Messaging
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At Disrupt SF, Facebook’s Chief Messenger David Marcus will chat about chat
Will voice replace our thumbs? Will brands drown out our friends? Are chatbots the future if nobody wants them? TechCrunch Disrupt SF will get the answers from David Marcus, Facebook’s head of Messenger. Get your tickets to see him live on stage Sept 12th to 14th. Formerly the founder of mobile payments company Zong, Marcus became the president of PayPal after his startup was acquired.… Read More
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Facebook is disabling messaging in its mobile web app to push people to Messenger
Facebook is removing the messaging capability from its mobile web application, according to a notice being served to users: “Your conversations are moving to Messenger,” it reads. Welcome news to the millions like me who switched to the web app in order to avoid Messenger in the first place! Read More
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Google shows off Duo, its new HD video calling app and answer to Apple’s FaceTime
Some have criticised Google for falling behind when it comes to social networking and new communications services, but the company is now working hard to catch up. Today, the company announced a new video calling app called Duo — a high-definition app for Android and iOS devices. Duo was unveiled on the heels of Allo, Google’s new smart messaging app. Why the decision to launch… Read More
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Google debuts Allo, an AI-based chat app using its new assistant bot, smart replies and more
Today at I/O, Google took the wraps off its latest foray into the world of communications: the company announced Allo, a smart messaging app supercharged with machine learning and Google’s new Google Assistant service (its answer to Amazon’s Alexa), giving users the ability not just to chat to each other with animated graphics and enlarging/shrinking text, but to call in… Read More
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YouTube tests an in-app messenger for sharing videos with friends
YouTube as a messaging app? Sure, why not! Everyone’s doing it, after all. In case you missed it: YouTube announced this week that it’s testing a new feature with a subset of its mobile app user base that will allow them to easily share videos with family and friends. Users with the feature can chat about those videos in a new tab in the app, the company says. The feature… Read More
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Customer support via SMS is about to get a lot easier, courtesy of Zendesk
Customer support powerhouse Zendesk is broadening its ever-expanding number of support channels today, as the company announced a brand new native channel for customer service over the text messages. SMS may be 20-year-old technology, but there’s a lot to be said for short bursts of asynchronous exchange of information. Read More
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The dehumanization of Facebook Messenger
I used to answer every message. Not any more. When Messenger buzzes, now I don’t know if it will be a friend or a bot. Every chime forces me to do a little Turing test in my head. Was I expecting to be pinged by a pal? Or is it 8:11pm again and TechCrunch’s bot is sending me another daily digest. Read More
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Rolltape adds Radio feature so you can share voice messages with the world
Rolltape is a voice messaging app that’s supposed to help you share personal, emotional moments with friends. Now, with the launch of Rolltape Radio, it can help you share those stories on a broader scale. The change is pretty straightforward. Previously, Rolltape messages (which are recommended to be five minutes or less, but have no hard limit) could only be shared with friends,… Read More
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Telegram beefs up its bot platform
Later today at its f8 developer conference Facebook is expected to unveil a big push into bots on its Messenger platform. So little surprise that rival messaging platform Telegram has taken the opportunity to remind people it launched its own bot platform back in June 2015 — by announcing a 2.0 update to said platform today, the biggest update since launch it says. Read More
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Facebook will announce chatbot and live chat APIs at F8
Chatbots could replace 1-800 numbers, and Facebook wants them on Messenger. But most businesses don’t have the resources or technical skills to build chatbots themselves. That’s why Facebook is currently providing developers with API tools to build chatbots and Live Chat web plug-ins for business clients, according to multiple sources and a leaked deck Facebook shared with devs.… Read More
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