charging stations
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ChargerHelp raises $2.75M to keep EV chargers working
The coming wave of electric vehicles will require more than thousands of charging stations. In addition to being installed, they also need to work — and today, that isn’t happening.
If a station doesn’t send out an error or a driver doesn’t report it, network providers might never know there’s even a problem. Kameale C. Terry, who co-founded ChargerHelp!, an on-demand repair app for electric vehicle charging stations, has seen these issues firsthand.
One customer assumed that poor usage rates at a particular station was due to a lack of EVs in the area, Terry recalled in a recent interview. That wasn’t the problem.
“There was an abandoned vehicle parked there and the station was surrounded by mud,” said Terry who is CEO and co-founded the company with Evette Ellis.
Demand for ChargerHelp’s service has attracted customers and investors. The company said it has raised $2.75 million from investors Trucks VC, Kapor Capital, JFF, Energy Impact Partners and The Fund. This round values the startup, which was founded in January 2020, at $11 million post-money.
The funds will be used to build out its platform, hire beyond its 27-person workforce and expand its service area. ChargerHelp works directly with the charging manufacturers and network providers.
“Today when a station goes down there’s really no troubleshooting guidance,” said Terry, noting that it takes getting someone out into the field to run diagnostics on the station to understand the specific problem. After an onsite visit, a technician then typically shares data with the customer, and then steps are taken to order the correct and specific part — a practice that often doesn’t happen today.
While ChargerHelp is couched as an on-demand repair app, it is also acts as a preventative maintenance service for its customers.
Powering up
The idea for ChargerHelp came from Terry’s experience working at EV Connect, where she held a number of roles, including head of customer experience and director of programs. During her time there, she worked with 12 manufacturers, which gave her knowledge into inner workings and common problems with the chargers.
It was here that she spotted a gap in the EV charging market.
“When the stations went down we really couldn’t get anyone on site because most of the issues were communication issues, vandalism, firmware updates or swapping out a part — all things that were not electrical,” Terry said.
And yet, the general practice was to use electrical contractors to fix issues at the charging stations. Terry said it could take as long as 30 days to get an electrical contractor on site to repair these non-electrical problems.
Terry often took matters in her own hands if issues arose with stations located in Los Angeles, where she is based.
“If there was a part that needed to be swapped out, I would just go do it myself,” Terry said, adding she didn’t have a background in software or repairs. “I thought, if I can figure this stuff out, then anyone can.”
In January 2020, Terry quit her job and started ChargerHelp. The newly minted founder joined the Los Angeles Cleantech Incubator, where she developed a curriculum to teach people how to repair EV chargers. It was here that she met Ellis, a career coach at LACI who also worked at the Long Beach Job Corp Center. Ellis is now the chief workforce officer at ChargerHelp.
Since then, Terry and Ellis were accepted into Elemental Excelerator’s startup incubator, raised about $400,000 in grant money, launched a pilot program with Tellus Power focused on preventative maintenance and landed contracts with EV charging networks and manufacturers such as EV Connect, ABB and SparkCharge. Terry said they have also hired their core team of seven employees and trained their first tranche of technicians.
Hiring approach
Image Credits: ChargerHelp
ChargerHelp takes a workforce-development approach to finding employees. The company only hires in cohorts, or groups, of employees.
The company received more than 1,600 applications in its first recruitment round for electric vehicle service technicians, according to Terry. Of those, 20 were picked to go through training and 18 were ultimately hired to service contracts across six states, including California, Oregon, Washington, New York and Texas. Everyone picked to go through training is paid a stipend and earn two safety licenses.
The startup will begin its second recruitment round in April. All workers are full-time with a guaranteed wage of $30 an hour and are being given shares in the startup, Terry said. The company is working directly with workforce development centers in the areas where ChargerHelp needs technicians.
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Polestar, ChargePoint introduce seamless charging in new partnership
A new alliance between Swedish electric performance automaker Polestar and EV infrastructure startup ChargePoint takes aim at the charging experience with the debut of an in-car app that will let customers seamlessly charge their Polestar 2 model vehicles.
