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Instagram reenables GIF sharing after GIPHY promises no more racism
A racial slur GIF slipped into GIPHY’s sticker library earlier this month, prompting Instagram and Snapchat to drop their GIPHY integrations. Now Instagram is reactivating after GIPHY confirmed its reviewed its GIF library four times and will preemptively review any new GIFs it adds. Snapchat said it had nothing to share right now about whether it’s going to reactivate GIPHY.
“We’ve been in close contact with GIPHY throughout this process and we’re confident that they have put measures in place to ensure that Instagram users have a good experience” an Instagram spokesperson told TechCrunch. GIPHY told TechCrunch in a statement that “To anyone who was affected: we’re sorry. We take full responsibility for this recent event and under no circumstances does
GIPHY condone or support this kind of content . . . We have also finished a full investigation into our content moderations systems and processes and have made specific changes to our process to ensure soemthing like this does not happen again.”
We first reported Instagram was building a GIPHY integration back in January before it launched a week later, with Snapchat adding a similar feature in February. But it wasn’t long before things went wrong. First spotted by a user in the U.K. around March 8th, the GIF included a racial slur. We’ve shared a censored version of the image below, but warning, it still includes graphic content that may be offensive to some users.
When asked, Snapchat told TechCrunch ““We have removed GIPHY from our application until we can be assured that this will never happen again.” Instagram wasn’t aware that the racist GIF was available in its GIPHY integration until informed by TechCrunch, leading to a shut down of the feature within an hour. An Instagram spokesperson told TechCrunch “This type of content has no place on Instagram.” After 12 hours of silence, GIPHY responded the next morning, telling us “After investigation of the incident, this sticker was available due to a bug in our content moderation filters specifically affecting GIF stickers.”
The fiasco highlights the risks of major platforms working with third-party developers to brings outside and crowdsourced content into their apps. Snapchat historically resisted working with established developers, but recently has struck more partnerships particularly around augmented reality lenses and marketing service providers. While it’s an easy way to provide more entertainment and creative expression tools, developer integrations also force companies to rely on the quality and safety of things they don’t fully control. As Instagram and Snapchat race for users around the world, they’ll have to weigh the risks and rewards of letting developers into their gardens.
GIPHY’s full statement is below.
CHANGES TO GIPHY’S STICKER MODERATION
Before we get into the details, we wanted to take a moment and sincerely apologize for the
deeply offensive sticker discovered by a user on March 8, 2018. To anyone who was affected:
we’re sorry. We take full responsibility for this recent event and under no circumstances does
GIPHY condone or support this kind of content.
The content was immediately removed and after investigation a bug was found in our content
moderation filters affecting stickers. This bug was immediately fixed and all stickers were re-
moderated.
We have also finished a full investigation into our content moderation systems and processes
and have made specific changes to our process to ensure something like this does not happen
again.THE CHANGES
After fixing the bug in our content moderation filters and confirming that the sticker was
successfully detected, we re-moderated our entire sticker library 4x.
We have also added another level of GIPHY moderation before each sticker is approved into
the library. This is now a permanent addition to our moderation process.
We hope this will ensure that GIPHY stickers will always be fun and safe no matter where you
see them.THE FUTURE AND BEYOND
GIFs and Stickers are supposed to make the Internet a better, more entertaining place.
GIPHY is committed to making sure that’s always the case. As GIPHY continues to grow, we’re
going to continue looking for ways to improve our user experience. Please let us know how we
can help at: support@giphy.com.
Team Giphy.
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Google is acquiring GIF platform Tenor
Google will be acquiring Tenor, which powers a variety of GIF keyboards on phones and messengers like Facebook Messenger, the companies announced today.
Tenor will continue to operate as a separate brand within Google, the company said in a blog post. Tenor has increasingly positioned itself as a search company, using that as a metric for engagement and success as users tap into a massive database of GIFs. The company said it has more than 12 billion searches every month, and is one of the first major exits for a small but relatively hot space around tools that allow users to easily share GIFs. The company works with advertisers to create sponsored GIFs that slot into its searches, which are usually pretty compact and offer an opportunity to generate a lot of engagement.
GIFs have increasingly been pretty interesting because they offer an opportunity to compress a lot of information into something that’s easily shareable. Tenor CEO David McIntosh will often say that the company is about conveying emotion — and really, that isn’t something that often goes very well over text. If you’re watching the NCAA Men’s Basketball tournament, you’re probably better off searching for a GIF of your team rather than just blasting a text message to your group of friends.
