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Extra Crunch roundup: first-check myths, Miami relocation checklist, standout SaaSy startups

This may seem like a great time to launch a SaaS startup, but the landscape is crowded with well-designed applications that promise “blazingly fast and delightfully simple” experiences, according to seed-stage investor John Chen of Fika Ventures.

Most SaaS startups will fail, but not because of a sour marketing campaign or server downtime. The majority of these companies will fall victim to what Chen calls “the myth of frictionless onboarding.”

Despite the hype about ease of use, enterprise companies always ask customers to abandon familiar tools so they can learn something new.

“Just like with a new fitness program, participants feel good after completing the workout, but it takes a lot of activation energy to start and hard work to get there,” Chen notes.


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Instead of putting the onus on customers to roll up their sleeves, he suggests that SaaS startups learn from cryptocurrency culture and find ways to “incentivize users to do the necessary work to have the right experience.”

But how do you encourage users to put in the time and effort required to produce an optimal customer experience?

“In a world where there is a surplus of alternatives for every job to be done, the scarce resource is not content, tooling, or hacks and tricks,” says Chen. “It’s attention.”

We’re off on Monday, May 31 in observance of Memorial Day; I hope you have a relaxing weekend!

Walter Thompson
Senior Editor, TechCrunch
@yourprotagonist

Dismantling the myths around raising your first check

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Image Credits: Klaus Vedfelt (opens in a new window) / Getty Images

As startups and venture capital grow in tandem, fundraising has gone from a formal affair on Sand Hill Road to a process that can happen anywhere from Twitter to Zoom.

While fundraising may no longer require a trip to California, it might depend on whether you got an invite to a private audio app. And while you may not need to be an insider, second-time founders — largely male and white — still have a competitive advantage.

The growing complexity of fundraising has the opportunity to make tech either inclusive or exclusive.

VC is the flashy gold medal, but the rapid growth of emerging fund managers means that a first check can be piecemealed together from a variety of different sources. The options for financing are seemingly endless: syndicates, public crowdfunding, VC firms, accelerators, debt financing, rolling funds, and, for the profitable few, bootstrapping.

Doximity’s S-1 may explain why healthcare exits are heating up

Telehealth startup Doximity filed to go public earlier today. Notably, the company has not fundraised since 2014, a year in which it attracted just under $82 million at a valuation of $355 million, per PitchBook data.

How has it managed to not raise money for so long? By generating lots of cash and profit over the years. Healthtech communications, it turns out, can be a lucrative endeavor.

What Vimeo’s growth, profits and value tell us about the online video market

Image Credits: Avishek Das/SOPA Images/LightRocket via Getty Images

The spin-out of video platform Vimeo from IAC completed this week, and the smaller company is now trading as an independent entity under the ticker ‘VMEO’.

If you missed the news that the internet conglomerate was spinning out the video service, don’t feel bad; it slipped past many radars. But with the company now trading, our access to its historical results, and our minds still enthralled by YouTube’s recent financial performance for Alphabet, it’s worth taking a moment to digest the company’s health.

Flywire’s flotation suggests the IPO slowdown is behind us

The Flywire IPO is neat from a financial perspective and notable in that it’s a Boston exit as opposed to yet another New York or San Francisco-based flotation. It’s nice to see some other cities put points on the board.

But more than that, this IPO is a useful measuring stick for keeping tabs on the IPO market as a whole. This year and the last are shaping up to be key exit periods for startups and unicorns of all shapes and sizes; many a venture capital fund return rests on these public debuts.

Dear Sophie: Any unique immigration strategies for quick hiring?

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Image Credits: Bryce Durbin/TechCrunch

Dear Sophie,

I do recruitment for tech startups. With a surge of VC investing, many startups are urgently hiring.

Which visas offer the quickest options for international talent? Are there any unique strategies that you would recommend we explore?

— Maverick in Milpitas

7 questions to ask before relocating your startup to Florida

a photo of an art deco style building in Miami with pastel gradient colors

Image Credits: Artur Debat (opens in a new window) / Getty Images

Cities like Miami, Pittsburgh and Austin have been drawing talent and wealth from Silicon Valley for years, but the COVID-19 pandemic accelerated the trend.

In recent months, many investors and entrepreneurs have noisily departed for Miami, citing the region’s favorable business climate and quality of life.

It’s always good to consider one’s options, but before booking a moving van for the Sunshine State — or any emerging tech hub, for that matter — here are some basic questions entrepreneurs should ask themselves.

Vise CEO Samir Vasavada and Sequoia’s Shaun Maguire break down the art of the pitch

Image Credits: Sequoia Capital / Wolfe + Von / TechCrunch

In just a few short years, Vise has gone from launching on the Disrupt Battlefield stage to a unicorn. Co-founders Samir Vasavada and Runik Mehrotra met Sequoia’s Shaun Maguire at an after-party at the event, and Maguire ended up leading a seed and Series A round while Sequoia led the Series B.

Last week, Vise raised its Series C of $65 million and was officially valued at $1 billion post-money.

We spoke to the pair about the early fundraising process for Vise, what Vasavada has learned about delivering a good fundraising pitch, and what stood out about the pitch and the product for Maguire.

Acorns’ SPAC listing depicts a consumer fintech business with a SaaSy revenue mix

Another day, another unicorn public offering.

On Thursday, it was Acorns, a consumer fintech service that blends saving and investing into a freemium product.

Acorns fits inside the larger savings-and-investing boom seen over the last four or five quarters as consumers buffeted by the economic changes brought on by COVID-19 turned to stashing cash and boosting their equities investing cadence.

By now this is old news, but we haven’t had a clear picture of the economics of consumer fintech startups accelerated by the pandemic. Now that Acorns has decided to list via a SPAC — more on that in a moment — we do.

Poor onboarding is the enemy of good hiring

Image of a person talking to two colleagues via videoconferencing.

Image Credits: Olga Strelnikova (opens in a new window) / Getty Images

The world of hybrid work is here, and the usual 10-minute intro call, swag bag and first-day team lunch are just not enough to make your new employee feel welcome.

While many companies have found a way to interview and select candidates in a fully remote environment, few have spent time and resources on aligning the “pre-boarding” and onboarding process for the new hybrid world of work. Many employers still rely on old ways of welcoming new hires, despite our totally changed work environment.

