micromobility
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The desire to achieve something as simple as keeping shared electric scooters off sidewalks has driven the development of some advanced technology in the micromobility industry. Once the province of geofencing, scooter companies are so eager to get a leg up on the competition that they’re now implementing technology similar to advanced driver assistance systems (ADAS) usually found in cars.
Operators like Spin, Voi, Zipp, Bird and Superpedestrian are investing in camera-based or location-based tech that can detect and even correct poor rider behavior, sometimes going to the extent of slowing scooters to a stop if they’re riding on a sidewalk.
People riding or parking scooters on sidewalks is a big problem for cities and forms one of the main complaints from NIMBYist residents who dislike change all the more when it becomes a tripping hazard. Companies are trying to solve this problem with tech that effectively puts the onus of rider behavior on operators, which may result in cities requiring scooter operators to have this sort of ADAS tech.
Scooter ADAS is probably the most doable and cost-effective method that cities can use to prevent unwanted rider behavior. And, it’s far cheaper than trying to police rider behavior themselves, or, address the lack of protected cycling infrastructure.
“This technology comes from a need for protected bike lanes,” said Dmitry Shevelenko, co-founder and president of Tortoise, an automated vehicle positioning service for micromobility companies. “It exists in this world where riders kind of have to do things that aren’t that great for others, because they have nowhere else to go. And so that’s the true driver of the need for this.”
Cities can solve this problem for the long term by building bike lanes or creating scooter parking bays, but until that happens, operators need to reassure local administrations that micromobility is safe, compliant and a good thing for cities.
“Until cities have dedicated infrastructure for whatever new modality comes to play, you have to figure out a way to use technology to make sure things don’t mix poorly,” said Alex Nesic, co-founder and chief business officer of Drover AI, a computer vision startup that provides camera-based scooter ADAS. “That’s really what we’re after. We want to enable this kind of maturation of the industry.”
Drover AI works with Spin, while Luna, another computer vision company, works with Voi and Zipp to attach cameras, sensors and a microprocessor to scooters to detect lanes, sidewalks, pedestrians and other environmental surroundings.
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Squad Mobility’s vision of the perfect urban vehicle is a low-cost EV equipped with solar panels, swappable batteries and enough zip and range in its diminutive 6.5-foot package to meet the needs of city drivers.
The early-stage Dutch startup, which recently revealed the final design of its quadricycle, is now assembling working prototypes in Breda, the Netherlands. Squad has said the vehicle will have a base price of €5,750 ($6,790), excluding taxes. That price goes up if buyers want to add features like removable doors, air conditioning, heating and extra batteries.
Squad plans to present the prototypes this fall, Robert Hoevers, CEO and co-founder of the company, said in a recent interview. Pre-production is also expected to begin this year with a goal to start delivering the car at the end of 2022.
Squad, like so many other new entrants to the EV car scene, will need more funds to reach its target.
In June, the company raised an undisclosed amount from Bloomit Ventures. To reach its production goals, Hoevers estimates Squad will need an additional €3.5 million ($4.1 million) for its next round, and then another €8 million ($9.6 million) to be able to deliver the first Squads. The company has not yet announced a round publicly, but says it’s in talks with various interested parties.
Interested customers can go on Squad’s website and pay a €5 reserve fee, but where Squad really sees its path to market is with shared mobility companies. The startup says it is in talks with a range of micromobility and car-sharing operators that might be interested in diversifying their fleets with a compact, smart vehicle.
The Squad, which is a combination of the words “solar” and “quadricycle,” seats two, punches up to 30 miles per hour and is fueled by two swappable batteries with a capacity of around 1.6 Kwh each and a collective range of about 62 miles. This is similar to the battery capacity and range of electric mopeds.
For the average European city driver, that should be enough range. Squad also installed a 250-watt solar panel to the vehicle, which the company says adds another 12 miles per day given the amount of sun Europe tends to get.
Rendering of a Squad charging station for swappable batteries that can be used by shared mobility operators. Image Credits: Squad Mobility
Squad is coming onto the scene at the intersection of new mobility categories and EV charging innovation, which could be appealing to shared mobility operators looking to solve more use cases.
Shared micromobility companies are beginning to add electric mopeds to their fleets of e-scooters and e-bikes. The Squad could appeal to operators that want to appeal to a broader demographic, and one specifically more comfortable in a four-wheeled vehicle.
The potential savings from harnessing the power of the sun could attract operators as well. In the micromobility world, the labor costs associated with swapping batteries or charging vehicles represent a roadblock to profitability. A vehicle that’s constantly on a bit of a charge, at least during the daylight hours, might help alleviate that pain point.
“The idea is not to drive directly on solar,” Hoevers told TechCrunch. “The idea is to buffer the batteries with solar and then drive on the batteries. The sun is more or less drip charging the battery throughout the day, which is actually a very healthy way of charging. You don’t want to top off your batteries to 100%. You want to keep them at around 50% to 60% all the time for a longer battery life.”
