OpenUnit
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How are mom-and-pop self-storage facilities meant to keep up with the tech offered by the massive, ever-growing chains?
That’s a key part of the idea behind OpenUnit, a team I first wrote about in August of last year. You bring the storage units, they bring the website, payment processing and backend tools you need to manage them. They don’t charge facility owners a monthly subscription fee, instead taking a cut of each payment as the payments processor.
OpenUnit has now raised a $1 million seed round, and acquired the IP of a fellow YC company along the way.
Since we last heard from OpenUnit, they’ve been expanding to locations around the U.S. and Canada, and now have a waitlist over 800 facilities deep, the team tells me.
Image Credits: OpenUnit
OpenUnit co-founder Taylor Cooney was quick to point out that this seed round is as much about strategic partnerships as it is about the money. Neither Taylor nor co-founder Lucas Playford had much to do with the storage industry until a knock at the door led them down a rabbit hole. As I wrote back in August:
…Taylor’s landlords came to him with an offer: they wanted to sell the place he was renting, and they’d give him a stack of cash if he could be out within just a few days. Pulling that off meant finding a place to keep all of his stuff while he looked for a new home, which is when he realized how antiquated the self-storage process could be.
Of the 20+ investors participating in the round, six are from the self-storage industry, from prior/current facility owners to the director of the Canadian Self Storage Association. For some of them, it’s their first time investing in a tech or software company — but all potentially bring something to the table beyond money.
Of course, that’s not to say they’re just letting that money sit around. They’ve grown the team from just Taylor and Lucas up to five, and are still looking to grow. Meanwhile, Taylor tells me the company has acquired the IP of fellow Y Combinator W20 batchmate Affiga, a product that aimed to automatically provide insights about a new customer after a transaction is made.
Writes Taylor: “As self-storage companies move services like rentals, leases, and payments online, it’s becoming increasingly difficult for them to ‘know’ their customers. We see the integration into our product as a way to help self-storage operators bridge the gap between their online and in-store customer experiences, where the personal touch tends to be lost.”
Affiga initially shut down its operations back in 2020. After OpenUnit realized they wanted something similar in their product, they set out to buy rather than build. “With a decade in e-commerce under their belt,” Taylor tells me, “their founder had a much better approach to this then we would’ve come up with.”
So what’s next? Besides getting more people off the waitlist and onto the platform, they’re exploring other opportunities, including potentially providing loans to facilities looking to expand or renovate. Because OpenUnit is both the management platform and the payments provider, they have deep insights on how a facility is doing; they know how much a location makes, how punctual their customers are with payments, etc. Take that data and mash it up with insights on what improvements can increase revenue, and it seems like a pretty straightforward formula.
This round includes investment from Garage Capital, Advisors Fund, Insite Property Group, SquareFoot co-founder Jonathan Wasserstrum, and a number of angel investors.
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So you’re looking for a storage unit to put some stuff in for a few months. Maybe you’re moving and your new place isn’t ready yet — or maybe you’re just looking to declutter and want to tuck some stuff away for a while and see if you’re really ready to part with it.
As you may find, the process of finding a storage unit can be… not great. While there are a few big storage chains in the market, a huge chunk of the self-storage industry is made up of independent/mom-and-pop shops that don’t necessarily have the time/budget to keep up as tech has evolved. It can involve a lot of poking around out-of-date websites, a lot of phone calls and a lot of paperwork.
OpenUnit, a startup out of Toronto, wants to fix that. They’re aiming to be Shopify for the self-storage industry, with an all-in-one solution that provides a modern interface to help customers make reservations on the front end, and gives facility managers everything they need to keep things running on the back end.
Their management tool provides things like:
The company isn’t charging facility managers a monthly fee; instead, they’re handling credit card payment processing and taking a cut of 2.9% (+ 30 cents) per transaction.
Co-founders Taylor Cooney and Lucas Playford found their way into self-storage when Taylor’s landlords came to him with an offer: they wanted to sell the place he was renting, and they’d give him a stack of cash if he could be out within just a few days. Pulling that off meant finding a place to keep all of his stuff while he looked for a new home, which is when he realized how antiquated the self-storage process could be.
Image Credits: OpenUnit
The two initially set their sites on something a bit different: a Hotwire-style search system that would find deals on local storage units, negotiating the monthly cost on a customer’s behalf for a small one-time fee. The more they worked with facility managers, the more gaps they found in the tools and systems on the market, so they shifted focus to this facility management suite.
OpenUnit was part of the Winter 2020 Y Combinator class which ended back in March, but the team opted to defer their demo day debut until YC’s Summer 2020 event next week. As March came to an end and the severity of the pandemic was becoming more clear, Canadian Prime Minister Justin Trudeau called upon any citizens abroad to return home sooner than later. Launching a company while rushing to get back home is hardly ideal, so the two chose to hold off their launch until now.
After a few weeks of private testing, OpenUnit is now starting to bring more storage facilities on board. Run a storage company and want to give it a look? They’ve got a waiting list here.
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