remote work
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Amid pandemic, returning to offices remains an open question for tech leaders
As COVID-19 infections surge in parts of the U.S., many workplaces remain empty or are operating with skeleton crews.
Most agree that the decision to return to the office should involve a combination of business, government and medical officials and scientists who have a deep understanding of COVID-19 and infectious disease in general. The exact timing will depend on many factors, including the government’s willingness to open up, the experts’ view of current conditions, business leadership’s tolerance for risk (or how reasonable it is to run the business remotely), where your business happens to be and the current conditions there.
That doesn’t mean every business that can open will, but if and when they get a green light, they can at least begin bringing some percentage of employees back. But what that could look like is clouded in great uncertainty around commutes, office population density and distancing, the use of elevators, how much you can reasonably deep clean, what it could mean to have a mask on for eight hours a day, and many other factors.
To get a sense of how tech companies are looking at this, we spoke to a number of executives to get their perspective. Most couldn’t see returning to the office beyond a small percentage of employees this year. But to get a more complete picture, we also spoke to a physician specializing in infectious diseases and a government official to get their perspectives on the matter.
Taking it slowly
While there are some guidelines out there to help companies, most of the executives we spoke to found that while they missed in-person interactions, they were happy to take things slow and were more worried about putting staff at risk than being in a hurry to return to normal operations.
Iman Abuzeid, CEO and co-founder at Incredible Health, a startup that helps hospitals find and hire nurses, said her company was half-remote even before COVID-19 hit, but since then, the team is now completely remote. Whenever San Francisco’s mayor gives the go-ahead, she says she will reopen the office, but the company’s 30 employees will have the option to keep working remotely.
She points out that for some employees, working at home has proven very challenging. “I do want to highlight two groups that are pretty important that need to be highlighted in this narrative. First, we have employees with very young kids, and the schools are closed so working at home forever or even for the rest of this year is not really an option, and then the second group is employees who are in smaller apartments, and they’ve got roommates and it’s not comfortable to work at home,” Abuzeid explained.
Those folks will need to go to the office whenever that’s allowed, she said. For Lindsay Grenawalt, chief people officer at Cockroach Labs, an 80-person database startup in NYC, said there has to be a highly compelling reason to bring people back to the office at this point.
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As remote work booms, Everphone grabs ~$40M for its ‘device as a service’ offer
The latest startup to see an uplift in inbound interest flowing from the remote work boom triggered by the coronavirus pandemic is Berlin-based Everphone, which sells a “mobile as a service” device rental package that caters to businesses needing to kit staff out with mobile hardware plus associated support.
Everphone is announcing a €34 million Series B funding round today, led by new investor signals Venture Capital. Other new investors joining the round include German carrier Deutsche Telekom — investing via its strategic investment fund, Telekom Innovation Pool — U.S.-based early-stage VC AlleyCorp and Dutch bank NIBC.
The Series B financing will go on expanding to meet rising demand, with the startup telling TechCrunch it’s expecting to see a 70-100% increase in sales volume versus the pre-crisis period, thanks to a doubling of inbound leads during the pandemic.
“The global pandemic has been a catalyst for growth in the field of digitization,” said CEO and co-founder, Jan Dzulko, in a statement. “We are currently experiencing a significant increase in demand at home and abroad, which is why we are aiming for European expansion with the funding.”
Everphone describes its offer as a one-stop shop, with the service covering not just the rental of (new or refurbished) smartphones and tablets but an administration and management wrapper that covers support needs, including handling repairs/replacements — with the promise of replacements within 24 hours if needed and less client risk from not having to wrangle traditional rental insurance fine print.
Other touted pluses of its “device as a service” approach include flexibility (users get to choose from a range of iOS and Android devices); lower cost (pricing depends on customer size, device choice and rental term but starts at €7,99 a month for a refurbished budget device, rising up to €49,99 a month for high-end kit with a 12-month upgrade); and rental bundles, which can include standard mobile device management software (such as Cortado and AirWatch) so customers can plug the rental hardware into their existing IT policies and processes.
