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As part of its response to the public health emergency triggered by the COVID-19 pandemic, the European Commission has been leaning on Europe’s telcos to share aggregate location data on their users.
“The Commission kick-started a discussion with mobile phone operators about the provision of aggregated and anonymised mobile phone location data,” it said today.
“The idea is to analyse mobility patterns including the impact of confinement measures on the intensity of contacts, and hence the risks of contamination. This would be an important — and proportionate — input for tools that are modelling the spread of the virus, and would also allow to assess the current measures adopted to contain the pandemic.”
“We want to work with one operator per Member State to have a representative sample,” it added. “Having one operator per Member State also means the aggregated and anonymised data could not be used to track individual citizens, that is also not at all the intention. Simply because not all have the same operator.
“The data will only be kept as long as the crisis is ongoing. We will of course ensure the respect of the ePrivacy Directive and the GDPR.”
Earlier this week Politico reported that commissioner Thierry Breton held a conference with carriers, including Deutsche Telekom and Orange, asking for them to share data to help predict the spread of the novel coronavirus.
Europe has become a secondary hub for the disease, with high rates of infection in countries including Italy and Spain — where there have been thousands of deaths apiece.
The European Union’s executive is understandably keen to bolster national efforts to combat the virus. Although, it’s less clear exactly how aggregated mobile location data can help — especially as more EU citizens are confined to their homes under national quarantine orders. (While police patrols and CCTV offer an existing means of confirming whether or not people are generally moving around.)
Nonetheless, EU telcos have already been sharing aggregate data with national governments.
Orange in France is sharing “aggregated and anonymized” mobile phone geolocation data with Inserm, a local health-focused research institute — to enable them to “better anticipate and better manage the spread of the epidemic,” as a spokeswoman put it.
“The idea is simply to identify where the populations are concentrated and how they move before and after the confinement in order to be able to verify that the emergency services and the health system are as well armed as possible, where necessary,” she added. “For instance, at the time of confinement, more than 1 million people left the Paris region and at the same time the population of Ile de Ré increased by 30%.
“Other uses of this data are possible and we are currently in discussions with the State on all of these points. But, it must be clear, we are extremely vigilant with regards to concerns and respect for privacy. Moreover, we are in contact with the CNIL [France’s data protection watchdog]… to verify that all of these points are addressed.”
Germany’s Deutsche Telekom is also providing to national health authorities what a spokesperson dubbed “anonymized swarm data” to combat the corona virus.
“European mobile operators are also to make such anonymized mass data available to the EU Commission at its request,” the spokesperson told us. “In fact, we will first provide the EU Commission with a description of data we have sent to German health authorities.”
It’s not entirely clear whether the Commission’s intention is to pool data from such existing local efforts — or whether it’s asking EU carriers for a different, universal data-set to be shared with it during the COVID-19 emergency.
When we asked about this it did not provide an answer. Although we understand discussions are ongoing with operators — and that it’s the Commission’s aim to work with one operator per Member State.
The Commission has said the metadata will be used for modelling the spread of the virus and for looking at mobility patterns to analyze and assess the impact of quarantine measures.
A spokesman emphasized that individual-level tracking of EU citizens is not on the cards.
“The Commission is in discussions with mobile operators’ associations about the provision of aggregated and anonymised mobile phone location data,” the spokesman for Breton told us.
“These data permit to analyse mobility patterns including the impact of confinement measures on the intensity of contacts and hence the risks of contamination. They are therefore an important and proportionate tool to feed modelling tools for the spread of the virus and also assess the current measures adopted to contain the Coronavrius pandemic are effective.”
“These data do not enable tracking of individual users,” he added. “The Commission is in close contact with the European Data Protection Supervisor (EDPS) to ensure the respect of the ePrivacy Directive and the GDPR.”
At this point there’s no set date for the system to be up and running — although we understand the aim is to get data flowing asap. The intention is also to use data sets that go back to the start of the epidemic, with data-sharing ongoing until the pandemic is over — at which point we’re told the data will be deleted.
