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ChargerHelp raises $2.75M to keep EV chargers working
The coming wave of electric vehicles will require more than thousands of charging stations. In addition to being installed, they also need to work — and today, that isn’t happening.
If a station doesn’t send out an error or a driver doesn’t report it, network providers might never know there’s even a problem. Kameale C. Terry, who co-founded ChargerHelp!, an on-demand repair app for electric vehicle charging stations, has seen these issues firsthand.
One customer assumed that poor usage rates at a particular station was due to a lack of EVs in the area, Terry recalled in a recent interview. That wasn’t the problem.
“There was an abandoned vehicle parked there and the station was surrounded by mud,” said Terry who is CEO and co-founded the company with Evette Ellis.
Demand for ChargerHelp’s service has attracted customers and investors. The company said it has raised $2.75 million from investors Trucks VC, Kapor Capital, JFF, Energy Impact Partners and The Fund. This round values the startup, which was founded in January 2020, at $11 million post-money.
The funds will be used to build out its platform, hire beyond its 27-person workforce and expand its service area. ChargerHelp works directly with the charging manufacturers and network providers.
“Today when a station goes down there’s really no troubleshooting guidance,” said Terry, noting that it takes getting someone out into the field to run diagnostics on the station to understand the specific problem. After an onsite visit, a technician then typically shares data with the customer, and then steps are taken to order the correct and specific part — a practice that often doesn’t happen today.
While ChargerHelp is couched as an on-demand repair app, it is also acts as a preventative maintenance service for its customers.
Powering up
The idea for ChargerHelp came from Terry’s experience working at EV Connect, where she held a number of roles, including head of customer experience and director of programs. During her time there, she worked with 12 manufacturers, which gave her knowledge into inner workings and common problems with the chargers.
It was here that she spotted a gap in the EV charging market.
“When the stations went down we really couldn’t get anyone on site because most of the issues were communication issues, vandalism, firmware updates or swapping out a part — all things that were not electrical,” Terry said.
And yet, the general practice was to use electrical contractors to fix issues at the charging stations. Terry said it could take as long as 30 days to get an electrical contractor on site to repair these non-electrical problems.
Terry often took matters in her own hands if issues arose with stations located in Los Angeles, where she is based.
“If there was a part that needed to be swapped out, I would just go do it myself,” Terry said, adding she didn’t have a background in software or repairs. “I thought, if I can figure this stuff out, then anyone can.”
In January 2020, Terry quit her job and started ChargerHelp. The newly minted founder joined the Los Angeles Cleantech Incubator, where she developed a curriculum to teach people how to repair EV chargers. It was here that she met Ellis, a career coach at LACI who also worked at the Long Beach Job Corp Center. Ellis is now the chief workforce officer at ChargerHelp.
Since then, Terry and Ellis were accepted into Elemental Excelerator’s startup incubator, raised about $400,000 in grant money, launched a pilot program with Tellus Power focused on preventative maintenance and landed contracts with EV charging networks and manufacturers such as EV Connect, ABB and SparkCharge. Terry said they have also hired their core team of seven employees and trained their first tranche of technicians.
Hiring approach
Image Credits: ChargerHelp
ChargerHelp takes a workforce-development approach to finding employees. The company only hires in cohorts, or groups, of employees.
The company received more than 1,600 applications in its first recruitment round for electric vehicle service technicians, according to Terry. Of those, 20 were picked to go through training and 18 were ultimately hired to service contracts across six states, including California, Oregon, Washington, New York and Texas. Everyone picked to go through training is paid a stipend and earn two safety licenses.
The startup will begin its second recruitment round in April. All workers are full-time with a guaranteed wage of $30 an hour and are being given shares in the startup, Terry said. The company is working directly with workforce development centers in the areas where ChargerHelp needs technicians.
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Dragos raises $110M Series C as demand to secure industrial systems soars
Cybersecurity firm Dragos has raised $110 million in its Series C, almost triple the amount that it raised two years ago in its last round.
Dragos was founded in 2016 to detect and respond to threats facing industrial control systems (ICS), the devices critical to the continued operations of power plants, water and energy supplies, and other critical infrastructure. The company’s threat detection platform — its moneymaker — helps companies with industrial control systems defend against hackers trying to get into important operational systems. Its platform kicks out hackers that could shut down manufacturing lines or control energy supply systems, while its research arm keeps tabs on the hackers that can break into these highly complex and segmented industrial networks in the first place.
