enterprise software
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Alibaba to help Salesforce localize and sell in China
Salesforce, the 20-year-old leader in customer relationship management (CRM) tools, is making a foray into Asia by working with one of the country’s largest tech firms, Alibaba.
Alibaba will be the exclusive provider of Salesforce to enterprise customers in mainland China, Hong Kong, Macau and Taiwan, and Salesforce will become the exclusive enterprise CRM software suite sold by Alibaba, the companies announced on Thursday.
The Chinese internet has for years been dominated by consumer-facing services such as Tencent’s WeChat messenger and Alibaba’s Taobao marketplace, but enterprise software is starting to garner strong interest from businesses and investors. Workflow automation startup Laiye, for example, recently closed a $35 million funding round led by Cathay Innovation, a growth-stage fund that believes “enterprise software is about to grow rapidly” in China.
The partners have something to gain from each other. Alibaba does not have a Salesforce equivalent serving the raft of small-and-medium businesses selling through its e-commerce marketplaces or using its cloud computing services, so the alliance with the American cloud behemoth will fill that gap.
On the other hand, Salesforce will gain sales avenues in China through Alibaba, whose cloud infrastructure and data platform will help the American firm “offer localized solutions and better serve its multinational customers,” said Ken Shen, vice president of Alibaba Cloud Intelligence, in a statement.
“More and more of our multinational customers are asking us to support them wherever they do business around the world. That’s why today Salesforce announced a strategic partnership with Alibaba,” said Salesforce in a statement.
Overall, only about 10% of Salesforce revenues in the three months ended April 30 originated from Asia, compared to 20% from Europe and 70% from the Americas.
Besides gaining client acquisition channels, the tie-up also enables Salesforce to store its China-based data at Alibaba Cloud. China requires all overseas companies to work with a domestic firm in processing and storing data sourced from Chinese users.
“The partnership ensures that customers of Salesforce that have operations in the Greater China area will have exclusive access to a locally-hosted version of Salesforce from Alibaba Cloud, who understands local business, culture and regulations,” an Alibaba spokesperson told TechCrunch.
Cloud has been an important growth vertical at Alibaba and nabbing a heavyweight ally will only strengthen its foothold as China’s biggest cloud service provider. Salesforce made some headway in Asia last December when it set up a $100 million fund to invest in Japanese enterprise startups and the latest partnership with Alibaba will see the San Francisco-based firm actually go after customers in Asia.
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Investor Jocelyn Goldfein to join us on AI panel at TechCrunch Sessions: Enterprise
Artificial intelligence is quickly becoming a foundational technology for enterprise software development and startups have begun addressing a variety of issues around using AI to make software and processes much more efficient.
To that end, we are delighted to announce that Jocelyn Goldfein, a Managing Director at Zetta Venture Partners will be joining on us a panel to discuss AI in the enterprise. It will take place at the TechCrunch Sessions: Enterprise show on September 5 at the Yerba Buena Center in San Francisco.
It’s not just startups that are involved in AI in the enterprise. Some of the biggest names in enterprise software including Salesforce Einstein, Adobe Sensei and IBM Watson have been addressing the need for AI to help solve the enterprise data glut.
Computers can process large amounts of information much more quickly than humans, and as enterprise companies generate increasing amounts of data, they need help understanding it all as the volume of information exceeds human capacity to sort through it.
Goldfein brings a deep engineering background to her investment work. She served as a VP of engineering at VMware and as an engineering director at Facebook, where she led the project that adopted machine learning for the News Feed ranker, launched major updates in photos and search, and helped spearhead Facebook’s pivot to mobile. Goldfein drove significant reforms in Facebook hiring practices and is a prominent evangelist for women in computer science. As an investor, she primarily is focused on startups using AI to take more efficient approaches to infrastructure, security, supply chains and worker productivity.
At TC Sessions: Enterprise, she’ll be joining Bindu Reddy from Reality Engines along with other panelists to discuss the growing role of AI in enterprise software with TechCrunch editors. You’ll learn why AI startups are attracting investor attention and how AI in general could fundamentally transform enterprise software.
