Dennis Crowley

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Foursquare founder Dennis Crowley steps back from the company

Foursquare co-founder Dennis Crowley has announced that he is stepping back from his full-time role at the company. During the first seven years of the company, he was the startup’s Chief Executive Officer. In 2016, Crowley moved to an executive chairman position. He’s also been running the Foursquare Labs R&D group since then.

Going forward, Crowley won’t be working full-time at the company. He’ll remain on the board of directors as co-chair with Factual founder Gil Elbaz.

In 2009, Foursquare was better known for its location-based social network. People would check in to locations to share what they’ve been up to with their friends. Users would earn badges and mayorships.

Over the years, the most active users had amassed thousands of checkins. Foursquare became a great app to keep track of places you like. You could also use it to discover your friends’ favorite places.

That’s why the company decided to split its main app into two separate apps — the Foursquare City Guide and Swarm. At the same time, the company started working on developer APIs and SDKs so that other companies could take advantage of Foursquare’s location data.

That business in particular has been quite lucrative. With the company’s Pilgrim SDK, developers can build location-aware apps. For instance, an advertiser can send a personalized notification based on where you are. Foursquare tries to be as accurate as possible and can sometimes even figure out when you enter or exit a venue.

That SDK enables many different possibilities. It’s easy to track the impact of an advertising campaign on online sales, but what about offline interest?

Foursquare’s SDK can help advertisers and brands see whether an advertising campaign has an impact on foot traffic. Of course, you can also combine that data with other customer data.

The company has become an important advertising and marketing platform focused on location. Overall, the company has generated more than $100 million in revenue in 2020. And it plans to grow in 2021 and beat that number.

Crowley mentions two reasons why he’s leaving now. According to him, the company is doing well, and he’s been working on the same thing for 12 years already.

“Foursquare hasn’t just found its way … it leads the way. I used to say that my goal was to make the name ‘Foursquare’ synonymous with ‘innovation in contextual aware computing’ … And, here in 2021, we’ve built the tools and frameworks that can make that so,” Crowley writes in a blog post.

“Also, 12 years is a lot of time. I have lots of things I still want to build — many of which don’t fit neatly into the Foursquare of 2021 (and, hey fellow founder, it’s fine to feel this way!),” he adds. He’s also going to spend some well-deserved time with his family.

Crowley has been an iconic startup founder during the Web 2.0 era. He managed to attract tens of millions of users. It’s clear that he’s been a great product CEO during the early years of the company. And now, the company is also generating revenue. So it’s going to be interesting to see what he builds next.

 

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Foursquare buys Placed from Snap Inc. on the heels of $150M in new funding

Foursquare just made its first acquisition. The location tech company has acquired Placed from Snap Inc. on the heels of a fresh $150 million investment led by The Raine Group. The terms of the deal were not disclosed. Placed founder and CEO David Shim will become president of Foursquare.

Placed is the biggest competitor to Foursquare’s Attribution product, which allows brands to track the physical impact (foot traffic to store) of a digital campaign or ad. Up until now, Placed and Attribution by Foursquare combined have measured more than $3 billion in ad-to-store visits.

Placed launched in 2011 and raised $13.4 million (according to Crunchbase) before being acquired by Snap Inc. in 2017.

As part of the deal with Foursquare, the company’s Attribution product will henceforth be known as Placed powered by Foursquare. The acquisition also means that Placed powered by Foursquare will have more than 450 measureable media partners, including Twitter, Snap, Pandora and Waze. Moreover, more than 50% of the Fortune 100 are partnered with Placed or Foursquare.

It’s also worth noting that this latest investment of $150 million is the biggest financing round for Foursquare ever, and comes following a $33 million Series F last year.

Here’s what Foursquare CEO Jeff Glueck had to say about the financing in a prepared statement:

This is one of the largest investments ever in the location tech space. The investment will fund our acquisition and also capitalize us for our increased R&D and expansion plans, allowing us to focus on our mission to build the world’s most trusted, independent location technology platform.

That last bit, about an independent location technology platform, is important here. Foursquare is 10 years old and has transformed from a consumer-facing location check-in app — a game, really — into a location analytics and development platform.