Hoevers said Squad has been in talks with shared micromobility providers to pitch the quadricycle, and has found that most dockless vehicles see about four to five rides per day and drive about 36 to 38 miles per day, numbers that TechCrunch confirmed with a few micromobility operators and that are well within the range of the Squad car.
Squad also intends to equip its vehicles with cameras, sensors and other smart features like remote diagnostics and maintenance, which will make the company more attractive to shared operators looking for a fleet that can be integrated into its management platforms. Hoevers also says he and his co-founder, Chris Klok, have used their collective 40 years of experience in mobility and shared past at long range solar EV company Lightyear to develop a strong CAN bus and drivetrain upon which new features can be added.
Whether Squad ends up selling fleets to micromobility platforms or car-sharing platforms might depend on the category in which the vehicle ends up. With its current speed and weight, the Squad car will be in the L6e category for light four-wheeled vehicles.
“There are interesting cost and tax benefits in this segment,” said Hoevers. “For example, there is no congestion charge, no road tax, no parking fees, low insurance fees and no car driving license needed in most markets.”
Hoevers said the company is also considering producing a more powerful L7 that can go top speeds of around 45 miles per hour, which might be better for cities with more hills.
Squad isn’t the only company that has added solar panels to its electric vehicles. Germany-based startup Sono Motors told TechCrunch that it’s on track to begin deliveries of its electric Sion vehicle by 2023. The vehicle’s exterior is composed of hundreds of solar cells that have been integrated into polymer instead of glass and can add up to nearly 22 miles of extra battery life per day.
Although the Sion has not yet been released, the Sono app is already inviting owners of the vehicle to engage in a sort of car sharing that’s reminiscent of Airbnb for Sions in order to make use of vehicles that otherwise sit parked and useless for most of the day. As of Thursday, Sono is expanding this vision to allow any car to be shared via the Sono app.
Aptera Motors, a California company that has promised to roll out the “first mass-produced solar car” this year, raised $4 million in a Series A this February that it is using to pay for fiberglass, carbon fiber and batteries for its spaceship-looking tricycle. Aptera says its vehicle, which is available for pre-order and could cost anywhere between $25,900 and $46,900, will be built with 34 square feet of solar cells that can add an additional 40 miles of battery capacity on a clear day.
Each of the players in the solar-powered EV space have differences in tech, path to market and style, but they’re all potentially finding ways to ease the strain on the electrical grid.
In the Netherlands, new electric cars make up 25% of total market share, and that number will only increase. It might not be feasible in the long run for all of those vehicles to each plug into the grid to power up, especially when industries across sectors are beginning to electrify.
While it’s clear that the technology isn’t there yet for vehicles to run purely on solar, Squad and other companies like it are laying the groundwork for future solar technology.
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Scooter unicorn Bird is going public, per an agreement to merge with a special purpose acquisition company, or SPAC. After rumors and reports circulated for months about an imminent deal, it has finally arrived.
First, a quick overview of the agreement and the players involved: Bird is merging with Switchback II at an implied valuation of $2.3 billion. Fidelity Management & Research Company will lead the deal’s $160 million in private investment in public equity, or PIPE. Apollo Investment Corp. and MidCap Financial Trust provided an additional $40 million in asset financing. (Disclosure: Apollo is buying TechCrunch’s parent company.)
Historically — and based on what we’re seeing in this fantastical filing — Bird proved to be a simply awful business. Its results from 2019 and 2020 describe a company with a huge cost structure and unprofitable revenue, per filings. After posting negative gross profit in both of the most recent full-year periods, Bird’s initial model appears to have been defeated by the market.
What drove the company’s hugely unprofitable revenues and resulting net losses? Unit economics that were nearly comically destructive.
Some of the numbers Bird shared in its investor deck show a business that is growing, in terms of users and geographic footprint. Bird is in 200 cities globally and reports more than 95 million rides to date, and 3 million new riders added during the pandemic. The investor deck also touts year-round positive economics during the COVID-19 era. That all looks positive. But looking into the line-item financials, a different story emerges.
The scooter shop managed to convert a $135.7 million gross loss in 2019 to a smaller gross deficit of $23.5 million in 2020, but it did not manage to shake up its upside-down economics during its full fiscal 2020.
Update: Bird provided a response to questions about its newer fleet management business and how it expects to stem losses. Their response:
Bird’s history to date has been one of milestones. First was securing product market fit and delivering an eco-friendly way for people to travel in their communities and access opportunities – education, health and economic. The second milestone focused on unit economics and laying the foundation for a sustainable business. Then came the pandemic, which served as a catalyst for us to identify how to scale in a way that allowed us to be profitable at a ride level. As a result, in H2 2020 our ride profit (after vehicle depreciation) was positive and people are continuing to embrace naturally social distanced eco-friendly options.
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It’s only been three years since they hit the streets and Revel’s blue electric mopeds have already become a common sight in New York, San Francisco and a growing number of U.S. cities. However, Revel founder and CEO Frank Reig has set his sights far beyond building a shared moped service.
In fact, since the beginning of 2021, Revel has launched an e-bike subscription service, an EV charging station venture and an all-electric rideshare service driven by a fleet of 50 Teslas.
