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Siilo injects $5.1M to try to transplant WhatsApp use in hospitals
Consumer messaging apps like WhatsApp are not only insanely popular for chatting with friends but have pushed deep into the workplace too, thanks to the speed and convenience they offer. They have even crept into hospitals, as time-strapped doctors reach for a quick and easy way to collaborate over patient cases on the ward.
Yet WhatsApp is not specifically designed with the safe sharing of highly sensitive medical information in mind. This is where Dutch startup Siilo has been carving a niche for itself for the past 2.5 years — via a free-at-the-point-of-use encrypted messaging app that’s intended for medical professions to securely collaborate on patient care, such as via in-app discussion groups and being able to securely store and share patient notes.
A business goal that could be buoyed by tighter EU regulations around handling personal data, say if hospital managers decide they need to address compliance risks around staff use of consumer messaging apps.
The app’s WhatsApp-style messaging interface will be instantly familiar to any smartphone user. But Siilo bakes in additional features for its target healthcare professional users, such as keeping photos, videos and files sent via the app siloed in an encrypted vault that’s entirely separate from any personal media also stored on the device.
Messages sent via Siilo are also automatically deleted after 30 days unless the user specifies a particular message should be retained. And the app does not make automated back-ups of users’ conversations.
Other doctor-friendly features include the ability to blur images (for patient privacy purposes); augment images with arrows for emphasis; and export threaded conversations to electronic health records.
There’s also mandatory security for accessing the app — with a requirement for either a PIN-code, fingerprint or facial recognition biometric to be used. While a remote wipe functionality to nix any locally stored data is baked into Siilo in the event of a device being lost or stolen.
Like WhatsApp, Siilo also uses end-to-end encryption — though in its case it says this is based on the opensource NaCl library
It also specifies that user messaging data is stored encrypted on European ISO-27001 certified servers — and deleted “as soon as we can”.
It also says it’s “possible” for its encryption code to be open to review on request.
Another addition is a user vetting layer to manually verify the medical professional users of its app are who they say they are.
Siilo says every user gets vetted. Though not prior to being able to use the messaging functions. But users that have passed verification unlock greater functionality — such as being able to search among other (verified) users to find peers or specialists to expand their professional network. Siilo says verification status is displayed on profiles.
“At Siilo, we coin this phenomenon ‘network medicine’, which is in contrast to the current old-fashioned, siloed medicine,” says CEO and co-founder Joost Bruggeman in a statement. “The goal is to improve patient care overall, and patients have a network of doctors providing input into their treatment.”
While Bruggeman brings the all-important medical background to the startup, another co-founder, Onno Bakker, has been in the mobile messaging game for a long time — having been one of the entrepreneurs behind the veteran web and mobile messaging platform, eBuddy.
A third co-founder, CFO Arvind Rao, tells us Siilo transplanted eBuddy’s messaging dev team — couching this ported in-house expertise as an advantage over some of the smaller rivals also chasing the healthcare messaging opportunity.
It is also of course having to compete technically with the very well-resourced and smoothly operating WhatsApp behemoth.
“Our main competitor is always WhatsApp,” Rao tells TechCrunch. “Obviously there are also other players trying to move in this space. TigerText is the largest in the US. In the UK we come across local players like Hospify and Forward.
“A major difference we have very experienced in-house dev team… The experience of this team has helped to build a messenger that really can compete in usability with WhatsApp that is reflected in our rapid adoption and usage numbers.”
“Having worked in the trenches as a surgery resident, I’ve experienced the challenges that healthcare professionals face firsthand,” adds Bruggeman. “With Siilo, we’re connecting all healthcare professionals to make them more efficient, enable them to share patient information securely and continue learning and share their knowledge. The directory of vetted healthcare professionals helps ensure they’re successful teamplayers within a wider healthcare network that takes care of the same patient.”
Siilo launched its app in May 2016 and has since grown to ~100,000 users, with more than 7.5 million messages currently being processed monthly and 6,000+ clinical chat groups active monthly.
