One day, I remember browsing the list of threads and learning about someone’s passing. Their significant other posted a short message because the forum meant a lot to this person.

Most of the time, I didn’t know the identities of the persons talking with me. We were all using nicknames and put tidbits of information in bios — “Stuttgart, Germany” or “train ticket inspector.”

And then, Facebook happened. At first, it was also all about interest-based communities — attending the same college is a shared interest, after all. Then, they opened it up to everyone to scale beyond universities.

When you look at your list of friends, they are your Facebook friends not because you share a hobby, but because you’ve know them for a while.

Facebook constantly pushes you to add more friends with the infamous “People you may know” feature. Knowing someone is one thing, but having things to talk about is another.

So here we are, with your lousy neighbor sharing a sexist joke in your Facebook feed.

As social networks become bigger, content becomes garbage.

Facebook’s social graph is broken by design. Putting names and faces on people made friend requests emotionally charged. You can’t say no to your high school best friend, even if you haven’t seen her in five years.

It used to be okay to leave friends behind. It used to be okay to forget about people. But the fact that it’s possible to stay in touch with social networks have made those things socially unacceptable.

Too big to succeed

One of the key pillars of social networks is the broadcasting feature. You can write a message, share a photo, make a story and broadcast them to your friends and followers.

But broadcasting isn’t scalable.

Most social networks are now publicly traded companies — they’re always chasing growth. Growth means more revenue and revenue means that users need to see more ads.

The best way to shove more ads down your throat is to make you spend more time on a service. If you watch multiple YouTube videos, you’re going to see more pre-roll ads. And there are two ways to make you spend more time on a social network — making you come back more often and making you stay longer each time you visit.

And 2018 has been the year of cheap tricks and dark pattern design. In order to make you come more often, companies now send you FOMO-driven notifications with incomplete, disproportionate information.

I created a new Facebook account just so I could access an Oculus thing. Despite having no friends, apparently I’m really missing out on a whole lot of “fun” activity from all these specifically-named people I don’t know. And I have two notifications already! “Cool.” pic.twitter.com/uBHicji3pj

— Nick Farina (@nfarina) October 1, 2018

This isn’t just about opening an app. Social networks now want to direct you to other parts of the service. Why don’t you click on this bright orange banner to open IGTV? Look at this shiny button! Look! Look!

This navigation bar makes no sense Facebook. Also it’s an insult to trick people’s brains with animated ✨ to foster engagement pic.twitter.com/eMGxbh7r4a

— Romain Dillet 🙃 (@romaindillet) November 27, 2018

And then, there’s all the gamification, algorithm-driven recommendations and other Skinner box mechanisms. That tiny peak of adrenaline you get when you refresh your feed, even if it only happens once per week, is what’s going to make you come back again and again.

Don’t forget that Netflix wanted to give kids digital badges if they completed a season. The company has since realized that it was going too far. Still, U.S. adults now spend nearly six hours per day consuming digital media — and phones represent more than half of that usage.

Given that social networks need to give you something new every time, they want you to follow as many people as possible, subscribe to every YouTube channel you can. This way, every time you come back, there’s something new.

Algorithms recommend some content based on engagement, and guess what? The most outrageous, polarizing content always ends up at the top of the pile.

I’m not going to talk about fake news or the fact that YouTubers now all write titles in ALL CAPS to grab your attention. That’s a topic for another article. But YouTube shouldn’t be surprised that Logan Paul filmed a suicide victim in Japan to drive engagement and trick the algorithm.

In other words, as social networks become bigger, content becomes garbage.

Private communities

Centralization is always followed by decentralization. Now that we’ve reached a social network dead end, it’s time to build our own digital house.

Group messaging has been key when it comes to staying in touch with long-distance family members. But you can create your own interest-based groups and talk about things you’re passionate about with people who care about those things.

Social networks that haven’t become too big still have an opportunity to pivot. It’s time to make them more about close relationships and add useful features to talk with your best friends and close ones.

And if you have interesting things to say, do it on your own terms. Create a blog instead of signing up to Medium. This way, Medium won’t force your readers to sign up when they want to read your words.