So we caught up with Reig to talk about what he learned from building the company, how Revel’s business strategy has evolved, and what lies ahead.
Before we get to the good stuff, here’s some background:
The idea for Revel seems like it came from the classic entrepreneur’s guidebook: Reig had a need that no existing company addressed. He’d seen mopeds used as major, if not dominant, forms of transportation as he traveled around Europe, Asia and Latin America, and he wondered why this logical (and fun) mode of transport was largely absent from American cities in general, and in his hometown, New York City, in particular.
So in 2018, Reig quit his job, raised $1.1 million from 57 people, and launched a small pilot program involving 68 mopeds in Brooklyn. In May 2019, he raised $4 million in VC funding, which helped him expand to 1,000 electric mopeds across Brooklyn and Queens. Revel secured another $33.8 million in September 2019, in a round that included funding from Ibex Investments, Toyota Ventures, Maniv Capital, Shell and Hyundai, according to Reig. This has allowed the founder to execute a grander plan to build an electric mobility company.
The company now operates more than 3,000 e-mopeds in New York City, and has another 3,000 across Washington, D.C., Miami, Oakland, Berkeley and San Francisco.
TechCrunch: You’ve added three new business lines and told us previously that you have more on the way. That’s a lot.
Frank Reig: Yes, we have had a busy start to 2021! We began the year announcing our fast-charging stations across the city that will help fill the large gap in infrastructure to support the wide-scale adoption of EVs. We launched our e-bike subscription program to offer New Yorkers another way to navigate their city, and with our newly announced electric ride-sharing program, we are solving the “chicken and egg” problem of EV charging and demand. We are focused on building out these business lines and our moped business as well and very much looking forward to what is to come.
When shared micromobility companies expand, they often just offer different vehicles. You seem to be going, “Ok, we’ll offer a different vehicle — an e-bike, but it’s a subscription. And we’re also doing electric vehicle chargers, and let’s add an EV rideshare to the mix.” It’s pretty broad.
If we’re talking about electrifying mobility in major cities, it starts with infrastructure. And we’re the company rolling up our sleeves and doing it now by building that infrastructure and operating fleets. Because in a city like New York, the infrastructure does not exist for electric mobility.
There are a few Tesla superchargers around the city, usually behind parking paywalls, so you have to pay the garage to even use it. And, of course, you need a Tesla for that infrastructure to even be relevant. And when you think about other public fast-charging access points in the city, they are few and far between. We’re building 30 in one site and many more beyond that in 2021.
New York is a complicated city to operate in, so it’s easier for us to add e-bikes as a service because I already have the infrastructure and on-the-ground operations that we built with the mopeds. I have multiple warehouses throughout this city. I have full-time staff that I’ve employed, from field technicians to mechanics, and a fleet of over 3,000 vehicles on the streets in New York. So it’s a natural extension of the platform to be able to add another product to it, to reach a new type of user, or to supplement the use case of our current moped users. All we needed to do was finance some e-bikes, and then you have another line of business.
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Zoomo, the Australian startup with a mission to electrify delivery fleets through e-bike subscriptions, announced a $12 million interim capital raise on Monday.
The company made a name for itself through partnerships with Uber Eats and DoorDash to help delivery workers access e-bikes through weekly subscriptions at discounted rates. Zoomo then grew to offer monthly subscriptions to corporate partners in Australia, the U.S. and London for last-mile delivery, with a fleet that has expanded beyond 10,000 units globally.
Now, the startup hopes to expand its service outward toward continental Europe and other states across the U.S. It currently operates in New York City, San Francisco, Los Angeles and Philadelphia. Zoomo also wants to build up its consumer model, which mainly serves couriers but is extending to commuters, and will invest in the development of its next generation of vehicle offerings.
“We initially built our products to service the demands of gig workers in the food delivery industry,” Mina Nada, Zoomo CEO and co-founder, said in a statement. “Their expectations for quality commercial vehicles, on demand service, flexible financing and tech enabled security features spurred us to innovate. We’re now seeing enterprises and fleet managers benefiting from the platform we have built. Enterprise fleet managers looking for clean and efficient vehicles are choosing us.”
Zoomo’s focus on e-bikes for food delivery makes it unique in the electric bike rental space. Its business model offers a full-stack e-bike, from the hardware and software to same-day servicing and financing options, which especially helps big business partners deploy and manage large fleets of vehicles at scale. It’s a tall order, and Zoomo’s strategy could be leading a new trend in micromobility of being a one-stop shop that promises quick scalability.
German mobility software provider Wunder Mobility recently announced its efforts to offer a souped-up e-moped that’s been co-designed with Chinese consumer manufacturer Yadea for the dockless sharing market. It also launched a new subsidiary to finance the vehicles, along with its software, to shared micromobility providers. Wunder Mobility plans to offer e-scooters and e-bikes for financing in the future, but it doesn’t design its own vehicles or sell them outright. While the business models and target customers don’t perfectly align, the blueprint is the same: Corner a market, provide top-quality hardware and software and make it as accessible as possible.