“We haven’t come across any other secure messenger for healthcare in Europe with these figures in the App Store/Google Play rankings and therefore believe we are the largest in Europe,” adds Rao. “We have multiple large institutions across Western-Europe where doctors are using Siilo.”
On the security front, as well flagging the ISO 27001 certification the company has gained, he notes that it obtained “the highest NHS IG Toolkit level 3” — aka the now replaced system for organizations to self-assess their compliance with the UK’s National Health Service’s information governance processes, claiming “we haven’t seen [that] with any other messaging company”.
Siilo’s toolkit assessment was finalized at the end of Febuary 2018, and is valid for a year — so will be up for re-assessment under the replacement system (which was introduced this April) in Q1 2019. (Rao confirms they will be doing this “new (re-)assessment” at the end of the year.)
As well as being in active use in European hospitals such as St. George’s Hospital, London, and Charité Berlin, Germany, Siilo says its app has had some organic adoption by medical pros further afield — including among smaller home healthcare teams in California, and “entire transplantation teams” from Astana, Kazakhstan.
It also cites British Medical Journal research that found that of the 98.9% of U.K. hospital clinicians who now have smartphones, around a third are using consumer messaging apps in the clinical workplace. Persuading those healthcare workers to ditch WhatsApp at work is Siilo’s mission and challenge.
The team has just announced a €4.5 million (~$5.1M) seed to help it get onto the radar of more doctors. The round is led by EQT Ventures, with participation from existing investors. It says it will be using the funding to scale up its user base across Europe, with a particular focus on the UK and Germany.
Commenting on the funding in a statement, EQT Ventures’ Ashley Lundström, a venture lead and investment advisor at the VC firm, said: “The team was impressed with Siilo’s vision of creating a secure global network of healthcare professionals and the organic traction it has already achieved thanks to the team’s focus on building a product that’s easy to use. The healthcare industry has long been stuck using jurassic technologies and Siilo’s realtime messaging app can significantly improve efficiency
and patient care without putting patients’ data at risk.”
While the messaging app itself is free for healthcare professions to use, Siilo also offers a subscription service to monetize the freemium product.
This service, called Siilo Connect offers organisations and professional associations what it bills as “extensive management, administration, networking and software integration tools”, or just data regulation compliance services if they want the basic flavor of the paid tier.
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Storage provider Cloudian raises $94M
Cloudian, a company that specializes in helping businesses store petabytes of data, today announced that it has raised a $94 million Series E funding round. Investors in this round, which is one of the largest we have seen for a storage vendor, include Digital Alpha, Fidelity Eight Roads, Goldman Sachs, INCJ, JPIC (Japan Post Investment Corporation), NTT DOCOMO Ventures and WS Investments. This round includes a $25 million investment from Digital Alpha, which was first announced earlier this year.
With this, the seven-year-old company has now raised a total of $174 million.
As the company told me, it now has about 160 employees and 240 enterprise customers. Cloudian has found its sweet spot in managing the large video archives of entertainment companies, but its customers also include healthcare companies, automobile manufacturers and Formula One teams.
What’s important to stress here is that Cloudian’s focus is on on-premise storage, not cloud storage, though it does offer support for multi-cloud data management, as well. “Data tends to be most effectively used close to where it is created and close to where it’s being used,” Cloudian VP of worldwide sales Jon Ash told me. “That’s because of latency, because of network traffic. You can almost always get better performance, better control over your data if it is being stored close to where it’s being used.” He also noted that it’s often costly and complex to move that data elsewhere, especially when you’re talking about the large amounts of information that Cloudian’s customers need to manage.
Unsurprisingly, companies that have this much data now want to use it for machine learning, too, so Cloudian is starting to get into this space, as well. As Cloudian CEO and co-founder Michael Tso also told me, companies are now aware that the data they pull in, whether from IoT sensors, cameras or medical imaging devices, will only become more valuable over time as they try to train their models. If they decide to throw the data away, they run the risk of having nothing with which to train their models.
Cloudian plans to use the new funding to expand its global sales and marketing efforts and increase its engineering team. “We have to invest in engineering and our core technology, as well,” Tso noted. “We have to innovate in new areas like AI.”
