coronavirus
Auto Added by WPeMatico
This Week in Apps: Coronavirus special coverage, Apple tries to save AR with lidar and more
Welcome back to This Week in Apps, the Extra Crunch series that recaps the latest OS news, the applications they support and the money that flows through it all.
The app industry is as hot as ever, with a record 204 billion downloads in 2019 and $120 billion in consumer spending in 2019, according to App Annie’s “State of Mobile” annual report. People are now spending 3 hours and 40 minutes per day using apps, rivaling TV. Apps aren’t just a way to pass idle hours — they’re a big business. In 2019, mobile-first companies had a combined $544 billion valuation, 6.5x higher than those without a mobile focus.
In this Extra Crunch series, we help you keep up with the latest news from the world of apps, delivered on a weekly basis.
This week we’re continuing to look at how the coronavirus outbreak is impacting the world of mobile applications. In particular, we have new data from App Annie that shows which app categories are gaining or losing as a result of the pandemic. We also take a look at other mobile news, including the new Android 11 preview, iPad’s new lidar, TikTok’s new advisory committee and more, as well as a few apps to help get you through this tough time.
Coronavirus Special Coverage
The impacts of the COVID-19 pandemic are continuing to play out on app stores and across the industry. This week, we’re leading with these stories, followed by other news.
Android apps reviews slow down
Google this week warned Android developers that Play Store app review times will be much longer than normal due to the COVID-19 crisis. Developers should expect app reviews to take up to a week or even longer, the company informed its community by way of an alert on the Google Play Console.
Powered by WPeMatico
Google launches COVID-19 page and search portal with safety tips, official stats and more, US-only for now
Google says coronavirus has become its biggest search topic by a country mile this year, and to continue its efforts to harness that attention in the best possible way, late on Friday the company launched a new information portal dedicated to the pandemic as well as an improved search experience for desktop and mobile.
The search experience, Google says, was updated in response to “people’s information needs expanding,” while the new information portal also provides the basic, most useful information (for example around symptoms), plus a lot of links and on-site options to explore further.
Something notably absent on Google’s page or search experience are any links to conversation forums or places to hear and talk to other average people. Google has never been particularly successful in its many efforts to break into social media and this underscores that, while also helping it steer away from the fact that many of these forums are not always well managed. I would imagine that more tools for direct communication, such as the Google Hangouts product, and possibly others in that same category, might well be added or linked to as well over time.
Let’s dive into some more details.
The new search experience now not only includes search results but also a number of additional links to “authoritative information” from health authorities and updated data and visualisations.
“This new format organizes the search results page to help people easily navigate information and resources, and it will also make it possible to add more information over time as it becomes available,” Emily Moxley, Google’s product manager for search, writes in a blog post.
The search experience now also includes links to a Twitter carousel featuring accounts from civic organizations local to you, and also a new “most common questions” section related to the pandemic from the World Health Organization and the Centers for Disease Control and Prevention.
This is rolling out first in the US in English and Google said it would be adding more languages and regions soon.
Meanwhile, the portal — also available first for the US — features tips on staying healthy and advice for those who are concerned; links to further official resources; links to more localised resources; links to fundraising efforts; the latest statistics; and an overview of all of Google’s own work (for example, the specific efforts it’s making for educators). We have asked the company when and if it plans to cover other regions beyond the US, and we’ll update this as we learn more.
This is an important move for Google. The internet has figured as critical platform from the earliest days of the Novel Coronavirus emerging out of China, but it hasn’t all been positive.
On one hand, there has been a ton of misinformation spread around about the virus, and the internet overall (plus specific sites like Google’s search and social media platforms like Facebook and Twitter) has played a huge role in being responsible for disseminating the majority of that bad news. (Not all those searches and clicks lead to the right information, or good data, unfortunately.)
On the other hand, it’s also been an indispensable resource: in countries where health services have already become overwhelmed by the influx of people seeking help, official online portals (like this one) are serving a very important role in triaging inbound requests before people resort to physically getting themselves into the system (if they need to). And the internet is the main place people will turn in the days and weeks ahead as they are asked to socially isolate themselves to slow down the spread of the pandemic, serving its role in providing information, but hopefully also some diversion and enrichment.
Google’s site is bringing together as many of the positive and legitimate strands of information as it can.
