rakuten
Auto Added by WPeMatico
Auto Added by WPeMatico
Spanish on-demand delivery startup Glovo is facing angry protests from couriers on its platform following the death of a 22-year-old rider on Saturday in Barcelona where the business is headquartered.
Local press reports that the man, a Nepalese national called Pujan Koirala, had been substituting for a registered Glovo courier at the time he was struck and killed by a garbage truck. It does not appear that Koirala had a visa to work legally in Spain.
After Koirala’s death, a number of Glovo couriers held protests in front of the company’s office, burning the signature yellow delivery backpacks and criticising it for ignoring long-standing safety concerns — using hashtags #glovonosmata #glovomata on social media — aka, “Glovo kills us,” “Glovo kills.”
In Barcelona, Glovo couriers are a more common sight than on-demand rivals such as Uber Eats and Deliveroo — typically to be found thronging eateries waiting to collect take-away orders and/or biking at speed to a drop-off. The city is one of Glovo’s best markets, though it also operates in other countries in Europe, as well as in LatAm and Africa.
“Trabajar dentro de la legalidad en estas plataformas es complicado. Eres falso autónomo” o “para llegar a los objetivos tienes que hacer malabares, trabajar muchas horas e ir rápido”; los ‘riders’ de Glovo denuncian la precariedad laboral que sufren https://t.co/Vwg9dmAkcf
— EL PAÍS (@el_pais) May 27, 2019
Esta noche en Barcelona un compañero de @Glovo_ES ha muerto mientras trabajaba. Llevamos avisando mucho tiempo de que esto acabaria pasando. La precariedad nos mata, @Glovo_ES nos mata. No vamos a permitir ni una muerte más. BASTA YA. Nuestras condolencias a la familia.
— #GlovoMata (@ridersxderechos) May 25, 2019
Avui els carrers de Gràcia s’han llevat amb un missatge clar#GLOVOMATA!
![]()
![]()
![]()
![]()
![]()
Contra la precarietat laboral
Organitza’t i Lluita!![]()
![]()
![]()
![]()
pic.twitter.com/IB69sH9bDJ
— CSOA Ka la Kastanya (@kalakastanya) May 28, 2019
The tragedy highlights persistent safety concerns attached to conditions for service providers on so-called gig economy platforms that rely on scores of individuals to deliver the core platform proposition who are classified as “self-employed,” rather than employed as workers with all the rights and protections that would entail — while also often having their work rate tightly controlled and managed remotely via location-tracking algorithms.
In the case of Glovo, the platform appears to weight delivery speed and availability between specific hours as key factors in distributing jobs. So, in other words, if a rider doesn’t make themselves available when the app demands, and get each delivery done quickly enough, they risk future work on the platform drying up.
A critical report last year by a U.K. politician, which examined conditions for couriers using the rival Deliveroo on-demand delivery platform, found a dual market in operation that encourages a surplus of labour that results in a winner takes all outcome where the best riders get rewarded with more stable work, while another group is left at a disadvantage to compete for whatever is left. (Deliveroo disputed the report’s findings.)
Hence, both the safety concerns attached to gig economy platforms’ algorithmic management, and the practice of registered riders substituting themselves — i.e. in order to try to keep up with the work rate being demanded by sharing their account with a non-registered rider, as appears to be the case in Koirala’s case.
In a statement yesterday, Glovo confirmed that Koirala had not been officially registered, writing that “the fact that he carried a Glovo backpack suggests that he could be using a third party’s account.”
It does not officially authorize this type of unregistered account sharing. But whether the pressures of working on its platform encourage unofficial substituting is quite another matter. (In its statement, Glovo also writes that it tries to prevent unregistered substituting by offering riders and users mechanisms where they can report suspected cases, after which it says it may immediately and permanently cancel the account in question.)
Undocumented, unregistered platform service providers plying a black economy, cash-in-hand trade entirely off the platform’s books, are clearly another, even more precarious tier of “gig” workers — given they are working illegally, meaning they risk exploitation by those they are substituting for, as well as falling entirely outside any insurance benefits that a platform may offer to officially registered workers. (Glovo does offer riders a level of insurance.)
