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Microsoft brings tighter integration to Dynamics 365 and Teams
As the pandemic drags on and we learn about the requirements of working from home with distributed teams, users could be craving more integration across their tools to help reduce the clicks required to complete a set of tasks. Today at the Ignite Conference, Microsoft announced tighter integration between its business suite Dynamics 365 and its collaboration tool Teams to help with that issue.
Alysa Taylor, corporate VP for business applications and global industry at Microsoft, pointed out that one of the advantages of this native integration approach is that it helps reduce context switching across different applications. “We are committed to really bringing together the collaboration platform and the business process layer to enable salespeople, service representatives, operations managers [and other similar roles] to really have a unified platform in which they both collaborate and have their everyday business functions,” Taylor explained.
This could manifest itself in a number of different ways across marketing, sales and service. For instance, a marketer can create a webinar, which they set up and track in Dynamics 365 Marketing tools and run in Teams as a streaming event with the Teams streaming setup integrated directly into the Dynamics 365 console.
In a sales example Taylor says, “We’re enabling sellers to be able to track the career movements of their contacts using the LinkedIn Sales Navigator, as well as connect very specific sales records within Microsoft Teams without ever having to leave Dynamics 365 Sales. So you can be in the Sales application and you have the ability to deeply understand a contact and any contact changes that occur in Teams, and that’s automatically updated in Sales.”
If your company is not an all-Microsoft shop and wants to use different tools as part of these workflows, Taylor says that you can use Microsoft cross-cloud connectors to connect to another service, and this is true regardless of the tasks involved (so long as the connector to the desired application is available).
Salesforce, a primary rival of Microsoft in the business software space, spent over $27 billion to buy Slack at the end of last year to bring this kind of integration to its platform. Taylor sees the acquisition as a reaction to the integration Microsoft already has and continues to build.
“I think that Salesforce had to acquire Slack to be able to have that collaboration [we have], so we are years ahead of what they’re going to be able to provide because they will not have these native integrations. So I actually see the Salesforce acquisition as a response to what we’re doing with Dynamics 365 and Teams,” Taylor told me.
It’s worth pointing out that Salesforce is far ahead of Microsoft when it comes market share in the CRM space, with over 19% versus under 3% for Microsoft, according to Gartner numbers from 2019. While it’s possible these numbers have shifted some since then, probably not significantly.
Early Stage is the premier “how-to” event for startup entrepreneurs and investors. You’ll hear firsthand how some of the most successful founders and VCs build their businesses, raise money and manage their portfolios. We’ll cover every aspect of company building: Fundraising, recruiting, sales, legal, PR, marketing and brand building. Each session also has audience participation built-in — there’s ample time included in each for audience questions and discussion.
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Microsoft updates Teams with new presentation features
It’s (virtual) Microsoft Ignite this week, Microsoft’s annual IT-centric conference and its largest, with more than 26,000 people attending the last in-person event in 2019. Given its focus, it’s no surprise that Microsoft Teams is taking center stage in the announcements this year. Teams, after all, is now core to Microsoft’s productivity suite. Today’s announcements span the gamut from new meeting features to conference room hardware.
At the core of Teams — or its competitors like Slack for that matter — is the ability to collaborate across teams, but increasingly, that also includes collaboration with others outside of your organization. Today, Microsoft is announcing the preview of Teams Connect to allow users to share channels with anyone, internal or external. These channels will appear alongside other teams and channels and allow for all of the standard Teams use cases. Admins will keep full control over these channels to ensure that external users only get access to the data they need, for example. This feature will roll out widely later this year.
What’s maybe more important to individual users, though, is that Teams will get a new PowerPoint Live feature that will allow presenters to present as usual — but with the added benefit of seeing all their notes, slides and meeting chats in a single view. And for those suffering through yet another PowerPoint presentation while trying to look engaged, PowerPoint Live lets them scroll through the presentation at will — or use a screen reader to make the content more accessible. This new feature is now available in Teams.
Image Credits: Microsoft
Also new on the presentation side is a set of presentation modes that use some visual wizardry to make presentations more engaging. “Standout mode” shows the speaker’s video feed in front of the content, for example, while “Reporter mode” shows the content above the speaker’s shoulder, just like in your local news show. And side-by-side view — well, you can guess it. This feature will launch in March, but it will only feature the Standout mode first. Reporter mode and side-by-side will launch “soon.”