The startup’s latest round was led by National Grid Partners and Koch Disruptive Technologies, with both firms adding a member each to Dragos’ board. The round also saw participation from Saudi Aramco Energy Ventures and Hewlett Packard Enterprise, as well as return investors Allegis Cyber, Canaan Partners, DataTribe, Energy Impact Partners and Schweitzer Engineering Labs.
This latest round of funding will help the company with its go-to-market efforts, as well as growing its customer support team with 30 staff and building up its sales and marketing team. Lee said the company’s priority had been to work on its threat platform, and less selling it.
About one-third of the company’s employees work in software engineering to build its threat platform.
Dragos founder and chief executive Robert Lee said the pandemic, which forced vast swathes of the world to work remotely from home under lockdown restrictions, served as a wake-up call for companies with critical infrastructure.
“When you’re talking about critical infrastructure sites and people’s utilities, you need to put your best foot forward on the tech first,” he said.
Many companies were already trying to adapt with the digital age, but Lee said many companies realized they had underinvested in ICS security.
A team photo of Dragos employees. Image Credits: Dragos
Based just outside Washington D.C., Dragos now has over 220 employees and will be adding more, close to doubling its headcount since last year, and adding new offices in Melbourne, Dubai and in the United Kingdom.
Lee said the U.K.’s transition out of the European Union would all but ensure that the new U.K. office could not serve as an EU hub for the company, but that it was necessary to “to go where the problems are.”
Another one of those places is Saudi Arabia, one of the world’s largest oil and gas producers, where Dragos has an office and now draws an investment. Saudi oil and gas manufacturing plants have been the target of several cyberattacks, including the Trisis malware in 2017 that shut down one of the kingdom’s biggest petrochemical plants. But the country has faced extensive criticism for its human rights record by international rights groups. Lee said the company works to protect infrastructure that serves civilians and has actively rejected military contracts that would fall afoul of those values. “I don’t want to put asterisks on that mission,” he said.
Lee told TechCrunch that the company has grown at a rapid pace since it was founded four years ago.
“Our goal was never to get acquired,” he said. Echoing remarks he made last year, Lee said that the company’s plan was to continue growing and investing in the problems that Dragos sees — with an eventual goal to take the company public. “But we’re not rushed,” he said.
“The hallmark of Dragos being successful won’t be a successful IPO,” said Lee. “The hallmark will be having validated and built the market large enough that there can be other companies that come behind us serving the other more niche aspects of the ICS market and building out the community, and making sure our infrastructure is safer.”
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ClassPass co-founder Sanjiv Sanghavi joins Arcadia, bringing consumer marketing savvy to clean energy
“Helping navigate the elusiveness of product market fit” is how Sanjiv Sanghavi, the co-founder of ClassPass and itinerant startup executive, describes his roles at different companies.
From ClassPass through Knotel, Sanghavi has shepherded several businesses to growth and over a billion dollars in valuations; now he’s looking to bring that branding and marketing savvy to the world of renewable energy as the new chief product officer at Arcadia.
The company encourages renewable energy development by offsetting its customers’ electricity usage by buying an equivalent amount of renewable power or investing in renewable energy projects that provide renewable credits to offset fossil fuel usage.
Sanjiv Sanghavi, ClassPass co-founder and now chief product officer at Arcadia. Image Credit: Arcadia
“We founded Arcadia to aggregate the power of consumer demand to fight climate change,” said Kiran Bhatraju, the founder and chief executive at Arcadia, in a statement. “Sanjiv’s deep knowledge of creating and building engaging consumer products will be crucial in the coming years to help us continue to build a world-class home energy experience that people love, and the planet needs.”
Sanghavi will be integral to Arcadia’s expansion into the northeast as it looks to grow its footprint across the United States.
Over the past six months Arcadia has steadily built out its presence across the Atlantic seaboard as it staffs its New York office. The company is actively hiring, and recently added a senior vice president of design, Josh Abrams, who previously worked at DoorDash, WeWork and PayPal.
