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Fandango adds new features to highlight health precautions and distancing in movie theaters

As movie theaters reopen across the United States and the world, there are lingering questions about what kinds of measures those theaters will be taking to keep staff and moviegoers safe in the midst of the ongoing COVID-19 pandemic.

These concerns were illustrated last week, when AMC CEO Adam Aron said in an interview that the theater chain would not be requiring that patrons wear masks except in locations where they’re legally required to do so — because the company “did not want to be drawn into a political controversy.” Naturally, those comments prompted a controversy of their own, leading AMC to reverse its decision.

So it makes sense for NBCUniversal-owned movie ticketing app Fandango to highlight the different safety measures that theaters are taking.

It’s useful from an informational perspective, so that moviegoers understand and prepare for the experience in theaters, and perhaps choose theaters based on how serious they seem about safety. But it’s also a savvy marketing move, as those theaters will need to convince moviegoers that it’s safe to return.

Fandango social distance seating

Image Credits: Fandango

The new features include what Fandango is pitching as a “one-stop shop” to view the safety measures announced by more than 100 theater chains, with information about auditorium occupancy, social distance seating, mask/protective equipment policies, enhanced cleaning measures and special concession arrangements. There will also be instructional videos, social distance seating maps and a way to search for reopened theaters by location.

Because movie theaters have been closed for the past few months, Fandango also says it will be extending for another 60 days expired rewards from its Fandango VIP+ loyalty programs.

“We are working closely with our friends in exhibition to help get their ticketing back online and film fans back in seats with peace of mind,” said Melissa Heller, Fandango’s vice president of domestic ticketing, in a statement. “In addition to our new product features, Fandango’s mobile ticketing will be an added benefit, helping moviegoers and cinema employees reduce the number of contact points at the box office and throughout the theater.”

Update: In response to my question about whether moviegoers should feel safe going back to theaters, the company sent me the following statement from Fandango managing editor Erik Davis:

Let’s face it, there’s nothing like watching a movie on the big screen, and some movies like ‘Tenet’ and ‘Mulan’ beg to be seen on the biggest screen available, so there’s definitely a demand. Moviegoing decisions are personal: which movie, which format, which theater are you going to see it in. And now with health & safety protocols different for each state, county or theater chain, it’s useful to know what the theaters are offering before you go. Fandango is gathering all the info in one place to help fans return to the movies with peace of mind, and at the right time that is best for them.

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MoviePass parent drops another 46%

There’s been another bomb at the box office, and it isn’t a movie.

MoviePass parent Helios & Matheson lost nearly half of its remaining value today as investors continued to flee the cash-burning movie service. That drop followed a 31 percent dive yesterday, after the company filed a statement with the SEC warning that it would have to sell equity in the coming weeks for it to remain solvent. Since Thursday’s opening bell last week, the stock has moved from $2.13 to $0.79, a drop of 63 percent. The company’s market cap is now $51.44 million.

MoviePass CEO Mitch Lowe said in a written statement that “Our burn rate has been slashed by 35-40% by the implementations and abuse prevention measures we have put in place over the last few weeks. We have always known, from when MoviePass took off in August, that it was going to be a high cash burn business model. We are not changing our guidance on 5 million subscribers by the end of this year – which should make us profitable/cash flow positive according to our business model. We have access in capital markets to over $300 million. So there is plenty of cash available to sustain the subscriber growth and movie-going habits of our users.”

Those are the facts as we know them, but let’s consider some of the options the company has now.

Even if you believe the market demand for Helios’ stock (I, for one, find them incredulous), there is an enormous challenge of converting that money into equity now. The envelope math looks like this: A month ago when the stock closed at $4.21, buying 20 percent of the company would have cost roughly $55 million. At the company’s current average burn rate of $21.7 million per month, that cash would have lasted approximately 2.5 months.

Now though, with the stock price so low, getting cash on the balance sheet today is a much harder proposition. That same $55 million that bought an investor a fifth of the company last month would be a complete buyout today. Buying 20 percent only costs a bit more than $10 million now, or roughly two weeks of burn.

So what’s the trick here that will save the company?

The obvious option is to radically control burn. The company could offer pricier tiers for heavy users of MoviePass, and could put a ceiling on the number of films a customer can watch per month as it did temporarily a few weeks ago. Lowe seems deeply committed to overall subscriber growth though, and that makes any sort of constraints on the product unlikely. The reason is that subscribers are the leverage Lowe needs to negotiate better partnership arrangements with theater chains, so he has to keep trying to grow users rapidly.

One theory is that the company could be negotiating equity deals with theater chains like AMC, which could be enticed by the low price of the stock to “buy in” to MoviePass’ popularity. Such media equity partnerships are not unusual — Sony, for instance, was a major shareholder in Spotify, as was Warner Music group, although both have since sold off large percentages of their holdings. Given the reliance of MoviePass on theater chains, building an equity partnership could prove to be the service’s savior.

A well-publicized partnership — including discounted movie tickets for MoviePass — could boost the stock significantly since the cost savings would improve the company’s burn rate. That could be an enticing proposition for the chains, since they could realize an almost immediate gain on their investment, plus the ongoing proceeds of a partnership going forward.

The other tactic would be to sign up more MoviePass subscribers who watch limited films. This is what might be called the “gym membership model” of trying to identify customers who want to buy a membership as an aspirational purchase, but who won’t actually use the facilities often. The challenge, beyond the incredibly short time period to try to build that marketing funnel, is that MoviePass appears to lose money on the very first ticket a customer purchases. The question isn’t how much revenue each customer generates, but how much the losses can be minimized.

The situation is a high-wire act, and the company will either hit the ground in the next few weeks, or it will right the ship, limit expenses and get enough equity investors to give it some cash to burn and keep on growing. I’d say use your MoviePass while you have it, but then again, that’s exactly why the company is faltering to begin with.

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Audience Entertainment Shows Off New Ways To Play Games With Everyone At The Movie Theater

Audience Entertainment Demo 02 Startup Audience Entertainment aims to get movie watchers twisting and turning as they play games together in the theater. I wrote about the company a few of months ago, when it was about to release a software development kit for outside developers to create content for the platform. The demos I saw then were pretty simple — for example a game where I jumped around to tap falling… Read More

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