Breton hasn’t had to lean very hard on EU telcos to share data for a crisis cause.
Earlier this week Mats Granryd, director general of operator association the GSMA, tweeted that its members are “committed to working with the European Commission, national authorities and international groups to use data in the fight against COVID-19 crisis.”
Although, he added an important qualifier: “while complying with European privacy standards.”
The @GSMA and our members are committed to working with the @EU_Commission, national authorities and international groups to use data in the fight against COVID-19 crisis, while complying with European privacy standards. https://t.co/f1hBYT5Lqx
— Mats Granryd (@MatsGranryd) March 24, 2020
Europe’s data protection framework means there are limits on how people’s personal data can be used — even during a public health emergency. And while the legal frameworks do quite rightly bake in flexibility for a pressing public purpose, like the COVID-19 pandemic, it does not mean individuals’ privacy rights automatically go out the window.
Individual tracking of mobile users for contact tracing — such as Israel’s government is doing — is unimaginable at the pan-EU level. Certainly unless the regional situation deteriorates drastically.
One privacy lawyer we spoke to last week suggested such a level of tracking and monitoring across Europe would be akin to a “last resort.” Though individual EU countries are choosing to respond differently to the crisis — such as, for example, Poland giving quarantined people a choice between regular police check ups or uploading geotagged selfies to prove they’re not breaking lockdown.
While former EU Member the U.K. has reportedly chosen to invite in the controversial U.S. surveillance-as-a-service tech firm Palantir to carry out resource tracking for its National Health Service during the coronavirus crisis.
Under pan-EU law (which the U.K. remains subject to, until the end of the Brexit transition period), the rule of thumb is that extraordinary data-sharing — such as the Commission asking telcos to share user location data during a pandemic — must be “temporary, necessary and proportionate,” as digital rights group Privacy International recently noted.
This explains why Breton’s request is for “anonymous and aggregated” location data. And why, in background comments to reporters, the claim is that any shared data sets will be deleted at the end of the pandemic.
Not every EU lawmaker appears entirely aware of all the legal limits, however.
Today the bloc’s lead privacy regulator, data protection supervisor (EDPS) Wojciech Wiewiórowski, could be seen tweeting cautionary advice at one former commissioner, Andrus Ansip (now an MEP) — after the latter publicly eyed up a Bluetooth-powered contacts tracing app deployed in Singapore.
“Please be cautious comparing Singapore examples with European situation. Remember Singapore has a very specific legal regime on identification of device holder,” wrote Wiewiórowski.
So it remains to be seen whether pressure will mount for more privacy-intrusive surveillance of EU citizens if regional rates of infection continue to grow.
Dear Mr. Commissioner, please be cautious comparing Singapoore examples with European situation. Remember Singapore has a very specific legal regime on identification of device holder.
— Wojtek Wiewiorowski (@W_Wiewiorowski) March 27, 2020
As we reported earlier this week, governments or EU institutions seeking to make use of mobile phone data to help with the response to the coronavirus must comply with the EU’s ePrivacy Directive — which covers the processing of mobile location data.
The ePrivacy Directive allows for Member States to restrict the scope of the rights and obligations related to location metadata privacy, and retain such data for a limited time — when such restriction constitutes “a necessary, appropriate and proportionate measure within a democratic society to safeguard national security (i.e. State security), defence, public security, and the prevention, investigation, detection and prosecution of criminal offences or of unauthorised use of the electronic communication system” — and a pandemic seems a clear example of a public security issue.
Thing is, the ePrivacy Directive is an old framework. The previous college of commissioners had intended to replace it alongside an update to the EU’s broader personal data protection framework — the General Data Protection Regulation (GDPR) — but failed to reach agreement.
This means there’s some potential mismatch. For example the ePrivacy Directive does not include the same level of transparency requirements as the GDPR.