“I was drawn to Arcadia because of its lasting power; I wanted to build something that would make an impact for generations,” said Sanghavi. “I believe that what Arcadia is doing is astounding — we’re building a bridge from the people who are generating renewable energy to those who want to do something good.”
The company has raised $70 million to date, according to Crunchbase, from investors including G2VP, BoxGroup, Wonder Ventures and Energy Impact Partners.
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NS1 nets $40M ‘true coronavirus fundraise’ amidst surging customer demand
Apparently, the internet is still popular.
With the novel coronavirus marooning people at home for work and play, those “tubes” carrying our data back and forth have become ever more important to our livelihoods. Yet while we often as consumers think of the internet as what we buy from a service provider like Spectrum or TechCrunch’s parent company Verizon, the reality is that businesses need key network services like DNS and IP Address Management in order to optimize their performance and costs.
That’s where New York City-based NS1 has done particularly well. My colleague Ron Miller first covered the company and its founding story for us two years ago, as part of our in-depth look at the New York City enterprise software ecosystem. Fast forward two years, and NS1 couldn’t be doing better: in just the first quarter of this year, new customer bookings were up 159% year over year according to the company, and it currently serves 600 customers.
That traction in a critical infrastructure segment of the market attracted the attention of even more growth capital. Today, the company announced that Energy Impact Partners, which has traditionally invested in sustainable energy startups but has recently expanded into software and internet services, is leading a $40 million Series D round into the startup, bringing its total fundraising to date to $125 million. The round was led by Shawn Cherian, a partner at EIP who just joined the firm at the beginning of June (nothing like getting a deal done your first day on the job).
Kris Beevers, cofounder and CEO of NS1, said that COVID-19 has had a huge impact on the startup’s growth the past few months. “For example, [a] large software customer of ours [said] that our number two KPI for our coronavirus task force is network performance and saturation as managed by NS1.” Customers have made network management significantly higher priority since degradations in latency and reliability can dramatically limit a service’s viability for stay-at-home workers and consumers.
NS1’s Founding Team
“The quip that I have used a few times recently is digital transformation initiatives have compressed from five or ten years down to months or a year at this point. Everybody’s just having to accelerate all of these things,” Beevers said.
The company has doubled down on its key tools like DNS and IP management, but it has also launched new features using feedback from customers. “For example, we launched a VPN steering capability to help our customers optimize their VPN footprints because obviously those suddenly are more important than they’ve ever been,” he said. Virtual Private Networks (VPNs) allow employees to login to their company’s network as if they were physically present in the office.
While NS1 had money in the bank and increasing appetite from customers, the company was also starting a fundraise in the middle of a global pandemic. Beevers said that it was hard at first to get momentum. “April was a dead zone,” he said. “All the VCs were sort of turtle up.”
The tide began to turn by early May as VCs got a handle on their portfolios and started to survey where the opportunities were in the market given the lessons of the early days of COVID-19. “We actually started to get a huge amount of inbound interest in early May timeframe,” he said.
“Call it like a true coronavirus fundraise,” Beevers explained. It was “end to end like less than a month getting to know [Cherian] to term sheet, and all virtual. Partner meeting was all virtual, diligence all virtual. Not a single in-person interaction in the whole fundraising process, and that was the case with everybody else who was involved in the round too, so all the folks that didn’t in the end write the winning term sheet.”
What made Cherian stand out was Energy Impact Partners’ portfolio, which touches on energy, industry and IoT — sectors that are increasingly being digitized and need the kind of internet infrastructure services that NS1 provides. Also, Cherian led a round into Packet, which is a fellow NYC enterprise company that sold to Equinox for more than $300 million. Packet’s founder Zac Smith and Beevers worked together at Voxel and are part of the so-called “Voxel mafia” of infrastructure engineers in Manhattan.
With the new funding, NS1 intends to continue to expand its traction in the network layer while also doubling down on new markets like IoT.
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IoT security startup Particle raises $40M in Series C
Particle, a platform for Internet of Things devices, has raised $40 million in its latest round of funding.
Qualcomm Ventures and Energy Impact Partners led the Series C raise, with backing from existing investors including Root Ventures, Bonfire Ventures, Industry Ventures, Spark Capital, Green D Ventures, Counterpart Ventures and SOSV.
With its latest round of funding, Particle has raised $81 million to date.