Coronavirus spurred a demand for delivery in all industries, and we can see companies like FluidTruck and Rivian stepping up to the plate to meet the needs of eco-conscious e-commerce giants with their electric delivery vans. The online food delivery industry is no different, with a market that’s expected to reach $192.16 billion in 2025 at a compound annual growth rate of 11%. But for delivery within cities, e-bikes offer a smarter solution for meeting climate change goals while dodging traffic congestion.
Zoomo’s custom-designed bikes can bear more than 200 kilograms of load via various cargo options, according to a Zoomo spokesperson. For enterprise customers, like health food company Cornucopia, e-cargo delivery vehicles like a Trailer Trike or a Covered Trike are used to deliver goods sustainably. Gorillas, an on-demand grocery delivery company, and Just Eat Takeaway, acquirer of Grubhub and Seamless, are also clients of Zoomo’s.
“At Just Eat Takeaway.com, we want to build a sustainable future for food delivery, and are committed to doing our bit to help keep carbon emissions to a minimum, as well as providing an efficient customer experience from order to delivery,” said a Just Eat Takeaway spokesperson in a statement. “E-Vehicles are an integral part of the Scoober model and we are pleased to work in cooperation with Zoomo.”
Zoomo’s newest funding round, led by Australian VC AirTree, follows an $11 million Series A raised in August 2020, with support in both rounds from the Clean Energy Finance Corporation, Maniv Mobility and Contrarian Ventures. Withrop Square and Wisdom VC, mobility and clean tech-focused investors, also joined this round.
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Origin stories are satisfying because we already know the hero will overcome the odds — and in doing so, they’ll reveal their core strengths.
This week, we published a four-part series about how Klaviyo co-founders Andrew Bialecki and Ed Hallen bootstrapped their startup into an e-commerce marketing automation platform now valued at $4.15 billion.
Neither founder was bitten by a radioactive spider or received a serum that enhanced their entrepreneurial skills; instead, they focused on outreach to prospective customers to find out what they were willing to pay for and largely ignored the competition.
“Bootstrapping Klaviyo, it came out of this: ‘Hey, if we are super disciplined about finding a problem that someone will pay us to solve, we have a real company,’” said Hallen.
Full Extra Crunch articles are only available to members.
Use discount code ECFriday to save 20% off a one- or two-year subscription.
Even though millions of us respond every day to the personalized, automated emails sent through its platform, Klaviyo still isn’t a well-known brand. Our ongoing series of EC-1s offers entrepreneurs real insight into growing and scaling successful companies, but they’re also extremely useful for consumers who want to understand how the internet really works.
Thanks very much for reading Extra Crunch; I hope you have a great weekend.
Walter Thompson
Senior Editor, TechCrunch
@yourprotagonist
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Several micromobility companies once operated in my city, but consolidation has reduced that to a small handful.
Now that many consumers are buying their own e-bikes and e-scooters, shared dockless micromobility “just hasn’t proven itself to be a profitable line of business,” Puneeth Meruva, an associate at Trucks Venture Capital, told TechCrunch.
There’s only one dockless electric moped provider in my town, so price is no longer a consideration. Instead, my first priority is to find a vehicle with the best-charged battery. (San Francisco has a lot of hills, and you never know where the day might take you.)
Larger players like Lime and Bird have vertically integrated tech stacks for fleet management features like this, but there are also opportunities for startups — imagine a “phantom scooter” that drives itself to a neighborhood with high demand or a moped that alerts drivers if there’s traffic ahead.
This in-depth industry analysis shows how increased regulation on the local level and changing consumer habits are pushing micromobility providers to adapt and innovate.
“Whether you want to stack regulatory compliance on the vehicles, do safety features like ADAS or add mapping content, you kind of need this platform where you can actively develop and launch new apps on the vehicle without having to bring it back to the factory,” Meruva said.
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If the definition of insanity is doing the same thing over and over and expecting a different outcome, then one might say the cybersecurity industry is insane.
Criminals continue to innovate with highly sophisticated attack methods, but many security organizations still use the same technological approaches they did 10 years ago. The world has changed, but cybersecurity hasn’t kept pace.
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By 2025, 463 exabytes of data will be created each day, according to some estimates. It’s now easier than ever to translate physical and digital actions into data, and businesses of all types have raced to amass as much data as possible in order to gain a competitive edge.
However, in our collective infatuation with data (and obtaining more of it), what’s often overlooked is the role that storytelling plays in extracting real value from data.
The reality is that data by itself is insufficient to really influence human behavior. Whether the goal is to improve a business’ bottom line or convince people to stay home amid a pandemic, it’s the narrative that compels action, not the numbers alone.
As more data is collected and analyzed, communication and storytelling will become even more integral in the data science discipline because of their role in separating the signal from the noise.
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We all need to be taking precautionary measures, not just in light of COVID, but to ensure our firms can continue to thrive when faced with unexpected tragedy.
So ask yourself this question: “What would happen if I or my partner(s) checked into the hospital tomorrow and had no phone and/or was too sick to call anyone, and that went on for two or three weeks (or longer)?”