Another new view meant to visually spice up your meetings is the “Dynamic view.” With this, Teams will try to arrange all of the elements of a meeting “for an optimal viewing experience,” personalized for each viewer. “As people join, turn on video, start to speak, or begin to present in a meeting, Teams automatically adjusts and personalizes your layout,” Microsoft says. What’s maybe more useful, though, is that Teams will put a gallery of participants at the top of the screen to help you maintain a natural eye gaze (without any AI trickery).
Image Credits: Microsoft
As for large-scale meetings, Teams users can now hold interactive webinars with up to 1,000 people inside and outside of their organization. And for all of those occasions where your CEO just has to give a presentation to everybody, Teams supports broadcast-only meetings with up to 20,000 viewers. That’ll go down to 10,000 attendees after June 30, 2021, based on the idea that the pandemic will be mostly over then and the heightened demand for visual events will subside around that time. Good luck to us all.
For that time when we’ll go back to an office, Microsoft is building intelligent speakers for conference rooms that are able to differentiate between the voices of up to 10 speakers to provide more accurate transcripts. It’s also teaming up with Dell and others to launch new conference room monitors and speaker bars.
Early Stage is the premier “how-to” event for startup entrepreneurs and investors. You’ll hear firsthand how some of the most successful founders and VCs build their businesses, raise money and manage their portfolios. We’ll cover every aspect of company building: Fundraising, recruiting, sales, legal, PR, marketing and brand building. Each session also has audience participation built-in — there’s ample time included in each for audience questions and discussion.
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Microsoft Teams gets breakout rooms, custom layouts and virtual commutes
Unsurprisingly, Teams has become a major focus for Microsoft during the COVID-19 pandemic, so it’s no surprise that the company is using its annual Ignite IT conference to announce a number of new features for the service.
Today’s announcements follow the launch of features like Together Mode and dynamic view earlier this summer.
Together Mode, which puts cutouts of meeting participants in different settings, is getting a bit of an update today with the launch of new scenes: auditoriums, coffee shops and conference rooms. Like before, the presenter chooses the scene, but what’s new now is that Microsoft is also using machine learning to ensure that participants are automatically centered in their virtual chairs, making the whole scene look just a little bit more natural (and despite what Microsoft’s research shows, I can never help but think that this all looks a bit goofy, maybe because it reminds me of the opening credits of The Muppet Show).
Image Credits: Microsoft
Also new in Teams is custom layouts, which allow presenters to customize how their presentations — and their own video feeds — appear. With this, a presenter can superimpose her own video image over the presentation, for example.
Image Credits: Microsoft
Breakout rooms, a feature that is getting a lot of use in Zoom these days, is now also coming to Teams. Microsoft calls it the most requested feature in Teams and, like in similar products, it allows meeting organizers to split participants into smaller groups — and the meeting organizer can then go from room to room. Unsurprisingly, this feature is especially popular with teachers, though companies, too, often use it to facilitate brainstorming sessions, for example.
Image Credits: Microsoft
After exhausting all your brainstorming power in those breakout rooms and finishing up your meeting, Teams can now also send you an automatic recap of a meeting that includes a recording, transcript, shared files and more. These recaps will automatically appear on your Outlook calendar. In the future, Microsoft will also enable the ability to automatically store these recordings on SharePoint.
For companies that regularly host large meetings, Microsoft will launch support for up to 1,000 participants in the near future. Attendees in these meetings will get the full Teams experience, Microsoft promises. Later, Microsoft will also enable view-only meetings for up to 20,000 participants. Both of these features will become available as part of a new “Advanced Communications” plan, which is probably no surprise, given how much bandwidth and compute power it will likely take to manage a 1,000-person meeting.
Image Credits: Microsoft
Microsoft also made two hardware announcements related to Teams today. The first is the launch of what it calls “Microsoft Teams panels,” which are essentially small tablets that businesses can put outside of their meeting rooms for wayfinding. One cool feature here — especially as businesses start planning their post-pandemic office strategy — is that these devices will be able to use information from the cameras in the room to count how many people are attending a meeting in person and then show remaining room capacity, for example.
The company also today announced that the giant Surface Hub 2S 85-inch model will be available in January 2021.
And there is more. Microsoft is also launching new Teams features for front-line workers to help schedule shifts, alert workers when they are using Teams off-shift and praise badges that enable organizations to recognize workers (though those workers would probably prefer hard cash over a digital badge).