If you spend your vacation crafting the perfect Instagram story, you should be more cynical about it. Either you want to make a career out of it and become an Instagram star, or you should consider sending photos and videos to your communities directly. Otherwise, you’re just participating in a rotten system.

If you want to comment on politics and life in general, you should consider talking about those topics with people surrounding you, not your friends on Facebook.

Put your phone back in your pocket and start a conversation. You might end up discussing for hours without even thinking about the red dots on all your app icons.

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Floyd Mayweather and DJ Khaled to pay SEC fines for flogging garbage ICOs

Floyd Mayweather Jr. and DJ Khaled have agreed to “pay disgorgement, penalties and interest” for failing to disclose promotional payments from three ICOs, including Centra Tech. Mayweather received $100,000 from Centra Tech while Khaled got $50,000 from the failed ICO. The SEC cited Khaled and Mayweather’s social media feeds, noting they touted securities for pay without disclosing their affiliation with the companies.

Mayweather, you’ll recall, appeared on Instagram with a whole lot of cash while Khaled called Centra Tech a “Game changer.”

“You can call me Floyd Crypto Mayweather from now on,” wrote Mayweather. Sadly, the SEC ruled he is no longer allowed to use the nom de guerre “Crypto.”

Without admitting or denying the findings, Mayweather and Khaled agreed to pay disgorgement, penalties and interest. Mayweather agreed to pay $300,000 in disgorgement, a $300,000 penalty, and $14,775 in prejudgment interest. Khaled agreed to pay $50,000 in disgorgement, a $100,000 penalty, and $2,725 in prejudgment interest. In addition, Mayweather agreed not to promote any securities, digital or otherwise, for three years, and Khaled agreed to a similar ban for two years. Mayweather also agreed to continue to cooperate with the investigation.

“These cases highlight the importance of full disclosure to investors,” said Stephanie Avakian of the SEC. “With no disclosure about the payments, Mayweather and Khaled’s ICO promotions may have appeared to be unbiased, rather than paid endorsements.”

The SEC indicted Centra Tech’s founders Raymond Trapani, Sohrab Sharma, and Robert Farkas for fraud.

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Limiting social media use reduced loneliness and depression in new experiment

The idea that social media can be harmful to our mental and emotional well-being is not a new one, but little has been done by researchers to directly measure the effect; surveys and correlative studies are at best suggestive. A new experimental study out of Penn State, however, directly links more social media use to worse emotional states, and less use to better.

To be clear on the terminology here, a simple survey might ask people to self-report that using Instagram makes them feel bad. A correlative study would, for example, find that people who report more social media use are more likely to also experience depression. An experimental study compares the results from an experimental group with their behavior systematically modified, and a control group that’s allowed to do whatever they want.

This study, led by Melissa Hunt at Penn State’s psychology department, is the latter — which despite intense interest in this field and phenomenon is quite rare. The researchers only identified two other experimental studies, both of which only addressed Facebook use.

One hundred and forty-three students from the school were monitored for three weeks after being assigned to either limit their social media use to about 10 minutes per app (Facebook, Snapchat and Instagram) per day or continue using it as they normally would. They were monitored for a baseline before the experimental period and assessed weekly on a variety of standard tests for depression, social support and so on. Social media usage was monitored via the iOS battery use screen, which shows app use.

The results are clear. As the paper, published in the latest Journal of Social and Clinical Psychology, puts it:

The limited use group showed significant reductions in loneliness and depression over three weeks compared to the control group. Both groups showed significant decreases in anxiety and fear of missing out over baseline, suggesting a benefit of increased self-monitoring.

Our findings strongly suggest that limiting social media use to approximately 30 minutes per day may lead to significant improvement in well-being.

It’s not the final word in this, however. Some scores did not see improvement, such as self-esteem and social support. And later follow-ups to see if feelings reverted or habit changes were less than temporary were limited because most of the subjects couldn’t be compelled to return. (Psychology, often summarized as “the study of undergraduates,” relies on student volunteers who have no reason to take part except for course credit, and once that’s given, they’re out.)