Prior to joining Zetta, Goldfein had stints at Facebook and VMware, as well as startups Datify, MessageOne and Trilogy/pcOrder.
Early Bird tickets to see Joyce at TC Sessions: Enterprise are on sale for just $249 when you book here; but hurry, prices go up by $100 soon! Students, grab your discounted tickets for just $75 here.
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SAP CEO Bill McDermott will join us at TC Sessions: Enterprise
You can’t talk about enterprise software without talking about SAP, the German software giant that now has a market cap of more than $172 billion, making it Europe’s most valuable tech company. To talk about his company and leadership in a rapidly changing environment for enterprise software, SAP CEO Bill McDermott will join us for a fireside chat at our TC Sessions: Enterprise event on September 5 in San Francisco.
McDermott joined the company as the CEO of SAP America in 2002. He then joined the executive board in 2008 and became co-CEO in 2010. Since becoming the first American to head the company in 2014, McDermott has continued to increase the company’s annual revenue and, maybe more importantly, expanded the company’s product range.
Chances are you know SAP mostly for its Hana in-memory database offering and CRM and enterprise resource management systems. Hana is important enough that all of the major cloud suppliers offer virtual machines specifically tuned for it, something they don’t do for any other piece of software. But SAP also offers services around data and networks management, IoT, blockchain and HR. Its more than 300,000 customers span virtually every industry and include government agencies around the globe, and the company itself has offices in virtually every country in the world.
We will talk to McDermott about the trends he’s seeing in the industry, including his company’s open data alliance with Microsoft and Adobe, his plans to double his company’s market cap, the role that open source now plays in enterprise software and how owning a Long Island deli prepared him for his current job. And we won’t forget SAP’s giant $8 billion acquisition of Qualtrics last year, which allows SAP to couple operational data with customer experience — matching what customers do with why they do it — one of the hottest areas in enterprise.
Outside of SAP, McDermott also serves on the board of directors of companies like Under Armour, Dell SecureWorks and ANSYS.e
Early Bird tickets are on sale for just $249 when you book here, but hurry — prices go up by $100 soon! Students, grab your discounted tickets for just $75 here.
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Sam Lessin and Andrew Kortina on their voice assistant’s workplace pivot
Sam Lessin, a former product management executive at Facebook and old friend to Mark Zuckerberg, incorporated his latest startup under the name “Fin Exploration Company.”
Why? Well, because he wanted to explore. The company — co-founded alongside Andrew Kortina, best known for launching the successful payments app Venmo — was conceived as a consumer voice assistant in 2015 after the two entrepreneurs realized the impact 24/7 access to a virtual assistant would have on their digital to-do lists.
The thing is, developing an AI assistant capable of booking flights, arranging trips, teaching users how to play poker, identifying places to purchase specific items for a birthday party and answering wide-ranging zany questions like “can you look up a place where I can milk a goat?” requires a whole lot more human power than one might think. Capital-intensive and hard-to-scale, an app for “instantly offloading” chores wasn’t the best business. Neither Lessin nor Kortina will admit to failure, but Fin‘s excursion into B2B enterprise software eight months ago suggests the assistant technology wasn’t a billion-dollar idea.
Staying true to its name, the Fin Exploration Company is exploring again.
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Cathay Innovation leads Laiye’s $35M round to bet on Chinese enterprise IT
For many years, the boom and bust of China’s tech landscape have centered around consumer-facing products. As this space gets filled by Baidu, Alibaba, Tencent, and more recently Didi Chuxing, Meituan Dianping, and ByteDance, entrepreneurs and investors are shifting attention to business applications.
One startup making waves in China’s enterprise software market is four-year-old Laiye, which just raised a $35 million Series B round led by cross-border venture capital firm Cathay Innovation. Existing backers Wu Capital, a family fund, and Lightspeed China Partners, whose founding partner James Mi has been investing in every round of Laiye since Pre-A, also participated in this Series B.
