Customer Service
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WhatsApp Ditches $1 Annual Fee, Tests Business Accounts But No Ads, Says CEO
Today at the DLD conference in Munich, Germany, the CEO of Facebook-owned WhatsApp made a couple of big announcements about how the messaging app plans to evolve to its next phase as it approaches 1 billion users: the company plans to drop its $0.99 annual subscription fee, and it will start to test out more commercial services — specifically a B2C business for companies to… Read More
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With Customer Care, Twitter Wants To Sharpen Its Profile As A Platform To Do Business
Twitter is on double time these days when it comes to rolling out new products and pressing ahead under new CEO Jack Dorsey — a strategy that will likely get a decent gust of air Wednesday during the company’s Flight developer conference. In the meantime, TechCrunch understands that there is another area where Twitter is looking to expand: customer care, positioning Twitter as… Read More
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In The Age of Disruption, Customer Love Is More Important Than Ever
Think about how frustrated you were the last time you waited for your cable guy to show up, or how annoyed you got when you settled into the back of a cab, only to have the driver tell you he wouldn’t take a credit a card. What about the time you had to pay a hefty fee for the right to text and use data on your smartphone outside of the country? These scenarios are probably all too… Read More
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Former Battlefield Finalist DigitalGenius Scores $3M In First Funding Foray
TechCrunch Disrupt New York Battlefield finalist, DigitalGenius announced its first serious funding today with a $3 million investment round. The company was looking for $2 million, but garnered so much interest from investors it ended up landing $3 million, according to DigitalGenius chief strategy officer Mikhail Naumov. The round was led by Metamorphic Ventures. Lerer-Hippeau… Read More
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LogMeIn’s Rescue Lens Lets Customer Support Reps See The Problem Through Your Smartphone’s Camera
LogMeIn, the makers of a variety of remote access solutions for business and personal use, is today launching a new service that will allow any company to provide video-assisted customer support, using only the camera on a customer’s iOS or Android mobile device. The idea is that a customer support representative would be able to tap into a live feed in order to remotely help with… Read More
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Salesforce Wants Desk.com App Hub To Be One-Stop Shop For SMBs
Salesforce.com announced an update today to Desk.com, their customer service product aimed at small businesses. They have created a Desk.com app store called the App Hub that includes a bunch of partner apps chosen specifically for SMBs to give them a one-stop shop for the cloud applications they need –and they have created a way to integrate those apps directly into Desk.com. Among… Read More
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Salesforce Introduces Interactive Mobile Customer Service And Gives Core CRM A Makeover
Dreamforce, Salesforce.com’s conference extravaganza, is coming next week, and Salesforce has some big announcements ahead of their showcase starting with an update to their core CRM product, now known as Sales Cloud 1 and their customer service piece, now known as Service Cloud 1. All of their nifty branding aside, it is an attempt by Salesforce to spiff up the platform, which is 15… Read More
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