Ethena

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Hello and welcome back to Equity, TechCrunch’s venture capital-focused podcast, where we unpack the numbers behind the headlines.

Natasha and Danny and Alex and Grace were all here to chat through the week’s biggest tech happenings. This week felt oddly comforting from a tech news perspective: Facebook is copying something, early-stage startup data is flawed enough to talk about and sweet DoorDash is buying robots for undisclosed sums.

So, here’s a rundown of the tech news we got into (as always, jokes aren’t previewed so you’ll have to listen to the actual show to get our critique and Award Winning Analysis*):

In good news, long-time Equity producer Chris Gates is back starting next week, which means we’ll have our biggest crew ever helping get the show put together. And, in other good news, there’s going to be more Equity than ever for you to hear. Coming soon.

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Ethena, which sends bite-sized nudges for compliance training, shifts its focus amid new capital

Ethena co-founders Roxanne Petraeus and Anne Solmssen began their company with a clear goal: There needs to be a more modern, and effective, way to deploy anti-harassment training to employees. Ethena’s solution is to send employees bite-sized monthly “nudges” or pings with five-minute lessons, replacing the usual one-hour annual workshop with more flexible learning.

The startup raised $2 million off of that vision in June, and today has announced it has raised follow-on funding with the same exact amount, led by GSV. The startup currently has $5 million in venture capital, with investors including Homebrew, Neo and Village Global.

The follow-on capital comes right after Ethena has had some solid growth itself. The startup closed a couple major contracts with companies including Netflix, Zoom and Zendesk, and tells TechCrunch that more than 20,000 active employees complete its monthly training.

Solid growth and new cash is where the story could stop for now, but Petraeus tells TechCrunch that early momentum has also inspired a shift of sorts in what Ethena is trying to accomplish.

“When we initially launched in Feb 2020, we thought that for our first year, we’d focus entirely on scaling companies because only startups would be interested in an innovative approach to compliance training,” she said. “What’s changed is we’ve learned that even large enterprises want a better approach, deeper impact and are willing to be innovative in a space historically dominated by lawyers and legacy e-learning providers.”

The startup is expanding its offering from anti-sexual harassment training to a wide variety of training courses focused on compliance, from financial compliance to code of conduct measures. The shift wasn’t because of a lack of interest from customers, the co-founder said, but instead demand from existing enterprise customers to offer more than just a singular topic.

“We think taking a specific sector-based approach can actually narrow the impact we’re having,” Petraeus said. “So we are trying to take a really inclusive approach,” from the start on what kind of topics should be treated as more than “just checking off a box.”

Petraeus, an army veteran, says that Ethena’s confidence in effectiveness and outcomes comes from military data on how adults learn.

“We know that traditional training just isn’t effective at behavior change, and there are some studies that show that it’s a pretty big backlash with increased unconscious bias after training versus before.” The startup differentiates from other micro-learning plays in its curriculum.

The curriculum is designed to be consumed over the course of a year instead of in an annual hour-long session. This tiny iteration is enough to give employees a repetitive way to understand the content. “We’re experimenting with things like graphic novels and podcasts to present training,” Petraeus said. “Just making sure whatever we’re doing yesterday is important tomorrow, because I think it’s important for us to be agile content creators.”

But Ethena’s biggest differentiation, Petraeus says, is its content. The pandemic has boasted a whole new sort of situation that employees need help, or proactive guidance, navigating. Petraeus says that Ethena’s monthly cadence gives it flexibility to adopt “modern” scenarios like Slack culture and Zoom etiquette. Ethena’s top performing training nudges in 2020 included lessons on online harassment prevention and mental health inclusivity.

The micro-learning approach has long been popular among edtech companies as a way to sneak or gamify small lessons into a workflow. So far, Ethena says over 90% of 150,000 in-app learner feedback notes are positive, saying the information is engaging and relevant. In Q4, Ethena saw learner growth of more than 250% quarter over quarter.

GSV’s Deborah Quazzo, who led Ethena’s seed and now this follow-on financing, said that it’s “not a coincidence that they’ve picked up some of the best logos in the world at an early stage,” referring to Ethena’s big customers. Quazzo thinks the compliance market has had very limited innovation so far, even though it’s a massive opportunity.

“They are seeing such strong product market fit and customers are pulling them into areas of content extension, so having more room to run faster made total sense,” she said.