It’s important to capitalize on candidates’ enthusiasm and eagerness from the moment the offer is signed instead of when they log in on Day One, because first impressions can make or break a candidate’s chances of staying at a company.

 

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Clubhouse will create billions in value and capture none of it

Hello and welcome back to Equity, TechCrunch’s venture capital-focused podcast, where we unpack the numbers behind the headlines.

Natasha and Danny and Alex and Grace were all here to chat through the week’s biggest tech happenings. It was a busy week on the IPO front, Danny was buried in getting the Tonal EC-1 out, and Natasha took some time off. But the host trio managed to prep and record a show that was honestly a kick to record, and we think, a pleasure to listen to!

So, for your morning walk, here’s what we have for you:

It was a mix of laughs, ‘aha’ moments and honest conversations about how complex ambition in startups should be. One listener the other day mentioned to us that the pandemic made it harder to carve out time for podcasts, since listening was often reserved for commutes. We get it, and in true scrappy fashion, we’re curious how you’ve adapted to remote work and podcasts. Let us know how you tune into Equity via Twitter and remember that we’re thankful for your ears!

Equity drops every Monday at 7:00 a.m. PST, Wednesday, and Friday at 6:00 AM PST, so subscribe to us on Apple PodcastsOvercastSpotify and all the casts!

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Google alum startup Cartken and REEF Technology launch Miami’s first delivery robots

Self-driving and robotics startup Cartken has partnered with REEF Technology, a startup that operates parking lots and neighborhood hubs, to bring self-driving delivery robots to the streets of downtown Miami.

With this announcement, Cartken officially comes out of stealth mode. The company, founded by ex-Google engineers and colleagues behind the unrequited Bookbot, was formed to develop market-ready tech in self-driving, AI-powered robotics and delivery operations in 2019, but the team has kept operations under wraps until now. This is Cartken’s first large deployment of self-driving robots on sidewalks.

After a few test months, the REEF-branded electric-powered robots are now delivering dinner orders from REEF’s network of delivery-only kitchens to people located within a 3/4-mile radius in downtown Miami. The robots, which are insulated and thus can preserve the heat of a plate of spaghetti or other hot food, are pre-stationed at designated logistics hubs and dispatched with orders for delivery as the food is prepared.

“We want to show how future-forward Miami can be,” Matt Lindenberger, REEF’s chief technology officer, told TechCrunch. “This is a great chance to show off the capabilities of the tech. The combination of us having a big presence in Miami, the fact that there are a lot of challenges around congestion as COVID subsides, still shows a really good environment where we can show how this tech can work.”

Lindenberg said Miami is a great place to start, but it’s just the beginning, with potential for the Cartken robots to be used for REEF’s other last-mile delivery businesses. Currently, only two restaurant delivery robots are operating in Miami, but Lindenberger said the company is planning to expand further into the city and outward into Fort Lauderdale, as well as other large metros the company operates in, such as Dallas, Atlanta, Los Angeles and eventually New York.

Lindenberger is hoping the presence of robots in the streets can act as a “force multiplier,” allowing them to scale while maintaining quality of service in a cost-effective way.

“We’re seeing an explosion in deliveries right now in a post-pandemic world and we foresee that to continue, so these types of no-contact, zero-emission automation techniques are really critical,” he said.

Cartken’s robots are powered by a combination of machine learning and rules-based programming to react to every situation that could occur, even if that just means safely stopping and asking for help, Christian Bersch, CEO of Cartken, told TechCrunch. REEF would have supervisors on site to remotely control the robot if needed, a caveat that was included in the 2017 legislation that allowed for the operation of self-driving delivery robots in Florida.

“The technology at the end of the day is very similar to that of a self-driving car,” said Bersch. “The robot is seeing the environment, planning around obstacles like pedestrians or lampposts. If there’s an unknown situation, someone can help the robot out safely because it can stop on a dime. But it’s important to also have that level of autonomy on the robot because it can react in a split second, faster than anybody remotely could, if something happens like someone jumps in front of it.”

REEF marks specific operating areas on the map for the robots and Cartken tweaks the configuration for the city, accounting for specific situations a robot might need to deal with, so that when the robots are given a delivery address, they can make moves and operate like any other delivery driver. Only this driver has an LTE connection and is constantly updating its location so REEF can integrate it into its fleet management capabilities.

Image Credits: REEF/Cartken

Eventually, Lindenberger said, they’re hoping to be able to offer the option for customers to choose robot delivery on the major food delivery platforms REEF works with like Postmates, UberEats, DoorDash or GrubHub. Customers would receive a text when the robot arrives so they could go outside and meet it. However, the tech is not quite there yet.

Currently the robots only make it street-level, and then the food is passed off to a human who delivers it directly to the door, which is a service that most customers prefer. Navigating into an apartment complex and to a customer’s unit is difficult for a robot to manage just yet, and many customers aren’t quite ready to interact directly with a robot. 

“It’s an interim step, but this was a path for us to move forward quickly with the technology without having any other boundaries,” said Lindenberger. “Like with any new tech, you want to take it in steps. So a super important step which we’ve now taken and works very well is the ability to dispatch robots within a certain radius and know that they’re going to arrive there. That in and of itself is a huge step and it allows us to learn what kind of challenges you have in terms of that very last step. Then we can begin to work with Cartken to solve that last piece. It’s a big step just being able to do this automation.”

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Attend TechCrunch’s free virtual Miami meetup on March 11

TechCrunch is hosting a small virtual meetup this Thursday centered around Miami. We hope you can attend. It’s free.

This is our first (virtual) field trip to Miami. Even though we can’t be there physically right now, it’ll sure feel like we are. All lights will be shining on the Magic City. The area is quickly transforming thanks to active investors, interesting companies, a Twitter-proficient mayor and beautifully scenic living.

If you’re interested in what’s happening in Miami in general, seeking out a new, up-and-coming city to live in, looking for cool companies and talented founders to invest in, then you’ll want to register and drop March 11 on your calendar. This is a virtual event, but space is still limited, so register early.

Here’s just some of what you can expect:

  • Networking – It’s what you can always count on us for. Companies are started and deals get done at TechCrunch events (yes, even the virtual ones!).
  • Pitch-off – We’re going to tap into the local tech scene in Miami and bring on some VCs to take a look at  your pitches. They’ll give you feedback live from the stage. Sign up to pitch by filling out this form.
  • Panels – Meet the movers and shakers up close and personal. Hear about their journey, ask them questions and find out what’s special to them about Miami.