The deal came on the heels of Laiye’s merger with Chinese company Awesome Technology, a team that’s spent the last 18 years developing Robotic Process Automation, a term for technology that lets organizations offload repetitive tasks like customer service onto machines. With this marriage, Laiye officially launched its RPA product UiBot to compete in the nascent and fast-growing market for streamlining workflow.
“There was a wave of B2C [business-to-consumer] in China, and now we believe enterprise software is about to grow rapidly,” Denis Barrier, co-founder and chief executive officer of Cathay Innovation, told TechCrunch over a phone interview.
Since launching in January, UiBot has collected some 300,000 downloads and 6,000 registered enterprise users. Its clients include major names such as Nike, Walmart, Wyeth, China Mobile, Ctrip and more.
Guanchun Wang, chairman and CEO of Laiye, believes there are synergies between AI-enabled chatbots and RPA solutions, as the combination allows business clients “to build bots with both brains and hands so as to significantly improve operational efficiency and reduce labor costs,” he said.
When it comes to market size, Barrier believes RPA in China will be a new area of growth. For one, Chinese enterprises, with a shorter history than those found in developed economies, are less hampered by legacy systems, which makes it “faster and easier to set up new corporate software,” the investor observed. There’s also a lot more data being produced in China given the population of organizations, which could give Chinese RPA a competitive advantage.
“You need data to train the machine. The more data you have, the better your algorithms become provided you also have the right data scientists as in China,” Barrier added.
However, the investor warned that the exact timing of RPA adoption by people and customers is always not certain, even though the product is ready.
Laiye said it will use the proceeds to recruit talents for research and development as well as sales of its RPA products. The startup will also work on growing its AI capabilities beyond natural language processing, deep learning, and reinforcement learning, in addition to accelerating commercialization of its robotic solutions across industries.
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Network with CrunchMatch at TC Sessions: Enterprise 2019
Ready to tackle the colossus that is enterprise software? Join us and more than 1,000 attendees for TC Sessions Enterprise 2019 on September 5 at the Yerba Buena Center for the Arts in San Francisco. We’re talking founders, technologists and investors digging deep into the challenges facing established and emerging enterprise companies today. Get your early-bird tickets now and save.
TechCrunch’s first ever event focused on Enterprise is a prime networking opportunity that will feature a crowd drawn to a day of intensive, on-stage interviews (led by TechCrunch editors) with the king pins of enterprise as well as breakout sessions, exhibiting startups, receptions and much more. Naturally, we have a fantastic networking app to help attendees wring the most opportunity out of the show.
CrunchMatch (powered by Brella), is TechCrunch’s free business match-making service. Effective networking is more than just meeting people. CrunchMatch helps you search for the right people based on specific mutual criteria, goals and interests. The platform’s combination of curation and automation lets you easily find, vet, schedule and connect with the people you want to meet — founders, investors, technologists, researchers or MBA students. You decide, and CrunchMatch delivers.
CrunchMatch is available to all attendees. When the platform launches, keep an eye out for an email with a sign-up link. Fill out your profile with the pertinent details — your role (technologist, founder, investor, etc.) and who you want to connect with at the event. CrunchMatch will make meet-up suggestions, which you can approve or decline.
Now that you’re up to speed on the networking situation, all you need to do is buy a ticket to TC Sessions: Enterprise. Early-bird passes cost $395, and you can save an extra 15 percent when you buy group tickets (four or more) for $335 each. Student passes sell for $245. Bonus: for every TC Sessions: Enterprise ticket you buy, we’ll register you for one free Expo Only pass to Disrupt San Francisco 2019. Holla!
There are a limited number of Startup Demo Packages available for $2,000, which includes four tickets to attend the event.
TC Sessions: Enterprise takes place on September 5 in San Francisco. Join your community of enterprise-minded founders, investors, CTOs, CIOs and engineers to talk machine learning, AI, intelligent marketing automation, the cloud, quantum computing, blockchain and so much more. Buy your early-bird tickets now.
Interested in sponsoring TC Sessions: Enterprise? Fill out this form and a member of our sales team will contact you.
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Unveiling its latest cohort, Alchemist announces $4 million in funding for its enterprise accelerator
The enterprise software and services-focused accelerator Alchemist has raised $4 million in fresh financing from investors BASF and the Qatar Development Bank, just in time for its latest demo day unveiling 20 new companies.