The main page focuses on the most important basics: an brief overview of the virus, a list of the most common symptoms, a list of most common things you can do to prevent getting infected or spreading the infection and a (very brief, for now) section on treatments.
From this, it goes on to more detailed links to videos and other resources for specific interests such as advice for the elderly, a map-based data overview to monitor what is going on elsewhere; and then resources for further help for topics that are coming up a lot, such as advice for people working from home, or for how to set up self-isolation, online education advice, cooking resources and more. Relief efforts so far only has one link, to the Solidarity Response Fund started by the UN Foundation, which has had a donation of $50 million from Google.
There are a number of other relief and fundraising efforts underway, including those to help fund the race for research to improve the medical tools and medicine we have to fight this. I think the idea is that all of these sections will grow and evolve as the situation evolves.
Powered by WPeMatico
Healthcare startups Nurx and Carbon Health ship at-home COVID-19 test sample kits
Efforts to get at-home test kits for the COVID-19 coronavirus are ramping up quickly, and two more health industry startups are bringing their own products to market, with both Carbon Health and Nurx starting to ship their own in-home sample collection kits.
Both of these new offerings are the same in terms of approach to testing: They deliver swab-based sample collection hardware that people can use at home to collect a mucus sample, which they then ship back using included, safety approved, projective packaging to be tested by one of the existing FDA-approved commercial labs across the country.
These tests follow the PCR-based method, which tests for the genetic presence of the COVID-19 virus in a patient. These have a high degree of accuracy, at least when performed in a controlled setting and administered by a medical professional, and are the same tests that are available via drive-through testing stations being set up by state agencies.
At-home use is relatively new to market, and could introduce some potential for error in the collection part of the process, but both Carbon Health and Nurx are offering consultation with medical professionals to help ensure that samples are collected properly, and that results, when available, are correctly interpreted and provided with guidance on next steps for those taking the tests.
None of these tests are free — the Carbon Health test costs $167.50, and the Nurx test costs $181, including shipping and assessment. These are in line with other offerings, including the one from Everlywell we covered earlier this week, which retails for $135. These are described as essentially at-cost prices, and all parties say they are subject to coverage by FSA or HSA money, or potentially by insurers depending on a person’s plan.
One big question around these types of tests is how much supply will be available. Nasopharyngeal swabs used for the in-person type of testing are already reportedly in short supply in some regions, and testing needs are only growing. Carbon is using different swabs to collect a simple saliva sample, which it notes are not in as short supply as the nasopharyngeal version. Other types of tests, including a “serological” one being developed by startup Scanwell, instead work by analyzing a patient’s blood, and could provide some relief for the swab-based tests, especially now that the FDA has expanded its emergency guidance to include their use.
Nurx, which also offers at-home HPV screening, says that it will have 10,000 kits available to patients “over the coming weeks,” and hopes to expand to cover “over 100,000 patients” in the “near future.” Carbon Health CEO and co-founder Eren Bali tells me that it should ramp to around “10,000 per day capacity in about two weeks,” through its medical device partner Curative Inc., and that it can do 50 per day today, with an estimated increase to 150 per day by Monday and 1,000 per day by end of week.
All of these tests are gated by a screening and assessment questionnaire, and the round-trip time is likely to take a few days even with round-trip shipping due to testing times. It may seem like a lot of these are popping up, but these startups at least have proven track records in healthcare services, and there will be a need for very widespread testing in order for any broad attempt to flatten the curve of the virus to prove successful, so expect more of these providers to come on line.
Powered by WPeMatico
AWS, IBM launch programs to encourage developers solving COVID-19 problems
As society comes to grips with the growing worldwide crisis related to the COVID-19 virus, many companies are stepping up in different ways. Today, two major tech companies — Amazon and IBM — each announced programs to encourage developers to find solutions to a variety of problems related to the pandemic.
For starters, AWS, Amazon’s cloud arm, announced the AWS Diagnostic Development Initiative. It has set aside $20 million, which it will distribute in the form of AWS credits and technical support. The program is designed to assist and encourage teams working on COVID-19 diagnostic issues with the goal of developing better diagnostic tooling.
“In our Amazon Web Services (AWS) business, one area where we have heard an urgent need is in the research and development of diagnostics, which consist of rapid, accurate detection and testing of COVID-19. Better diagnostics will help accelerate treatment and containment, and in time, shorten the course of this epidemic,” Teresa Carlson wrote in the company’s Day One blog today.