Perhaps understandably, then, since news of the Commission’s call for carrier metadata emerged concerns have been raised about the scope and limits of the data sharing. Earlier this week, for example, MEP Sophie in’t Veld wrote to Breton asking for more information on the data grab — including querying exactly how the data will be anonymized.
Fighting the #coronavirus with technology: sure! But always with protection of our privacy. Read my letter to @ThierryBreton
about @EU_Commission’s plans to call on telecoms to hand over data from people’s mobile phones in order to track&trace how the virus is spreading. pic.twitter.com/55kZo9bMhN
— Sophie in ‘t Veld (@SophieintVeld) March 25, 2020
The EDPS confirmed to us that the Commission consulted it on the proposed use of telco metadata.
A spokesman for the regulator pointed to a letter sent by Wiewiórowski to the Commission, following the latter’s request for guidance on monitoring the “spread” of COVID-19.
In the letter the EDPS impresses on the Commission the importance of “effective” data anonymization — which means it’s in effect saying a technique that does genuinely block re-identification of the data must be used. (There are plenty of examples of “anonymized” data being shown by researchers to be trivially easy to reidentify; while location data typically includes many easily identified individual tells, such as a home address and workplace address.)
“Effective anonymisation requires more than simply removing obvious identifiers such as phone numbers and IMEI numbers,” warns the EDPS, adding too that aggregated data “can provide an additional safeguard.”
We also asked the Commission for more details on how the data will be anonymized and the level of aggregation that would be used — but it told us it could not provide further information at this stage.
So far we understand that the anonymization and aggregation process will be undertaken before data is transferred by operators to a Commission science and research advisory body, called the Joint Research Centre (JRC) — which will perform the data analytics and modelling.
The results — in the form of predictions of propagation and so on — will then be shared by the Commission with EU Member States authorities. The datasets feeding the models will be stored on secure JRC servers.
The EDPS is equally clear on the Commission’s commitments vis-a-vis securing the data.
“Information security obligations under Commission Decision 2017/464 still apply [to anonymized data], as do confidentiality obligations under the Staff Regulations for any Commission staff processing the information. Should the Commission rely on third parties to process the information, these third parties have to apply equivalent security measures and be bound by strict confidentiality obligations and prohibitions on further use as well,” writes Wiewiórowski.
“I would also like to stress the importance of applying adequate measures to ensure the secure transmission of data from the telecom providers. It would also be preferable to limit access to the data to authorised experts in spatial epidemiology, data protection and data science.”
Data retention — or rather the need for prompt destruction of data sets after the emergency is over — is another key piece of the guidance.
“I also welcome that the data obtained from mobile operators would be deleted as soon as the current emergency comes to an end,” writes Wiewiórowski. “It should be also clear that these special services are deployed because of this specific crisis and are of temporary character. The EDPS often stresses that such developments usually do not contain the possibility to step back when the emergency is gone. I would like to stress that such solution should be still recognised as extraordinary.”
teresting to note the EDPS is very clear on “full transparency” also being a requirement, both of purpose and “procedure.” So we should expect more details to be released about how the data is being effectively rendered unidentifiable.
“Allow me to recall the importance of full transparency to the public on the purpose and procedure of the measures to be enacted,” writes Wiewiórowski. “I would also encourage you to keep your Data Protection Officer involved throughout the entire process to provide assurance that the data processed had indeed been effectively anonymised.”
The EDPS has also requested to see a copy of the data model. At the time of writing the spokesman told us it’s still waiting to receive that.
“The Commission should clearly define the dataset it wants to obtain and ensure transparency towards the public, to avoid any possible misunderstandings,” Wiewiórowski added in the letter.
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The next-gen flavor of mobile connectivity, 5G, is now live in 24 markets globally, according to GSMA’s annual state of the global mobile economy report.