Qatar and BASF join previous investors, including the venture firms Mayfield, Khosla Ventures, Foundation Capital, DFJ and USVP, and corporate investors like Cisco, Siemens and Juniper Networks.
While the roster of successes from Alchemist’s fund isn’t as lengthy as Y Combinator, the accelerator program has launched the likes of the quantum computing upstart Rigetti, the soft-launch developer tool LaunchDarkly and drone startup Matternet .
Some (personal) highlights of the latest cohort include:
- Bayware: Helmed by a former head of software-defined networking from Cisco, the company is pitching a tool that makes creating networks in multi-cloud environments as easy as copying and pasting.
- MotorCortex.AI: Co-founded by a Stanford engineering professor and a Carnegie Mellon roboticist, the company is using computer vision, machine learning and robotics to create a fruit packer for packaging lines. Starting with avocados, the company is aiming to tackle the entire packaging side of pick and pack in logistics.
- Resilio: With claims of a 96% effectiveness rate and $35,000 in annual recurring revenue with another $1 million in the pipeline, Resilio is already seeing companies embrace its mobile app that uses a phone’s camera to track stress levels and application-based prompts on how to lower it, according to Alchemist.
- Operant Networks: It’s a long-held belief (of mine) that if computing networks are already irrevocably compromised, the best thing that companies and individuals can do is just encrypt the hell out of their data. Apparently Operant agrees with me. The company is claiming 50% time savings with this approach, and have booked $1.9 million in 2019 as proof, according to Alchemist.
- HPC Hub: HPC Hub wants to democratize access to supercomputers by overlaying a virtualization layer and pre-installed software on underutilized super computers to give more companies and researchers easier access to machines… and they’ve booked $92,000 worth of annual recurring revenue.
- DinoPlusAI: This chip developer is designing a low latency chip for artificial intelligence applications, reducing latency by 12 times over a competing Nvidia chip, according to the company. DinoPlusAI sees applications for its tech in things like real-time AI markets and autonomous driving. Its team is led by a designer from Cadence and Broadcom and the company already has $8 million in letters of intent signed, according to Alchemist.
- Aero Systems West: Co-founders from the Air Force’s Research Labs and MIT are aiming to take humans out of drone operations and maintenance. The company contends that for every hour of flight time, drones require seven hours of maintenance and check ups. Aero Systems aims to reduce that by using remote analytics, self-inspection, autonomous deployment and automated maintenance to take humans out of the drone business.
Watch a live stream of Alchemist’s demo day pitches, starting at 3PM, here.
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The Exit: an AI startup’s McPivot
Five years ago, Dynamic Yield was courting an investment from The New York Times as it looked to shift how publishers paywalled their content. Last month, Chicago-based fast food king McDonald’s bought the Israeli company for $300 million, a source told TechCrunch, with the purpose of rethinking how people order drive-thru chicken nuggets.
The pivot from courting the grey lady to the golden arches isn’t as drastic as it sounds. In a lot of ways, it’s the result of the company learning to say “no” to certain customers. At least, that’s what Bessemer’s Adam Fisher tells us.
The Exit is a new series at TechCrunch. It’s an exit interview of sorts with a VC who was in the right place at the right time but made the right call on an investment that paid off.
Fisher
Fisher was Dynamic Yield founder Liad Agmon’s first call when he started looking for funds from institutional investors. Bessemer bankrolled the bulk of a $1.7 million funding round which valued the startup at $5 million pre-money back in 2013. The firm ended up putting about $15 million into Dynamic Yield, which raised ~$85 million in total from backers including Marker Capital, Union Tech Ventures, Baidu and The New York Times.
Fisher and I chatted at length about the company’s challenging rise and how Israel’s tech scene is still being underestimated. Fisher has 11 years at Bessemer under his belt and 14 exits including Wix, Intucell, Ravello and Leaba.
The interview has been edited for length and clarity.