Seamless charging — being able to pull up to a charging station, plug in and let the vehicle handle billing and payment — has been dominated by Tesla through its branded Supercharger network. Most other EV drivers have to pay for charging using an RFID card or smartphone, and the convenience level is on-par with a traditional gas station. The partnership eliminates the need for these extra items at ChargePoint’s more than 130,000 stations. The app will embed directly into Polestar 2’s in-car “infotainment system,” which runs on Google’s Android Automotive OS.
There have been some inroads into seamless charging elsewhere, most notably by Electrify America, the entity established by Volkswagen as part of its settlement with U.S. regulators over its diesel-emissions scandal. It introduced an in-car payment technology dubbed Plug&Charge last November that will allow 2021 models of the Porsche Taycan, Ford Mustang Mach-E and Lucid Air to seamlessly charge at its stations.
The partnership also takes aim at the buying experience, another area that Tesla’s cornered with its branded Wall Connector home charger. Polestar 2 drivers will now be able to order the $699 ChargePoint Home Flex home charger alongside the purchase of a Polestar 2 and arrange for home installation prior to vehicle delivery.
It’s a blueprint for future collaboration between the two companies, ChargePoint senior VP Bill Loewenthal said in a statement. The partnerships may be the start of many more alliances between automakers and EV infrastructure companies who see user experience as a key part of their value proposition.
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ChargeLab raises seed capital to be the software provider powering EV charging infrastructure
As money floods into the electric vehicle market a number of small companies are trying to stake their claim as the go-to provider of charging infrastructure. These companies are developing proprietary ecosystems that work for their own equipment but don’t interoperate.
ChargeLab, which has raised $4.3 million in seed financing led by Construct Capital and Root Ventures, is looking to be the software provider providing the chargers built by everyone else.
“You’ll find everyone in every niche and corner,” says ChargeLab chief executive Zachary Lefevre. Lefevre likens Tesla to Apple with its closed ecosystem and compares ChargePoint and Blink, two other electric vehicle charging companies, to Blackberry — the once dominant smartphone maker. “What we’re trying to do is be Android,” Lefevre said.
That means being the software provider for manufacturers like ABB, Schneider Electric and Siemens. “These guys are hardware makers up and down the value stack,” Lefevre said.
ChargeLab already has an agreement with ABB to be their default software provider as they go to market. The big industrial manufacturer is getting ready to launch their next charging product in North America.
As companies like REEF and Metropolis revamp garages and parking lots to service the next generation of vehicles, ChargeLab’s chief executive thinks that his software can power their EV charging services as they begin to roll out that functionality across the lots they own.
Lefevre got to know the electric vehicle charging market first as a reseller of everyone else’s equipment, he said. The company had raised a pre-seed round of $1.1 million from investors including Urban.us and Notation Capital and has now added to that bank account with another capital infusion from Construct Capital, the new fund led by Dayna Grayson and Rachel Holt, and Root Ventures, Lefevre said.
Eventually the company wants to integrate with the back end of companies like ChargePoint and Electrify America to make the charging process as efficient for everyone, according to ChargeLab’s chief executive.
As more service providers get into the market, Lefevre sees the opportunity set for his business expanding exponentially. “Super open platforms are not going to be building an EV charging system any more than they would be building their own hardware,” he said.
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Volkswagen launches home EV charging system sales ahead of ID.3 vehicle deliveries
Volkswagen has started to sell a home-charging device as the automaker prepares to bring its new ID family of electric vehicles to market.
The ID.3 is the first electric vehicle under the ID label and will only be sold in Europe. Customers who made reservations for the launch edition, known as ID.3 1st, will be able to order their vehicle starting June 17. Volkswagen said this week that the deliveries for the ID.3 1st will begin in September.
And that means that, at least for now, the home-charging device known as Wallbox will only be available for sale in eight countries in Europe. Volkswagen is making three versions of the Wallbox that will range in price between €399 and €849 ($448 to $953). Those prices don’t include the cost of installation.