The cutting edge network tech is capable of supporting speeds up to 100x faster than LTE/4G and delivering latency of just a few milliseconds, as well as being able to connect many more devices per cell site. As it rolls out, it’s expected to underpin a new wave of “smarter” digital services which bake in real-time AI assistance and help drive the digitization of legacy industries.
In last year’s report the carrier association didn’t break out a firm figure for markets where 5G is live — but dubbed the tech “a reality” after commercial launches in the US and South Korea towards the end of 2018. It also said it was expecting 16 more “major countries” to have launched 5G networks by the end of 2019.
It’s now touting “significant traction” for 5G — saying 79 operators across a further 39 markets had announced plans to launch commercial 5G services as of January 20, 2020.
As it stands actual 5G connections remain a fraction of the connectivity pie vs current (4G) and previous gen cellular favors. Per the report, 4G became the dominant mobile tech globally in 2019 — with over 4BN connections, accounting for 52% of total connections (excluding licensed cellular IoT).
The GSMA expects 4G connections to continue to grow for the next few years, peaking at just under 60% of global connections by 2023.
For 5G its forecast is that it will account for a fifth (20%) of global connections by 2025, with the carrier association expecting “particularly strong” take-up across developed Asia, North America and Europe.
(For wider context, almost half of the global population (3.8BN people) are now users of the mobile internet as a whole (2G-5G), per the report — which is forecast to grow to 61% (5BN people) by 2025.)

It’s worth emphasizing that the presence of 5G in a market does not mean universal coverage.
On the contrary, 5G rollouts have tended to be targeted on urban centers. Which means 5G availability in the 24 markets that have launched commercial networks so far is likely highly limited vs population. There are also still relatively few 5G smartphones vs non-5G handsets (though since this time last year more are being unboxed; Sony, for example, just announced its first 5G handsets).
Perhaps, most importantly, consumer demand for the next-gen flavor of connectivity has yet to be robustly stood up. The GSMA’s report poses the (existential, for telcos) question of: “Will they pay for it?”
“The number of live 5G markets is increasing by the day and consumers’ awareness of the technology is also growing as hype makes way for reality. However, there is wide variation across the globe in terms of intentions to upgrade to 5G and the willingness to pay more for it,” it concedes.
“In general, consumers in South Korea and China – having witnessed some of the earliest launches – appear to be the most excited by the prospect of upgrading to 5G, while those in the US, Europe and Japan seem more content with 4G for the time being,” the GSMA adds, before striking an upbeat note: “5G is still in its infancy though; as more tangible use cases are deployed, more consumers will appreciate the benefits of 5G.”
Aka, 5G needs a killer app. But one has yet to emerge. (Edit note: A global pandemic that triggers a mass transition to remote working and virtualized socializing could have potential though. After all, concerns about the corona virus did force the GSMA to cancel its own annual shindig, MWC, just last month.)
Despite the report’s prediction that consumers will, down the line, be sold on 5G’s “benefits” another graphic in the report maps out the current reality — that “awareness of 5G does not necessarily translate into an intention to upgrade”.
It shows adults in markets including the UK, Australia, Spain and Italy having high awareness of the tech but low intent to pay for 5G, with less than 35% saying they want to upgrade. The US market also has a similarly high level of awareness of 5G — and only a slightly higher intention to upgrade (~40%+).
The GSMA writes that more needs to be done by carriers to “raise awareness” of other “benefits” than just higher data speeds, touting claimed advantages such as “improved mobile service coverage”, “innovative new services” and “connectivity for previously unconnected devices” as having 5G marketing potential.
However, on the latter point at least, the report also chronicles variable and often low appetite — certainly outside China — for a range of ‘smart’ devices…

Still, the GSMA predicts billions more IoT devices will be coming on stream over the next five years — saying that between 2019 and 2025 the number of global IoT connections will more than double to almost 25 billion, while it expects global IoT revenue to more than triple to $1.1 trillion.
Another segment of the report deals with the perennial issue of stagnant operator revenue growth vs Internet companies, with the GSMA noting telcos continue to lag tech giants and major device makers.