Saying “No”
Lucas Matney: So, right off the bat, how exactly did this tool initially built for publishers end up becoming something that McDonalds wanted?
Adam Fisher: I mean, the story of Dynamic Yield is unique. Liad, the founder and CEO, he was an entrepreneur in residence in our Herzliya office back in 2011. I’d identified him earlier from his previous company, and I just said, ‘Well, that’s the kind of guy I’d love to work with.’ I didn’t like his previous company, but there was something about his charisma, his technology background, his youth, which I just felt like “Wow, he’s going to do something interesting.” And so when he sold his previous company, coincidentally to another Chicago based company called Sears, I invited him and I think he found it very flattering, so he joined us as an EIR.
And really only at the very end of his residence did he come up with this idea that would become Dynamic Yield. He came about it very much focused on the problem he saw with publishers being outwitted by ad buyers. He felt like all the big publishers really didn’t understand their digital businesses, didn’t understand their users, didn’t understand how performance ad buying was working, and he began to build a product that could dynamically optimize a publisher’s website to maximize revenue, hence the yield … the dynamic yield.
But very quickly, we told him, ‘That’s interesting, but we’re not sure how big that market is. And, you know it’s not always great to sell to those kind of weak customers. Sometimes they’re weak for a reason.’
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Infor lands $1.5 billion investment ahead of IPO
Infor, a NYC-based enterprise software company, announced a massive $1.5 billion investment today that could be the precursor to an IPO in the next 12-24 months. One analyst is estimating that the valuation could be at least $60 billion.
The investment is being led by Koch Industries’ investment arm, Koch Equity Development, and Golden Gate Capital. Today’s investment comes on top of a $2 billion+ cash infusion from Koch in 2017, bringing the total raised to at least more than $3.5 billion along with a hefty $6.1 billion in debt. That’s a lot of cash.
In fact, the company plans to use a large portion of today’s investment to pay down part of that debt, including $500 million in senior secured notes due in 2020, which it plans to pay off next month, and $750 million in HoldCo senior contingent cash pay notes due in 2021, which it plans to pay off in May. The thinking is that the company wants to reduce its debt load ahead of its IPO.
“We expect this paydown, in combination with cash flows and estimated IPO proceeds, will provide Infor with leverage levels consistent with other successful IPOs over the past few years,” Infor CFO Kevin Samuelson explained during an investor call today.
The company wouldn’t rule out additional investments before going public, but it was looking firmly toward an IPO. “We’ve spoken for some time about the many advantages that we believe Infor will receive if the company goes public, including improved brand recognition, a broader employee equity program, additional currency for M&A and more financial clarity for our customers and prospects,” Samuelson said.
Infor may be the largest company you never heard of, with more than 17,000 employees and 68,000 customers in more than 100 countries worldwide. All of those customers generated $3 billion in revenue in 2018. That’s a significant presence.
Ray Wang, founder and principal analyst at Constellation Research, told TechCrunch that based on that revenue, he believes the valuation could be in the neighborhood of $60 billion. He based that on $3 billion in revenue, while using Oracle and SAP as similar industry comparisons. These companies have a 20X price/earnings ratio. He adds, that would make it the largest tech IPO ever for a NYC tech company if that comes to pass. Infor would not confirm this number with a spokesperson telling TechCrunch, “We cannot comment on value at this time.”
What does this company do to achieve this size and scope? It’s not unlike many other large enterprise companies, says Wang. It produces cloud software solutions around typical enterprise needs such as CRM, ERP and supply chain asset management.
Daniel Newman, principal analyst at Futurum Research, says that Infor has grown rapidly through a series of acquisitions and an unusual approach to enterprise software. “What makes its approach to enterprise software unique is that rather than building software and then attempting to customize it for the unique [customer] needs, Infor takes an industry-based approach that incorporates both subtle and material capabilities to address specific industry needs that more generic ERP tools aren’t capable of out of the box,” Newman told TechCrunch.
He adds that this difference is attractive to many companies seeking ERP and enterprise asset management tools that are built with their business in mind, rather than completely customizing a software designed for any business in any industry.