All of the versions will have a charging capacity of up to 11 kilowatts, permanently mounted Type 2 charging cable and integrated DC residual current protection. For now, just the base model is available, according to VW.
The two premium models, the ID. Charger Connect and ID. Charger Pro, will be available later this year. These models come with additional software that allows for the kind of interaction and analytics that Tesla owners are more familiar with. The ID. Charger Connect will allow customers to link their smartphone to control charging processes. The ID. Charger Pro has that connectivity feature plus an integrated electricity meter designed for commercial uses. The integrated meter can be used to bill electricity costs for company car drivers, according to VW.
Image Credits: Volkswagen
The ID.3 is the first model in the company’s new all-electric ID brand and the beginning of its ambitious plan to sell 1 million electric vehicles annually by 2025. The ID.3 will only be sold in Europe. Other models under the ID brand will be sold in North America.
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EV fleet management gets another venture-backed contender as Electriphi raises $3.5 million
Electriphi, a provider of charging management and fleet monitoring software for electric vehicles, has joined the scrum of startups looking to provide services to the growing number of electric vehicle fleets in the U.S.
The San Francisco-based company has just raised $3.5 million in seed funding from investors, including Wireframe Ventures, the Urban Innovation Fund and Blackhorn Ventures. Lemnos Labs and Acario Innovation also participated in the round.
Electriphi’s pitch has resonated with school districts. It counts the Twin Rivers Unified School District in Sacramento, Calif. as one of its benchmark customers.
“Twin Rivers Unified School District has the largest fleet of electric school buses in North America, and our ambition is to transition to a fully electric fleet in the coming years,” said Tim Shannon, transportation services director, Twin Rivers Unified School District, in a statement. “This is a significant undertaking, and we needed a trusted partner that could provide us state-of-the-art charging management and help us with data collection and monitoring.”
There are several companies pursuing this market — all with either a bit of a head start, significant corporate backers or more capital. Existing offerings from EVConnect, GreenLots, GreenFlux, AmplyPower all compete with Electriphi.
The company is betting that the experience of co-founder Muffi Ghadiali, a former senior director at ChargePoint who led hardware and software development for fast charging infrastructure, can sway customers. Joining Ghadiali is Sanjay Dayal, who previously worked at Agralogics, Tibco, Xamplify, Versata and Sybase .
There’s also the sheer scale of the opportunity, which is likely to see multiple companies emerge as winners.
“There are millions of public and commercial fleet vehicles in the U.S. alone that we rely on daily for transportation, delivery and services,” said Paul Straub, managing partner, Wireframe Ventures. “Many of these are beginning to consider electrification and the opportunity is tremendous.”
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All-electric Mini Cooper SE priced starting at $29,900 in the US
The new all-electric Mini Cooper SE, the first Mini designed from the ground up as an electric car, is going to retail in the U.S. starting at $29,900 (plus an $850 Destination and Handling fee) — before any tax incentives are applied. That puts final pricing as low as around $17,900 when you consider federal and state tax incentives, plus additional benefits that EV owners gain in certain states, including access to lanes typically reserved for high-occupancy vehicles.
BMW Group-owned Mini unveiled the Mini Cooper SE back in July, marking the company’s first foray into the purely electric category. The car provides between 146 and 168 miles of range, which is not on par with vehicles like the Tesla Model 3 obviously, but which provides a decent amount of range for around-city commuting, at a price point that’s quite a bit under what Tesla’s sedan can match, even with incentives.
The Cooper SE can manage a 0-60 mph time of 6.9 seconds, which will probably feel plenty fast and fun, too. At the base price, it’s pretty well-appointed, too, with a 6.5-inch in-dash display and Apple CarPlay compatibility, heated front seats, cruise control, auto wipers and headlights, up to 50kW DC-based fast charging and more.
With home charging at up to 7.4 kW, the car can go from empty to full in as few as four hours, but that fast-charging at compatible charging stations will net you as much as 80% charge in as few as 35 minutes for when you’re on the road. If this sounds like a good mix, you’ll be able to start buying the Mini Cooper SE in the U.S. as soon as March 2020.