The San Francisco-based startup provides the back-end for its customers to bring Internet of Things devices to market without having to shell out for their own software infrastructure. The platform aims to be the all-in-one solution for IoT devices, with encryption and security, as well as data autonomy and scalability.
That means more traditional businesses can buy a fleet of sensors and other monitoring devices, hook them up to their own machines and use Particle’s infrastructure for monitoring.
That’s a common theme that Particle sees, according to Zach Supalla, the company’s chief executive.
“More and more of our customers are in old-fashioned, even unglamorous, businesses like stormwater management, industrial equipment, shipping or monitoring any number of compressors, pumps and valves,” he said in remarks. “These businesses are diverse, but the common thread is that they need to monitor and control mission-critical machines, and we see it as our mission to help bring their machines, vehicles and devices into the 21st century.”
Particle said the funding round follows “significant growth” for its enterprise platform, seeing 150% year-over-year growth in revenue.
The company currently has 100 staff working to support 85 enterprise clients across agriculture, automotive, smart city and other industries.
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Shell’s first Greenlots electric vehicle fast charger lands in Singapore
Royal Dutch Shell, the energy giant known for its fossil fuel production and hundreds of Shell gas stations, is creeping into the electric vehicle-power business.
The company’s first DC fast charger from its newly acquired company Greenlots launched Monday at a Shell gas station in Singapore. Greenlots, an EV charging startup acquired by Shell in January, installed the charger. This is the first of 10 DC fast chargers that Greenlots plans to bring to Shell service stations in Singapore over the next several months.
The decision to target Singapore is part of Greenlots’ broader strategy to provide EV charging solutions across all applications throughout Asia and North America, the company said. Both Shell and Greenlots have a presence in Singapore. Greenlots, which is based in Los Angeles, was founded in Singapore; and Shell is one of Singapore’s largest foreign investors.
Singapore has been promoting the use of electric vehicles, particularly for car-sharing and ride-hailing platforms. The island city-state has been building up its EV infrastructure to meet anticipated demand as ride-hailing drivers and commercial fleets switch to electric vehicles.
Greenlots was backed by Energy Impact Partners, a cleantech investment firm, before it was acquired by Shell. The company, which combines its management software with the EV charging hardware, has landed some significant customers in recent years, notably Volkswagen. Greenlots is the sole software provider to Electrify America, the entity set up by Volkswagen as part of its settlement with U.S. regulators over its diesel emissions cheating scandal.
Clarification: Shell has other EV chargers. These are the first through its newly acquired company Greenlots.
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Innowatts raises $18 million for its energy monitoring toolkit for utilities
Innowatts, an automated toolkit for energy monitoring and management targeting utilities, has raised $18.2 million in a new round of funding from investors led by Energy Impact Partners .
Previous investors Shell Ventures, Iberdrola and Energy and Environment Investment participated along with another new investor, Evergy Ventures.
As utilities respond to new, renewable power coming online and adapt to the challenges presented by natural disasters and intermittent energy sources stressing old power grid assets, they are increasingly turning to new software toolkits to adapt.
Innowatts and its software fit squarely into that category of offering.
“Competing in today’s complex and evolving marketplace requires utility companies use data and intelligence to drive business and customer value,” said Siddhartha Sachdeva, founder and chief executive of Innowatts, in a statement.
The company’s technology is used to analyze meter data from 21 million customers globally in 13 regional energy markets.
Innowatts boasts that it’s the largest body of customer intelligence data consumed by a software company. How that data will be used is an open question.
“We invest in companies driving the transformation of the energy sector towards an increasingly decarbonized, digitized, and electrified future – solutions that our utility partners can commercialize at scale and have the greatest impact,” said Michael Donnelly, partner and chief risk officer at EIP, in a statement. “Innowatts is poised to become a key building block in the software-driven, intelligent grid of the future, and we look forward to working closely with them alongside our utility partners.”
The company uses the data it collects to predict the potential for outages or problems created by surges in energy demand so that utilities can dispatch resources to meet that demand without sacrificing reliability for customers.
“Utilities have the opportunity to deliver more value to customers, at lower costs and with greater personalization than ever before, while helping streamline the complex energy marketplace,” said Geert van de Wouw, vice president of Shell Ventures.
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