As it turns out, Koch isn’t just an investor, it’s an Infor customer. “Koch was a customer of Infor before we became an investor in the company, and Koch Industries’ companies continue to move their most mission critical applications to Infor CloudSuites,” Jim Hannan, executive vice president and CEO for Enterprises at Koch Industries said in a statement.
The company, which was founded way back in 2002, has been shifting to the cloud over the last five years. It reports that more than 70 percent of its revenue is now derived from cloud products, fueled in part by an aggressive acquisition strategy.
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Forget Watson, the Red Hat acquisition may be the thing that saves IBM
With its latest $34 billion acquisition of Red Hat, IBM may have found something more elementary than “Watson” to save its flagging business.
Though the acquisition of Red Hat is by no means a guaranteed victory for the Armonk, N.Y.-based computing company that has had more downs than ups over the five years, it seems to be a better bet for “Big Blue” than an artificial intelligence program that was always more hype than reality.
Indeed, commentators are already noting that this may be a case where IBM finally hangs up the Watson hat and returns to the enterprise software and services business that has always been its core competency (albeit one that has been weighted far more heavily on consulting services — to the detriment of the company’s business).
Also read as IBM taps out on Watson as its growth engine and returns to basics ie financial engineering and distribution https://t.co/nD7gHyYhQf
— Sunil Rawat (@_sunilrawat) October 28, 2018
Watson, the business division focused on artificial intelligence whose public claims were always more marketing than actually market-driven, has not performed as well as IBM had hoped and investors were losing their patience.
Critics — including analysts at the investment bank Jefferies (as early as one year ago) — were skeptical of Watson’s ability to deliver IBM from its business woes.
As we wrote at the time:
Jefferies pulls from an audit of a partnership between IBM Watson and MD Anderson as a case study for IBM’s broader problems scaling Watson. MD Anderson cut its ties with IBM after wasting $60 million on a Watson project that was ultimately deemed, “not ready for human investigational or clinical use.”
The MD Anderson nightmare doesn’t stand on its own. I regularly hear from startup founders in the AI space that their own financial services and biotech clients have had similar experiences working with IBM.
The narrative isn’t the product of any single malfunction, but rather the result of overhyped marketing, deficiencies in operating with deep learning and GPUs and intensive data preparation demands.
That’s not the only trouble IBM has had with Watson’s healthcare results. Earlier this year, the online medical journal Stat reported that Watson was giving clinicians recommendations for cancer treatments that were “unsafe and incorrect” — based on the training data it had received from the company’s own engineers and doctors at Sloan-Kettering who were working with the technology.
All of these woes were reflected in the company’s latest earnings call where it reported falling revenues primarily from the Cognitive Solutions business, which includes Watson’s artificial intelligence and supercomputing services. Though IBM chief financial officer pointed to “mid-to-high” single digit growth from Watson’s health business in the quarter, transaction processing software business fell by 8% and the company’s suite of hosted software services is basically an afterthought for business gravitating to Microsoft, Alphabet, and Amazon for cloud services.
To be sure, Watson is only one of the segments that IBM had been hoping to tap for its future growth; and while it was a huge investment area for the company, the company always had its eyes partly fixed on the cloud computing environment as it looked for areas of growth.
It’s this area of cloud computing where IBM hopes that Red Hat can help it gain ground.
“The acquisition of Red Hat is a game-changer. It changes everything about the cloud market,” said Ginni Rometty, IBM Chairman, President and Chief Executive Officer, in a statement announcing the acquisition. “IBM will become the world’s number-one hybrid cloud provider, offering companies the only open cloud solution that will unlock the full value of the cloud for their businesses.”
The acquisition also puts an incredible amount of marketing power behind Red Hat’s various open source services business — giving all of those IBM project managers and consultants new projects to pitch and maybe juicing open source software adoption a bit more aggressively in the enterprise.
As Red Hat chief executive Jim Whitehurst told TheStreet in September, “The big secular driver of Linux is that big data workloads run on Linux. AI workloads run on Linux. DevOps and those platforms, almost exclusively Linux,” he said. “So much of the net new workloads that are being built have an affinity for Linux.”
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