If the answer is “I’m really not sure,” then you don’t have a business continuity plan.
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After years of sustained growth, the pandemic supercharged the outdoor recreation industry. Startups that provide services like camper vans, private campsites and trail-finding apps became relevant to millions of new users when COVID-19 shut down indoor recreation, building on an existing boom in outdoor recreation.
Startups like Outdoorsy, AllTrails, Cabana, Hipcamp, Kibbo and Lowergear Outdoors have seen significant growth, but to keep it going, consumers who discovered a fondness for the great outdoors during the pandemic must turn it into a lifelong interest.
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Dell last week agreed to spin out VMware in exchange for a huge one-time dividend, a five-year commercial partnership agreement, lots of stock for existing Dell shareholders and Michael Dell retaining his role as chairman of its board.
So, where does the deal leave VMware in terms of independence and in terms of Dell influence?
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Many emerging and mature organizations survive or die based on their ability to scale. Scale quicker. Scale cheaper. Scale right.
Typically the IT team bears that burden — on top of countless other demands. IT teams move mountains for their organizations while scaling the tech platform as fast as possible, putting out the latest infrastructure fire and responding to countless day-to-day requests.
The most helpful gift any chief information officer or chief technology officer can give their IT teams is more time. Many people think that means adding another team member. But it could be as simple as introducing a low-code integration platform.
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A stunning first quarter in venture capital funding was not restricted to the United States; Europe also had one hell of a start to the year.
The venture capital world kicked off its 2021 European investing cycle with enough activity to set the continent on the path that would crush yearly records.
Inside the data, there’s lots to unpack, including which sectors of European startups stood out in terms of capital raised, rising seed and late-stage deals, and dollar volume. We’ll also need to discuss exits — the Deliveroo IPO and its various woes was not the only transaction from the period worth understanding.
We’ll keep in mind that all venture capital data lags reality somewhat, as many deals from a particular period are not disclosed or discovered until long after they actually occurred.
In this case, it makes the numbers all the more impressive.
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Robotic process automation unicorn UiPath went public this week, concentrating our focus on its value.
UiPath raised its last private round when the markets were most interested in public offerings and is now going public in a slightly altered climate.
In numerical terms, UiPath raised its IPO range from $43 to $50 per share to $52 to $54 per share. That’s a 21% jump in the value of the lower end of its range and an 8% gain to the value of the upper end of its per-share IPO price interval.
UiPath is also selling more shares than before, which should make its total valuation slightly larger at the top end than a mere 8% gain. So let’s go through the math one more time.
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The investment landscape for insurtech startups is off to a hot start in Q2 2021. Since the end of the first quarter, we’ve seen several players in the broad startup category announce new capital.
But, as anyone who’s familiar with startups that offer insurance-related products and services knows, the sector is enough of a mixed bag that one needs to segment down to get clarity on how constituent companies are performing.
Let’s discuss insurtech’s 2020 as a whole, peek at some preliminary 2021 venture data and then dive deep into what we’ve collected regarding growth among insurtech marketplace players.
Covering longitudinal progress of specific startup categories is one of our favorite things to do. So, please, walk with us!
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Research papers come out far too frequently for anyone to read them all. That’s especially true in the field of machine learning, which now affects (and produces papers in) practically every industry and company.
This column aims to collect some of the most relevant recent discoveries and papers — particularly in, but not limited to, artificial intelligence — and explain why they matter.
This week, we dove into “introspective failure prediction,” using ML to identify dangerous moles, and spotting cows from space.
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With strict privacy laws such as GDPR and CCPA already listing big-ticket penalties — and a growing number of countries following suit — businesses have little option but to comply.
It’s not just bigger, established businesses offering privacy and compliance tech; brand-new startups are filling in the gaps in this emerging and growing space.
Privacy isn’t dead, as many would have you believe. New regulations, stricter cross-border data transfer rules and increasing calls for data sovereignty have helped the privacy startup space grow thanks to an uptick in investor support.
This is how we got here, and where investors are spending.
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UiPath is not worth $36 billion, as we might have expected, but at a figure below $30 billion.
At $29.1 billion, UiPath has a roughly 35x run-rate multiple. That just about ties it for eighth-best overall. Among all public cloud companies. That means that UiPath is insanely valuable, just not that insanely valuable.
So what went wrong with the company’s final private round? The Exchange’s hunch is that UiPath’s final private investors expected the market to stay as hot as it once was, but it has cooled since the first two months of the year. So, instead of UiPath coming to the market in the expected climate, the company instead had to price where it did because the weather predicted by its final private price had already chilled.
Those investors gambled, in other words, hoping that a last-minute, pre-IPO round could snag them a rapid return on a company going public in a hot market. That didn’t work out.
And how bad is that? Not very! UiPath’s IPO is more a meeting of private-market exuberance and modestly more conservative public markets. It’s nothing to cry about.
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The second half of 2021 will bring incredible growth, the likes of which we haven’t seen in a long time.
