Genies
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As gaming platforms capitalize on pandemic-fueled traffic to their digital worlds, brands that drive culture in the physical world are fighting to ensure they don’t miss any new opportunities. A new partnership between Roblox and Gucci brings digital items from the fashion house into the platform’s metaverse alongside a new limited-run digital experience.
Gucci’s new experience teams a set of virtual spaces with a set of digital branded items in an effort to immerse Roblox users inside a world that feels unique to the Gucci brand and Roblox platform. The new space, called Gucci Garden, debuts today for a two-week run on the Roblox platform.
The environment takes advantage of recent advances in the game engine powering Roblox, bringing users a high-dynamic set of environments that they can traverse as blank mannequins, which evolve visually as users move through different spaces. Different rooms in the experience draw influence from different Gucci campaigns of the past several years. The digital event’s rollout accompanies a real-world multimedia event in Florence, Gucci Garden Archetypes.
The rollout follows an early pilot with creator Rook Vanguard in releasing Gucci-branded digital items to the platform this past December.
Image Credits: Roblox
In an interview with TechCrunch, Gucci CMO Robert Triefus details how the luxury fashion brand has been redefining its approachability as it extends its reach to digital platforms like Roblox — which the company sees as an opportunity that’s growing too quickly to ignore.
“Hats off to Roblox, scale came quickly,” Triefus tells TechCrunch. “Gucci is scale, though it’s taken us 100 years, and it took Roblox about 100 days.”
For high-fashion brands, the digital sphere has presented plenty of challenges when it comes to preserving exclusivity on a medium that begs for mass adoption. Triefus says Gucci has aimed to lean into the access offered by digital platforms as a way of promoting a more inclusive brand.
“There’s so much talk today about the metaverse,” Triefus says. “In the last six years, [Creative Director Alessandro Michele] has created a Gucci Metaverse but it’s not necessarily a digital manifestation, it’s a narrative.”
Luxury and authenticity have been some of the central sells of blockchain-based NFTs, something Triefus still sees opportunities for down the road. “It’s astonishing to me how fast the conversation around NFTs has exploded,” Triefus says. “We’ve been studying blockchain for a long time as you might imagine, authenticity of product and of experience is extremely important.”
In addition to experiments with Roblox, late last year Gucci partnered with startup Genies to outfit user avatars.
Virtual items from real-world retailers have been relatively slow to pop up inside digital worlds, though as user perceptions of paying for digital goods have shifted, platforms are moving to capitalize.
“We don’t partner with very many brands,” Roblox exec Christina Wootton tells TechCrunch. “One thing that was very special when we started speaking with Gucci is that they took the time to understand our platform and what works well for designers and creators in our community.”
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Genies is emerging as the top competitor to Snapchat’s wildly popular Bitmoji as Facebook, Apple and Google have been slow to get serious about personalized avatars. More than one million people have customized dozens of traits to build a realistic digital lookalike of themselves from over a million possible permutations.
When Genies launched a year ago after raising $15 million in stealth, it misstepped by trying to show people’s Genies interpreting a few weekly news stories and seasonal moments. Now the startup has figured out users want more control, so it’s shifting its iOS and Android apps to let you chat through your avatar, which acts out keywords and sentiments in reaction to what you type, which you can then share elsewhere. And Genies is launching a software developer kit that charges other apps to let you create avatars and use them for chat, stickers, games, animations and augmented reality.
Genies’ SDK puts its avatars in other apps
To power these new strategies and usher in what CEO Akash Nigam calls “the next wave of communication through avatars where people feel comfortable expressing themselves,” Genies has raised $10 million more. The party round comes from a wide range of investors, from institutional firms like NEA and Tull Co. to angels like Tinder’s Sean Rad, Raya’s Jared Morgenstern and speaker Tony Robbins; athletes like Carmelo Anthony, Kyrie Irving and Richard Sherman; and musicians, including A$AP Rocky, Offset from Migos, The Chainsmokers and 50 Cent. Some like Offset have even used their Genie to stand in for them for brand sponsorships, so their avatar poses for photos instead of them.
“We’ve transitioned from being an app to an avatar services company,” Nigam tells me. The son of WebMD’s co-founder, Nigam build a string of failed apps while at University of Michigan and worked with Genies co-founders Evan Rosenbaum and Matt Geiger on a startup called Blend that raised some money. Watching Snapchat-owned Bitmoji stay glued atop the app download charts inspired them to see more opportunity in the avatar space. Genies has had some talent issues, though. Nigam says it fired co-founder and president Matt Geiger, and a source tells me there were company culture issues that led to issues with the content writers it hired to create scenes for Genies to act out. Now it’s getting out of that scripted content creation business to focus on algorithmic suggestions of animations.
Genies in-app chat
The revamped Genies app lets you chat with up to six friends through your avatar. As you type, Genies detects actions, places, things and emotions, and offers you corresponding animations your avatar acts out with a tap. Given people already have plenty of place to chat, it might be tough to get people to move real conversations inside Genies for more than a quick hit of novelty. But that functionality is also coming to Facebook Messenger, WhatsApp and iMessage’s keyboards, where the expressive animations could naturally augment your threads.
Gucci paid to let Genies users add its luxury clothes to their avatars
With the Genies SDK, the startup is ready to challenge Snapchat’s new Snap Kit that lets apps build Bitmoji into their keyboards. But for $100,000 to $1 million in licensing fees, Genies allows apps to develop much deeper avatar features. Beyond creating keyboard stickers, games can plaster your Genies’ face over your character’s head, and utilities apps can have your Genie act out the weather or celebrate transactions. And since Genies is still taking off, partners can create experiences that feel fresh rather than just a repurposing of Bitmoji’s already-established cartoony avatars. Users spent an average of 19 minutes creating their Genie, so the SDK could add significant engagement to these apps. Genies has also launched its first official brand deal, where Gucci has created a wheel in the Genies creator so you can deck out your mini-you with luxury clothing.
The Avatar Wars (from left): Facebook Avatars, Google Gboard Mini Stickers, Apple Memoji
Despite Bitmoji’s years of success, it’s yet to have a scaled competitor. TechCrunch broke the news that Facebook is working on a “Facebook Avatars” feature, but seven months later it’s still not publicly testing and the prototype looks childish. Google’s Gboard just added the ability to create avatars based on a selfie, but they’re bland, low on detail and far from fun looking. And Apple’s latest mobile operating system lets you create a Memoji, though they too look generic like actual emoji rather than something instantly identifiable as you. By designing avatars that not only look like you but like a cooler version of you, Genies could capture the hearts and faces of millions of teens and the influencers they follow.
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Snapchat is doubling down on its biggest differentiator by turning its personalized avatar Bitmoji into a revenue stream and a new source of content. Snapchat is launching a Bitmoji merchandise store you can customize with you and your friends’ cartoonified faces, Bitmoji Stories comic strips featuring you and friends’ avatars in fun scenes and a new Friendship profile that collects all the content you and a friend have saved from your Snap message thread.
The new features could help earn Snapchat money to reduce its still-massive quarterly losses, get Snap’s brand out in public and give people new ways to spend more time on Snapchat when it’s otherwise been losing users.