Indeed, when Glueck paints his vision for the company, he lists five key areas of focus:

  1. Developer Tools to build smarter apps and customer engagement, using geo-context;
  2. Analytics, including consumer insights for planning;
  3. Audiences, so businesses can reach the right consumer segments for their message;
  4. Attribution, to test and learn which messages, segments and channels work best;
  5. Consumer, where through our own apps and Foursquare Labs’ R&D efforts we showcase what’s possible and inspire developers via our innovations around contextual location.

You’ll notice that its consumer apps, Foursquare and Swarm, are at the bottom of the list. But that’s because Foursquare’s real technological and strategic advantage isn’t in building the best social platform. In fact, Glueck said that more than 90% of the company’s revenue came from the enterprise side of the business. Foursquare’s advantage is in the accuracy of its technology, as afforded by the decade of data that has come from Foursquare, Swarm and the users who have expressly verified their location.

The Pilgrim SDK fits into that top item on the list: developer tools. The Pilgrim SDK allows developers to embed location-smart experiences and notifications into their apps and services. But it also expands Foursquare’s access to data from beyond its own apps to the greater ecosystem, yielding the data it needs to power analytics tools for brands and publishers.

With this acquisition, Placed will be able to leverage Foursquare’s existing map of 105 million places of interest across 190 countries, as well as tap into the measured U.S. audience of more than 100 million monthly devices:

Foursquare and Placed share a similar philosophy of building against a truth set of real consumer responses. Getting real people to confirm the name of their location is the only way to know if your technology is accurate or not. Placed has leveraged over 135 million survey responses in its first-party Placed survey apps, all from consumers opted-in to its rewards app. Foursquare expands the truth set for machine learning exponentially by adding in our over 13 billion consumer confirmations.

The hope is that Foursquare is accurate enough to become the de facto location analytics and services company for measuring ad spend. With enough scale, that may allow the company to break into the walled gardens where most of that ad spend is going: Facebook and Google.

Of course, to win as the “world’s most trusted, independent location technology platform,” consumers have to trust the platform. After all, one’s location may be the most sensitive piece of data about them. Foursquare has taken steps to be clear about what its technology is capable of. In fact, at SXSW this year, Foursquare offered a limited run of a product called Hypertrending, which was essentially an anonymized view of real-time location data showing activity in the Austin area.

Here’s what executive chairman and co-founder Dennis Crowley had to say at the time:

We feel the general trend with internet and technology companies these days has been to keep giving users a more and more personalized (albeit opaquely personalized) view of the world, while the companies that create these feeds keep the broad “God View” to themselves. Hypertrending is one example of how we can take Foursquare’s aggregate view of the world and make it available to the users who make it what it is. This is what we mean when we talk about “transparency” – we want to be honest, in public, about what our technology can do, how it works, and the specific design decisions we made in creating it.

With regards to today’s acquisition of Placed, Jeff Glueck had this to say:

Both companies also share a commitment to privacy and consumers being in control. Our Foursquare credo of “data as a privilege” only deepens as our company expands. We believe location should only be shared when consumers can see real value and visible benefits driven by location. We remain dedicated to elevating the industry through respect for transparency, user control, and instituting layers of privacy safeguards.

This new financing brings Foursquare’s total funding to $390.4 million.

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Q&A with J Crowley, Head of Product at Airbnb Lux, on what makes a great PM

The role of Product Manager can mean very different things at various companies. Should a product manager be technical? Scientific? Opinionated?

J Crowley has run product at three big-name companies. At Foursquare, he led the rebuild of Swarm after a rocky initial launch and eventually became Head of Product. He then moved on to Blue Apron as Head of Product, overseeing growth and monetization. This was right before Blue Apron went public, which ushered in a turbulent time for the company but one that yielded a wealth of life lessons for Crowley.

Now, he serves as Head of Product for Airbnb Lux.

I hopped on the phone with J to talk about what makes a great product manager, some of the lessons he’s learned, and how he’s made difficult decisions and communicated that to his team.

Editor’s Note: This interview has been edited for length and clarity.

Jordan: How did you get into the tech world in the first place? You used to work in TV, right?

J Crowley: I worked in the television industry for about 10 years. Many years at NBC for a bunch of different departments. Started in the Page Program, and worked on everything from late night comedy, to sports, news, election coverage, digital programming.