That said, it’s a straightforward causal link between limiting social media use and improving some aspects of emotional and social health. The exact nature of the link, however, is something at which Hunt could only speculate:

Some of the existing literature on social media suggests there’s an enormous amount of social comparison that happens. When you look at other people’s lives, particularly on Instagram, it’s easy to conclude that everyone else’s life is cooler or better than yours.

When you’re not busy getting sucked into clickbait social media, you’re actually spending more time on things that are more likely to make you feel better about your life.

The researchers acknowledge the limited nature of their study and suggest numerous directions for colleagues in the field to take it from here. A more diverse population, for instance, or including more social media platforms. Longer experimental times and comprehensive follow-ups well after the experiment would help, as well.

The 30-minute limit was chosen as a conveniently measurable one, but the team does not intend to say that it is by any means the “correct” amount. Perhaps half or twice as much time would yield similar or even better results, they suggest: “It may be that there is an optimal level of use (similar to a dose response curve) that could be determined.”

Until then, we can use common sense, Hunt suggested: “In general, I would say, put your phone down and be with the people in your life.”

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Building a great startup requires more than genius and a great invention

Many entrepreneurs assume that an invention carries intrinsic value, but that assumption is a fallacy.

Here, the examples of the 19th and 20th century inventors Thomas Edison and Nikola Tesla are instructive. Even as aspiring entrepreneurs and inventors lionize Edison for his myriad inventions and business acumen, they conveniently fail to recognize Tesla, despite having far greater contributions to how we generate, move and harness power. Edison is the exception, with the legendary penniless Tesla as the norm.

Universities are the epicenter of pure innovation research. But the reality is that academic research is supported by tax dollars. The zero-sum game of attracting government funding is mastered by selling two concepts: Technical merit, and broader impact toward benefiting society as a whole. These concepts are usually at odds with building a company, which succeeds only by generating and maintaining competitive advantage through barriers to entry.

In rare cases, the transition from intellectual merit to barrier to entry is successful. In most cases, the technology, though cool, doesn’t give a fledgling company the competitive advantage it needs to exist among incumbents and inevitable copycats. Academics, having emphasized technical merit and broader impact to attract support for their research, often fail to solve for competitive advantage, thereby creating great technology in search of a business application.

Of course there are exceptions: Time and time again, whether it’s driven by hype or perceived existential threat, big incumbents will be quick to buy companies purely for technology. Cruise/GM (autonomous cars), DeepMind/Google (AI) and Nervana/Intel (AI chips). But as we move from 0-1 to 1-N in a given field, success is determined by winning talent over winning technology. Technology becomes less interesting; the onus is on the startup to build a real business.

If a startup chooses to take venture capital, it not only needs to build a real business, but one that will be valued in the billions. The question becomes how a startup can create a durable, attractive business, with a transient, short-lived technological advantage.

Most investors understand this stark reality. Unfortunately, while dabbling in technologies which appeared like magic to them during the cleantech boom, many investors were lured back into the innovation fallacy, believing that pure technological advancement would equal value creation. Many of them re-learned this lesson the hard way. As frontier technologies are attracting broader attention, I believe many are falling back into the innovation trap.

So what should aspiring frontier inventors solve for as they seek to invest capital to translate pure discovery to building billion-dollar companies? How can the technology be cast into an unfair advantage that will yield big margins and growth that underpin billion-dollar businesses?

Talent productivity: In this age of automation, human talent is scarce, and there is incredible value attributed to retaining and maximizing human creativity. Leading companies seek to gain an advantage by attracting the very best talent. If your technology can help you make more scarce talent more productive, or help your customers become more productive, then you are creating an unfair advantage internally, while establishing yourself as the de facto product for your customers.

Great companies such as Tesla and Google have built tools for their own scarce talent, and build products their customers, in their own ways, can’t do without. Microsoft mastered this with its Office products in the 1990s through innovation and acquisition, Autodesk with its creativity tools, and Amazon with its AWS Suite. Supercharging talent yields one of the most valuable sources of competitive advantage: switchover cost.  When teams are empowered with tools they love, they will loathe the notion of migrating to shiny new objects, and stick to what helps them achieve their maximum potential.