Everphone reckons this service wrapper — which can also extend to include paid apps (such as Babbel for language learning) as an employee on-device perk/benefit in the bundle — differentiates its offer versus incumbent leasing providers, such as CHG-Meridian or De Lage Landen, and from wholesale distributors.
It also touts its global rollout capability as a customer draw, checking the scalability box.
Its investors (including German carrier, DT) are being fired up by the conviction that the COVID-19-induced shift away from the office to home working will create a boom in demand for well-managed and secured work phones to mitigate the risk of personal devices and personal data mingling improperly with work stuff. (On that front, Everphone’s website is replete with references to Europe’s data protection framework, GDPR, repurposed as scare marketing.)
“Everphone envisions that every employee will one day work via their smartphone,” added Marcus Polke, partner at signals Venture Capital, in a supporting statement. “With this employee-centric approach and integrated platform, everphone goes far beyond the mere outsourcing of a smartphone IT infrastructure.”
The 2016-founded startup has more than 400 customers signed up at this point, both SMEs and multinationals such as Ernst & Young. It caters to both ends of the market with an off-the-shelf package and self-service device management portal that’s intended for SMEs of between 100 and 1,500 employees — plus custom integrations for larger entities of up to 30,000 employees.
It says it’s able to offer “highly competitive” prices for renting new devices because it gives returned kit a second life, refurbishing and reselling devices on the consumer market. “Thanks to this profitable secondary lifespan, we are able to offer highly competitive prices and extensive service levels on our rental devices,” Everphone writes on its website.
The second-hand smartphone market has also been seeing regional growth. Swappie, a European e-commerce startup that sells refurbished iPhones, aligning with EU lawmakers’ push for a “‘right to repair” for electronics, raised its own ~$40 million Series B only last month, for example. Its second-hand marketplace is one potential outlet for Everphone’s rented and returned iPhones.
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The future of work is human
Heather Hartnett is general partner and CEO of Human Ventures, an early-stage venture fund and startup studio in New York City.
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Human Ventures builds and invests in what we call the “human needs economy,” which encompasses products and services that address material human problems — specifically those in the areas of health and wellness, the future of work and community. This spring, our Humans in the Wild cohort program brought together a group of exceptional entrepreneurs, building companies within health and wellness. This fall, we are excited to call upon entrepreneurs who are building companies reimagining the way in which we, as humans, work. Applications are open here.
The human needs economy is the future. Throughout the last few decades, fundamental shifts in technology and human behavior have impacted the nature and life cycle of the “traditional” professional journey — and that disruption has started to shape a new labor economy. The past decade specifically has brought significant technological advancements that help humans work more efficiently, and share and organize information at scale. However, those technological advances are now starting to outpace the human condition, creating a society weary of automation, one that finds individuals searching for their place and purpose in an increasingly competitive and fast-paced labor market.
As COVID-19 saw boardrooms go dark, turning homes into makeshift offices, nascent trends were forced into prominence. Abruptly, the labor force was newly eager for innovative solutions to help them thrive in the new normal. But there is a long way to go before this new normal feels normal. There’s much work to be done to help the human needs economy not just survive this seismic shift, but to use it as an advantage.
Human Ventures has identified four areas of opportunity best positioned to serve the human side of work over the next decade:
Image Credits: Human Ventures (opens in a new window)
If you are building in these areas, we would love to connect with you.
1. New work environments
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Sidekick embraces remote working with always-on teleconferencing hardware
Those forced to acclimate to remote work understand what a pain it can be. Sure, there are certainly benefits to not having to commute into work each day, but among other things, you lose a lot when you eliminate human interaction. Apps like Zoom and Slack have their place, certainly, but none does a particularly good job replicating the in-person work environment.
Formed by three ex-Palantir employees and a former Googler, Y Combinator-backed Sidekick has impeccable timing. The startup (which is fittingly remotely split between the Bay Area and New York), has built a hardware solution designed to bring an always-on video connection to the desk of remote workers (which, as it so happens, is most of us non-essentials, these days).
Development of the project began in earnest when the startup set out interviewing 100+ teams to discuss the challenges of remote work.