The Bitmoji merchandise store opens Thursday in the U.S. on iOS only with $2 stickers, $15 coffee mugs, $16 standard t-shirts and notebooks, $22 triblend t-shirts, $27 sweatshirts and more that users can personalize by adding their Bitmoji, one of their friends’, them and a friends’ playing together, or any two of their friends. Phone cases, towels and pillows are also available. You can access the Bitmoji store from Snap Store in the Settings menu of Snapchat’s app. Snapchat first launched its Snap Store in Ghostface Chillah logo merchandise back in February to sell Dancing Hot Dog dolls, ghost pool floats and puppy selfie-filter shirts.

The new merch could help Snap show off its name and brand, reminding people to use the app as they can’t get the true Bitmoji anywhere else. Snap could also use the revenue given that it lost $325 million last quarter and might have to take outside investment or be acquired as it may not break even before running out of cash.
Back before it settled on the idea of turning personalized emoji into stickers you could use in chat, Bitmoji parent company Bitstrips started as a comic strip creator. You could make an avatar and then create little scenes for them to star in. The idea was inspired by co-founder Jacob “BA” Blackstock’s school days when he and friends would draw comic strips when they were bored. Now Snap is getting back to Bitmoji’s roots.

Bitmoji Stories launch tomorrow in the U.S. A Snapchat spokesperson tells me “Bitmoji Stories will tell lighthearted stories in the form of short comic strips. Bitmoji Stories are created by Snap (from the Bitmoji content team), and will star the Snapchatter solo or with a friend.” They’ll be constantly updated with new adventures, and they’re quite reminiscent of lifelike avatar startup Genies’ scenes. By creating a new form of Discover content in-house, Snapchat could draw more time and therefore more ad views out of its audience. And because there’s no outside publisher to pay, Snapchat can keep all the ad revenue.
Snap’s big competitors have largely failed to field a viable Bitmoji competitor. A year ago I wrote that “Facebook seriously needs its own Bitmoji,” and in May, we broke the news that Facebook Avatars were in the works — though the prototypes were pretty ugly. Each day Facebook delays, Bitmoji becomes more entrenched as the avatar standard. Two weeks ago, Google launched its own Gboard Mini avatars that you can automatically create with a selfie, rather than having to configure them manually like on Snapchat. But when it comes to an illustrated version of you, even tiny missteps can make you look monstrous. Plus, people love wasting time customizing avatars. Snap’s version still reigns supreme.
And lastly, today Snapchat begins globally rolling out its Friendship profiles. Accessible by clicking on a friend’s Bitmoji (or blank avatar if they haven’t made one) from Chat, Stories, Discover or search, Snapchat says they “make it easy to find your favorite memories and the important information you’ve saved over time.” That includes, photos, videos, messages, and links saved from your otherwise ephemeral chats, plus a quick way to see that bestie on the Snap Map.

None of these features is so seismic as to change the overall momentum of Snapchat, which has been struggling lately with shrinking user counts, a battered share price and non-stop executive departures. Its VP of Content Nick Bell left yesterday. Having talked with him, he’s one of the smartest minds in modern mobile content, and Snap’s hopes to get rid of the clickbait and messy design of Discover may be more difficult without him.
The strategy of focusing on best friends is smart, though. The one thing Facebook and Instagram can’t copy is Snapchat’s tight social graph of just your closest pals. Those competitors allowed their networks to bloat with acquaintances, family and colleagues that can make people less comfortable openly sharing. Now that they’ve copied Snapchat’s Stories broadcasting to a wider audience, Snap must refocus on best friends if it wants to stay unique and turn its smaller size and graph into an asset instead of a liability.
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“We plan on making Bitmoji obsolete,” says Akash Nigam, CEO of Genies. Bragging about beating one of the world’s top apps before his has even launched is emblematic of Nigam’s and Genies’ brash style. But with $15 million in funding at a valuation over $100 million, top investors like NEA and Hollywood royalty like CAA are buying into the avatar startup. Read More
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