Marketing and distribution efficiency: Companies are worth the markets they serve. They are valued for their audience and reach. Even if their products in of themselves don’t unlock the entire value of the market they serve, they will be valued for their potential to, at some point in the future, be able to sell to the customers that have been tee’d up with their brands. AOL leveraged cheap CD-ROMs and the postal system to get families online, and on email.

Dollar Shave Club leveraged social media and an otherwise abandoned demographic to lock down a sales channel that was ultimately valued at a billion dollars. The inventions in these examples were in how efficiently these companies built and accessed markets, which ultimately made them incredibly valuable.

Network effects: Its power has ultimately led to its abuse in startup fundraising pitches. LinkedIn, Facebook, Twitter and Instagram generate their network effects through internet and Mobile. Most marketplace companies need to undergo the arduous, expensive process of attracting vendors and customers. Uber identified macro trends (e.g. urban living) and leveraged technology (GPS in cheap smartphones) to yield massive growth in building up supply (drivers) and demand (riders).

Our portfolio company Zoox will benefit from every car benefiting from edge cases every vehicle encounters: akin to the driving population immediately learning from special situations any individual driver encounters. Startups should think about how their inventions can enable network effects where none existed, so that they are able to achieve massive scale and barriers by the time competitors inevitably get access to the same technology.

Offering an end-to-end solution: There isn’t intrinsic value in a piece of technology; it’s offering a complete solution that delivers on an unmet need deep-pocketed customers are begging for. Does your invention, when coupled to a few other products, yield a solution that’s worth far more than the sum of its parts? For example, are you selling a chip, along with design environments, sample neural network frameworks and data sets, that will empower your customers to deliver magical products? Or, in contrast, does it make more sense to offer standard chips, licensing software or tag data?

If the answer is to offer components of the solution, then prepare to enter a commodity, margin-eroding, race-to-the-bottom business. The former, “vertical” approach is characteristic of more nascent technologies, such as operating robots-taxis, quantum computing and launching small payloads into space. As the technology matures and becomes more modular, vendors can sell standard components into standard supply chains, but face the pressure of commoditization.

A simple example is personal computers, where Intel and Microsoft attracted outsized margins while other vendors of disk drives, motherboards, printers and memory faced crushing downward pricing pressure. As technology matures, the earlier vertical players must differentiate with their brands, reach to customers and differentiated product, while leveraging what’s likely going to be an endless number of vendors providing technology into their supply chains.

A magical new technology does not go far beyond the resumes of the founding team.

What gets me excited is how the team will leverage the innovation, and attract more amazing people to establish a dominant position in a market that doesn’t yet exist. Is this team and technology the kernel of a virtuous cycle that will punch above its weight to attract more money, more talent and be recognized for more than it’s product?

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YC-grad Papa raises $2.4M for its ‘grandkids-on-demand’ service

One of the latest additions to the on-demand economy is Papa, a mobile app that connects college students with adults over 60 in need of support and companionship.

The recent graduate of Y Combinator’s accelerator program has raised a $2.4 million round of funding to expand its service throughout Florida and to five additional states next year, beginning with Pennsylvania. Initialized Capital led the round, with participation from Sound Ventures.

Headquartered in Miami, the startup was founded last year by chief executive officer Andrew Parker. The idea came to him while he was juggling a full-time job at a startup and caring for his grandfather, who had early onset dementia.

“I’ve always been a connector of humans,” Parker, the former vice president of health systems at telehealth company MDLIVE, told TechCrunch. “I’ve always naturally felt comfortable with all walks of life and all age groups and have just felt human connection is really critical.”

Seniors can request a “Papa Pal” using the company’s mobile app, desktop site or by phone. The pals can pick them up and take them out for an activity or have them over to play a game, complete household chores, teach them how to use social media and other technology or simply to chat. A senior is matched with a student, who must complete a “rigorous” background check, in as little as 30 seconds.

Parker says there are 600 students working with Papa an average of 25 hours per month.

“We’ve been fortunate that this is something the students really want to be part of,” he said. “They aren’t doing this for a couple extra dollars. They are doing this to help the community.”