“We reflected deeply on what’s needed to enable these organic conversations. We came from a background as ICs and managers working on distributed teams at Palantir and Google, where we had all the shiniest collaboration tools at our disposal — Slack, Zoom, Notion, Tandem,” Sidekick writes in a recent blog post. “Despite this entire suite of shiny tools, we would still fly out for a week every month from our home office in NYC to join our remote halves in London — over 20 hours in travel and thousands of dollars in expenses every month.”
Image Credits: Sidekick
Sidekick contends that teleconferencing apps like Zoom create too much friction between the user and creating a kind of virtual open office. The teams the company spoke with suggested that a dedicated hardware device was the way to go here, so Sidekick repurposed an OEMed tablet, forking Android to their purpose. The company’s roadmap involves a proprietary hardware device sporting key aspects like a depth sensor.
For now, however, it’s selling its version of the existing consumer tablet through a hardware-as-a-service plan. Customers will be charged $50 per month, per device.
“They should only pay us as long as we’re delivering that value, and stop paying us if we’re not,” Sidekick told TechCrunch when asked about the subscription method. “We see the hardware as the best way of delivering that, but we believe that what’s most fair is for our users to pay for exactly the continued value we provide — not the hardware itself.”
There’s a physical button that puts the system to sleep, but when it’s on, it’s on. Users can’t turn the camera off and remain in stealth, either. Personally, I’d be hesitant to have an always-on camera sitting in my living room (small, one bedroom New York apartment) with a direct line to my co-workers. One of the things you risk working from home is getting a little too…comfortable, if you will. After a few hours of not interacting, it’s easy to forget that there’s a camera trained on you.
The startup tells TechCrunch that the system isn’t for everyone. “Sidekick is meant for fast-moving teams, often forced into remote work, that truly need to be in the same room to make progress,” the company explains. “Teams like startup founding teams, product leadership, executives/chief-of-staffs and sales.”
There’s probably something to be said for the executives themselves who are looking for an easier way to keep tabs on employees now that they can’t just swing by their cubicle. Sidekick has a purchasing option “for teams of all sizes and setups,” though hopefully the product remains more about collaboration and less about monitoring for most teams.
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FlexJobs CEO Sara Sutton on what newly remote companies tend to get right and wrong
Over the last few months, just about any tech company that can go remote has gone remote.
Are companies adopting remote for the long haul, or is it just a holdover until they can get people back in the office? What are newly remote companies getting wrong or right in the transition? If a company is going to be sticking with a remote workforce, what can they do to make their roles more enticing and to build a better culture?
FlexJobs CEO Sara Sutton has been thinking about remote work for longer than most. She founded FlexJobs in 2007 — at a time when she herself was looking for a more flexible job — as a platform tailored specifically for jobs that didn’t keep you in an office all day. In 2015 she also founded Remote.co, a knowledge base for remote companies and employees to share the lessons they’ve learned along the way.
I recently got a chance to chat with Sara about her views and insights on remote work. Here’s the transcript of our chat, lightly edited for brevity and clarity.
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Why I flip-flopped on opposing remote work
David Cancel, a five-time entrepreneur and author of the book “Conversational Marketing,” is CEO and founder of Drift.
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Most people would agree that a chief revenue officer is a pretty significant hire, but I have yet to meet mine in person. Right now, our only face-to-face interaction is over video. In fact, that’s how our relationship began — like many business leaders during this pandemic, I had to hire Todd through a series of video calls.
The pandemic has caused me to question and reevaluate many of my own assumptions. This not only led me to hire our CRO remotely, but it is ultimately why I also decided to allow employees to work from home until 2021.
While it’s tempting to call this a pivot, those who have worked with me would probably describe it more accurately as a flip-flop. I used to believe that you could build an in-person culture or a remote work culture, but that a hybrid of the two was destined to fail.
The realities of COVID-19 have not just changed my outlook, but transformed the way I think about how work should get done —and how leaders need to show up for their team, even if they can’t “show up” in any physical sense.
The remote work debate changed in an instant
Before the pandemic, the debate over remote work revolved around its perceived impact on productivity, collaboration, employee engagement and culture.