El Espanol reports that on the fateful day, Koirala had agreed to do a delivery for his roommate. In such cases, the paper suggests, a substitute rider expects to be paid as little as €5 (~$5.60) for fulfilling the job on the registered user’s behalf.
Glovo, meanwhile, has raised more than $346 million in VC funding since being founded just over four years ago, per Crunchbase — including a $169 million Series D just last month. Investors include Seaya Ventures, Rakuten, Lakestar, Cathay Innovation, Antai Venture Builder and others.
We reached out to Glovo with questions about the safety and legal risks of using algorithms to manage a distributed “self-employed” workforce at scale. At the time of writing, we’re waiting for a response and will update this report when we have it.
Glovo investor Seaya Ventures did not respond to a request for comment about how it priced such a level of risk into its valuation of the startup.
In its statement yesterday, Glovo said it would pay to cover the expenses of the private insurance that Koirala would have been entitled to had he been working legally and able to officially register on the platform.
It’s not clear how many similarly undocumented workers are gigging on Glovo’s platform.
Update: Glovo has now responded to our questions. Here are the responses in Q&A form:
TC: I understand this person was not registered on the Glovo platform but was substituting for someone who was registered and apparently killed while making deliveries. Can you clarify how your substitution policy works?
Glovo: “Glovers passing on requests to people who aren’t registered on the platform is illegal and this is communicated to our couriers. The safety of our couriers is of paramount importance to us and it’s vital that they go through road safety practices we provide during the informative sessions before they sign-up. We have solutions in place for partners and users to report cases such as this, where people are not officially registered on the platform, to prevent potential harm. We’ll continue to look at alternative ways of how we better vet this to prevent these sad incidents occurring in the future.”
TC: What checks (if any) do you require on the individuals who riders substitute to make deliveries on their behalf?
Glovo: “Glovo requires couriers’ compliance when they activate their account. For example, couriers should upload a picture of themselves so that partners and users can verify they are the Glover they were assigned by the platform. It is illegal for couriers to pass on work to people who are not registered on the platform and while we audit this, we’re always reviewing ways to better guarantee this and educate Glovers on the correct and safe ways to use the platform.”
TC: Protesting Glovo riders have said they warned your company for months about safety risks for couriers. What is Glovo doing to address these safety concerns?
Glovo: “We take all recommendations regarding courier and user safety extremely seriously. It is our top priority to collaborate with Glovers to constantly improve the platform’s experience. Glovo offers guidance as well as private global insurance to couriers — we will continue to invest in new ways to help address safety concerns.”
TC: In this case the individual who was killed did not appear to have a legal right to work in Spain. How is Glovo preventing illegal working on its platform?
Glovo: “We have a signup process in place whereby Glovers provide ID, residence permit, driving license and vehicle insurance if applicable. No courier can sign up on Glovo without this evidence. We regularly audit the platform and ask partners and users to report any cases where someone is impersonating a Glover. As this investigation goes on we aim to find new ways to help prevent these sad instances happening in the future.”
Powered by WPeMatico
CleverTap, an India-based startup that lets companies track and improve engagement with users across the web, has pulled in $26 million in new funding thanks to a round led by Sequoia India.
Existing investor Accel and new backer Tiger Global also took part in the deal, which values CleverTap at $150-$160 million, the startup disclosed. The deal takes CleverTap to around $40 million from investors to date.
Founded in 2015 and based in Mumbai, CleverTap competes with a range of customer experience services, including Oracle Cloud. Its service covers a range of touchpoints with consumers, including email, in-app activity, push notifications, Facebook, WhatsApp (for business) and Viber. Its service helps companies map out how their users are engaging across those vectors, and develop “re-engagement” programs to help reactive dormant users or increase engagement among others.
The company says its SDK is installed in more than 8,000 apps and its customers include Southeast Asia-based startups Go-Jek and Zilingo, Hotstar in India and U.S.-based Fandango . With a considerable customer base in Asia, CleverTap puts a particular focus on mobile because many of these markets are all about personal devices.
“Asia is mobile-first and massively growing,” CleverTap CEO and co-founder Sunil Thomas told TechCrunch in an interview. “A lot of engagement in this [part of the] world is timely… we were sort of born physically on the east side of the world, so we got to scale with all these diverse set of devices.”