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Ethena raises $2 million in seed funding for smarter anti-harassment software

Corporate harassment training is often defined by mandatory annual workshops, stock photo-ridden curricula and, often, outdated scenarios. Harvard graduates Roxanne Petraeus and Anne Solmssen think there’s a business in doing better than that.

The duo co-founded Ethena, a software-as-a-service startup that sells anti-harassment training software that is more comprehensive and flexible than the status quo.

Ethena sends “nudges,” or personalized short-form bits of training content, to employees throughout the year. One nudge could be about office dating, and a few weeks later, another nudge could be about mentorship.

Each month a user would get either an e-mail or Slack notification saying it is time to train. Then the user would go to a browser-based app and take a lesson, which depends on your managerial status, state of residence and other factors. The sessions would then be five to 10 minutes.

The distributed approach takes away the ability for an employee to front-load hours of training on their first week. Instead, Ethena’s consistent check-ins are aiming at a difficult metric to track: comprehension within compliance training.

“The reason we do that is because in the adult learning base it is pretty emphatic that repetition is crucial,” Petraeus said.

This format also gives the company a chance to adapt its content to the world users are living in. Ethena’s content has to follow a certain curriculum based on state law, but, it can add its own flavor. For example, when COVID-19 became a serious threat, Ethena was able to send users training in regards to online harassment and cyberbullying. Old curricula might not account for what Zoom harassment might look like.

Petraeus said of the examples users see in the software, “it makes no sense to have Jim and Jan go to a bar if that’s not the environment we are in.”

Ethena also works as a replacement for in-person anti-harassment workshops during COVID-19 and resulting shelter-in-place orders. As offices continue to remain shut down, companies need to find new ways to talk about issues that are not going away.

Efficacy of anti-harassment training is hard to track with numbers. If a company tried to measure Ethena’s efficacy with data around the number of harassment reports filed before and after the software was used, it presumes that victims are choosing to report in the first place. Victims, for a variety of reasons, often don’t report due to fear of retaliation or inaction.

For the co-founders, a lack of hard data about whether their software works meant that they had to find another way to pitch to customers.

“It would be really irresponsible to just kind of bank on ‘everyone will believe in this mission with us,’ ” said Petraeus. “We read the newspaper; that will not happen.”

Instead, the co-founders think that sweeping training regulations and legal obligations might be what force companies to onboard more intensive software.

“We keep companies in a legally, very safe position because their employees are always sort of ahead of what they need to stay compliant with state regulations,” Solmssen said. “We’re able to become a part of the fabric of everyday thinking and behavior for employees.”

Long term, Ethena is working with a peer-reviewed journal to see if effective anti-harassment training can be related to higher retention rates in companies.

The company envisions early adopters to be small companies that are scaling. It charges companies per seat, which comes out to $4 per employee per month, and $48 per employee per year.

Petraeus and Solmssen piloted the program in November 2019 and launched in January. Today, the startup told TechCrunch they have raised $2 million in seed funding led by GSV, with participation from Homebrew, Village Global and more. It has 50 customers.

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This startup is making customized sexual harassment training that it says employees won’t hate (or forget)

If you work for someone else, you likely know the drill: in comes that annual email reminding you that it’s time for unconscious bias or sexual harassment training, and if you could please finish up this mandatory module by this date, that would be terrific.

The email — not to mention the programming itself — is straight out of “Office Space.” Little surprise that when Anne Solmssen, a Harvard-trained computer scientist, happened to call a friend recently who was clicking through his own company-sponsored training program, his answer to how it was going was, “It’s more interesting when I have baseball on.”

Solmssen has some other ideas about how to make sexual harassment training far more interesting and less “cringe-worthy.” Indeed, she recently joined forces with Roxanne Petraeus, another Harvard grad, to create Ethena, a software-as-a-service startup that’s promising customizable training delivered in bite-size segments that caters to individuals based on how much they already know about sexual harassment in the workplace. The software will also be sector-specific when it’s released more widely in the first quarter of next year.

The company first came together this past summer led by Petraeus, who joined the U.S. Reserve Officers’ Training Corps to help defray the cost of her Ivy League education and wound up spending seven years in the U.S. Army, including as a civil affairs officer, before co-founding an online meals marketplace, then spending a year with McKinsey & Co. to get a better handle on how businesses are run.

Petraeus says that across her experience, and particularly in the Army, she had “great leaders” who were “thoughtful about their [reports’] development goals and what was happening in their personal lives, and brought out the best in their people, rather than making them feel less than or marginalized.”