All along the way we’ll be asking for your feedback by way of polls, Q&As and surveys. We want to hear from everyone who lives in the birthplace of sunscreen, and we’re looking to you for suggestions on folks who should be getting all of the attention we can throw at them on March 11. Drop suggestions in the comments below.

It’s going to be one to remember, and it’s the perfect setup for when we can safely crash the city in person again!

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6 Miami-based investors share their views on the region’s startup scene

Miami is quickly becoming a symbol for the tech exodus from Silicon Valley. The area is home to a number of investors, successful tech founders and an eager local government.

For this survey, TechCrunch spoke to a number of investors about the area’s potential, opportunities and key players. This is the second survey TechCrunch published on the area and the first can be found here.

In this survey, these investors agree on several aspects of Miami. They see a huge opportunity for the region to become a major startup hub by utilizing its diverse workforce and wonderful quality of life. As they say below, the future of work is uncertain and Miami is becoming more attractive as workforces disconnect from office buildings.

We spoke to the following investors:


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Alexandra Wilkis Wilson, co-founder and managing partner, Clerisy

Where do you see Miami’s startup scene five years from now?

Miami’s startup scene has been growing and evolving over the past 5+ years thanks to local organizations supporting entrepreneurship including, but not limited to Endeavor Miami, The Knight Foundation, The Lab, Rokk3r Labs, eMerge Americas, Miami Angels and Wyncode. Many of Miami’s entrepreneurs, investors and startups have historically had ties to Latin America. I think going forward, the Miami tech scene will certainly continue to be a conduit to Latin America as it has been in the past. However, I predict more non-Latin American founders, investors, engineers and operators from cities like New York, LA and San Francisco, will also choose to build their businesses in Miami due to higher quality of life and more attractive tax rates. This dynamic will bring more relevant talent and a larger, more robust tech ecosystem to South Florida.

Remote work is pushing and pulling the global workforce. This means that offices will disappear from Miami, even with more companies moving in, but also more locals who work remotely for companies elsewhere. How do you see these factors impacting the city’s tech evolution?

I think we will see more diverse talent flow through Miami as a result of remote work becoming the norm. If employees technically headquartered in other cities are able to work remotely from anywhere, why not try out working from home while based in sunny Miami where one can be outdoors every day of the year? I recently joined a WhatsApp chat called “Nomads in Miami” that includes a variety of intellectually curious people from all walks of life (from creatives, to entrepreneurs, to traditional professionals) who are either temporarily in Miami this winter or have made a permanent move to South Florida. This chat is reflective of new groups of people coming to experience The Magic City. Anecdotally, I’ve found that many of these people who are “testing Miami out,” had never spent significant time in Miami before. I also recently joined another WhatsApp chat #miamitechlife that includes a local community of founders, investors, executives and local leaders to meet, collaborate and network while engaging in fun activities around Miami. There is an excitement and energy in Miami right now, and I believe it’s here to stay!

What industry sectors do you focus on within Miami (and beyond)? What is happening in Miami now that you’re most excited to fund?

I recently launched a growth equity fund called Clerisy with my amazing business partner Lisa Myers who was most recently a partner at L Catterton, a leader in consumer private equity. We are excited to invest in fast-growing consumer and techsumer companies doing over $10 million in revenue, are quickly scaling and need growth capital. We will fund businesses that meet our criteria in categories we like such as health and wellness, consumerization of healthcare, food and beverage, beauty, and other consumer and techsumer areas. I would be thrilled to find an investment based in Miami, however Clerisy is not focused on a specific geography. We will invest in businesses located in cities or countries where we have previous business experience and ample, relevant networks.

What are some of the local challenges you’ve encountered or seen founders struggle with? More generally, how should people looking to hire in, invest in, or relocate to Miami think about doing business in the city?

The Miami tech ecosystem is smaller than in the Bay Area or New York and arguably less intense, with fewer exits so far of which to speak. Although tightly knit, it is indeed welcoming to newcomers. I think this local hospitality is because Miami has had a bit of a transient nature among some of its inhabitants due to many Latin Americans coming and going every year, depending on the political or economic situations in their respective home countries. I think it will be easier than ever to convince new hires to relocate to Miami. The more success and exits Miami’s existing startups have, the easier it will be to attract more investment at the local level and more future talent.

Who are key startup people you see creating success locally, whether investors, founders or even other types of startup ecosystem roles like lawyers, designers, growth experts, etc.

On a local level, Miami needs a range of people to support its startup ecosystem: founders, high-quality talent ranging from engineers to marketers to creatives, angel investors, venture capital and private equity funds, lawyers, and then ideally a loyal and engaged consumer base that proudly supports its local companies.

David Goldberg, general partner, Alpaca

Where do you see Miami’s startup scene five years from now?

Miami has everything in place to accelerate its rise to be cemented as a significant tech/startup ecosystem. It now has capital (investors), founders, talent and infrastructure, each growing by the day given the attractiveness to the area. In five years, I am confident Miami will only trail SF, NYC, LA and Boston in terms of size/deals.

Remote work is pushing and pulling the global workforce. This means that offices will disappear from Miami, even with more companies moving in, but also more locals who work remotely for companies elsewhere. How do you see these factors impacting the city’s tech evolution?

It’s a double-edged sword. In a positive sense, you’ll get founders moving here, building out remote/distributed/hybrid teams. You’ll also have individual employees living here, but working remotely for companies based in other areas. What will be harder to get is the giant company all built from scratch with everyone local. These successes (e.g., Uber in SF) create thousands of future founders, operators and investors that pay it forward in their ecosystem. Without that, it will be tough to truly crack the top tier.

What industry sectors do you focus on within Miami (and beyond)? What is happening in Miami now that you’re most excited to fund?

As a firm, we focus broadly on consumer, marketplaces, e-commerce infrastructure, real estate technology and fintech. Given the influx of talent, I’m not sure if Miami needs to be pigeonholed to a few sectors. Traditionally, it’s been known for travel/hospitality, healthcare tech and real estate tech, but I’m already seeing emerging trends around blockchain/crypto, fintech, remote work and even some traditional enterprise SaaS. Miami is also an incredible bridge to Latam and South America and I can see a slew of companies taking advantage of that.

