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Google Cloud lets businesses create their own text-to-speech voices

Google launched a few updates to its Contact Center AI product today, but the most interesting one is probably the beta of its new Custom Voice service, which will let brands create their own text-to-speech voices to best represent their own brands.

Maybe your company has a well-known spokesperson for example, but it would be pretty arduous to have them record every sentence in an automated response system or bring them back to the studio whenever you launch a new product or procedure. With Custom Voice, businesses can bring in their voice talent to the studio and have them record a script provided by Google. The company will then take those recordings and train its speech models based on them.

As of now, this seems to be a somewhat manual task on Google’s side. Training and evaluating the model will take “several weeks,” the company says and Google itself will conduct its own tests of the trained model before sending it back to the business that commissioned the model. After that, the business must follow Google’s own testing process to evaluate the results and sign off on it.

For now, these custom voices are still in beta and only American English is supported so far.

It’s also worth noting that Google’s review process is meant to ensure that the result is aligned with its internal AI Principles, which it released back in 2018.

Like with similar projects, I would expect that this lengthy process of creating custom voices for these contact center solutions will become mainstream quickly. While it will just be a gimmick for some brands (remember those custom voices for stand-alone GPS systems back in the day?), it will allow the more forward-thinking brands to distinguish their own contact center experiences from those of the competition. Nobody likes calling customer support, but a more thoughtful experience that doesn’t make you think you’re talking to a random phone tree may just help alleviate some of the stress at least.

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BlueOcean uses automation to deliver affordable brand audits in seven days

BlueOcean is a new startup offering companies a relatively fast and affordable way to see how their brands are performing and what they can do to improve.

CEO Grant McDougall and COO/President Liza Nebel (the pair founded BlueOcean with Chief Data Scientist Matthew Gross) told me they’ve been developing the technology for two years. And although the startup is only officially launching now, it has already worked with prominent brands like Microsoft, Panda Express and Pabst Blue Ribbon.

BlueOcean is focused specifically on the world of brand audits, which are basically detailed analyses of the aspects of a brand that are and aren’t working — and according to Nebel (whose experience includes working on brand and digital strategy at Ogilvy), a single audit can cost brands millions of dollars, often resulting in reports “that aren’t even actionable.”

With BlueOcean, on the other hand, a brand provides only two things — their website and a list of their competitors. Then they get their brand audit one week later, for just $17,000, including recommendations for how to improve.

To do this, the company says it’s applying an “automation-first approach.” McDougall said BlueOcean is pulling from hundreds of different data sources, which will vary from industry to industry, and applying algorithms to understand things like, “What’s the right taxonomy? How do we acquire that data?”

BlueOcean founders Grant McDougall and Liza Nebel

BlueOcean founders Grant McDougall and Liza Nebel (Image Credits: BlueOcean)

He added, “Strategically, we tend to move up in the organization,” giving both marketing teams and C-level executives the advice they need.

For example, Nebel said that one of BlueOcean’s clients include a large alcohol holding company, which recently launched a line of hard seltzer under an existing alcohol brand. The startup’s brand audit recommended that the company (which Nebel declined to identify) launch a separate hard seltzer brand instead — and now, the company will be launching three different brands.

Nebel also walked me through what she called the “five-minute version” of a brand audit for TechCrunch, which looked at our performance in terms of potential customers, positioning, messaging, offerings and existing customers. Ultimately, BlueOcean gave us a “moderate” score of 97 (but hey, we scored well on being “memorable” and “inspiring”) and recommended steps like publishing a more “steady drumbeat” of content on social media and improving our app experience.

“BlueOcean has become a great addition to further enable us to sharpen our ability to monitor, understand and act through the lens of brand across all of our commercial offerings,” said Microsoft’s director of brand strategy Tim Hoppin in a statement. “We’re excited to work with BlueOcean and use their tools and expertise to strengthen our relationship with the millions of global customers we connect with daily.”

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Emily Heyward will teach you how to make your brand awesome at TC Early Stage

If you’re currently building a startup, you know what product you want to build. But do you know if people are actually going to notice you? Emily Heyward from Red Antler can tell you how to get people obsessed with your brand.

Join us at TC Early Stage online to understand what makes a specific brand stand out from the crowd. And if you pay attention to her advice, your first customers could become your best assets to reach your next big wave of users.