Still, she was aware that from an institutional standpoint, most harassment training is not thoughtful, that it’s a matter of checking boxes on an annual basis to ensure compliance with different state laws, depending on where an organization is headquartered. She marveled that so much of the content employees are consuming seems “designed for a 1980s law firm.”

Solmssen was meanwhile working for a venture-backed public safety software company, Mark43. She was getting along just fine, too, but when a friend put the two in touch on the hunch that their engineering talent and vision could amount to something, that instinct proved right.

“I’d been working for Mark43 for four years, and I wasn’t particularly interested in starting a business,” Solmssen says. “But I fell in love with Roxanne and this idea, and I came to this thinking that someone needs to make [this training process] better. We’re still using the tools and technologies that we’ve had since 1997.”

So how is what they’re building different than what’s currently available? In lots of ways, seemingly. For starters, Ethena doesn’t want employees to “knock it out all at once” in an hour or two of training at the end of each year. Instead, it’s creating what it calls monthly “nudges” that deliver relevant studies and questions on a monthly basis — information that can then be used in an all-hands meeting, for example, helping to reinforce its goals.

It’s also focused on sending content and questions to people that’s iterative and that evolves based on how an individual responds. A new hire might answer very differently than a sponsor of other women within an organization, for example. It’s a stark contrast to to the black-and-white scenarios that every employee is typically presented. (Think: “Judy and Brian go to a bar after work.”)

These subtleties are a significant development, argues Petraeus, because “traditional training implicitly tells employees that going to spending time together outside of work is bad for mentorship. It’s why you hear things like, ‘I just hired my first female analyst; can I get into an Uber with her when we’re traveling?’ ” Turning every mixed-gender occasion into a potential minefield is “not the message we should be conveying.”

Yet it’s a message that’s being absorbed. According to a survey conducted earlier this year by LeanIn.Org and SurveyMonkey, 60% of managers who are men are now uncomfortable participating in a common work activity with a woman, such as mentoring, working alone or socializing together. That’s a 32% jump from a year ago. According to that same survey, senior-level men are now 12 times more hesitant to have one-on-one meetings with junior women, nine times more hesitant to travel together and six times more hesitant to have work dinners together.

Even the U.S. Equal Employment Opportunity Commission thinks sexual harassment training has gone wrong somewhere, noting that it hasn’t worked as a prevention tool in part because it’s been too focused on simply avoiding legal liability. Indeed, a few years ago, a task force studying harassment in the workplace on behalf of the EEOC concluded that “effective training cannot occur in a vacuum – it must be part of a holistic culture of non-harassment that starts at the top.” Similarly, it added, “one size does not fit all: training is most effective when tailored to the specific workforce and workplace and different cohorts of employees.”

Toward that end, and with compliance in mind, Ethena is also modernizing the content it delivers, including as it pertains to dating at work, which definitely happens; and inclusivity around pregnant colleagues, who are often subtly marginalized; and transgender colleagues, who can also find themselves feeling either misunderstood or overlooked by current sexual harassment training materials.

There’s also a heavy focus on analytics. If 60% of employees don’t know about a company’s policies around office dating, for example, or employees in an outfit’s marketing department appear to know less about an organization’s values than other departments, it will flag these things so managers can take preventative action. (“Say there’s a new manager in the LA office where employees seem to be answering less consistently,” suggests Solmssen. “We can provide additional training to get that person up to speed.”)

For Petraeus — who is the daughter-in-law of retired general and former CIA director David Petraeus — the overarching goal is to kill off mandatory yearly training where the takeaway for many employees, the fundamental standard, is, “Can I go to jail for this comment?”

It’s too soon to say if Ethena will be successful. It’s only halfway through a pilot training program at the moment. But Solmssen and Petraeus are strong pitchmen, and they say their software will be available beginning in the first quarter of next year for $4 per employee per month, which is on a par with other e-learning programs.

The startup has also won the support of early backers who’ve already given the months-old outfit $850,000 to start hiring. Among those investors: Neo, a venture fund started last year by serial entrepreneur Ali Partovi; Village Global; and Jane VC, which is a fund focused on women-led startups.

Numerous angel investors have also written Ethena a check, including Reshma Saujani, who is the founder of the organization Girls Who Code, and a handful of military veterans.

As for the last group, “they’re not a group that’s typically represented in startup ventures,” observes Petraeus, “but in terms of leadership and thinking about how to get a diverse team oriented around the same goal,” they’re hard to match.

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