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Electric vehicle charging software EV Connect raises $12 million
EV Connect, the Los Angeles-based company that sells software to manage electric vehicle charging, has raised $12 million in a Series B round led by investors Mitsui & Co. and Ecosystem Integrity Fund.
The company has raised $25 million to date.
EV Connect’s cloud-based platform has an open standard architecture that is designed to be hardware agnostic. In other words, EV Connect aims to provide a variety of hardware vendors a way to monitor, manage and maintain charging stations.
The end goal is to push the industry away from a closed and fragmented system to a more open one, according to EV Connect CEO and founder Jordan Ramer.
EV Connect has a two-tiered approach. The company provides and manages 1,000 electric vehicle charging sites through its EV Connect network. EV Connect has a smartphone app to give drivers of electric vehicles real-time access to charging station status.
Its also sells a cloud-based software platform that businesses can customize. Clients include Yahoo!, Marriott, Hilton, Western Digital, Los Angeles Metropolitan Transportation Authority and New York Power Authority.
As part of the round, Mitsui and EV Connect have agreed to develop new business models around EV charging infrastructure. EV Connect plans to work with Mitsui on various applications of EV charging to lower the cost of charging and maximize its utilization, including fleet and energy management solutions, Ramer elaborated to TechCrunch in an emailed response.
“We strongly believe that EV Connect’s infrastructure management technology accelerates the electric vehicle revolution in the energy and power industry where Mitsui has many assets and access to partners,” Kazumasa Nakai, the COO of Mitsui’s infrastructure projects business unit, said in a statement. “Our unique engineering capabilities, in conjunction with EV Connect’s cloud-based EV infrastructure, will enable us to develop new business models to solve the challenges EV infrastructure currently pose for energy management companies.”
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Shell’s first Greenlots electric vehicle fast charger lands in Singapore
Royal Dutch Shell, the energy giant known for its fossil fuel production and hundreds of Shell gas stations, is creeping into the electric vehicle-power business.
The company’s first DC fast charger from its newly acquired company Greenlots launched Monday at a Shell gas station in Singapore. Greenlots, an EV charging startup acquired by Shell in January, installed the charger. This is the first of 10 DC fast chargers that Greenlots plans to bring to Shell service stations in Singapore over the next several months.
The decision to target Singapore is part of Greenlots’ broader strategy to provide EV charging solutions across all applications throughout Asia and North America, the company said. Both Shell and Greenlots have a presence in Singapore. Greenlots, which is based in Los Angeles, was founded in Singapore; and Shell is one of Singapore’s largest foreign investors.
Singapore has been promoting the use of electric vehicles, particularly for car-sharing and ride-hailing platforms. The island city-state has been building up its EV infrastructure to meet anticipated demand as ride-hailing drivers and commercial fleets switch to electric vehicles.
Greenlots was backed by Energy Impact Partners, a cleantech investment firm, before it was acquired by Shell. The company, which combines its management software with the EV charging hardware, has landed some significant customers in recent years, notably Volkswagen. Greenlots is the sole software provider to Electrify America, the entity set up by Volkswagen as part of its settlement with U.S. regulators over its diesel emissions cheating scandal.
Clarification: Shell has other EV chargers. These are the first through its newly acquired company Greenlots.
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Nissan and EVgo to add 200 fast chargers as more electric vehicles hit US roads
Nissan and EVgo said Tuesday they will install another 200 DC fast chargers in the United States to support the growing number of consumers who are buying electric vehicles, including the new Nissan Leaf e+ that came to market earlier this year.
The 100 kilowatt DC fast-charging stations will have both CHAdeMO and CCS connectors, making them accessible to more EV drivers. The inclusion of both charger connectors is logical; it’s also notable for Nissan, once the primary advocates for CHAdeMO chargers.
The announcement builds off of the companies’ six-year partnership, which included building out a corridor of EV chargers along Interstate 95 on the East Coast, as well as between Monterey, Calif., and Lake Tahoe.
Nissan says it has installed more than 2,000 quick-charge connectors across the country since 2010.