Also new is an integration between Teams and RealWear head-mounted devices for remote collaboration and a new Walkie Talkie app for Android.
And since digital badges aren’t usually enough to improve employee well-being, Microsoft is also adding a new set of well-being features to Teams. These provide users with personalized recommendations to help change habits and improve well-being and productivity.
Image Credits: Microsoft
That includes a new “virtual commute” feature that includes an integration with Headspace and an emotional check-in experience.
I’ve always been a fan of short and manageable commutes for getting some distance between work and home, but that’s not exactly a thing right now. Maybe Headspace works as an example, but there’s only so much Andy Puddicombe I can take. Still, I think I’ll keep my emotional check-ins to myself, though Microsoft obviously notes that it will keep all of that information private.
And while businesses now care about your emotional well-being (because it’s closely related to your productivity), managers mostly care about the work you get done. For them, Workplace Analytics is coming to Teams, giving “managers line of sight into teamwork norms like after-hours collaboration, focus time, meeting effectiveness, and cross-company connections. These will then be compared to averages among similar teams to provide managers with actionable insights.”
If that doesn’t make your manager happy, what will? Maybe a digital praise badge?
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An unsurprising wave of video-focused startups is trying to make video calls better
As Zoom and Microsoft and Google hammer it out for video-chat hegemony, startups are developing apps and services that either add on or compete with the major players.
There hasn’t been enough activity — yet — to call it a boom, but there’s enough going on to warrant our attention. Call it a boomlet, if you will, of startups looking to ride the wave of demand that video-conferencing has seen during the COVID-19 pandemic.
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The big players are not sitting still. Zoom has spent lots of 2020 on platform security after a surge in popularity exposed some frayed ends. Google has been working to make Meet, its own video-chat service, better and easier to find. And Microsoft has been hammering Teams’s abilities into stronger form as it uses the same product to fend off both Slack and Zoom, which is a tall order.
Other giants are getting into the mix. Reliance Jio, the Indian telecom subsidiary of megacorp Reliance, recently launched JioMeet, which has turned heads for looking rather similar to Zoom. It also quickly raced to millions of downloads. (That Google just put billions into JioMeet’s parent is an odd twist in the video-chatting wars; Google has effectively helped fund a competitor in the country, it appears.)
TechCrunch’s parent company, Verizon, recently bought BlueJeans, giving the American telecom company its own video chatting service. (It’s also eyeing the Indian market.)
But that’s only part of the action. More recently we’ve seen interesting rounds for video-chat software startups Macro and Mmhmm. And we’ve seen money go into companies like Daily.co, which want to let any company bake video-chatting capabilities into their service. And Y Combinator-backed Sidekick has been in the press lately, after building a hardware solution in mind for today’s remote workers who need video comms.
An upstart boomlet, then, amid a war of the majors. But should we have expected anything less from the huge wave of demand that COVID-19 kicked off? Zoom was growing quickly before the pandemic. Now the public company and a host of rivals, big and small, all want a larger slice of an expanding pie.
Video-conferencing startups
The two most interesting recent venture rounds for video-conferencing startups are those belonging to Mmhmm and Macro.
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What to consider when employees need to start working remotely
The COVID-19 crisis is touching all aspects of society, including how we work. In response, many companies are considering asking some percentage of their workforce to work remotely until the crisis abates.
If your organization doesn’t have a great deal of experience with remote work, there are a number of key things to think about as you set up a program. You are going to be under time constraints when it comes to enacting an action plan, so think about ways to leverage the tools, procedures and technologies you already have in place. You won’t have the luxury of conducting a six-month study.
We spoke to a few people who have been looking at the remote working space for more than a decade and asked about the issues companies should bear in mind when a large number of employees suddenly need to work from home.
The lay of the land
Alan Lepofsky, currently VP of Salesforce Quip, has studied the remote work market for more than a decade. He says there are three main pieces to building a remote working strategy. First, managers need to evaluate which tools they’ll be using to allow employees to continue collaborating when they aren’t together.
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Microsoft Teams has been down this morning
Microsoft Teams, the collaboration platform that competes with Slack, has been down since about 8:30 am ET. Microsoft reports the outage was due to an expired certificate.
Microsoft first posted on its Office 365 Status Twitter feed about 9:00 am ET that an outage was in progress, stating the company was looking into the problem.