That stands to benefit CleverTap as it seeks to grow market share outside of Asia, and in markets like the U.S. and Europe where mobile is — right now — just one part of the marketing and customer engagement process. The company believes that engagement by mobile has a long way to develop there.
“Engagement [in the West] is still email-heavy and not really timely,” Thomas said. “Whereas the East thinks of it as ‘Hey, let’s be proactive… instead of a user coming in to hunt for information, can I provide it when I think he or she will need it?’ ”
Of course, mobile push and in-app notifications can be easily abused.
Most people will know of an app on their phone that falls into that category. So, how does a company know what is too much or what isn’t enough?
“As long as you use push or in-app as an extension of your brand, then I think it’s extremely useful,” explained Thomas. “After all, this is a really competitive world; it isn’t just your app out there — if you can make your brand count when this person isn’t in your app, that’ll help you.”
More broadly, Thomas argued that CleverTap brings data to the table which, ultimately, “changes the whole context in real time.” So a customer can really look holistically at their online presence and figure out what is working, and with which users. In real terms, when used to acquire new users online, he said he believes that CleverTap typically doubles registration conversions and triples the buying rate.
“The cost of acquisition to first purchase is what we really effect,” said Thomas. “It’s that moment you get a new person into your house.”
CleverTap has an office in Sunnyvale and it has just landed in Singapore. Now it plans to add a location in Indonesia before the end of the year. Those expansions are centered around business development, with some customer support, since tech and other teams are in India. Already, according to Thomas, the company is looking to grow in Europe while it is weighing the potential to enter Latin America in a move that could include a local partnership.
The CleverTap CEO is also considering raising more money toward the end of the year, when he believes that the company can push its valuation as high as $400 million.
“That’s very doable based on revenue growth,” he said. “We think that the revenue will demand that valuation.”
Powered by WPeMatico
This week, I’ve tried to do something new at TechCrunch with this experimental column — getting obsessed about a topic broadly in tech and writing a continuous stream of thoughts and analysis about it.
With my research consultant and contributor Arman Tabatabai, we’ve covered two topics: Form Ds, the filing that startups usually submit to the SEC after a venture round closes (although increasingly do not), and SoftBank, which faces all kinds of strategic pressure due to its debt binging. If you missed the other episodes, here are links to the editions from Monday, Tuesday, Wednesday and Thursday.
We are experimenting with new content forms at TechCrunch. This is a rough draft of something new — provide your feedback directly to the authors: Danny at danny@techcrunch.com or Arman at Arman.Tabatabai@techcrunch.com if you like or hate something here.
Today, one final round of thoughts on SoftBank and Rakuten (heavily written by Arman) and a lengthy list of articles for your weekend reading.
BEHROUZ MEHRI/AFP/Getty Images
Understanding SoftBank’s competitive strategy requires a bit of a deep dive into Japanese e-commence giant Rakuten.
Rakuten has been struggling to compete with Amazon and others like SoftBank’s Yahoo! Japan. So at the end of 2017, Rakuten announced it would be entering the telco space, hoping that operating its own network could generate user growth through better incentives around mobile shopping, streaming and payments.
Today, Japan’s telco space is a relatively cozy oligopoly dominated by NTT DoCoMo, au-KDDI and SoftBank. A major reason why Rakuten feels it can succeed where others have failed to break in is because it has the government on its side.
Rakuten’s plan to offer prices at least 30 percent lower than incumbent rates has led to favorable treatment from Prime Minister Shinzo Abe’s government, which has been looking for ways to stimulate market competition to force lower the country’s high phone prices.
Though a new entrant hasn’t been approved to enter the telco market since eAccess in 2007, Rakuten has already gotten the thumbs-up to start operations in 2019. The government also instituted regulations that would make the new kid in town more competitive, such as banning telcos from limiting device portability.
Rakuten’s partnerships with key utilities and infrastructure players will also allow it to build out its network quickly, including one with Japan’s second largest mobile service provider, KDDI.
Just last week, Rakuten and KDDI announced an agreement where Rakuten will help KDDI utilize its payment and logistics infrastructure as KDDI turns its head toward e-commerce and payments, while KDDI will give Rakuten access to its network and nationwide roaming services, allowing Rakuten to provide nationwide service as its builds out its own infrastructure.
