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4 key areas SaaS startups must address to scale infrastructure for the enterprise
Startups and SMBs are usually the first to adopt many SaaS products. But as these customers grow in size and complexity — and as you rope in larger organizations — scaling your infrastructure for the enterprise becomes critical for success.
Below are four tips on how to advance your company’s infrastructure to support and grow with your largest customers.
Address your customers’ security and reliability needs
If you’re building SaaS, odds are you’re holding very important customer data. Regardless of what you build, that makes you a threat vector for attacks on your customers. While security is important for all customers, the stakes certainly get higher the larger they grow.
Given the stakes, it’s paramount to build infrastructure, products and processes that address your customers’ growing security and reliability needs. That includes the ethical and moral obligation you have to make sure your systems and practices meet and exceed any claim you make about security and reliability to your customers.
Here are security and reliability requirements large customers typically ask for:
Formal SLAs around uptime: If you’re building SaaS, customers expect it to be available all the time. Large customers using your software for mission-critical applications will expect to see formal SLAs in contracts committing to 99.9% uptime or higher. As you build infrastructure and product layers, you need to be confident in your uptime and be able to measure uptime on a per customer basis so you know if you’re meeting your contractual obligations.
While it’s hard to prioritize asks from your largest customers, you’ll find that their collective feedback will pull your product roadmap in a specific direction.
Real-time status of your platform: Most larger customers will expect to see your platform’s historical uptime and have real-time visibility into events and incidents as they happen. As you mature and specialize, creating this visibility for customers also drives more collaboration between your customer operations and infrastructure teams. This collaboration is valuable to invest in, as it provides insights into how customers are experiencing a particular degradation in your service and allows for you to communicate back what you found so far and what your ETA is.
Backups: As your customers grow, be prepared for expectations around backups — not just in terms of how long it takes to recover the whole application, but also around backup periodicity, location of your backups and data retention (e.g., are you holding on to the data too long?). If you’re building your backup strategy, thinking about future flexibility around backup management will help you stay ahead of these asks.
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To guard against data loss and misuse, the cybersecurity conversation must evolve
Data breaches have become a part of life. They impact hospitals, universities, government agencies, charitable organizations and commercial enterprises. In healthcare alone, 2020 saw 640 breaches, exposing 30 million personal records, a 25% increase over 2019 that equates to roughly two breaches per day, according to the U.S. Department of Health and Human Services. On a global basis, 2.3 billion records were breached in February 2021.
It’s painfully clear that existing data loss prevention (DLP) tools are struggling to deal with the data sprawl, ubiquitous cloud services, device diversity and human behaviors that constitute our virtual world.
Conventional DLP solutions are built on a castle-and-moat framework in which data centers and cloud platforms are the castles holding sensitive data. They’re surrounded by networks, endpoint devices and human beings that serve as moats, defining the defensive security perimeters of every organization. Conventional solutions assign sensitivity ratings to individual data assets and monitor these perimeters to detect the unauthorized movement of sensitive data.
It’s painfully clear that existing data loss prevention (DLP) tools are struggling to deal with the data sprawl, ubiquitous cloud services, device diversity and human behaviors that constitute our virtual world.
Unfortunately, these historical security boundaries are becoming increasingly ambiguous and somewhat irrelevant as bots, APIs and collaboration tools become the primary conduits for sharing and exchanging data.
In reality, data loss is only half the problem confronting a modern enterprise. Corporations are routinely exposed to financial, legal and ethical risks associated with the mishandling or misuse of sensitive information within the corporation itself. The risks associated with the misuse of personally identifiable information have been widely publicized.
However, risks of similar or greater severity can result from the mishandling of intellectual property, material nonpublic information, or any type of data that was obtained through a formal agreement that placed explicit restrictions on its use.
Conventional DLP frameworks are incapable of addressing these challenges. We believe they need to be replaced by a new data misuse protection (DMP) framework that safeguards data from unauthorized or inappropriate use within a corporate environment in addition to its outright theft or inadvertent loss. DMP solutions will provide data assets with more sophisticated self-defense mechanisms instead of relying on the surveillance of traditional security perimeters.
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Zortrax launches a new high-speed, high-resolution printer, the Inkspire
Zortrax has launched a new printer, the Inkspire, that prints using an LCD to create objects in high-quality resin in minutes. The printer – essentially an upgrade to traditional stereolithography (SLA) printers – uses a single frame of light to create layers of 25 microns.
Most SLA printers use a laser or DLP to shine a pattern on the resin. The light hardens the resin instantly, creating a layer of material that the printer then pulls up and out as the object grows. The UV LCD in the $2,699 Inkspire throws an entire layer at a time and is nine times more precise than standard SLA systems. It can print 20 to 36 millimeters per hour and the system can print objects in serial, allowing you to print hundreds of thousands of small objects per month.
“The printer is also perfect for rapid prototyping of tiny yet incredibly detailed products like jewelry or dental prostheses. But there are more possible applications,” said co-founder Marcin Olchanowski. “Working with relatively small models like HDMI cover caps, one Zortrax Inkspire can 3D print 77 of them in 1h 30min. 30 printers working together in a 3D printing farm can offer an approximate monthly output of 360,000 to over 500,000 parts (depending on how many shifts per day are scheduled). This is how Zortrax Inkspire can take a business way into medium or even high scale production territory.”
The printer company, which is now one of the largest in Central Europe, explored multiple technologies before settling on this form of SLA printing.
“At the early stage of this project we were investigating the technology itself, and it seemed very unlikely we were able to create such a device,” said Olchanowski. “We tried SLA and DLP but we were not happy with these technologies. We perceived them undeveloped. But, step by step, we succeeded. We see huge prospects of development for resin 3D printing technology, because nowadays customers expect the higher quality of printed models.”
The company sells 6,500 printers yearly and will see $13.7 million in revenue this year. They are also selling resins for their new printers and they will ship in about two months.
Printers like the Inkspire are a bit harder to use than traditional extruder-based printers like Makerbots. However, the quality and print speed is far better and paves the way to truly 3D-printed production runs for one-off parts.
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