The program aims to help customers who are working on building diagnostics solutions to bring products to market more quickly, and also encourage teams working on related problems to work together.
The company also announced it was forming an advisory group made up of scientists and health policy experts to assist companies involved with initiative.
Meanwhile, IBM is refocusing its 2020 Call for Code Global Challenge developer contest on not only solving problems related to global climate change, which was this year’s original charter, but also solving issues around the growing virus crisis by building open-source tooling.
“In a very short period of time, COVID-19 has revealed the limits of the systems we take for granted. The 2020 Call for Code Global Challenge will arm you with resources […] to build open source technology solutions that address three main COVID-19 areas: crisis communication during an emergency, ways to improve remote learning, and how to inspire cooperative local communities,” the company wrote in a blog post.
All of these areas are being taxed as more people are forced to stay indoors as we to try to contain the virus. The company hopes to incentivize developers working on these issues to help solve some of these problems.
During a time of extreme social and economic upheaval when all aspects of society are being affected, businesses, academia and governments need to work together to solve the myriad problems related to the virus. These are just a couple of examples of that.
Powered by WPeMatico
Google cancels I/O developer conference in light of COVID-19 crisis
Google announced on Twitter today that it was cancelling its annual I/O developer conference out of concern for the health and safety of all involved. It will not be holding any online conference in its place either.
“Out of concern for the health and safety of our developers, employees, and local communities — and in line with recent ‘shelter in place’ orders by the local Bay Area counties — we sadly will not be holding I/O in any capacity this year,” the company tweeted.
This is not a small deal, as Google uses this, and the Google Cloud Next conference, which it has also canceled, to let developers, customers, partners and other interested parties know about what new features, products and services they will be introducing in the coming year.
Without a major venue to announce these new tools, it will be harder for the company to get the word out about them or gain the power of human networking that these conferences provide. All of that is taking a backseat this year over concerns about the virus.
The company made clear that it does not intend to reschedule these events in person or in a virtual capacity at all this year, and will look for other ways to inform the community of changes, updates and new services in the coming months.
“Right now, the most important thing all of us can do is focus our attention on helping people with the new challenges we all face. Please know that we remain committed to finding other ways to share platform updates with you through our developer blogs and community forums,” the company wrote.
Powered by WPeMatico
Hospital droid Diligent Robotics raises $10M to assist nurses
Twenty-eight percent of a nurse’s time is wasted on low-skilled tasks like fetching medical tools. We need them focused on the complex and compassionate work of treating patients, especially amid the coronavirus outbreak. Diligent Robotics wants to give them a helper droid that can run errands for them around the hospital. The startup’s bot Moxi is equipped with a flexible arm, gripper hand and full mobility so it can hunt down lightweight medical resources, navigate a clinic’s hallways and drop them off for the nurse.
With the world facing a critical shortage of medical care professionals, Moxi could help healthcare centers use their staffs as efficiently as possible. And because robots can’t be infected by COVID-19, they’re one less potential carrier interacting with vulnerable populations.
Today, Diligent Robotics announces its $10 million Series A that will help it scale up to deliver “more robots to more hospitals,” CEO Andrea Thomaz tells me. “We’ve been designing our product, Moxi, side by side with hospital customers because we don’t just want to give them an automation solution for their materials management problems. We want to give them a robot that frontline staff are delighted to work with and feels like a part of the team.”
The round, led by DNX Ventures, brings Diligent Robotics to $15.75 million in total funding that’s propelled it to the fifth generation of its Moxi robot. It currently has two deployed in Dallas, Texas, but is already working with two of the three top hospital networks in the U.S. “As the current pandemic and circumstance has shown, the real heroes are our healthcare providers,” says Q Motiwala, partner at DNX Ventures. The new cash from DNX, True Ventures, Ubiquity Ventures, Next Coast Ventures, Grit Ventures, E14 Fund and Promus Ventures will help Diligent Robotics expand Moxi’s use cases and seamlessly complement nurses’ workflows to help alleviate the talent crunch.
Thomaz came up with the idea for a hospital droid after doing her PhD in social robotics at the MIT Media lab. Her co-founder and CTO Vivian Chu had done a master’s at UPenn on how to give robots a sense of touch, and then came to work with Thomaz at Georgia Tech. They were inspired by a study revealing how nurses spent so much time acting as hospital gofers, so in 2016 they applied for and won a National Science Foundation grant of $750,000 that funded a six-month sprint to build a prototype of Moxi.