Here’s how marketing in tech will shift — and what you need to know to reach more customers and accelerate growth this year.
First and foremost, differentiation is going to be imperative. It’s already hard enough to stand out and get noticed, and it’s about to get much more difficult as new companies emerge and investments and budgets balloon in the latter half of the year.
Additionally, tech companies need to be mindful not to ignore the most important part of the ecosystem: people. Technology will only take you so far, and it’s not going to be enough to survive the competition.
Tactically, the most successful tech companies will embrace video and experimentation in their marketing — two components that will catapult them ahead of the competition.
Ignoring these predictions, backed by empirical evidence, will be detrimental and devastating. Fasten your seatbelts: 2021 is going to be a turbocharged year of growth opportunities for marketing in tech.
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Dear Sophie,
I’m a female entrepreneur who created my first startup a few months ago.
Once my startup gets off the ground — and as COVID-19 gets under control — I’d like to visit the United States to test the market and meet with investors. Which visas would allow me to do that?
—Noteworthy in Nairobi

Despite a somewhat circuitous route, UiPath closed its first day as a public company worth more than it was in its Series F round — when it sold 12,043,202 shares at $62.27576 apiece, per SEC filings. More simply, UiPath closed on Wednesday worth more per-share than it was in February.
How you might value the company, whether you prefer a simple or fully diluted share count, is somewhat immaterial at this juncture. UiPath had a good day.
TechCrunch spoke with UiPath CFO Ashim Gupta, curious about the company’s choice of a traditional IPO, its general avoidance of adjusted metrics in its SEC filings and the IPO market’s current temperature.
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The global venture capital market had a cracking start to the year. Coming off a 2020 high, VC totals in the United States, in Europe, and among competitive verticals like insurtech and AI are on pace to set new records in 2021.
The rapid-fire deal-making and trend of larger venture checks at higher valuations that The Exchange has tracked for some time require private-market investors to make decisions faster than ever. For venture capitalists, the timeline for reaching conviction around a startup’s thesis and executing due diligence has become compressed.
Some venture capitalists are turning to data to move more quickly. Some are spending more time preparing to be vetted themselves. And some investors are simply doing the work beforehand.
We were tipped off to the concept of pre-diligence during the reporting process for a look into recent fundraising trends in the AI/ML space. Sapphire investor Jai Das, when asked about how he was handling a competitive and swiftly moving market for AI startup investments, said that “most firms are completing their due diligence way before the financing actually happens.”
How does that work in practice?
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Your clients might not demand 24/7 customer service yet, but they’re certainly hoping for it.
But how can a startup with a lean staff provide round-the-clock customer care? There are several options available, but more than ever, outsourcing is one of them.
When should your startup consider outsourcing its customer care? And what should you look for in a provider?
Here are some insights on what customer care as a service (CCaaS) can do for you, and how fast-growing startups have been leveraging this new class of partners to boost customer satisfaction.
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Productivity infrastructure is on the rise and will continue to be front and center as companies evaluate what their future of work entails and how to maintain productivity, rapid software development and innovation with distributed teams.
Understanding the benefits, use cases and steps to consider can propel organizations into the next phase of digital transformation.
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The clock begins ticking on a startup the day the doors open. Regardless of a young company’s struggles or success, sooner or later the question of when, how or whether to sell the enterprise presents itself. It’s possibly the biggest question an entrepreneur will face.
For founders who self-funded (bootstrapped) their startup, a boardroom full of additional factors comes into play. Some are the same as for investor-funded firms, but many are unique.
After 18 years of bootstrapping a BI software firm into a business that now serves 28,000 companies and 3 million users in 75 countries, here’s what I’ve learned about myself, my company, about entrepreneurship and about when to grab for that brass ring.
Put happiness at the center of the decision, and let your intuition — the instincts that made you the person you are today — be your guide.
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Mobility mavens, June 9 will be here before you know it, and that means it’s time to get your strategy ducks in a row for TC Sessions: Mobility 2021. You want to make the most of your time at this one-day virtual event featuring interactive presentations with the mobility industry’s top movers, shakers and startup dream makers, amirite?
Take your team to increase your ROI. Right now, you can grab a group discount — at the early-bird price — when you buy a block of four or more tickets to TC Sessions: Mobility. Don’t procrastinate. At $70 per pass, you’ll save a couple hundred bucks — but only if you make your purchase by May 5, at 11:59 pm (PT).
Like the old expression says, if you want to go fast, go alone. If you want to go far, go together. You’ll cover more ground and discover more opportunities with your whole team at your side.
TC Sessions: Mobility 2021 will feature an incredible lineup of speakers, presentations, fireside chats and breakouts all focused on the current and future state of mobility — like EVs, micromobility and smart cities for starters — and the investment trends that influence them all.
Investors like Clara Brenner (Urban Innovation Fund), Quin Garcia (Autotech Ventures) and Rachel Holt (Construct Capital) — all of whom will grace our virtual stage. They’ll have plenty of insight and advice to share, including the challenges that startup founders will face as they break into the transportation arena.