We’re investigating an issue where users may be unable to access Microsoft Teams. We’re reviewing systems data to determine the cause of the issue. More information can be found in the Admin center under TM202916
— Microsoft 365 Status (@MSFT365Status) February 3, 2020
At approximately 10:00 am ET, the company posted the reason for the problem, an expired certificate, which frankly, has to be pretty embarrassing for the group responsible for keeping the Teams service running.
We’ve determined that an authentication certificate has expired causing, users to have issues using the service. We’re developing a fix to apply a new certificate to the service which will remediate impact. Further updates can be found under TM202916 in the admin center.
— Microsoft 365 Status (@MSFT365Status) February 3, 2020
About an hour ago, the company updated the status again, indicating it had begun deploying the updated certificate.
We’ve initiated the deployment of the updated certificate and are monitoring service health as the fix progresses. Additional information can be found under TM202916 in the admin center.
— Microsoft 365 Status (@MSFT365Status) February 3, 2020
Some customers have begun reporting on Twitter that service has been restored.
Microsoft has kept the status updates pretty business like, but has not apologized to its 20 million users as of publication. The company is in the midst of a battle with Slack for hearts and minds in the enterprise collaboration space, and a preventable outage has to be awkward for them.
The company will no doubt do a post-mortem to figure out how this mistake happened and how to prevent this kind of issue from taking down the site again. While every service is going to experience an outage from time to time, it’s up to the organization to understand why it happened and put systems in place to keep a preventable incident like this one from happening again in the future.
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Microsoft announces public preview of Microsoft Teams for Linux
Today, Microsoft announced a public preview of Microsoft Teams for Linux, the first Office 365 tool that’s available for the open-source operating system.
The hope is that by making it available for preview, the company can get feedback from the community and improve it before it becomes generally available. “Starting today, Microsoft Teams is available for Linux users in public preview, enabling high quality collaboration experiences for the open source community at work and in educational institutions,” the company wrote in the blog post announcing the release.
The goal here ultimately is to help get Teams into the hands of more customers by expanding the platforms it runs on. “Most of our customers have devices running on a variety of different platforms such as Windows 10, Linux and others. We are committed to supporting mixed environments across our cloud and productivity offerings, and with this announcement, we are pleased to extend the Teams experience to Linux users,” the company wrote in the blog post.
This announcement is significant for a couple of reasons. For starters, Microsoft has had a complicated history with Linux and open source, although in recent years, under Satya Nadella, it has embraced open source. This shows that Microsoft is willing to put its tools wherever customers need them, regardless of the platform or operating system.
Secondly, as it marks the first Office 365 app on Linux, if there is positive feedback, it could open the door for more apps on the platform down the road.
The announcement also comes against the backdrop of the company’s ongoing battles with Slack for enterprise collaboration platform users. In July, Microsoft announced 13 million daily active users on Teams. Meanwhile, Slack has 12 million DAUs. It’s worth noting that Slack has been available on Linux for almost two years.
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Instagram founders join $30M raise for Loom work video messenger
Why are we all trapped in enterprise chat apps if we talk 6X faster than we type, and our brain processes visual info 60,000X faster than text? Thanks to Instagram, we’re not as camera-shy anymore. And everyone’s trying to remain in flow instead of being distracted by multi-tasking.
That’s why now is the time for Loom. It’s an enterprise collaboration video messaging service that lets you send quick clips of yourself so you can get your point across and get back to work. Talk through a problem, explain your solution, or narrate a screenshare. Some engineering hocus pocus sees videos start uploading before you finish recording so you can share instantly viewable links as soon as you’re done.
Loom video messaging on mobile
“What we felt was that more visual communication could be translated into the workplace and deliver disproportionate value” co-founder and CEO Joe Thomas tells me. He actually conducted our whole interview over Loom, responding to emailed questions with video clips.
Launched in 2016, Loom is finally hitting its growth spurt. It’s up from 1.1 million users and 18,000 companies in February to 1.8 million people at 50,000 businesses sharing 15 million minutes of Loom videos per month. Remote workers are especially keen on Loom since it gives them face-to-face time with colleagues without the annoyance of scheduling synchronous video calls. “80% of our professional power users had primarily said that they were communicating with people that they didn’t share office space with” Thomas notes.
A smart product, swift traction, and a shot at riding the consumerization of enterprise trend has secured Loom a $30 million Series B. The round that’s being announced later today was led by prestigious SAAS investor Sequoia and joined by Kleiner Perkins, Figma CEO Dylan Field, Front CEO Mathilde Collin, and Instagram co-founders Kevin Systrom and Mike Krieger.