Plans to add another 200 fast chargers follows the launch of the 2019 Nissan Leaf e+. The Nissan Leaf e+, which came to the U.S. and Canada this spring, has a range of 226 miles and fast-charging capability.
This new version of the Leaf all-electric hatchback has 40% more range than other versions thanks to a 62 kilowatt-hour battery pack. That 226-mile range puts the Leaf e+ just under the Chevy Bolt EV, which has a 238-mile range, the Kia Niro EV with 239 miles and the Tesla Model 3 standard range plus with 240 miles.
“Given the tremendous driver response to the 2019 long-range all-electric LEAF, Nissan and EVgo will accelerate fast charging by committing to a multi-year charger construction program that will continue to expand fast-charging options for EV drivers across the country,” Aditya Jairaj, director, EV Sales and Marketing, Nissan North America said in a statement.
The companies also plan to partner on a marketing campaign to sell consumers on the benefits of EVs, and for Nissan, hopefully persuade more to buy its Nissan Leaf Plus. Nissan’s July sales figures were down compared to the same month last year, a slump that has affected the Leaf, as well.
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An autonomous robot EV charger is coming to San Francisco
Electric-vehicle chargers today are designed for human drivers. Electrify America and San Francisco-based startup Stable are preparing for the day when humans are no longer behind the wheel.
Electrify America, the entity set up by Volkswagen as part of its settlement with U.S. regulators over the diesel emissions cheating scandal, is partnering with Stable to test a system that can charge electric vehicles without human intervention.
The autonomous electric-vehicle charging system will combine Electrify America’s 150 kilowatt DC fast charger with Stable’s software and robotics. A robotic arm, which is equipped with computer vision to see the electric vehicle’s charging port, is attached to the EV charger. The two companies plan to open the autonomous charging site in San Francisco by early 2020.
A rendering of an autonomous electric vehicle charging station.
There’s more to this system than a nifty robotic arm. Stable’s software and modeling algorithms are critical components that have applications today, not just the yet-to-be-determined era of ubiquitous robotaxis.
While streets today aren’t flooded with autonomous vehicles, they are filled with thousands of vehicles used by corporate and government fleets, as well as ride-hailing platforms like Uber and Lyft . Those commercial-focused vehicles are increasingly electric, a shift driven by economics and regulations.
“For the first time these fleets are having to think about, ‘how are we going to charge these massive fleets of electric vehicles, whether they are autonomous or not?’ ” Stable co-founder and CEO Rohan Puri told TechCrunch in a recent interview.
Stable, a 10-person company with employees from Tesla, EVgo, Faraday Future, Google, Stanford and MIT universities, has developed data science algorithms to determine the best location for chargers and scheduling software for once the EV stations are deployed.
Its data science algorithms take into account installation costs, available power, real estate costs as well as travel time for the given vehicle to go to the site and then get back on the road to service customers. Stable has figured out that when it comes to commercial fleets, chargers in a distributed network within cities are used more and have a lower cost of operation than one giant centralized charging hub.
Once a site is deployed, Stable’s software directs when, how long and at what speed the electric vehicle should charge.
Stable, which launched in 2017, is backed by Trucks VC, Upside Partnership, MIT’s E14 Fund and a number of angel investors, including NerdWallet co-founder Jake Gibson and Sidecar co-founder and CEO Sunil Paul .
The pilot project in San Francisco is the start of what Puri hopes will lead to more fleet-focused sites with Electrify America, which has largely focused on consumer charging stations. Electrify America has said it will invest $2 billion over 10 years in clean energy infrastructure and education. The VW unit has more than 486 electric vehicle charging stations installed or under development. Of those, 262 charging stations have been commissioned and are now open to the public.
Meanwhile, Stable is keen to demonstrate its autonomous electric-vehicle chargers and lock in additional fleet customers.
“What we set out to do was to reinvent the gas station for this new era of transportation, which will be fleet-dominant and electric,” Puri said. “What’s clear is there just isn’t nearly enough of the right infrastructure installed in the right place.”
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