Since then, 18-person Diligent Robotics has worked with hundreds of nurses to learn about exactly what they need from an autonomous assistant. “Today you will go about your day, and you probably won’t interact with any robots….we want to change that,” Thomaz tells me. “The only way you can really bring robots out of the warehouses, off of the factory floors, is to build a robot that can work in our dynamic and messy everyday human environments.” The startup’s intention isn’t to fully replace humans, which it doesn’t think is possible, but to let them focus on the most human elements of their jobs.
Moxi is about the size of a human, but designed to look like an ’80s movie robot so as not to engender an uncanny valley cyborg weirdness. Its head and eyes can move to signal intent, like which direction it’s about to move, while sounds let it communicate with nurses and acknowledge their commands. A moving pillar lets it adjust its height, while its gripper hand and arm can pick and put down smaller pieces of hospital equipment. Its round shape and courteous navigation makes sure it can politely share crowded hallways and travel via elevator.
Diligent Robotics’ solution engineers work with hospitals to teach Moxi how to get around and what they need. The company hopes to eventually build the ability to learn and adapt right into the bot so nurses can teach it new tasks on the fly. “The team continues to demonstrate unmatched robotics-specific innovation by combining social intelligence and human-guided learning capabilities,” says True Ventures partner and Diligent board member Rohit Sharma.
Hospitals pay an upfront fee to buy Moxi robots, and then there’s a monthly fee for the software, services and maintenance. Thomaz admits that “Hospitals are naturally risk-averse, and can be wary to take up new technology,” so the startup is taking a slow and steady approach to deployment so it can convince buyers that Moxi is worth the learning curve.
Diligent Robotics will be competing with companies like Aethon’s TUG bot for pulling laundry and pharmacy carts. Other players in the hospital tech space include Xenex’s machine that disinfects rooms with light, and surgical bots like those from Johnson & Johnson’s Auris and Intuitive Surgical.
Diligent Robotics hopes to differentiate itself by building social intelligence into Moxi so it feels more like an intern than a gadget. “Time and again, we hear from our hospital partners that Moxi not only returns time back to their day but also brings a smile to their face,” says Thomaz. The company wants to evolve Moxi for other dull, dirty or dangerous service jobs.
Eventually, Diligent Robotics hopes to bring Moxi into people’s homes. “While we don’t see robots replacing the companionship and the human connection, we do dream of a time that robots could make nursing homes more pleasant by offsetting the often staggering numbers of caretakers to bed ratios (as bad as 30:1),” Thomaz concludes. That way, Moxi could “help people age with dignity and hold onto their independence for as long as possible.”
Powered by WPeMatico
Crowd-lending platform October hits pause on loan repayments
French startup October wants to reduce the pressure on small and medium companies going through the coronavirus crisis. In order to give them some headroom, companies that have borrowed money on October won’t have to pay back their loans for the next three months.
October works with small companies in France, Spain, Italy, Netherlands and Germany that need a credit line. One of the company’s key advantages compared to borrowing money from a bank is that it’s much faster. You can apply to a credit line and get an answer just a few days later. Usually, companies pay back their loans over time, with monthly repayments over three months to seven years.
October evaluates risk before handing out loans. It works with many institutional partners to raise funds and deploy capital in those loans. Some retail customers also invest on October directly on a company-by-company basis.
But many small European companies that have borrowed money on October won’t generate revenue for a little while. They could face cash flow issues and they could have issues repaying those loans.
That’s why October has decided with its institutional partners that it is postponing all outstanding loans for the next three months. Companies won’t have to pay a huge sum of money after that; October is also postponing the end date of the loans by three months.
October then asked retail investors to vote whether they are in favor or against postponing loans; 99.42% of retail investors who voted followed October’s move.
October is also waving its own fees for the next three months, but companies will still have to pay interest on outstanding capital.
This way, fewer companies should go bankrupt over the next three months. It should minimize the impact of the current economic crisis on the overall default rate of October loans.
Powered by WPeMatico
Scanwell aims to launch at-home 15-minute coronavirus test, but it still needs FDA approval
At-home diagnostics startup Scanwell, which produces smartphone-based testing for UTIs, is working on getting at-home testing for the novel coronavirus into the hands of U.S. residents. The technology, which was developed by Chinese diagnostic technology company INNOVITA and has already been approved by China’s equivalent of the FDA and used by “millions” in China, can be taken at home in 15 minutes with the guidance of a medical professional via telehealth, and produces results in just hours.