As Ash also stressed, Cloudian’s business is really data management — not just storage. “Data is coming from everywhere and it’s going everywhere,” he said. “The old-school storage platforms that were siloed just don’t work anywhere.”
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Sweden’s Engaging Care raises $800,000 for its digital healthcare SaaS
Engaging Care, a Swedish heathtech startup co-founded by Charlotta Tönsgård, who was previously CEO of online doctor app Min Doktor before being asked to step down, has raised $800,000 in “pre-seed” funding to continue building out its digital healthcare SaaS. Backing the burgeoning company are a host of well-established angel investors in the region.
They include Hampus Jakobsson (venture partner at BlueYard Capital and co-founder of TAT, which sold to Blackberry for $150 million), Sophia Bendz (EIR at Atomico and the former Global Marketing Director at Spotify), Erik Byrenius (founder of OnlinePizza, an online food ordering company sold to Delivery Hero) and Neil Murray’s The Nordic Web Ventures.
With the aim of dragging healthcare into the digital age, but in a more patient-friendly and patient-centred way than tradition electronic medical record systems, Engaging Care is developing a SaaS and accompanying apps to bring together patients, healthcare providers and partners to be “smarter and better connected”. Unlike software and digital services that work outside existing healthcare systems, the startup’s wares are billed as being designed to work within them. It is initially targeting people with long-term health conditions.
“There has been tremendous progress made in the healthcare sector over the last decade. New advanced drugs, new methods for surgery and other treatments, but how healthcare workers share important information with the patient and the interaction between caregiver and patient still basically happens the same way it did 50 years ago,” Tönsgård tells me.
“The systems of today are still designed around the doctor – even though we might spend as little as 15 minutes with him or her every year, but hours, days and years alone with our condition. On top of this, most western healthcare systems are struggling financially, with an ageing population, more prevalence of chronic diseases and a shift in expectations from the public, adding to the challenges”.
In order to maintain current levels of service and make room for medical breakthroughs and new treatments that are happening at an increasing pace, Tönsgård argues that individual patients and healthcare providers need to work together in a different way. And that begins with empowering patients to better understand and take greater control of their health conditions and treatment — which is where a platform like Engaging Care can help.
“Our ambition is to become the first truly global healthcare system; supporting us as individuals to be more in control, and to make better decisions about our healthcare and to provide digital tools for healthcare providers to share knowledge and use their resources more efficiently,” she says.
“Our goal is to become the end-users first point of contact, but the clinics/healthcare providers are our customers. Right now we’re targeting specific clinics, but in the end, our platform will support any type of healthcare”.
The first “vertical” Engaging Care is exploring is patients who have gone through an organ transplant. “It might sound like a strange place to start, but it’s actually perfect in many ways,” says Tönsgård. “Both in terms of the possibility to make a difference for the patients and the care teams, but also in terms of a landing pod when going international”.
This has seen the company work with a small number of clinics in Sweden that are performing organ transplants to put patients through a pilot of the software. The first stages of commercial discussions are underway and Tönsgård is hopeful of securing the first customer this Fall, which will coincide with a full launch of the Engaging Care platform. “In parallel, we’re exploring multiple options for which verticals to kick off next,” she adds.
Meanwhile, Murray of The Nordic Web Ventures concedes that Engaging Care’s goal to be the first platform that enables a truly global healthcare system is “incredibly lofty,” but says that if anyone has the “drive, passion, ambition and guts to pull this off then it’s Charlotta and team”.
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YC alum Modern Health, a startup focused on emotional wellbeing, gets $2.26M seed funding
About one year ago, a note from a CEO thanking his employee for using sick days to take care of her mental health went viral. It was a reminder to Alyson Friedensohn of what she wants to accomplish with Modern Health, the emotional health benefits startup she founded last year with neuroscientist Erica Johnson.
“We want that to be normal. We want the email she sent to be normal, to be able to be that open,” Friedensohn tells TechCrunch.