The agreement with KDDI is especially scary for SoftBank, the country’s third biggest telco and one of Rakuten’s e-commerce competitors, and whose customers seem most vulnerable to churn. The partnership also makes it seem even more likely that SoftBank’s competitors are looking to push it out of the market or turn into a dud its upcoming mobile segments IPO.
While Rakuten’s head-first dive into the market won’t ease investors into an IPO, it’s important we note that Rakuten is targeting a much smaller market share than the incumbents, targeting 10 million subscribers by 2028, a number lower than the company’s original 15 million subs goal and significantly lower than the 76 million, 52 million and 40 million subscribers NTT, KDDI and SoftBank (respectively) hold currently. And even with its agreements, Rakuten faces a serious and expensive uphill battle in building out its network infrastructure quickly enough to compete.
Ultimately, Rakuten’s telco initiative is a splash, but one that seems like it will merely make its competitors wet and not drown them. For SoftBank, it is an annoying distraction on its telco IPO roadshow, but a distraction that is easily explained to potential investors.
Rajeev Misra. Photo by Drew Angerer/Getty Images
Changing gears from Rakuten, emails from readers this week asked us to look deeper into SoftBank’s performance over the last two decades. As we did so, it became clear that SoftBank has had a long history of price competitions and new entrants across its businesses, and it has proven its ability to operate and consistently grow earnings.
Since 2000, SoftBank has grown earnings at a ~30 percent CAGR and experienced revenue growth in all but one year. When eAccess did enter the telco market and picked up four million subscribers, SoftBank bought it and integrated it into its own system.
As we discussed earlier this week, despite having always held on to a clunky amount of debt, SoftBank has managed to deliver consistent growth by making sure its revenue and operating growth outpaced the upticks in its debt and interest expense.
A great example of this came after SoftBank’s acquisition of Vodafone in 2006, when it saw a huge spike in its interest expense, but also in its operating income.
Over the following five years, SoftBank managed to reduce its interest expense at an annual rate of 12 percent while growing its operating income at 16 percent. And regardless of its debt balances, SoftBank has always seemingly been able to secure funding one way or another, as shown by its ability to raise $90+ billion for the Vision Fund in less than a year from when plans for the fund were first reported.
The Vision Fund itself started as a way for SoftBank to continue to invest while its balance sheet was tight due to nearly back-to-back massive acquisitions of Sprint and Arm. Just look at how Rajeev Misra, who oversees the Vision Fund, discussed its creation in an interview with The Economic Times:
We had just bought ARM in June for $32 billion and Masa felt we are on the cusp of a technology revolution over the next 5-10 years with machine learning, AI, robotics and the impact of that in disrupting every industry – from healthcare to financial services to manufacturing.
We felt the world was going through a new industrial revolution. We were constrained financially given that we just did a $32-billion acquisition.
SoftBank, historically over the last 20 years, has invested from its own balance sheet. So, we had two options.
Either monetise some of the gains we made in Alibaba which we decided has a lot more upside… Alibaba has more than doubled in the last 12 months. So we decided to keep it which turned out to be good decision. The second option was to go out and raise money and co-invest with others. We prepared a presentation, went out, and by god’s grace we raised the fund.
Even before the Vision Fund, SoftBank has always had a strategy to make big bets in industries of the future. And while many have failed, the several that have paid off, like its $20 million investment in Alibaba, had massive cash outs that have driven consistent earnings growth for decades. SoftBank seems to be banking its future on the same strategy and, frankly, it’s unclear how much they even care about how competitive their telco is, as shown by this exchange in the same interview with Misra:
Question: What about sectors like telecom?
Misra: Let the dust settle.