“With their deep library of content, Tenor surfaces the right GIFs in the moment so you can find the one that matches your mood,” Google Images director of engineering Cathy Edwards said. “Tenor will help us do this more effectively in Google Images as well as other products that use GIFs, like Gboard. Tenor will continue to operate as a separate brand, and we’re looking forward to investing in their technology and relationships with content and API partners. So whether you’re using the Tenor keyboard or one of our other products, you can expect to see much more of this in your future:”
When you open Tenor, you’ll only find a small slice of GIFs that are available as the company is looking to compress the amount of time you actually spending digging around for a GIF you want to share. The theory is that if it’s easier to find and share one, you’ll do it again and again. This isn’t dissimilar from Google’s approach either, offering itself as a utility that’s a quick get-in, get-out experience that builds a level of stickiness that’s hard to unseat. Google is, of course, worth hundreds of billions of dollars off the back of a massive advertising business that basically prints money.
Tenor isn’t the only one in the space. Giphy, for example, also has a GIF keyboard and has a pretty large database of GIFs. Giphy says it has 300 million daily active users, though depending on who you talk to in the Valley that can mean a couple different things. Nevertheless, all of these companies have been able to attract venture financing. There’s also Gfycat, which positions itself as a tool for creators, that says it has 130 million monthly active users.
The terms of the deal weren’t disclosed. But by positioning itself as a search company that slots into a messaging ecosystem, Tenor seems like a natural piece of the puzzle for Google. It also gives the company a small wedge into the messenger space as it’ll have an opportunity to touch all the platforms that are connected to Tenor like even Facebook messenger, though that one tends to flip between GIF platforms indiscriminately.
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Snapchat removes Giphy feature due to racial slur GIF
Snapchat has temporarily removed its Giphy GIF sticker feature after a user saw an extremely racist GIF as an option. Snapchat confirms to TechCrunch “As soon as we were made aware, we removed the GIF and have disabled Giphy until we can be sure that this won’t happen again. Read More
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Giphy held talks to raise a massive new funding round
Tenor hits 12B GIF searches every month
David McIntosh’s startup Tenor builds a GIF keyboard — but he actually hopes you’ll spend as little time searching on it as possible. Instead, Tenor’s aim has been to collapse the amount of time it takes you to find a GIF you like and send it to a friend. Snapchat adds GIF stickers via Giphy, plus new Friends and Discover screen tabs
Snapchat is bringing one of the best recent features of Instagram Stories to its own app, with the ability to add GIF stickers from Giphy to your posts. This is a notable reversal of the typical pattern we’ve seen of Instagram cloning Snapchat features, but it’s a good one for users since GIF stickers for Stories are basically the greatest thing ever invented on social media. The… Read More
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Giphy builds transparent GIF library for Instagram Stories
Instagram now lets some users slap background-less GIFs sourced from Giphy onto their Instagram Stories. Rolling out for wider testing with a Giphy-branded design, the new GIF sticker engine could further differentiate Instagram Stories from Snapchat, which has yet to embrace the animation trend. Read More
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Gfycat hits 130M monthly active users as short form video heats up
GIFs — or, let’s call it for what it is: short-form video — were always pretty popular, but it still seems surprising that we would embed them into our phone’s keyboards. But here we are in 2017, and there is a group of startups that are looking to bring the usage, or in the case of Gfycat the creation, of GIFs closer and closer to an everyday thing. So it’s… Read More
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Giphy, the platform for all things GIF, raises $72 million in new funding
Giphy, the NY-based search engine and platform for GIFs, has raised $72 million in funding led by Draper Fisher Jurvetson, Institutional Venture Partners and China Media Capital. This brings Giphy’s total funding to just short of $151 million, according to Crunchbase, with a valuation reported at $600 million by the WSJ. Giphy started as part of a Hacker-in-Residence program at… Read More
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GIF Keyboard maker Riffsy gets a new name, Tenor, and opens up an SDK
GIFs may be a popular way of communicating as the way we talk to each other increasingly shifts to mobile, but really it’s about communicating in some form of video. We’re seeing video become more and more prevalent on mobile devices, and GIFs just happen to be a convenient way of doing that, Riffsy CEO David McIntosh says. At its core, using video to communicate can serve a… Read More
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