You’ll hear from CEOs like Starship Technologies’ Ahti Heinla. The company’s been busy testing delivery robots in real-world markets. Don’t miss his discussion touching on challenges ranging from technology to red tape and what it might take to make last-mile robotic delivery a mainstream reality.
Taking your team also makes you a highly efficient networking unit. Find ad hoc opportunities in the virtual platform’s chat feature or use CrunchMatch, our AI-powered platform, to zero in on the people best aligned with your business goals. Schedule virtual product demos, pitch investors or recruit new talent.
Here’s what Rachael Wilcox, a creative producer at Volvo Cars, told us about her networking experience at TC Sessions: Mobility 2020:
I didn’t think I’d network on a virtual platform but, it turns out, it’s a lot easier to network with more people. Folks just felt more comfortable reaching out. I had conversations with people I probably wouldn’t have met otherwise, and that was an unexpected benefit.
TC Sessions: Mobility 2021 takes place on June 9, but if you want to take your team — and save 25% in the process — it’s now o’clock. Buy your group discount passes before the early-bird price disappears on May 5 at 11:59 pm (PT). Grab your cohort and go!
Is your company interested in sponsoring or exhibiting at TC Sessions: Mobility 2021? Contact our sponsorship sales team by filling out this form.
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Unagi, the startup behind the portable, design-centric electric scooters, is launching its subscription service to six more U.S. cities in an expansion fueled by $10.5 million in funding.
The startup, launched in late 2018 by former Beats Music CEO and MOG co-founder David Hyman, said Wednesday it is bringing its subscription service to Austin, Miami, Nashville, Phoenix, San Francisco and Seattle. Unagi will also be expanding its service in the New York and LA metropolitan regions, including all five NYC boroughs, Long Island, Westchester and Northern New Jersey, as well as the Westside and Southeast LA, the San Fernando Valley and Orange County.
All together, these areas represent a market of about 30 million potential consumers. The Series A funding round is led by the Ecosystem Integrity Fund with participation from Menlo Ventures, Broadway Angels and Gaingels, among others.
The expansion comes just six months after the commercial scooter company piloted its “All-Access” subscription service in New York City and Los Angeles.
Unagi might not be the only scooter company to ever offer a subscription service. It is quickly becoming the best known and the one with the biggest reach in the United States. Bird launched a similar offering in 2019, but has gone quiet about it.
Dubbed by TechCrunch as the “iPhone of scooters” a couple of years ago, Unagi is offering its Model One electric scooter with a dual motor for $49 per month. The aim is to make the scooters accessible to a wider populace that might not want to shell out the $990 to own one outright. Sales of the sleek, sturdy and incredibly lightweight scooters have skewed heavily toward men over 35 years of age, according to Hyman. Unagi’s subscription service, on the other hand, caters more toward the millennial yuppie who likes nice things but doesn’t like commitment.
“Our market is purely urban, and our internal corporate mantra is: If you can’t carry our scooter up a three-story walk-up, then it’s not something we want to do,” Hyman told TechCrunch. “I think there’s a generation of consumers that prefer access over ownership and don’t want the responsibility and the maintenance concerns.”
This is the same generation that grew up on kick scooters and thus intuitively know how to ride the scooters they’re seeing on the street, which partially explains some of the mighty success e-scooters have seen in recent years, said Hyman.
The global electric scooter market is expected to grow around 8% per year over the next decade, reaching $42 billion by 2030. Based on research conducted by Unagi and Berkeley Haas School of Business, Hyman predicts sharing will account for a third of the total e-scooter market, with ownership and subscription taking up the remainder. He said the subscription model is more attractive than the shared model because it doesn’t entail hunting for an available scooter, or wondering if the last rider coughed Rona germs all over it once you do find it.
Unagi’s pitch is to create a hassle-free experience with upfront pricing and the ability to cancel a subscription anytime. The monthly fee covers the cost of maintenance and insurance for lost, stolen or damaged scooters. There are some stipulations though. Customers have to pay a $50 set-up fee.
Hyman said he thinks it’ll take some time for the subscription model to ramp up, but once it does, it will be Unagi’s primary revenue driver. From 2019 to 2020, Unagi grew 450% with demand for subscription scooters in the pilot cities going “off the charts,” according to Hyman, but he declined to provide numbers for scaling those charts.
“I actually think the pandemic only hurt us because one of the primary use cases for our product is commuting,” said Hyman in response to a query about an eventual plateau of e-scooter craze if a vaccinated populace gets back to its regular commuting styles.
“In a city, the vast majority of people’s rides are under three miles, and having a portable electric scooter just kills everything,” he said. “It’s so much easier to carry around and you don’t have to worry about locking it up outside, don’t have to worry about theft or carrying it up to your apartment or on the subways.”
The scooters weigh about 26 pounds and can balance on either wheel when folded. On a single charge, they can take you eight to 15 miles, depending on your weight and whether you’re cruising on one motor or blasting past the clunky rideshare scooters with both motors.