Our obsession with SoftBank this week is probably going to subside, and we are in the market for our next deep dive topic in tech and finance. Have ideas? Drop us a line at danny@techcrunch.com and arman.tabatabai@techcrunch.com
Photo by Darren Johnson / EyeEm via Getty Images
The CIA’s communications suffered a catastrophic compromise. It started in Iran. This is a great follow-up from Yahoo News’ Zach Dorfman and Jenna McLaughlin on one of the most important espionage stories this past decade. The CIA, using an internet-based communications system to connect with spies and sources in the field, failed to keep the security of the system intact, leading to the dismantling of its Iranian, Chinese and potentially other espionage rings. This article advances the story as we know it from the New York Times’ original piece, and Foreign Policy’s excellent follow up also written by Zach Dorfman. Definitely worth a read from a security/technical audience. (3,200 words)
The $6 Trillion Barrier Holding Electric Cars Back. Don’t read — the answer is infrastructure. (1,000 words, but should be one)
The Rodney Brooks Rules for Predicting a Technology’s Commercial Success. A a good reminder that some technologies are much closer to reality than others, and that the key difference between them is our collective experience handling the technology. Rodney Brooks is the right person to cover this subject, although one can’t help but feel that every example is Musk-inspired. (2,800 words)
Uber’s economics team is its secret weapon by Alison Griswold & Soon there may be more economists at tech companies than in policy schools by Roberta Holland, both in Quartz . Griswold does a great job giving an overview of how Uber is using economists not just to improve its product for end users, but also to shape the discussion of public policy around the company. Clearly, Uber is not alone; as Holland notes in her piece, academic economists are very popular in Silicon Valley right now, with salaries that can match the top machine learning experts. (2,750 words and 1,200 words, respectively)
The future’s so bright, I gotta wear blinders. A short piece by Nicholas Carr fighting back against the notion that computing is still “at the beginning.” Many of our devices and pieces of software are already decades old — if they haven’t had an effect on human behavior or productivity, when are they going to? A useful antidote to some ideas we hear from the Valley every single day. (900 words)
The future of photography is code. Yes, yes, I am very late to this — blame Pocket disease. TechCrunch’s own Devin Coldewey writes a candid essay on the transition from improving photography through hardware like lenses to improving photos through computation. The future is looking very bright for beautiful photos, indeed. (2,400 words)
Freedom on the Net 2018 | Freedom House. And if you are looking for some depressing news, Freedom House’s report (which I am also a bit late to) is dreary. China is now increasingly the source of authoritarian internet control technology, and countries across the world are backtracking on internet freedom (including the U.S.). Sobering, but with so much riding on the openness of the internet, we all need to pay attention and build the kind of future for this technology that we want. (32 page PDF with exec summary)
What we are reading (or at least, trying to read)
Powered by WPeMatico
Back in 2016, Amazon’s Japanese rival Rakuten acquired Bitnet, a bitcoin wallet startup that it had previously invested in, to help it work on blockchain technology and applications. Today, one of the first fruits of that deal has come to light. The company is planning a new cryptocurrency called Rakuten Coin — built on blockchain technology and the company’s existing… Read More
Powered by WPeMatico
Messaging app Viber earlier this year made its first foray into shopping services with Instant Shopping, a feature that lets you search for items for sale via a keyboard when you have the messaging app open. Today, the company is announcing some more e-commerce related news: it’s buying the startup that helped build that feature. Viber has acquired Chatter Commerce, maker of a… Read More
Powered by WPeMatico
Blackstorm Labs, a startup that’s working to build technology that brings developers tools to get out games and apps more quickly through HTML5, today said it is working with Rakuten to build a new entity called R Games that will serve as a hub for games in Japan and Asia. Read More
Powered by WPeMatico
Lower airspace isn’t crowded with drones quite yet. But as drones become more pervasive, a startup called AirMap is building software and systems to help drone operators fly only where it’s safe and legal to do so. The task will prove completely different from that of managing airliners as we do today, says AirMap CEO and cofounder Ben Marcus who is also serving as the co-chair for… Read More
Powered by WPeMatico
Flipkart, one of the biggest players in India’s booming e-commerce market, has conceded that there is one part of online retail it can’t win, and stopped selling e-books. Users who have already made purchases can still access their libraries on the Flipkart e-book app or through Kobo, the e-book platform owned by Rakuten. Read More
Powered by WPeMatico
Rakuten not only runs Japan’s largest e-commerce site, but also one of its leading online travel agencies, booking over 3.8 million hotel nights each month. Now the company is expanding its horizons beyond hotels and flights with the acquisition of Voyagin, a Tokyo-based tour planning startup. Read More
Powered by WPeMatico