What are some of the local challenges you’ve encountered or seen founders struggle with? More generally, how should people looking to hire in, invest in or relocate to Miami think about doing business in the city?

The physical dispersion can make it more difficult. Just in Miami, there are minihubs in Brickell, Wynwood/Midtown, The Grove, Coral Gables, etc. Then you have completely separate networks up north in Fort Lauderdale, Tampa, etc.

Additionally, Miami needs a bigger focus and contribution from its universities. Silicon Valley, LA, Boston and New York each have top-tier institutions that churn out tech talent. That’s still missing here.

Who are key startup people you see creating success locally, whether investors, founders or even other types of startup ecosystem roles like lawyers, designers, growth experts, etc. We’re trying to highlight the movers and shakers who outsiders might not know.

Honestly, I am uncovering more each day. And everyone likes to talk about the “big names” that have recently moved here, like Keith Rabois, Anthony Pompliano, Harry Hurst, Jon Oringer, etc. But I also have deference to the folks that have been here, working tirelessly for years, creating the foundation. Some that come to mind: Melissa Medina, Matt Haggman, Nico Berardi, Shervin Pishevar, Raul Moas, Nancy Dahlberg, Rebecca Danta, Moishe Mana, Laura Maydon, Brian Brackeen, Tony Jimenez, Brian Breslin, Juan Pablo Cappello, Mellissa Krinzman, Mark Kingdon, and now, of course, Mayor Francis Suarez.

Mark Volcheck, founding partner, Las Olas Venture Capital

Where do you see Miami’s startup scene five years from now?

We think that things are still very early, but are bullish on the future of Florida tech. One of the key things to work on over the next five years is the continued community building — right now, there are a lot of disparate groups and not much communication between them. Over time, that cohesiveness could really drive south Florida forward as a tech ecosystem.

Remote work is pushing and pulling the global workforce. This means that offices will disappear from Miami, even with more companies moving in, but also more locals who work remotely for companies elsewhere. How do you see these factors impacting the city’s tech evolution?

We do think there will be a future for offices and in-person collaboration. Across our entire portfolio nearly all companies have some plan to retain in-person talent. The biggest benefit is that remote work has enabled people in Big Tech to work outside of Silicon Valley, and it appears Miami and South Florida, more broadly, are enjoying the benefits of that decentralization. The distribution of talent will benefit founders here locally as the old VC expectations of tech talent to be hyperconcentrated in Silicon Valley is no longer as true, and people here locally will have access to better resources.

What industry sectors do you focus on within Miami (and beyond)? What is happening in Miami now that you’re most excited to fund?

Our fund targets two primary themes: B2B vertical SaaS and SaaS-enabled businesses/marketplaces, and broadly what we call knowledge worker tools — DevOps, cybersecurity and other typically product-led horizontal applications. Within vertical SaaS, logistics and supply chain tech has really taken off within the last few years, with even more tailwinds due to COVID’s impact on consumer demand and delivery expectations. As logistics is a huge industry for Miami and Florida, we think startups here have a very exciting opportunity in that space. We have now funded several companies in Florida across various aspects of logistics, from final mile delivery to long-haul trucking route optimization.

What are some of the local challenges you’ve encountered or seen founders struggle with? More generally, how should people looking to hire in, invest in or relocate to Miami think about doing business in the city?

Access to capital has been a significant problem for Florida-based founders since before we started our first fund back in 2016. There are relatively few funds actively investing in tech companies here at the seed and Series A stage, and essentially none post-Series A. Companies have historically had difficulty getting attention from Silicon Valley-based VCs due to the preconceptions of Florida as a bad place to start a company. Even as recently as last year the standard line from some Bay Area investors was, “Move out of Florida if you are serious about raising money.” That said, some of these preconceptions have been deserved, as historically South Florida as a business community has been prone to falling for flash over substance and that has occasionally been true for investors and startups as well. With the buzz around Miami and Florida as a place of interest for VCs and tech, we hope that attitudes around funding Florida companies have changed, as it is clear that good businesses can be built anywhere.

Who are key startup people you see creating success locally, whether investors, founders or even other types of startup ecosystem roles like lawyers, designers, growth experts, etc.

We’d like to mention all of our Florida-based companies who have been heads down building great businesses here locally — ReloQuest, CarePredict, OneRail, SmartHop and Plum. They are all hiring and growing like crazy, and several have received follow-on funding from top VCs. Check them out!

Maya Baratz Jordan, CEO and founding partner, Founders Factory New York

Where do you see Miami’s startup scene five years from now?

Cities with a diverse set of well-represented industries are often fertile grounds for building interesting companies. New York is a great example. Tech ecosystems thrive in an environment where you can unearth and solve a myriad of different problems versus just the problems of a single sector. The most interesting and lucrative companies tend to focus on blindspots in big markets. The blindspots are often discovered when they emerge out of silo and there’s a creative flow between industries. This is why I believe the diversity of industries and talent is ultimately a strength for Miami.

Remote work is pushing and pulling the global workforce. This means that offices will disappear from Miami, even with more companies moving in, but also more locals who work remotely for companies elsewhere. How do you see these factors impacting the city’s tech evolution?

One of the reasons it seems a lot of people are moving to Miami now is the fact that their job may not be tethered to a geographic location and they can work where they enjoy living. Given this unique strength to encompass work/life balance, Miami can experiment with hybrid models of working environments. Perhaps the dichotomy of working in an office versus working at home is dated. Offices were created for a time when technology used to be limited and the fastest way to communicate was in person. In-person interaction is important, but perhaps there are ways we can maintain [in-person interaction] that are not necessarily tethered to an office and that incorporate more ways to integrate with one’s life.

What industry sectors do you focus on within Miami (and beyond)? What is happening in Miami now that you’re most excited to fund?

Consumer healthcare is an area I’ve been actively investing in, and it seems like there’s been a lot of activity in Miami in that vertical, ranging from medical robotics to remote monitoring for chronic illnesses. I’m also interested in the future of work and the creator economy, and I believe the diverse set of industries in Miami will breed interesting companies that address the need for people to lucratively pursue their passions.

What are some of the local challenges you’ve encountered or seen founders struggle with? More generally, how should people looking to hire in, invest in, or relocate to Miami think about doing business in the city?

People in Miami joke that they run on “Miami time,” which is something between island time and how New Yorkers think of time.