The subscription model here works well alongside e-scooter sales because it allows for scooters to be repurposed. Subscribers aren’t guaranteed new scooters. They’re more likely to get one that’s certified pre-owned. And because Unagi is committed to building with high-end materials, the company says regular maintenance keeps scooters alive for an expected three to five years.
Hyman, who has a track record of creating subscription business models, like the MOG music subscription that eventually turned into Apple Music, has personal reasons for offering hardware-as-a-service in the form of electric scooters. He lived in Amsterdam for three years, where biking is far more commonplace than driving.
“Considering how many commutes are under three miles, the fact that there are so many cars in cities is ridiculous,” said Hyman. “We are hell-bent on getting cars out of cities.”
Update: The article previously stated that Unagi required a three-month subscription. The company has decided to end that requirement.
Early Stage is the premier “how-to” event for startup entrepreneurs and investors. You’ll hear firsthand how some of the most successful founders and VCs build their businesses, raise money and manage their portfolios. We’ll cover every aspect of company building: Fundraising, recruiting, sales, product-market fit, PR, marketing and brand building. Each session also has audience participation built-in — there’s ample time included for audience questions and discussion. Use code “TCARTICLE at checkout to get 20% off tickets right here.
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As NASA is quick to remind people, the investments it funnels toward space exploration often wind up improving life on Earth — and it’s now in the business of speeding up some of that work through startups. SMART, a startup founded in 2020, has a partnership with NASA through the Space Act Agreement and is part of the agency’s formal Startup Program that aims to commercialize some of its innovations. The young company today revealed its first product: An airless bicycle tire based on technology NASA engineers created to make future lunar and Martian rovers even more resilient.
SMART’s METL tire is the first fruit of the startup’s work with NASA’s Glenn Research Center, where NASA engineers Dr. Santo Padula and Colin Creager first developed their so-called “shape memory alloy” (SMA) technology. SMA allows for a tire constructed entirely of interconnected springs, which requires no inflation and is therefore immune to punctures, but which can still provide equivalent or better traction when compared to inflatable rubber tires, and even some built-in shock-absorbing capabilities.
Engineers at NASA’s Glenn Research Center assemble the new shape memory alloy rover tire prior to testing in the Simulated Lunar Operations Laboratory. Image Credits: NASA
Dr. Padula and Creager’s key development was creating an alloy that can return to their shape at the molecular level, meaning they can deform to adapt to uneven terrain, including obstacles like gravel and potholes, and return to their shape without losing structural integrity over time.
SMART, which is co-founded by “Survivor: Fiji” champion Earl Cole and engineer Brian Yennie, worked with Padula and Creager, along with former NASA intern Calvin Young, to apply the benefits of SMA to the consumer market. They’re targeting the cycling market first with their METL tire, which is set to become available to the general public by early next year. Following that, SMART intends to also pursue bringing SMA tires to the automotive and commercial vehicle industries, too.
Already, SMART has a partnership in place with Ford-owned Spin, the bike and scooter-sharing company focused on novel micromobility models. SMART’s technology has the potential not only to make flat tires or under inflation a thing of the past, but could reduce cost and waste long-term by supplementing the need for rubber tires, which need frequent replacement and can be a danger to riders or drivers when used without proper pressure.
SMART is also using WeFunder to seek crowdsourced equity investment, with SAFEs currently available at an $8 million valuation cap.
Early Stage is the premier “how-to” event for startup entrepreneurs and investors. You’ll hear firsthand how some of the most successful founders and VCs build their businesses, raise money and manage their portfolios. We’ll cover every aspect of company building: Fundraising, recruiting, sales, product-market fit, PR, marketing and brand building. Each session also has audience participation built-in — there’s ample time included for audience questions and discussion. Use code “TCARTICLE at checkout to get 20% off tickets right here.
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Bolt is best known for its ride-hailing service. But the company also operates an electric scooter service in 45 cities across Europe. Designed by the company’s in-house hardware team, the new model focuses on safety.
As you can see in the photo, it’s a big scooter (it weighs 19kg — that’s more than an average bike). It has a battery with a 40km range and it is primarily made of aluminum.
The company says it should last up to 60 months thanks to a modular design. Bolt can replace parts without having to replace the scooter altogether.
Behind the scenes, you’ll find built-in sensors to detect accidents and unsafe riding. If you fall or if you brake sharply, Bolt can be alerted. The scooter also recognizes unsafe riding patterns. Combined with audio and visual warnings, it should educate riders about what you’re supposed to do and not do.
On the integrated dashboard, you can receive alerts telling you that you’re riding in a pedestrian area, or in a low-speed area. You can also see if you’re allowed to park in a certain area. Bolt plans to turn on front light blinking when you enter a pedestrian or low-speed area.
Like most modern e-scooter models, Bolt can swap the battery without having to move the entire scooter. It is much more efficient to recharge detachable batteries than scooters themselves.
A few weeks ago, Bolt unveiled plans to double-down on scooters. It plans to operate a scooter service in more than 100 cities in 2021. There could be as many as 130,000 electric scooters and electric bikes in European cities. Let’s see if the company delivers on its ambitious 2021 road map.
Image Credits: Bolt
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