I ended up leaving NBC to start my own company, which was a small digital studio here in New York City. We made hundreds of digital shorts and web series. It was probably the most challenging, but most fun three years of my career.

I eventually packed it up to join Foursquare as their Director of Business Development in 2010. There, I helped them grow their brand by securing hundreds of media partnerships with major publishers, sports leagues, TV networks, musicians, etc. That was actually my first job in tech. It wasn’t a product role. It was business development.

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Foursquare’s Hypertrending helps you spy on the coolest local happenings

Ten years after the launch of Foursquare at SXSW, the company is laying its technology bare with a futuristic version of its old app that doesn’t require a check-in at all. The godfather of location apps is returning to the launchpad with Hypertrending, but this time it hopes to learn what developers might do with real-time info about where people are and where they aren’t.

Hypertrending uses Foursquare’s Pilgrim technology, which is baked into Foursquare’s apps and offered as a third-party enterprise tool, to show where phones are in real time over the course of SXSW in Austin, Texas.

This information is relayed through dots on a map. The size of those dots is a reflection of the number of devices in that place at a given time. Users can filter the map by All places, Food, Nightlife and Fun (events and parties).

Hypertrending also has a Top 100 list that is updated in real time to show which places are super popular, with arrows to show whether a place is trending up or down.

Before you throw up your hands in outrage, the information on Hypertrending is aggregated and anonymized (just like it is within Pilgrim), and there are no trails showing the phone’s route from one place to another. Dots only appear on the map when the phone arrives at a destination.

Hypertrending was cooked up in Foursquare’s skunkworks division, Foursquare Labs, led by the company’s co-founder Dennis Crowley .

The feature is only available during SXSW and in the Austin area, and thus far Foursquare has no plans to launch this publicly. So… what’s the deal?

First and foremost, Hypertrending is about showing off the technology. In many ways, Hypertrending isn’t new at all, in that it runs off the Pilgrim technology that has powered Foursquare since around 2014.

Pilgrim is the tech that recognizes you’ve just sat down at a restaurant and offers up a tip about the menu on Foursquare City Guide, and it’s the same tech that notices you’ve just touched down in a new city and makes some recommendations on places to go. In Swarm, it’s the tech that offers up a list of all the places you’ve been in case you want to retroactively check in to them.

That sounds rather simple, but a combination of Foursquare’s 10 years’ worth of location data and Pilgrim’s hyper-precision is unparalleled when it comes to accuracy, according to Crowley.

Whereas other location tech might not understand the difference between you being in the cafe on the first floor or the salon on the second floor, or the bar that shares a wall with both, Pilgrim does.

This is what led Foursquare to build out the Pilgrim SDK, which now sees more than 100 million user-confirmed visits per month. Apps that use the Pilgrim SDK offer users the ability to opt-in to Foursquare’s always-on location tracking for its mobile app panel in the U.S., which has grown to 10 million devices.

These 10 million phones provide the data that powers Hypertrending.

Now, the data itself might not be new, per se. But Foursquare has never visualized the information quite like this, even for enterprise customers.

Whereas customers of the Foursquare Place Insights, Pinpoint and Attribution get snapshots into their own respective audiences, Hypertrending represents on a large scale just what Foursquare’s tech is capable of in not only knowing where people are, but where people aren’t.

This brings us back to SXSW, which happens to be the place where Foursquare first launched back in 2009.

“This week has felt a little nostalgic as we try to get this thing ready to go,” said Crowley. “It’s not that dissimilar to when we went to SXSW in 2009 and showed off Foursquare 1.0. There is this curious uncertainty and my whole thing is to get a sense of what people think of it.”

Crowley recalled his first trip to SXSW with co-founder Naveen Selvadurai. They couldn’t afford an actual pass to the show so they just went from party to party showing people the app and hearing what they thought. Crowley said that he doesn’t expect Hypertrending to be some huge consumer app.

“I want to show off what we can do with the technology and the data and hopefully inspire developers to do interesting stuff with this raw visualization of where phones are at,” said Crowley. “What would you do if you had access to this? Would you make something cool and fun or make something obnoxious and creepy?”

Beyond the common tie of SXSW, Hypertrending brings Foursquare’s story full circle in the fact that it’s potentially the most poignant example of what Crowley always wanted Foursquare to be. Location is one of the most powerful pieces of information about an individual. One’s physical location is, in many ways, the most purely truthful piece of information about them in a sea of digital clicks and scroll-bys.

