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Base Operations raises $2.2 million to modernize physical enterprise security

Typically when we talk about tech and security, the mind naturally jumps to cybersecurity. But equally important, especially for global companies with large, multinational organizations, is physical security — a key function at most medium-to-large enterprises, and yet one that to date, hasn’t really done much to take advantage of recent advances in technology. Enter Base Operations, a startup founded by risk management professional Cory Siskind in 2018. Base Operations just closed their $2.2 million seed funding round and will use the money to capitalize on its recent launch of a street-level threat mapping platform for use in supporting enterprise security operations.

The funding, led by Good Growth Capital and including investors like Magma Partners, First In Capital, Gaingels and First Round Capital founder Howard Morgan, will be used primarily for hiring, as Base Operations looks to continue its team growth after doubling its employe base this past month. It’ll also be put to use extending and improving the company’s product and growing the startup’s global footprint. I talked to Siskind about her company’s plans on the heels of this round, as well as the wider opportunity and how her company is serving the market in a novel way.

“What we do at Base Operations is help companies keep their people in operation secure with ‘Micro Intelligence,’ which is street-level threat assessments that facilitate a variety of routine security tasks in the travel security, real estate and supply chain security buckets,” Siskind explained. “Anything that the chief security officer would be in charge of, but not cyber — so anything that intersects with the physical world.”

Siskind has firsthand experience about the complexity and challenges that enter into enterprise security since she began her career working for global strategic risk consultancy firm Control Risks in Mexico City. Because of her time in the industry, she’s keenly aware of just how far physical and political security operations lag behind their cybersecurity counterparts. It’s an often overlooked aspect of corporate risk management, particularly since in the past it’s been something that most employees at North American companies only ever encounter periodically when their roles involve frequent travel. The events of the past couple of years have changed that, however.

“This was the last bastion of a company that hadn’t been optimized by a SaaS platform, basically, so there was some resistance and some allegiance to legacy players,” Siskind told me. “However, the events of 2020 sort of turned everything on its head, and companies realized that the security department, and what happens in the physical world, is not just about compliance — it’s actually a strategic advantage to invest in those sort of services, because it helps you maintain business continuity.”

The COVID-19 pandemic, increased frequency and severity of natural disasters, and global political unrest all had significant impact on businesses worldwide in 2020, and Siskind says that this has proven a watershed moment in how enterprises consider physical security in their overall risk profile and strategic planning cycles.

“[Companies] have just realized that if you don’t invest [in] how to keep your operations running smoothly in the face of rising catastrophic events, you’re never going to achieve the profits that you need, because it’s too choppy, and you have all sorts of problems,” she said.

Base Operations addresses this problem by taking available data from a range of sources and pulling it together to inform threat profiles. Their technology is all about making sense of the myriad stream of information we encounter daily — taking the wash of news that we sometimes associate with “doom-scrolling” on social media, for instance, and combining it with other sources using machine learning to extrapolate actionable insights.

Those sources of information include “government statistics, social media, local news, data from partnerships, like NGOs and universities,” Siskind said. That data set powers their Micro Intelligence platform, and while the startup’s focus today is on helping enterprises keep people safe, while maintaining their operations, you can easily see how the same information could power everything from planning future geographical expansion, to tailoring product development to address specific markets.

Siskind saw there was a need for this kind of approach to an aspect of business that’s essential, but that has been relatively slow to adopt new technologies. From her vantage point two years ago, however, she couldn’t have anticipated just how urgent the need for better, more scalable enterprise security solutions would arise, and Base Operations now seems perfectly positioned to help with that need.

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Providing emergency and security services to employees, Base Operations raises $1M

In 2017, when a destructive earthquake struck Puebla, Mexico, sending shock waves to Mexico City and destroying buildings in the nation’s megalopolis and its surrounding suburbs, both public and private emergency services sprung into action.

For multinational corporations operating in the city it was a test of their internal support services, which were established to meet the “duty of care” requirements that multinationals have to their foreign employees. That’s a minimum threshold which companies must meet to ensure the safety of their employees.

After the Mexico City earthquake, at least one Fortune 500 insurance company found its services lacking. It took two weeks for the company to contact all of its employees and account for everyone.

So the company turned to a new Washington-based startup called Base Operations to see if they could do a better job.

Founded by a former security and risk management consultant, Cory Siskind, Base Operations uses a suite of hosted software services and mobile applications to provide security updates to corporate customers and their employees.

The insurance company tested Base Operations’ check-in feature to see how it would perform in a simulated natural disaster and Siskind said that Base Operations had identified the location of 80% of the company’s workforce in less than two days. More than half of the company’s employees checked in within the first 24 hours.

Base Operations offers a dashboard for corporate customers to monitor their employees’ locations and for staff traveling abroad, the company has an app that provides geo-tagged alerts on potential risks based on an individual’s location.

“This is a compliance situation for companies… They have to do it,” says Siskind. “We work with a company’s chief security officers and travel security. If you send people off into an emerging market with a risk PDF… It’s not dynamic information and it just sits in a report and nobody reads it.”

Companies with a sales or marketing team traveling around need to have some sort of tool to meet their compliance regulations and duty of care standards, says Siskind.

“We have a whole set of features that nudge towards safer behaviors so that you don’t end up getting mugged and so that you don’t end up in a situation that would be damaging to you,” she says. 

Siskind recently raised $1 million for Base Operations from investors including Glasswing Ventures, Spiro Ventures, the Latin American early-stage investment firm Magma Partners and Good Growth Capital. Base Operations graduated from Techstars Impact Accelerator in 2018.

The money from the company’s most recent round will be used to expand the company’s sales and marketing efforts and continue its research and development.

So far, the company has three customers, including the undisclosed insurance provider, the energy company Enel and another, yet unnamed, corporation.

Base Operations provides its services in 15 cities, including: Mexico City, São Paulo, Rio de Janeiro, Buenos Aires, Santiago, San Juan (Puerto Rico) and San Jose (Costa Rica).

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