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The virtual state of corporate venture capital today
BIll Taranto
Contributor
Contributor
GHI Fund President Bill Taranto has spent more than two decades in the healthcare industry and has 15 years of experience in healthcare investing. In addition to his venture investing knowledge, Bill has decades of management operations experience.
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When the going gets tough, it’s common for some corporate VCs to head for the hills.
Today, it’s a narrative that’s emerging again amid the COVID-19 crisis. Global corporate venture deals fell from a total of 580 in April/May of 2019 to 486 in the same period this year, according to Global Corporate Venturing.
However, institutional VC deals are also headed for a decline, with PitchBook anticipating a drop in transaction volume over the next several quarters, as well as a downturn in valuations.
Image Credits: Global Corporate Venturing
It remains to be seen how it will play out this time, but I believe corporate venture capital (CVC) will not only stick around, but also be a vital part of the innovation ecosystem going forward.
I know that Merck Global Health Innovation Fund (MGHIF) remains fully committed to “doing” venture. Now, more than ever, health innovation is vital. Second, we understand that many of today’s most successful companies were funded in times of uncertainty. In fact, to put our money where our mouth is, we’ve recently completed two spinouts, three follow-on investments, and two new deals in 2020 — all since COVID hit. We intend to increase that pace going forward in 2020 and beyond.
It hasn’t been easy. It’s hard to do venture when you can’t venture out into the world, meet founders and do diligence the way we did in the past. But it is possible, if you do some innovating of your own and set up a smoothly functioning system to do CVC virtually.
Here’s how we’ve done it.
Finding real benefits in virtual CVC
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How Liberty Mutual shifted 44,000 workers from office to home
In a typical month, an IT department might deal with a small percentage of employees working remotely, but tracking a few thousand employees is one thing — moving an entire company offsite requires next-level planning.
To learn more about how large organizations are adapting to the rapid shift to working from home, we spoke to Liberty Mutual CIO James McGlennon, who helped orchestrate his company’s move about the challenges he faced as he shifted more than 44,000 employees in a variety of jobs, locations, cultures and living situations from office to home in short order.
Laying the groundwork
Insurance company Liberty Mutual is headquartered in the heart of Boston, but the company has offices in 29 countries. While some staffers in parts of Asia and Europe were sent home earlier in the year, by mid-March the company had closed all of its offices in the U.S. and Canada, eventually sending every employee home.
McGlennon said he never imagined such a situation, but the company saw certain networking issues in recent years that gave them an inkling of what it might look like. That included an unexpected incident in which two points on a network ring around one of its main data centers went down in quick succession, first because a backhoe hit a line, and then at another point because someone stole the fiber-optic cable.
That got the CIO and his team thinking about how to respond to worst cases. “We certainly hadn’t contemplated needing to get 44,000 people working from home or working remotely so quickly, but there have been a few things that have happened over the last few years that made me think,” he said.
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Remote work helps Zoom grow 169% in one year, posting $328.2M in Q1 revenue
Today after the bell, video-chat service Zoom reported its Q1 earnings. The company disclosed that it generated $328.2 million in revenue, up 169% compared to the year-ago period. The company also reported $0.20 per-share in adjusted profit during the three-month period.
Analysts, as averaged by Yahoo Finance, expected Zoom to report $202.48 million in revenue, and a per-share profit of $0.09. After its earnings smash, shares of Zoom were up slightly Update: Zoom shares are now up 2.3% ahead of its earnings call; investors had priced in this outsized-performance, it seems.
Zoom grew 78% in its preceding quarter on an annualized basis. The company’s growth acceleration is notable.
Investors were expecting big gains. Before its earnings, shares in the popular business-to-business service were up by more than 3x during the year; Zoom has found itself in an updraft due in part to COVID-19 driving workers and others to stay home and work remotely. Zoom’s software has also seen large purchase amongst consumers hungry for a video chatting solution that was simple and that works.
If the company could sustain its valuation gains going into this earnings report was an open question that has now been answered.
Gains
Zoom’s growth in its Q1 fiscal 2021 generated some notable profit results for the firm. The firm’s net income, an unadjusted profit metric, rose from $0.2 million in the year-ago quarter to $27.0 million in its most recent three months.