Modern Health, a Y Combinator alum, announced today that it has raised $2.26 million in seed funding for hiring, accelerating the development of its healthcare platform and growing its network of therapists, coaches and other providers. Offered as a benefit by companies, Modern Health’s services are meant to improve employee well-being and retention rates. The round was led by Afore, with participation from Social Capital, Precursor Ventures, Merus Capital, Maschmeyer Group Ventures, Y Combinator and angel investors.
Friedensohn, Modern Health’s chief executive officer, says several employers have already signed up for its platform, which includes services like counseling and career and financial coaching. One of its newest customers, human resources startup Gusto, hit a 43% utilization rate of its services, including connecting employees to coaches and therapists, among registered users just four days after it began offering the platform.
The startup is especially proud of the fact that Modern Health’s team is currently all female and Friedensohn wants to parlay their points of view into services that address issues affecting women. For example, the platform already works with providers who specialize in postpartum depression and infertility.
“People don’t talk about what working moms are dealing with and countless things like that,” says Friedensohn, who previously worked at health tech companies Keas and Collective Health. “People don’t want to talk about it because they are worried it will jeopardize their careers, but it makes a difference.”
Several other tech startups are working on mental health care platforms for employers to offer as a benefit, including Ginger.io, Lyra Health and Quartet, which have all have received significant amounts of funding from prominent investors. The space is especially important, given the alarming rise in the United States’ suicide rate and the fact that about 6.7% of all adults in the U.S. have experienced at least one major depressive episode.
One of Modern Health’s priorities is to reach employees before they hit a crisis point. Since many people are daunted by the idea of therapy, the platform connects them to coaches instead to focus on specific issues, like their careers, or overall emotional wellbeing. This helps referrals, Friedensohn notes, because it makes the service feel more approachable.
“They can say to friends, I have this awesome Modern Health coach, versus saying I have a therapist, so it’s way easier for people to engage,” she says.
Modern Health also makes its services more accessible by offering several ways to use the platform: texting, video calls or, for people who don’t want to talk to a therapist or coach yet, meditation apps and other digital tools created by the company. Friedensohn adds that it’s not uncommon for people to write essays on their sign-up forms when registering because it’s the first time they’ve been able to unload their problems.
“People like that it’s coaching,” she says. “What we found is that by focusing on that point, the biggest thing is lowering the barrier to entry, so that people who are depressed are also comfortable reaching out.”
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Indian home healthcare platform Portea Medical raises $26M Series C
Portea Medical, one of India’s biggest platforms for home healthcare visits, has raised $26 million in Series C funding to expand its service range. The round was led by Sabre Partners and MEMG CDC, with participation from returning investors Accel (which led Portea’s Series B two years ago), the World Bank Group’s International Finance Corporation and Qualcomm Ventures. Read More
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Lively raises $4.2M as it adds investment capabilities for health savings accounts
Lively co-founder Shobin Uralil likes to describe the health savings account as the “401(k) for healthcare” — but that it’s woefully underused as an investment vehicle like a 401(k). So instead of just relying on it as a way to pay for healthcare, Uralil and his co-founder Alex Cyriac set out to build a way to not only help people start up health savings accounts, but… Read More
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VR’s killer app: business services
Enterprise adoption is trumping entertainment uses and will spring VR and AR into the mainstream. Smart diabetes management service Livongo Health raises $52.5M and looks to new markets
Glen Tullman doesn’t like it when someone tells him he’s sick when he’s feeling fine. It’s something he thinks his customers probably don’t want to hear, either. Tullman runs a startup called Livongo Health, which offers a blood glucose monitor accompanied with a service designed to intervene and help coach people through managing diabetes. Livongo Health helps… Read More
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Collibra nabs $50M at reported $650M valuation led by ICONIQ
Data governance and management startup Collibra — originally founded in Belgium but now based out of New York to help businesses in sectors like finance and healthcare to manage and comply with data retention policies — has raised $50 million in its latest round of funding. The company is not disclosing the valuation, but we heard that it is in the region of $650 million (which is… Read More
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Five industries that should take a cue from Netflix and crowdsource parts of its tech
By crowdsourcing for solutions using machine learning to utilize the abundant data available across these five industries, we can find relevant signals and patterns among the noise and make these industries not only more efficient, but also more integral to improving our lives. Read More
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