“For many operators, revenue growth as a percentage is in the low single digits, if that,” it writes. “As core telecoms revenue stagnates, a common strategy now for major operator groups is to seek revenue growth from adjacent services. Pay TV, media, IoT, enterprise solutions and the broader array of digital services still only account for a minor share of operator revenues (10–20% for most), although there are a few notable exceptions, largely enabled by M&A activity.”

It’s perhaps no surprise, then, that top of the GSMA’s 2025 prediction/wish-list is a bold one that one of the GAFA companies (Google, Apple, Facebook and Amazon) will be broken up. (It makes not suggestion of which — though plenty of American eyes are now on Google.)
Other near-term hopes on the GSMA’s list are that “AR eye glasses reach the mass market with a form factor from at least one global OEM”; health wearables become “part of the solution to overburdened public health systems”; and “private enterprise networks explode and become a battleground between telcos and cloud companies” (we don’t think they mean explode literally).
There’s also another 2025 prediction for 5G — that the technology becomes “the first generation in the history of mobile to have a bigger impact on enterprise than consumers”.
Which is certainly one way to silver-line a low-demand ‘cloud’ and hedge (hopefully) for business buy-in to make up for lacklustre consumer desire to pay more to do the same stuff slightly faster* (*depending on network conditions).
“Governments and regulators must play their part to help propel 5G into commercial use by implementing policies that encourage advanced technologies (e.g. AI and IoT) to be applied across all economic sectors,” the GSMA writes elsewhere in the report — a call to action that aligns exactly with policy priorities recently set out by the new European Commission, suggesting telco lobbying in Brussels has borne fruit.
Thierry Breton, the Commissioner for internal market — who’s now driving a pan-EU strategy to encourage the pooling and reuse of industrial data that leans heavily on the deployment of what’s he’s called “critical” 5G networks — is also a former chairman and CEO of France Telecom.
You can download the full GSMA report here.
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Yet more big names are being added to the list of companies that are staying away from the world’s biggest mobile tradeshow, Mobile World Congress (MWC), with Facebook and Intel among the latest to cancel their attendance. Due to take place in Barcelona just under two weeks’ time, on February 24-27, the event has been hampered by the ongoing situation with the novel coronavirus outbreak.
“Out of an abundance of caution, Facebook employees won’t be attending this year’s Mobile World Congress due to the evolving public health risks related to coronavirus,” said a spokesperson for Facebook, in a message worded not unlike a number of others that have been put out by others choosing not to attend. “We will continue to collaborate with the GSMA and our partners and thank them for their efforts.”
Spanish publication El Pais is also reporting that the GSMA, the body that organizes the event, is due to meet on Friday and consider its next steps, which could include suspending the event. It also notes that major carriers Vodafone and Deutsche Telekom are also considering options, although nothing has been confirmed yet. Orange has told us it still intends to participate.
We have reached out to the GSMA and it has declined to comment on the El Pais report. “We don’t comment on internal meetings,” the spokesperson said. (The GSMA would be meeting regularly regardless in the lead-up to the event.)
The annual international telco industry event typically attracts more than 100,000 delegates from around 200 countries across the conference’s four days — with every major telco and tech giant exhibiting (with the exception of Apple which prefers its own events).
But with international concern now focused on the novel coronavirus outbreak — which was declared a global emergency by the World Health Organization late last month and as of today has infected over 40,000 people with more than 1,000 deaths — a growing number of companies have announced they are pulling out of attending.
Others, such as Telenor, TCL and ZTE, have cancelled press events or said they will scale back their presence though are still planning to attend. Today Chinese phone maker Xiaomi also confirmed it will attend — tweeting a statement detailing the precautions it’s taking.