Scanwell’s test will require FDA clearance, but the company tells me that it’s in the process of securing approval through the FDA’s accelerated emergency certification program. The FDA guidance says that this approval process should take 6-8 weeks (though that “could be faster,” Scanwell says), and Scanwell is aiming to be ready to go with shipping these as soon as it receives that approval. While the U.S. drug regulatory agency previously had only included PCR tests in its protocols, it updated that guidance to include serological tests earlier this week. Scanwell further says they “don’t anticipate any issues with FDA approval.”
The test that Scanwell is aiming to launch uses what’s called a ‘serological’ technique, which looks for antibodies in a patient’s blood. These are only present if someone has been exposed to the SARS-CoV-2 virus, since as of right now researchers haven’t found any evidence that natural antibodies to this particular virus exist without exposure. By contrast, the types of tests that are currently in use in the U.S. are “PCR” tests, which use a molecular-based approach to determine if the virus is present genetically in a mucus sample.
The PCR type of test is technically more accurate than the serological variety, but the serological version is much easier to administer, and produces results more quickly. It’s also still very accurate on the whole, and is much cheaper to produce than the PCR version. Plus, it could help expand efforts beyond testing only the most severe cases with symptoms present, and do a much better job of illuminating the full extent of the presence of the virus, including among people with mild cases who have already recovered at home, and those who are asymptomatic but carrying the virus with the possibility of infecting others.
Also, while other, PCR-based at-home testing options already exist, like one from Everlywell that will start going out on Monday, require round-tripping test samples, adding time, complexity and cost and relying on testing materials like swabs that are in short supply globally.
Once the test is available, people deemed eligible via Scanwell’s screening process in their Scanwell Health app will be sent the test via next-day delivery. They’ll be guided by telehealth partner Lemonaid‘s licensed doctors and nurse practitioners, and they’ll then receive results and further guidance about those results via the app within a few hours. The whole testing process will cost $70, which Scanwell says just covers its costs (it’s also looking at ways to provide free service to those who need it), and will be deployed first in Washington, California and New York, as well as other areas depending on the severity of their coronavirus situation.
That the tests will take potentially 6-8 weeks to come to market seems like a long time, given the current state of the rapidly evolving COVID-19 situation and testing. But we’ll likely still be very much in need of testing options at that time, especially ones that can serve people who aren’t necessarily meeting the criteria for other available testing resources.
Powered by WPeMatico
Just Eat cuts its take for 30 days to help restaurants during the COVID-19 crisis
U.K. takeout marketplace Just Eat has announced a 30-day emergency support package for restaurants on its platform to help them through disruption caused by the coronavirus crisis.
From tomorrow (March 20) until April 19 the package — which Just Eat says is worth £10 million+ — will see funds directed back to U.K. partner restaurants in the form of a commission rebate of one-third (33%) on all commissions paid to Just Eat by restaurants; and via the removal of commissions across all collection orders, which it intends to help reduce pressure on restaurants’ delivery operations, where collection is still available.
Just Eat also said it’s waiving all sign-up fees for new restaurants joining its platform (which must still meet its standard conditions, such as being registered with the relevant local authority as a food business and having the required hygiene rating); and relaxing any existing arrangements that may be in place with partners to enable them to work with delivery aggregators — “regardless of existing contractual terms.”
It added that it will continue to pay restaurants weekly, including the rebate now in place.
Currently Just Eat has around 35,700 restaurants on its platform in the U.K., with delivery available to 95% of U.K. postcodes.
Commenting in a statement, Andrew Kenny, Just Eat’s U.K. MD, said:
These are some of the most challenging times the restaurants we work with have ever been through. We want to show our support and help them to keep their doors open, so they can focus on doing what they do best — delivering food to people across the UK every day. We know our Restaurant Partners are worried about their teams — from chefs to delivery drivers — and these measures will go some way to helping them maintain their operations and support their people.
The food delivery industry has a crucial role to play at this time of national crisis and it is only right that as the market leader in the UK Just Eat steps up to help our independent partners so they can keep delivering for the communities that need them.