“At Instagram, one of the biggest things we did was focus on extreme performance and extreme ease of use and that meant optimizing every screen, doing really creative things about when we started uploading, optimizing everything from video codec to networking” Krieger says. “Since then I feel like some products have managed to try to capture some of that but few as much as Loom did. When I first used Loom I turned to Kevin who was my Instagram co-founder and said, ‘oh my god, how did they do that? This feels impossibly fast.’”
Systrom concurs about the similarities, saying “I’m most excited because I see how they’re tackling the problem of visual communication in the same way that we tried to tackle that at Instagram.” Loom is looking to double-down there, potentially adding the ability to Like and follow videos from your favorite productivity gurus or sharpest co-workers.
Loom is also prepping some of its most requested features. The startup is launching an iOS app next month with Android coming the first half of 2020, improving its video editor with blurring for hiding your bad hair day and stitching to connect multiple takes. New branding options will help external sales pitches and presentations look right. What I’m most excited for is transcription, which is also slated for the first half of next year through a partnership with another provider, so you can skim or search a Loom. Sometimes even watching at 2X speed is too slow.
But the point of raising a massive $30 million Series B just a year after Loom’s $11 million Kleiner-led Series A is to nail the enterprise product and sales process. To date, Loom has focused on a bottom-up distribution strategy similar to Dropbox. It tries to get so many individual employees to use Loom that it becomes a team’s default collaboration software. Now it needs to grow up so it can offer the security and permissions features IT managers demand. Loom for teams is rolling out in beta access this year before officially launching in early 2020.
Loom’s bid to become essential to the enterprise, though, is its team video library. This will let employees organize their Looms into folders of a knowledge base so they can explain something once on camera, and everyone else can watch whenever they need to learn that skill. No more redundant one-off messages begging for a team’s best employees to stop and re-teach something. The Loom dashboard offers analytics on who’s actually watching your videos. And integration directly into popular enterprise software suites will let recipients watch without stopping what they’re doing.
To build out these features Loom has already grown to a headcount of 45, though co-founder Shahed Khan is stepping back from company. For new leadership, it’s hired away former head of web growth at Dropbox Nicole Obst, head of design for Slack Joshua Goldenberg, and VP of commercial product strategy for Intercom Matt Hodges.
Still, the elephants in the room remain Slack and Microsoft Teams. Right now, they’re mainly focused on text messaging with some additional screensharing and video chat integrations. They’re not building Loom-style asynchronous video messaging…yet. “We want to be clear about the fact that we don’t think we’re in competition with Slack or Microsoft Teams at all. We are a complementary tool to chat” Thomas insists. But given the similar productivity and communication ethos, those incumbents could certainly opt to compete. Slack already has 12 million daily users it could provide with video tools.
Loom co-founder and CEO Joe Thomas
Hodges, Loom’s head of marketing, tells me “I agree Slack and Microsoft could choose to get into this territory, but what’s the opportunity cost for them in doing so? It’s the classic build vs. buy vs. integrate argument.” Slack bought screensharing tool Screenhero, but partners with Zoom and Google for video chat. Loom will focus on being easily integratable so it can plug into would-be competitors. And Hodges notes that “Delivering asynchronous video recording and sharing at scale is non-trivial. Loom holds a patent on its streaming, transcoding, and storage technology, which has proven to provide a competitive advantage to this day.”
The tea leaves point to video invading more and more of our communication, so I expect rival startups and features to Loom will crop up. Vidyard and Wistia’s Soapbox are already pushing into the space. As long as it has the head start, Loom needs to move as fast as it can. “It’s really hard to maintain focus to deliver on the core product experience that we set out to deliver versus spreading ourselves too thin. And this is absolutely critical” Thomas tells me.
One thing that could set Loom apart? A commitment to financial fundamentals. “When you grow really fast, you can sometimes lose sight of what is the core reason for a business entity to exist, which is to become profitable. . . Even in a really bold market where cash can be cheap, we’re trying to keep profitability at the top of our minds.”
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Salesforce announces it’s moving Marketing Cloud to Microsoft Azure
In the world of enterprise software, there are often strange bedfellows. Just yesterday, Salesforce announced a significant partnership with AWS around the Cloud Information Model. This morning, it announced it was moving its Marketing Cloud to Microsoft Azure. That’s the way that enterprise partnerships shimmy and shake sometimes.
