nexthink
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Hello and welcome back to Equity, TechCrunch’s venture capital-focused podcast where we unpack the numbers behind the headlines.
This is Equity Monday, our weekly kickoff that tracks the latest private market news, talks about the coming week, digs into some recent funding rounds and mulls over a larger theme or narrative from the private markets. You can follow the show on Twitter here and myself here — and be sure to check out last week’s main ep that dug into Robinhood, Miami and a host of other topics.
This morning we had a pile of news to get through. Here’s the rundown:
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We often hear about companies working to improve the customer experience, but for IT their customers are the company’s employees. Nexthink, a late-stage startup that wants to help IT serve its internal constituents better, announced a $180 million Series D today on a healthy $1.1 billion valuation.
The firm, which was founded in Lausanne, Switzerland and has offices outside of Boston, received funding from Permira with help from Highland Europe and Index Ventures. The company has now raised more than $336 million, according to Crunchbase data.
As you might imagine, understanding how folks are using a company’s technology choices internally is always going to be useful, but when the pandemic hit and offices closed, having access to this type of data became even more important.
Nexthink CEO and co-founder Pedro Bados says that most monitoring tools are focused on figuring out if the systems are working correctly and finding ways to fix them. Nexthink takes a different approach, looking at how employees are adopting the tools a company is offering.
“What we do at Nexthink is to take the [monitoring] problem from a completely different perspective. We say that we’re going to give your IT department a real-time understanding of how employees are experiencing IT [at your company],” Bados told me.
He says they do this by looking at the problem from the employees’ perspective. “At the end of the day we’re giving all the insights to IT departments to make sure they can improve the digital experience of their employees,” he said.
This could involve querying the user base in the same way that HR and marketing survey tools allow companies to check the pulse of employees or customers. By gathering this type of data, it helps IT understand how employees are using the company’s technology choices.
This software is aimed at larger organizations with at least 5,000 employees. Today, the company has more than 1,000 of these customers, including Best Buy, Fidelity, Liberty Mutual and 3M. What’s more, the company has surpassed $100 million in annual recurring revenue, a success benchmark for SaaS companies like Nexthink.
Nexthink currently has 700 employees with plans to reach 900 by the end of this year, and as a maturing startup, Bados has given a lot of thought on how to build a diverse workforce. Just being spread out in two countries gives an element of geographic diversity, but he says it takes more than that, and it all starts with recruitment.
“The way to make sure we get more diversity is we look at recruitment and make sure that we have a balanced pipeline. That’s something we measure as a company,” he said. They also have a diversity committee, which is charged with delivering diversity training and figuring out ways to hire a more diverse and inclusive workforce.
While the company has a healthy valuation and a good amount of money in the bank, Bados doesn’t see an IPO for at least a couple of years. He says he wants to double or triple the business before taking that step. For now, though, with $180 million in additional runway and a $100 million in ARR, the company is well-positioned for whatever future moves it chooses to make.
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As we head toward the exits of 2020, we have one more name to add to our roll call of private companies that have reached the $100 million annual recurring revenue (ARR) milestone. Well, one and a half.
But before we get into Nexthink and give Coalition a honorable mention, let’s talk about the startups we’re looking for in 2021.
The $100 million ARR list came together by accident, a quirk of a news cycle that happened to have a few companies reach the threshold when I was in transition back to working at TechCrunch. So, when I got back into our WordPress install, the group of companies that had each recently reached nine-figure revenues was top of mind.
But looking at $100 million ARR companies proved less useful than we might have hoped. Mostly what we managed was to collect a bucket of companies that were about to go public.
That was always a risk. As we wrote at the time:
Perhaps the startup market would do well to celebrate the $50 million ARR mark even more loudly. At $50 million ARR, a startup is scaling to IPO size. That’s the goal, after all.
This is our aim for 2021.
If your startup is approaching the $50 million ARR mark, or the $50 million annual run rate threshold, I want to hear from you. Drop a line if your startup has an annualized run rate between $35 million and $60 million, is privately held, and you are willing to chat about how quickly it is growing. (The Exchange first raised this idea in November.)
The Exchange explores startups, markets and money. Read it every morning on Extra Crunch, or get The Exchange newsletter every Saturday.
But that’s next year. Today, let’s chat about Nexthink, what the hell “digital employee experience” is and what’s good with cyber insurance and why it’s helping Coalition grow rapidly.
Nexthink is a venture-backed software company with headquarters in Lausanne, Switzerland and Boston. According to PitchBook, Nexthink raised external capital in modest amounts from 2006 until 2014, when the startup picked up a $14.5 million Series D. That round was its first worth more than $10 million.
From there, Nexthink was a venture capital success story, presumably scaling quickly as it raised two larger rounds in 2016 and 2018 worth an estimated $40 million and $85 million, respectively. Nexthink was valued at a little over $558 million (post-money) following its 2018 round.
How did it attract so much external funding? By building digital experience monitoring software. Which, after doing a bit of research this morning, appears to be software aimed at tracking what corporate end users are doing with devices and how well software running on those devices perform.
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