And Zoom’s cash generation was astounding. Here’s how the company described its results:
Net cash provided by operating activities was $259.0 million for the quarter, compared to $22.2 million in the first quarter of fiscal year 2020. Free cash flow was $251.7 million, compared to $15.3 million in the first quarter of fiscal year 2020.
It’s difficult to recall another company that has managed such growth in cash generation in such a short period of time, driven mostly by operations and not other financial acts. Zoom’s customer numbers were similarly sharp, with the firm reporting that it had 265,400 customers with more than 10 seats (employees) at the end of the quarter, which was up 354% from the year-ago period.
Though not all news for Zoom was good. Indeed, the company’s gross margin fell sharply in the quarter, compared to its year-ago result. In is Q1 fiscal 2020, Zoom reported a gross margin of around 80%. In its most recent quarter that number slipped to around 68%. In short, the company managed to convert many free users to paying customers, but still had to carry the costs of free usage of its product, something that has exploded in recent months.
Looking ahead, Zoom expects the current quarter to be another blockbuster period. The company noted in its release that it expects “between $495.0 million and $500.0 million” in revenue for Q2 of its fiscal 2021 (the current period). Looking ahead for the full fiscal year, Zoom anticipates revenues “between $1.775 billion and $1.800 billion,” numbers that take into account “the demand for remote work solutions for businesses” and “increased churn in the second half of the fiscal year” when some customers might no longer need Zoom if they can return to their offices.
Its shares might have priced in these results, but the numbers themselves are simply massive. Just three months ago Zoom turned in revenues of just $188.3 million. That’s less than it generated in free cash flow during its next three months.
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6 VCs share their bets on the future of work
As tech companies like Twitter and Facebook gear up for longer-term remote work solutions, the future of work is becoming one of the more exciting opportunities in venture capital, Charles River Ventures general partner Saar Gur told TechCrunch.
And as loneliness mounts with shelter-in-place orders implemented in various forms across the world, investors are looking for products and services that foster true connection among a distributed workforce, as well as a distributed society.
But the future of work doesn’t just entail spinning up home offices. It also involves gig workers, freelancers, hiring tools, tools for workplace organizing and automation. The last couple of years have particularly brought tech organizing to the forefront. Whether it was the Google walkout in 2018 or gig workers’ ongoing actions against companies like Uber, Lyft and Instacart for better pay and protections, there are many opportunities to help workers better organize and achieve their goals.
Below, we’ve gathered insights from:
- Saar Gur, general partner at Charles River Ventures
- Roy Bahat, head of Bloomberg Beta
- James Cham, partner at Bloomberg Beta
- Karin Klein, partner at Bloomberg Beta
- Ann Miura-Ko, co-founding partner at Floodgate
- Quentin Clark, managing director at General Catalyst
Saar Gur, Charles River Ventures
What are you most excited about in the future of work?
Future of work is one of the most exciting opportunities in venture.
Pre-COVID, few tech companies were fully remote. While it seems obvious in retrospect, the building blocks for fully remote technology companies now exist (e.g. high-speed internet, SaaS and the cloud, reliable video streaming, real-time documents, etc.). And while SIP may be temporary, we feel the TAM of fully remote companies will grow significantly and produce a number of exciting investment opportunities.
I don’t think we have fully grokked what it means to run a company digitally. Today, most processes like interviewing, meetings and performance/activity tracking still live in the world of atoms versus bits. As an example, imagine every meeting is recorded, transcribed and searchable — how would that transform how we work?
There is an opportunity to re-imagine how we work. And we are excited about products that solve meaningful problems in the areas of productivity, brainstorming, communication tools, workflows and more. We also see a lot of potential in infrastructure required to facilitate remote and global teams.
We are also excited by companies that are enabling new types of work. Companies like Etsy (founded 2005), Shopify (2004), TaskTabbit (2008), Uber (2009), DoorDash (2013) and Patreon (2013) have helped create a new workforce of entrepreneurs. But many of these companies are over a decade old and we fully expect a new wave of companies that give more power to the individual.
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