If this data could be harnessed properly, without any work on the side of the consumer, what possibilities might open up?

“We’ve long talked about making ‘a check-in button you never had to press,’ ” said Crowley in the blog post. “Hypertrending is part of that vision realized, spread across multiple apps and services.”

Crowley also admits in the blog post that Hypertrending walks a fine line between creepy and cool, which is another reason for the ephemeral nature of the feature. It’s also the exact reason he wants to open it up to everyone.

From the blog post:

After 10 years, it’s clear that we (Foursquare!) are going to play a role in influencing how contextual-aware technologies shape the future – whether that’s apps that react to where you are and where you’ve been, smarter virtual assistants (e.g Alexa, Siri, Marsbot) that understand how you move through cities, or AR objects that need to appear at just the right time in just the right spot. We want to build a version of the future that we’re proud of, and we want your input as we get to work building it.

And…

We made Hypertrending to show people how Foursquare’s panel works in terms of what it can do (and what it will not do), as well as to show people how we as a company think about navigating this space. We feel the general trend with internet and technology companies these days has been to keep giving users a more and more personalized (albeit opaquely personalized) view of the world, while the companies that create these feeds keep the broad “God View” to themselves. Hypertrending is one example of how we can take Foursquare’s aggregate view of the world and make it available to the users who make it what it is. This is what we mean when we talk about “transparency” – we want to be honest, in public, about what our technology can do, how it works, and the specific design decisions we made in creating it.

We asked Crowley what would happen if brands and marketers loved the idea of Hypertrending, but general consumers were freaked out?

“This is an easy question,” said Crowley. “If this freaks people out, we don’t build stuff with it. We’re not ready for it yet. But I’d go back to the drawing board and ask ‘What do we learn from people that are freaked out about it that would help us communicate to them,’ or ‘what are the changes we could make to this that would make people comfortable,’ or ‘what are the things we could build that would illustrate the value of this that this view didn’t communicate?’ ”

As mentioned above, Hypertrending is only available during the SXSW conference in the Austin area. Users can access Hypertrending through both the Foursquare City Guide app and Swarm by simply shaking their phone.

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How Foursquare hopes to hit profitability

Jeff Glueck and Dennis Crowley of Foursquare Foursquare’s business looks a whole lot different than it used to. New CEO Jeff Glueck and co-founder Dennis Crowley know it — and they still have a plan to hit $100 million in revenue, and profitability, in the next few years. They talked about some of their efforts, like focusing on building new tools for businesses that can help them grow, onstage at TechCrunch Disrupt… Read More

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Foursquare’s Dennis Crowley and Jeff Glueck to check-in at Disrupt NY

foursquare-crowley-glueck Foursquare is an institution in the New York tech scene, so it only makes sense for us to have Foursquare founder Dennis Crowley and the company’s new CEO Jeff Glueck on stage at Disrupt New York in May. As you may already know, Foursquare has recently transitioned Jeff Glueck to the CEO position, with Dennis Crowley moving into a President and Chairman role. And while that’s the… Read More

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Swarm 2.3 Feels Like The Old Foursquare, Looks Way Better

Screenshot 2015-05-04 11.22.09 Foursquare has today released an update for Swarm, the company’s social check-in app, that brings far more of the delightful gamification of the old Foursquare back to the service. But today’s update is just a pre-amble to version 3.0, which will be released in the coming weeks, and will include Mayorships within the entire Swarm community, as well as a leaderboard between friends… Read More

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This Is The New Foursquare

Foursquare Relaunch Closeup After five years of gamifying location-based sharing, Foursquare is today making its biggest change to date. Everyone, please meet the new Foursquare, a recommendations app that has nothing to do with location sharing and everything to do with smacking down Yelp using the force of a thousand suns. Earlier this summer, Foursquare announced that it would be splitting its main app into two… Read More

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Foursquare Teases Its Redesigned Recommendation App, New Logo

crowley 2 After making the interesting decision to split its business and user experience in half, foursquare has today shown off the new version of foursquare proper for the first time. The new foursquare ditches the old logo and the old color scheme and the old way of using foursquare. This new app is centered around personalization and recommendations. That said, you won’t find much green in… Read More

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