In the U.K. and elsewhere there is rising concern about the economic impact of COVID-19 on the hospitality sector as people are told to stay away from social spaces.
On Monday the U.K. government advised people not to go to bars and restaurants or other social spaces in a bid to try to limit the spread of COVID-19. Although, unlike many other European countries, it has not yet issued strict quarantine measures such as ordering hospitality industry businesses to close their doors and citizens to work at home where possible.
On-demand food delivery remains one of the services that continues to operate even in locked down EU Member States. However, with gig economy business models not typically offering platform workers an employment safety net of benefits such as sick pay, the entire sector has come under fresh scrutiny for the legal status it assigns to delivery couriers, given the heightened risks posed to them by the novel coronavirus. In a nutshell, if they need to self isolate, they won’t be able to earn.
In its press release today Just Eat said it’s working on other unspecified support initiatives for couriers, as well as for groups including the vulnerable and isolated, and frontline workers.
These will be announced in due course, it added.
Although it also notes that the vast majority of orders placed through its network are delivered by restaurants with their own delivery capability. Its commission for such orders is a maximum of 14%, it added.
Some on-demand food delivery startups operating in Europe which do rely on gig workers to make deliveries have already announced emergency support funds to help platform workers who fall ill or need to self isolate during the COVID-19 crisis — including U.K.-based Deliveroo and Spain’s Glovo.
There has also been some criticism of how easy it is for couriers to access claimed support.
Powered by WPeMatico
Even in the age of COVID-19, you need to stay focused on the customer
It’s easy to think, as we find ourselves in the midst of a truly unprecedented situation, that the rules of building a successful business have suddenly changed. While the world may be topsy-turvy at the moment, keeping your customer at the center of your business strategy is more important than ever.
That means finding creative ways to engage with your customers and thinking deeply about what they need as the world changes before our eyes.
As a small example on a local level, Pandemonium Books and Games in Cambridge, Mass. has started offering same-day delivery to neighborhoods in the Boston area for a $5 fee and a $20 minimum purchase.
This is taking a difficult situation and finding a way to stay connected with customers, while keeping the business going through difficult times. It’s something that your most loyal customers will certainly remember when we return to some semblance of normalcy — and it’s just a great community service.
When you hear from leaders of the world’s most successful technology companies, whether it’s Jeff Bezos at Amazon or Marc Benioff at Salesforce, these two executives are constantly pushing their organizations to put the customer first.
At Amazon, that manifests itself in the company motto that it’s always Day 1. That motto means they never can become complacent and always place the customer first. In his 2016 Letter to Shareholders, Bezos described what he meant:
There are many ways to center a business. You can be competitor focused, you can be product focused, you can be technology focused, you can be business model focused, and there are more. But in my view, obsessive customer focus is by far the most protective of Day 1 vitality.
Benioff runs his company with a similar world view, and it’s no coincidence that both companies are so wildly successful. In his recent book, Trailblazer, Benioff wrote about the importance of relentless customer focus:
Nothing a company does is more essential than how it engages with customers. In a world where online portals are replacing customer service centers and algorithms are replacing humans on the front lines, companies like ours continually need to show that the personal connections our customers craved were still — and always would be — there.
In our current crisis, that focus becomes ever more important and universal. In his last interview before his death in January, Clayton Christensen, author of the seminal book Innovator’s Dilemma, told MIT Sloan Management Review that while these organizations had other things going for them, customer centricity was certainly a big factor in their success:
They have all built organizations that have put the customers, and their Job to Be Done, at the center. They also have demonstrated the ability to manage emergent strategy well. However, they also have been in the fortunate circumstance where their core businesses have been growing at phenomenal rates, and they have had the presence of the founder to help, to personally get involved in key strategic decisions.
While you don’t want to appear like you are taking advantage of a bad situation, there are ways you can help your customers by thinking of new ways engage and help them in a difficult time. Many companies are offering services for free for the next several months to help customers get through the financial uncertainty we are facing in the near term. Others are posting free content and access to other resources on websites.
While it’s understood that some customers simply won’t have money to spend in the coming months, those that do will have different needs than they did before and you have to be ready to address them, whatever that means to your business.
This virus is going to force us to rethink about a lot of the ways we run our businesses, our society and our lives, but if you keep your customer at the center of all your decisions, even in the midst of such a crisis, you will be setting the foundation for a successful business whenever we return to normal.
Powered by WPeMatico