Who are key startup people you see creating success locally, whether investors, founders or even other types of startup ecosystem roles like lawyers, designers, growth experts, etc.

Miami is a city built by immigrants, and that strength is what will allow Miami to thrive as a tech ecosystem; immigrants start businesses at higher rates than those who are native born. It seems like female founders in particular have been quietly building interesting and successful businesses here.

Sanket S. Parekh, managing partner, Secocha Ventures

Where do you see Miami’s startup scene five years from now? The city has attracted a wide range of people over the years, including more tech and finance companies very recently. How will it add up to something more than the sum of the parts?

If you think of Miami as a product and evaluate its adoption curve, it seems like we have reached the chasm. I.e., those of us who have been here pre-COVID are like those you’d characterize as innovators and the during-COVID crowd as the early adopters. Miami is at the point where we now need to prove we can continue on the curve from early adopters to early majority.

Five years from now we’ll hopefully be focused on headlines showcasing startups that are growing and hiring here, and not just about which investor has relocated here (which is also good, don’t get me wrong, but not the end-all).

We can also wish that Miami’s best traits — its international perspective, its racial, socioeconomic and cultural diversity — will infuse something unique and truly distinctive into the founders and investors building their businesses here.

Remote work is pushing and pulling the global workforce. This means that offices will disappear from Miami, even with more companies moving in, but also more locals who work remotely for companies elsewhere. How do you see these factors impacting the city’s tech evolution?

I don’t see a future where humans stop interacting with each other IRL. While how we “work” will look very different, offices “disappearing” is a bit of a stretch. It’s more likely that we will see an evolution of what an office looks like and how it functions as a “hub.”

Miami is full of disjointed “neighborhood clusters.” Up until now, this has been a negative, but given the changes we are going to see in how we work, I believe this is no longer as critical. In fact, it can be seen as an advantage where someone could live/work on the beach, and go to events/meetings at their “hub,” which may be elsewhere, when needed versus being so focused on living close to your workplace since you need to commute every day.

What industry sectors do you focus on within Miami (and beyond)? What is happening in Miami now that you’re most excited to fund?

While we’ve been based in Miami for the last seven years, we invest globally. In fact, COVID has made it even more acceptable to not be geographically constrained. This is the precise reason you are seeing investors move here.

We invest in fintech, healthcare tech, consumer tech and consumer products.

One of our most exciting portfolio companies is based in Broward: CarePredict. With the changes that COVID has brought about, they are uniquely placed to take advantage and provide the right dose of technology that eldercare requires.

Within our local ecosystem, Chewy and MagicLeap have been large employers. I’m most excited to see what their employees branch out and create in the coming years.

We are also excited to see a growing number of exceptionally talented founders moving to Miami to start their companies. These talents may have selected San Francisco or NYC previously, which is a great opportunity for us to meet exceptional teams at the infancy of an idea.

What are some of the local challenges you’ve encountered or seen founders struggle with? More generally, how should people looking to hire in, invest in or relocate to Miami think about doing business in the city?

Angel rounds are challenging here as compared to other more mature markets where founders or folks from the startup ecosystem play a larger role in angel rounds. Most local angels are used to investing in real estate, and approach early-stage deals differently than those who may be more accustomed to the asset class.

Hiring top-quality talent was also traditionally more challenging here than in tier-one entrepreneurial cities. With the significant influx of remote workers in the past year and the change in perceptions about Miami, we are hopeful that local companies will be able to overcome this challenge.

Miami is a collection of neighborhood clusters, as I mentioned earlier. If someone is looking to relocate here, they should spend some time getting to know what works for them before they commit to a neighborhood.

Who are key startup people you see creating success locally, whether investors, founders or even other types of startup ecosystem roles like lawyers, designers, growth experts, etc.

  • Venture Bites is a local grassroots organization made up of people passionate about the startup ecosystem. They organize educational sessions with key players from across the country and are also organizing a pitch competition with prominent public and private partnerships already in place.
  • Refresh Miami has been a vocal supporter and “info hub” for the community.
  • Miami Angels has been working tirelessly to get more angel investors into the startup ecosystem. There are a lot of high net worth individuals here, but it’s been historically challenging to get their attention away from real estate investing to startup investing. Hopefully, with Miami crossing the chasm it’ll bring more folks into the mix.
  • Animo Ventures and Las Olas Venture Capital are two other VC firms located in South Florida from pre-COVID days. Hopefully we’ll hear of many more setting up shop here in the coming months.
  • The Knight Foundation has been one of the most consistent supporters of the ecosystem and its impact cannot be understated.
  • 500 Startups is one of the very first Silicon Valley firms to have recognized the potential of Miami, setting up an office here a few years ago. Ana and her colleagues have been instrumental in stimulating and engaging the local ecosystem.

Laura González-Estéfani, founder, TheVentureCity

Where do you see Miami’s startup scene five years from now?

If the leaps we have made in the last five years are any indication of the next five, we believe Miami will be the next big tech hub in the southern United States. We have all the right pieces to make that true: engineer/developer schools and academies, startup programs and accelerators for seed, a thriving tech community, exits from founders reinvesting in the next generation of founders, influx of new capital, quality of life that tech company founders and employees are starting to prioritize, engaged local government as we have recently seen, as well as an incredibly diverse pool of talent.

Remote work is pushing and pulling the global workforce. This means that offices will disappear from Miami, even with more companies moving in, but also more locals who work remotely for companies elsewhere. How do you see these factors impacting the city’s tech evolution?

We believe talent has no zip code and smart cities are those that attract and retain the best talent — it’s no longer just about connectivity or infrastructures exclusively. In the past, people had to relocate to work at their dream job sacrificing too much personally. 2020 has just confirmed that you don’t need to sacrifice the way you want to live your life because of a dream job. The complaint we used to hear from talent was that there were not enough mid- to senior-level roles in Miami in tech — remote work has significantly strengthened Miami. Miami is a dream destination for a lot of people in different stages of life, so we see Miami also becoming a great remote work hub for those that can be 100% remote, even if they only spend part of the year here and then migrate to other climates. The workforce has more choices now than ever before and we think people will start to really put quality of life over job location. It is a true game changer.

What industry sectors do you focus on within Miami (and beyond)? What is happening in Miami now that you’re most excited to fund?