Having carriers pulling out of the event is a huge deal, since they are the key “buyers” at the trade show and at the heart of the organization, the GSMA, that is behind it. And while big tech companies like Facebook are a newer, but now very regular, presence the event — which underscores how MWC has changed over the years, and how the mobile industry is trying to evolve with the times, where “tech” and “telco” are no longer distinct entities — they are nonetheless leaving a large hole in the makeup of the show by not being there.
The GSMA has announced a series of restrictions intended to reduce the risk of the coronavirus infections at the conference, including a ban on travellers coming from the province in China where the virus was first identified. It has also said it will implement temperature screening of attendees; require conference-goers self-certify they have not come into contact with an infected person; and is suggesting delegates adopt a ‘no hand shake’ policy in a bid to limit contact.
There is a lot riding on MWC going ahead. The El Pais report notes that MWC generates some 14,000 temporary jobs and generates €492 million (nearly $540 million) for the city. Per the GSMA site, more than 2,400 companies are exhibiting at MWC this year. Yesterday, a spokesperson told TechCrunch that MWC had 2,800 companies signed up to exhibit, but it’s not sharing how many are still going to be there.
See below for a list of companies that have cancelled their attendance at the conference — we’ll update with any additions as we get them.
ARCEP, France’s FCC (confirmed via email)
AT&T (confirmed via email)
F5 Networks (confirmed via email)
Facebook (confirmed via email)
Gigaset (confirmed via email)
KMW Communications (confirmed via email)
Radwin (confirmed via email)
Rakuten (confirmed via email)
Sprint (confirmed via email)
Viber (confirmed via email)
This article was updated with a correction to remove ‘Rakuten’ from the list of cancellations after an earlier spokesperson provided us with incorrect information. And in a further update, the CEO of Viber, owned by Rakuten, also said the messaging app would be attending after all:
“As of today Viber will have a presence at MWC, including me,” said Djamel Agaoua. “Like all companies, we are evaluating the risk to our employees and if our position changes we will keep you updated. Sorry about the confusion.”
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Japanese electronics firm Sony is the latest phone maker to announce it’s withdrawing from the Mobile World Congress (MWC) tradeshow, citing concerns about the coronavirus outbreak.
“As we place the utmost importance on the safety and wellbeing of our customers, partners, media and employees, we have taken the difficult decision to withdraw from exhibiting and participating at MWC 2020 in Barcelona, Spain,” Sony wrote in a press release.
MWC is due to take place in Barcelona between February 24-27.
Sony said it will now run a press conference planned for the event via its official Xperia YouTube channel at the scheduled time of 8:30 AM (CET) on February 24.
“Sony would like to thank everyone for their understanding and ongoing support during these challenging times,” it added.
In recent days, a number of companies have announced they’re pulling out or scaling back their presence at the conference as a result of concerns about the spread of the virus, including Amazon, Ericsson, LG, NVIDIA and ZTE.
The World Health Organization dubbed the emergence and spread of the novel coronavirus a global emergency late last month.
At the time of writing, the majority of infections and deaths from the virus remain in China, where the virus was first identified in the town of Wuhan in the Hubei province.
Several Chinese tech companies, including ZTE and Xiaomi, have said they will make changes to their participation in MWC related to coronavirus concerns, such as placing limits on staff travelling from China or requiring they self isolate in the period before attending.
Yesterday the organizers of MWC, the GSMA, also announced stringent rules to try to safeguard attendees, including a ban on travellers from Hubei and a requirement that all travellers who have been in China must be able to prove they have been outside the country 14 days prior to the event.
Attendees will also be required to self-certify they have not been in contact with anyone affected, the GSMA said. Temperature screening will also be implemented at the event.
Last year the annual mobile tech conference drew almost 110,000 attendees from 198 countries.
“While further planning is underway, we will continue to monitor the situation and will adapt our plans according to developments and advice we receive. We are contending with a constantly evolving situation, that will require fast adaptability,” the GSMA also said.
Attendance at MWC has regularly broken 100,000 in recent years, but 2020’s conference seems likely to mark a break with business as usual as companies face pressure to rethink their travel priorities.
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