The service costs seniors $20 per hour, $12 of which is paid to the students and $8 is returned to Papa. It’s not a subscription-based service, but seniors can pay for a premium option that lets them choose between three Papa Pals instead of being randomly paired with one of the several hundred options. The students do not provide any personal care, like bathing or grooming. And they are not a pick-up and drop-off service, like Uber or Lyft.

“We believe the Papa team has found a unique way to combat loneliness and depression in older adults,” said Alexis Ohanian, co-founder and managing partner of Initialized Capital, in a statement. “The experience that Papa Pals bring their members make it seem like they are part of a family.”

In addition to expanding to new markets, Papa is in the process of partnering with insurance companies with a goal of allowing seniors to pay for some of its services through their Medicare plans.

“Loneliness is a crisis. It’s a disease. It’s killing people prematurely,” Parker said. “We are providing a really massive impact to these people’s lives.”

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Workplace by Facebook launches Safety Check for business users

Workplace, Facebook’s communications platform for enterprises, is launching its own version of Safety Check today. Safety Check itself is obviously not a new feature. Indeed, Facebook has now activated this tool, which lets you report your status during a crisis, thousands of times. For business users, though, Facebook is now offering a number of new tools that allow them to activate this feature at will, run drills with their workforce and get an accurate headcount of their employees’ status.

“Safety Check for Workplace is essentially the enterprise version of the Safety Check that we have in the big blue app [Facebook’s name for its flagship mobile app],” Facebook CIO Atish Banerjea told me. He noted that a few years ago, Facebook first built a version of this for its own employees. “Then the idea came of extending this to the customers of Workplace, primarily because given the global expansion of companies, with people traveling all over the world, keeping track of employees during times of crisis and during a natural disaster has become a very difficult challenge,” he explained.

Safety Check lets businesses locate their employees and notify them through Workplace Chat and other avenues when they are in harm’s way. The tool also allows these companies to regularly ping those who haven’t confirmed themselves as safe yet.

Facebook notes that Workplace doesn’t use any mobile geolocation technologies here to identify where employees are. That data has to come from the companies that use the tool and the travel services they use to know when they are on the road and the employee data they have to know who works in which location. Banerjea noted that this is very much on purpose and in line with the way Workplace handles data. This is not the Facebook app, after all, so none of the employee data is ever shared with Facebook.

What’s interesting here is that this is the first time Facebook has taken a tool that its own internal Enterprise Engineering group built for its employees and brought it to a wider audience. Typically, this group only builds tools for Facebook’s own growing employee base, but the team decided to take this one public. The challenge was then to ensure that this tool, which was meant to handle the demands of Facebook’s more than 30,000 employees and run on its own proprietary stack, could scale up to work for companies that are far larger. “As you can imagine, the scaling challenges are significantly different,” Facebook’s VP of Enterprise Engineering Anil Wilson told me. “Where we are talking about going from tens of thousands of employees at Facebook and going to supporting hundreds of thousands of employees in many companies.”

To get Safety Check for Workplace up and running, the company organized an internal hackathon in February of this year. “We had to completely rebuild the product,” Wilson said. “We had to switch out the backend technology to help with scale.” The team also redid its data models to accommodate new features and redesigned the user experience to be more in line with the rest of the Workplace experience. In the process, the team also added support for new features, including multi-language support.

Unsurprisingly, the Enterprise Engineering group is now also looking at bringing to a wider audience other tools that Facebook first developed for its internal usage. “There’s tons of opportunity,” Wilson said. “We don’t have the specific products mapped out yet.” Most of the tools that his team builds are very much meant for Facebook’s own specific use cases, no matter whether those are HR applications, or tools for the finance group or the marketing and sales teams. But he believes there is plenty of room for taking some of those and making them available to Workplace customers as premium offerings.

Wilson also noted that this move to bringing more of these internally developed tools to the public is going to help his group with hiring. “We’re already a pretty interesting organization to come and work for,” he said. “But the fact that some of our products are now potentially going to be launched externally adds an additional dimension of interest for engineers who are coming to work on our team.”

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