We have been based in Miami for the past four years and we invest from Miami to where the best founders are. Sometimes [they are] in Miami and sometimes in other states or countries. “We are from Miami to the world.” We are now witnessing a huge internal movement from other states to Miami, but many of us moved from our countries to Miami because of the immense opportunities Miami offers. We invest in software companies disrupting traditional industries, Health tech, fintech, mobility, cybersecurity and jobs. We have also invested in marketplace business models in products disrupting travel, pets, solutions for SMBs. We love giving a first ticket from $100,000 to seed stage companies jointly with a product-led growth program or a pre-Series A to a ticket of an average of $3 million through our Fund II. We love diverse companies, international mindset and execution over anything else.

Miami has always been an extraordinary hub for fintech, we are closely following interesting companies in this space and obviously health tech. We have to say that we have seen very disruptive companies in proptech and also very interesting marketplaces of all kinds B2C and B2B.

What are some of the local challenges you’ve encountered or seen founders struggle with? More generally, how should people looking to hire in, invest in or relocate to Miami think about doing business in the city?

Our biggest challenge has always been fighting the biases of people around Miami. You have to experience Miami to understand the opportunities it brings. It’s a very welcoming city where so many people will help you land. The next biggest challenge is that the amount of capital that Miami moves versus how much is invested in tech is ridiculous, really a pity. For this reason we need a fund of funds that supports the local funds so that they can develop the ecosystem on this front. And I am not talking about leftovers of capital that need to meet a quota or small initiatives. I mean people investing with true conviction in the asset. That is what gets the flywheel running, capital to fund managers that chose the right entrepreneurs from Miami or outside [and] that create jobs, etc. Let’s not forget that capital attracts founders and founders develop a huge industry that creates thousands of jobs. It is not only about investing in Miami, it’s also about investing from here to the world.

Who are key startup people you see creating success locally, whether investors, founders or even other types of startup ecosystems roles like lawyers, designers, growth experts, etc?

Sure, Juha and Johanna Mikola from Wyncode [since submitting these answers, the company was acquired by Brain Station], Andrew Parker from Papa, Claudia Duran from Endeavor, Victor Servin — CTO of TheVentureCity, David Smith — chief data scientist from TheVentureCity, David Marcus — chief product officer at TheVentureCity. Jimena Zubiria — VP of People at TheVentureCity, Anabel Perez-Novo — CEO of NovoPayment, Adolfo Babatz — CEO of Clip, Rodrigo Teijeiro — CEO of RecargaPay, Jackie Baumgarten — CEO of Boatsetter, Justin Meyers — CEO of Explorest and Vivek Jayaram (lawyer).

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Micromobility startup Helbiz to go public via a SPAC, and will expand into ghost kitchens

Micromobility startup Helbiz, which now operates across Europe and the USA, is merging with a special purpose acquisition company (SPAC) to become a publicly listed company, giving it a war chest to potentially roll-up smaller competitors in the space, as well as the resources to expand into “cloud” or “ghost” kitchens as part of a move into food delivery.

Helbiz intends to merge with GreenVision Acquisition Corp. (Nasdaq: GRNV) in the second quarter of 2021. The combined entity will be named Helbiz Inc. and will be listed on the Nasdaq Capital Market under the new ticker symbol, “HLBZ.”

The transaction includes $30 million PIPE anchored by institutional investors and approximately $80 million in net proceeds will be fed into Helbiz’s micromobility and advertising businesses, which have 2.7 million users.

Helbiz says the merged entity will have a valuation of $408 million, and by run Helbiz’s existing management under CEO Salvatore Palella.

Palella said: “Through this transaction, we’re committed to fulfilling our vision in revolutionizing transport by using micromobility to become a seamless last-mile solution.”

He further revealed to me that the company plans to establish “ghost kitchens” in Milan and Washington, DC later this year, with the aim of introducing a five-minute delivery time.

Helbiz has tried to differentiate itself from other players like Lime and Bird by offering e-scooters, e-bicycles and e-mopeds all on one platform.

Key to Helbiz’s offering is an integrated geofencing platform that tends to appeal to city authorities who don’t want scooters left in random places, as well as a swappable battery that enables easier charging of the devices. Its subscription service allows users to take unlimited 30-minute trips on its e-bikes and e-scooters every month.

In Europe the company currently operates a fleet of e-scooters and e-bicycles in Milan, Turin, Verona, Rome, Madrid and Belgrade, and in the U.S. it operates in Washington, DC, Alexandria, Arlington and Miami.

David Fu, chairman, and CEO of GreenVision, commented: “Helbiz has distinguished itself as the only company to offer e-scooters, e-bicycles, and e-mopeds all on one user-friendly platform… Helbiz has a proven and capital-light business model that combines hardware, software, and services with extensive customer relationships.”

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Goody raises $4 million for its mobile app that lets you send gifts via text

Unless you’ve got someone’s Amazon Wish List, gift giving today can still be fairly difficult. You don’t necessarily know a friend or family member’s shipping address, their sizes or their particular tastes, at times. A new startup called Goody, backed by a recent $4 million fundraise, wants to help. Through its newly launched mobile gifting app, Goody lets you celebrate your friends, family and other loved ones with a gift or, soon, even just an “IOU” that lets them know you’re thinking of them.

To do so, you first download the Goody mobile app for iOS or Android, then browse across the hundreds of brands and products it offers. You also can filter these by occasion, like birthdays or holidays, or by a specific need, such as gifts to say congratulations or get well.

Image Credits: Goody

When you find a gift you like, you just enter the recipient’s phone number. Goody then sends a text that lets the recipient know that you’ve sent them something. The recipient clicks the link to accept the gift, which opens a website where they can see what you’ve selected, while also customizing any specific options — like their clothing size, color preferences or what flavor of cupcakes they’d like, for example.

Here, they also provide their shipping address, and the gift is sent. Afterwards, they can choose to send a thank you note, as well.

What makes this experience work is that — unlike some gifting startups in the past — Goody doesn’t require the recipient to download an app, nor do you need to know anything other than a phone number of the person you want to send a gift to.

Image Credits: Goody

The idea for Goody comes from co-founder and serial entrepreneur and startup investor Edward Lando, whose prior company, YC-backed GovPredict, was recently acquired. He was also the first investor in Misfits Market, serves on the board at Atom Finance and is a managing partner at Pareto Holdings, based in Miami, where Lando now lives.