The companies also announced they were partnering around Microsoft Teams, integrating Teams with Salesforce Sales Cloud and Service Cloud.
Salesforce plans to move Marketing Cloud, which has been running in its own data centers, to Microsoft Azure in the coming months, although the exact migration plan timeline is not clear yet. This is a big deal for Microsoft, which competes fiercely with AWS for customers. AWS is the clear market leader in the space, but Microsoft has been a strong second for some time now, and bringing Salesforce on board as a customer is certainly a quality reference for the company.
Brent Leary, founder at CRM Essentials, who has been watching the market for many years, says the partnership says a lot about Microsoft’s approach to business today, and that it’s willing to partner broadly to achieve its goals. “I think the bigger news is that Salesforce chose to go deeper with Microsoft over Amazon, and that Microsoft doesn’t fear strengthening Salesforce at the potential expense of Dynamics 365 (its CRM tool), mainly because their biggest growth driver is Azure,” Leary told TechCrunch.
Microsoft and Salesforce have always had a complex relationship. In the Steve Ballmer era, they traded dueling lawsuits over their CRM products. Later, Satya Nadella kindled a friendship of sorts by appearing at Dreamforce in 2015. The relationship has ebbed and flowed since, but with this announcement, it appears the frenemies are closer to friends than enemies again.
Let’s not forget though, that it was just yesterday that Salesforce announced a partnership with AWS around the Cloud Information Model, one that competes directly with a different partnership between Adobe, Microsoft and SAP; or that just last year Salesforce announced a significant partnership with AWS around data integration.
These kinds of conflicting deals are confusing, but they show that in today’s connected cloud world, companies that will compete hard with one another in one part of the market may still be willing to partner in other parts when it makes sense for both parties and for customers. That appears to be the case with today’s announcement from these companies.
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Slack investor Index Ventures backs Slack competitor Quill
Slack created a new solution for workplace communication, one copied by many, even Microsoft. But the product, which is meant to help individuals and businesses collaborate, has been critiqued for sending too many notifications, with some claiming it’s sabotaged workplace productivity.
Quill, a startup led by Ludwig Pettersson, Stripe’s former creative director and design aficionado, claims to offer “meaningful conversations, without disturbing your team.” The company has raised a $2 million seed round led by Sam Altman with participation from General Catalyst, followed by a $12.5 million Series A at a $62.5 million valuation led by Index Ventures partner and former Slack board observer Sarah Cannon, TechCrunch has learned.
Quill and Cannon declined to comment.
The company, based in San Francisco, has created a no-frills messaging product. Still in beta, Quill plans to encourage fewer, more focused conversations with a heavy emphasis on threads, sources tell TechCrunch . The product is less of a firehose than Slack, says former Y Combinator president Altman, where one can get stuck for extended periods of time filtering through direct messages, threads and channels.
“It’s relentlessly focused on increasing the bandwidth and efficiency of communication,” Altman tells TechCrunch. “The product technically works super well–it surfaces the right information in the feed and it’s pretty intelligent about how it brings the right people into conversations.”
Pettersson previously worked with Altman at his current venture, OpenAI, a research-driven business focused on development that steers artificial intelligence in a “friendlier” direction. Pettersson was a member of the company’s technical staff in 2016 and 2017, creating OpenAI’s initial design.
Index Ventures, for its part, appears to be doubling down on the growing workplace communications software category. The firm first invested in Slack, which completed its highly-anticipated direct listing earlier this year, in 2015. Slack went on to raise hundred millions more, reaching a valuation of over $7 billion in 2018.
Since going public, Slack has struggled to find its footing on the public markets, in large part due to the growing threat of Microsoft Teams, the software giant’s Slack-like product that debuted in 2016. Quickly, Microsoft has gobbled up market share, offering convenient product packages including beloved tools used by most businesses. As of July, Teams had 13 million daily active users and the title of Microsoft’s fastest-growing application in its history. Slack reported 12 million daily active users earlier this month.
Startups like Quill pose a threat to Slack, too. It created the playbook for workplace chat software and proved the massive appetite for such tools; companies are bound to iterate on the model for years to come.
Quill is also backed by OpenAI’s chairman and chief technology officer Greg Brockman and Elad Gil, a former Twitter executive and co-founder of Color Genomics.
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