Joining him on Goody are Even.com tech lead Mark Bao and Lee Linden, who notably sold his prior gifting startup Karma Gifts to Facebook back in 2012.

Lando says he was interested in working on the idea because he loves to send gifts, but thinks there’s a lot of friction involved with the process as it stands today. Meanwhile, gifts that are easier to send, like gift cards, can lack a personal touch.

“The most important thing for us is for Goody to feel highly personal,” Lando explains. “If someone sends you something through Goody [it should feel like], wow, they really thought about me — they picked out something for me. We don’t want it to feel like someone is just sending you a dollar value,” he says.

The mobile app launched in mid-December and now works with a couple dozen brand partners. Many of these are in the direct-to-consumer space or are otherwise emerging companies, like non-alcoholic aperitif Ghia, workout experience The Class, pet company Fable, wellness company Moon Juice, Raaka Chocolate and others.

Image Credits: Goody

Goody’s model involves a revenue share with its partners, where its cut increases the more sales its makes on the partner’s behalf.

Brands are interested in working with Goody, Lando explains, because it can help them acquire new customers with little effort on their part.

“There’s so many direct-to-consumer brands these days — thousands of them — selling online — coffee, chocolate, all these cool things,” Lando says. “And for now, their only way of getting discovered is buying ads on Facebook. We’re another way for people to discover them. We’re like a giant shopping mall for people to discover these things,” he adds.

The app, however, wants to be useful to those who also just want to stay in touch with friends and family. On this front, it’s rolling out free gifts this week called “IOUs,” for telling someone you’re thinking of them — for example, by saying something like “I owe you dinner next time I’m in town” or sharing some other more symbolic gift.

The app will also later integrate a calendar that will help you track important occasions, like birthdays and other major life events.

Goody was founded in March 2020 and the app launched in mid-December of the same year. So far, around 10,000 gifts have been sent using its service, Lando says.

In addition to the holiday season, of course, the pandemic may have played a role in Goody’s early traction.

“I think the pandemic has been a big problem for everyone. And one of the things that people frankly don’t talk about enough, in my opinion, is the psychological toll the pandemic is taking on everyone…we are all creatures that enjoy social interaction. It feels good to see other people — especially the people you care about. And when you don’t, it really drains you of energy,” Lando says.

“This is obviously not the same as seeing people in person, but I do think that Goody is a nice injection of warmth and positivity…Everyone who uses it says they feel good after using it, which I think is rare,” Lando notes.

Image Credits: Goody ad in NYC

The startup, meanwhile, has raised a little more than $4 million in early funding from investors including Quiet Capital, Index Ventures, Pareto Holdings, Third Kind Venture Capital, Craft Ventures and the founders of Coinbase (Fred Ehrsam) and Quora (Charlie Cheever), among others.

Goody is a team of nine full-time employees, based in Miami and elsewhere, working remotely. Ahead of Valentine’s Day, the company snagged a spot on a Times Square billboard to advertise its app, in the hopes of gaining new users during one of the bigger gifting holidays of the year.

History is littered with the remains of gifting startups that either died or exited years ago, having failed to generate a large, sustainable audience — including the likes of Bond, Giftly, Token, Sesame and others. But the rise in D2C brands combined with the decline in young people’s use of Facebook for discovery purposes could potentially breed an environment where an alternative gifting startup could grow.

The app is available as a free download on the App Store and Google Play.

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A lake house architect, a Miami VC and a homeowner walk into a wine bar

Hello and welcome back to Equity, TechCrunch’s venture capital-focused podcast, where we unpack the numbers behind the headlines.

Natasha and Danny and Alex and Grace were all here to chat through the week’s biggest tech happenings. The good news is that we managed to fit it all into a single episode this week. The bad news is that that means the show is pretty long. Sorry about that!

So, what took us so much time to get through? All of this:

And somehow we still have another entire day before the week is up! So much for 2021 calming down after 2020’s storms.

Equity drops every Monday at 7:00 a.m. PST and Thursday afternoon as fast as we can get it out, so subscribe to us on Apple PodcastsOvercastSpotify and all the casts.

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The big question on every startup’s mind for 2021

My big question for 2021, and the one that is on every startup’s mind, is how will a cataclysmic event such as a global pandemic show up in post-pandemic innovation? I think we’re in the early innings of seeing what “aha moments” have materialized into companies. And we won’t know the pandemic’s true impact on our psyches until the dust settles and we have an opportunity to reflect.

We do know it will be fascinating to watch. In 2020, innovators and investors were forced to stand still, and witness cracks, fractures and rubble in society in a way like never before. It was a humbling year that, for much of the tech community, was mostly spent inside, away and alone.

One reaction I’ve noticed so far — that isn’t necessarily new but comes with new weight — is a rush of innovation that focuses on reducing friction. Take trends like the rise of building in public or the unbundling of venture capital. Or remote work’s shift from enabling communication to now needing to enable passive and active collaboration. Apply the same idea to mental health, education and fitness. Heck, we’re even seeing people take the Y Combinator format and apply it to anything that makes sense, from helping operators turn into investors to helping employees try to turn their side gig into a full-time company.

While these movements didn’t begin because of the coronavirus, they all seem to have a huge, pandemic-sized asterisk next to it.

It would be easy to dismiss these movements as small and inconsequential. But, as my colleague and fellow Equity co-host Danny Crichton pointed out this week, “sometimes the most important changes in venture and startups more generally have come from lowering that last bit of friction to action.”

Lowering friction feels like the mantra with which we all need to enter 2021.

I already have hope that innovation will come from a more diverse set of people, whether it’s in a hacker house for undergraduate women or a student-founded service that matches undergraduate students to nonprofits. So, as we enter the new year — and bear with me here — I urge you to be optimistic.

The last year in tech hasn’t left people exhausted and hopeless, it’s left them energized and ready.

Maze, computer artwork. (Image Credits: Pasieka / Getty Images)

Will the second time be the charm for Qualtrics?

When SAP announced that Qualtrics was getting spun out in July, the full-circle moment made the Equity podcast crew jump to our mics with guesses around why. Now, months later, there’s a new S-1 filing, and more to color in. Alex Wilhelm broke down the Utah-based unicorn’s numbers, noting that it’s the second time Qualtrics has filed.

Will the second time be the charm that Qualtrics needs to actually go public this time around? I’ll let you make the call yourself once you sift through Alex’s analysis of the valuation and financials.

Blackboard Business Strategy Concept. (Image Credits: hanibaram / Getty Images)

Miami, Substack and Clubhouse

If those three words in a single subhed elicit a certain reaction from you, Danny Crichton has a bone to pick with you. He wrote a piece this week about tech’s cynicism around anything new, underscoring how Miami’s future as a tech hub, Substack’s future as a replacement for traditional journalism and Clubhouse’s future as a social media disruptor have come under fire as expected:

The cynicism of immediate perfection is one of the strange dynamics of startups in 2020. There is this expectation that a startup, with one or a few founders and a couple of employees, is somehow going to build a perfect product on day one that mitigates any potential problem even before it becomes one. Maybe these startups are just getting popularized too early, and the people who understand early product are getting subsumed by the wider masses who don’t understand the evolution of products?

Danny’s argument is to give these companies a little more grace to execute on a vision they themselves are not even close to scratching the surface of. When it comes to holding specific decision-makers and businesses to a certain standard, I prefer a more fluid conversation. But I do agree that writing off a business because it hasn’t done everything correctly from the start can hurt progress. It’s easy to be grumpy, but why not choose to be an optimist? Tell me your optimistic bets by responding to this newsletter or tweeting me @nmasc_.

Skyline of downtown Miami, Florida looking toward the Brickell neighborhood on Biscayne Bay. Brickell is one of the largest financial districts in the United States and also has many high-rise residential condominium and apartment towers. (Image Credits: John Coletti / Getty Images)

And some good news

Speaking of humbling moments and optimism, our own Sarah Perez wrote a piece this week about EarlyBird, an app that lets families and friends gift investments to children. While Acorns and Stash have similar offerings, EarlyBird is bringing a fresh UX play to financial literacy, freedom and education. There’s a ton of work left to be done, hurdles to deal with, and giant unicorns to compete with. EarlyBird, however, is only weeks old, so there’s much to watch out for.

VP Caleb Frankel, now EarlyBird COO, explained the early inspiration:

“This all started with a problem I experienced years ago when my beautiful baby niece was born. I found myself head over heels and spending hundreds and hundreds of dollars on just the most ridiculous stuff — pretty much just junk gifts,” he says. “I wanted to have a larger impact in her life and something that she could really use when she grew up.”

Crowdfunding Concept Investment into Idea or Business Startup

Image Credits: oxygen (opens in a new window) / Getty Images

Around TechCrunch

Attending CES 2021? TechCrunch wants to meet your startup

Gift Guide: Last-minute subscriptions to keep the gifts going all year

Across the week

Seen on Extra Crunch

How artificial intelligence will be used in 2021

On the diversity front, 2020 may prove a tipping point

The 2020 boom in climate tech SPACs

2021 will be a calmer year for semiconductors and chips (except for Intel)

Understanding Europe’s big push to rewrite the digital rulebook

Seen on TechCrunch

China lays out ‘rectification’ plan for Jack Ma’s fintech empire Ant

NSO used real people’s location data to pitch its contact-tracing tech, researchers say

India’s slow 2020 told through dollars and cents

An earnest review of a robotic cat pillow

@EquityPod

The Equity pod put together a 2021 predictions episode (with Chris Gates, our producer, making a guest appearance on the mic as well!). We talk about IPO candidates, San Francisco and the future of drugs.

2020 brought several million downloads to the podcast, and we’re super thankful to all of y’ all for tuning in. This year will be even bigger, better and, hey, maybe we’ll even get to make fun of each other in person too.

Till next week,

Natasha Mascarenhas

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Papa raises $18 million to expand its business connecting older adults with virtual and in-person companions

The Miami-based startup Papa has raised an additional $18 million as it looks to expand its business connecting elderly Americans and families with physical and virtual companions, which the company calls “pals.”

The company’s services are already available in 17 states and Papa is going to expand to another four states in the next few months, according to chief executive Andrew Parker.

Parker launched the business after reaching out on Facebook to find someone who could serve as a pal for his own grandfather in Florida.

After realizing that there was a need among elderly residents across the state for companionship and assistance that differed from the kind of in-person care that would typically be provided by a caregiver, Parker launched the service. The kinds of companionship Papa’s employees offer range from helping with everyday tasks — including transportation, light household chores, advising with health benefits and doctor’s appointments, and grocery delivery — to just conversation.

With the social isolation brought on by responses to the COVID-19 pandemic there are even more reasons for the company’s service, Parker said. Roughly half of adults consider themselves lonely, and social isolation increases the risk of death by 29%, according to statistics provided by the company.

“We created Papa with the singular goal of supporting older adults and their families throughout the aging journey,” said Parker, in a statement. “The COVID-19 pandemic has unfortunately only intensified circumstances leading to loneliness and isolation, and we’re honored to be able to offer solutions to help families during this difficult time.” 

Papa’s pals go through a stringent vetting process, according to Parker, and only about 8% of all applicants become pals.

These pals get paid an hourly rate of around $15 per hour and have the opportunity to receive bonuses and other incentives, and are now available for virtual and in-person sessions with the older adults they’re matched with.

“We have about 20,000 potential Papa pals apply a month,” said Parker. In the company’s early days it only accepted college students to work as pals, but now the company is accepting a broader range of potential employees, with assistants ranging from 18 to 45 years old. The average age, Parker said, is 29.

Papa monitors and manages all virtual interactions between the company’s employees and their charges, flagging issues that may be raised in discussions, like depression and potential problems getting access to food or medications. The monitoring is designed to ensure that meal plans, therapists or medication can be made available to the company’s charges, said Parker.

Now that there’s $18 million more in financing for the company to work with, thanks to new lead investor Comcast Ventures and other backers — including Canaan, Initialized Capital, Sound Ventures, Pivotal Ventures, the founders of Flatiron Health and their investment group Operator Partners, along with Behance founder, Scott Belsky — Papa is focused on developing new products and expanding the scope of its services.

The company has raised $31 million to date and expects to be operating in all 50 states by January 2021. The company’s companion services are available to members through health plans and as an employer benefit.

“Papa is enabling a growing number of older Americans to age at home, while reducing the cost of care for health plans and creating meaningful jobs for companion care professionals,” said Fatima Husain, principal at Comcast Ventures, in a statement. “

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