Red Antler works with founders to help them define the vision for their startups. As the co-founder and chief brand officer of Red Antler, Emily Heyward has worked with some of the most iconic brands of the past decade, such as Casper, Allbirds, Brandless and Prose.

She knows her topic so well that she just wrote a book on branding called Obsessed. But if you want to hear from her directly, TC Early Stage gives you an opportunity to go through the modern rules of brand building.

With this session, you’ll know how a modern brand is supposed to look, feel and behave. Heyward will also go through a few case studies and outline the best practices to build a solid brand from the early days of your startup to the later stage.

TC Early Stage is our brand-new, all-virtual event that focuses on helping new founders get exactly the information they need, straight from the experienced founders, executives, investors and lawyers that know it best. It’ll run from July 21 to July 22 and will feature more than 50 breakout sessions on topics covering everything from fundraising, to hiring your first engineers, to the tech stack you build your product on.

And because it’s a virtual event, you can stay right where you are and join the show from your home. Each of the 50+ breakout sessions is limited to around 100 attendees so that you can ask your questions directly to the experts who have agreed to join the event. If you’re an attendee and miss a breakout session, you will be able to view the video on demand for all sessions exclusively.

You can grab your ticket to TC Early Stage right now; find more details on our event page.

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Verified Expert Brand Designer: Studio Rodrigo

Ritik Dholakia worked as a startup product manager before he co-founded Studio Rodrigo, a branding and product design agency based in NYC. Unlike traditional branding firms, Studio Rodrigo is proud of its product design chops, especially when it comes to helping early-stage startups build version one of their product. It’s not an easy balancing act since most companies eventually want to bring their product design talent in-house, but it turns out, Studio Rodrigo can help with that too. Learn more about the studio in our Q&A with founder Ritik Dholakia.

Studio Rodrigo’s unique approach:

“Studio Rodrigo listened to all of our goals and dreams, concerns and uncertainties, and created a brand identity, website, and marketing materials that were true to our vision but better than anything we could have imagined.” Tze Chun, NYC, Founder, Uprise Art

“Basically, we’re a full-stack product design team. We have people who can do brand identity from a pure graphic design and visual communications standpoint, and who can also connect the dots between design and technology, business, and customer needs. We don’t have a traditional agency model with a project and account management overhead. You work directly with our designers.”

On Studio Rodrigo’s ideal client:

“We like working with clients that are solving big, meaty, challenging problems. We’ve got a smart team that likes to wrap their heads around the kinds of technologies that are pushing industries forward. For us, that’s currently technologies like machine learning and artificial intelligence.”

designer fast facts 30

Below, you’ll find the rest of the founder reviews, the full interview, and more details like pricing and fee structures. This profile is part of our ongoing series covering startup brand designers and agencies with whom founders love to work, based on this survey and our own research. The survey is open indefinitely, so please fill it out if you haven’t already. 


Interview with Studio Rodrigo Co-founder Ritik Dholakia

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Yvonne Leow: First things first, how did you get into brand design and product development?

Ritik Dholakia: I’ve been in digital design and product development for about 20 years now. I actually started my career as a product manager at a startup. I worked for two venture-backed startups as the first product manager. I was part of the Series A team, managing product development, acquiring initial customers, and building market traction.

The first startup was an enterprise software platform for customers doing triple bottom line reporting. The second one was one of the earliest social networking platforms, pre-Facebook, and around the same time as Friendster, LinkedIn, and Spoke.

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Verified Expert Brand Designer: Milkinside

Gleb Kuznetsov refuses to settle for less. After spending years leading product design for startups and corporate clients, Gleb started a boutique branding agency, Milkinside, that helps clients translate new technologies into useful products.

Gleb and his team of experienced creators are committed to serving the end user, which is why they love taking products from zero to launch. Their services are expensive, partly due to their expertise in product development, motion graphic design and animation, but we spoke to Gleb about why Milkinside is more than just a branding agency and how they strive to be the best.

Why Gleb created Milkinside:

“I wanted to create a team that wasn’t just an agency that companies could contract, but a partner that would support the client’s product development from beginning to end. Everything from the product narrative, product branding, product design, UI user experience, motion design, design languages, motion design languages, etc. I looked around the industry and didn’t see what I was envisioning so I created my dream company, Milkinside, in 2018.”

“Gleb has one of those rare skills that can make ordinary, plain parts of a design come to life and doing so in a beautiful and useful way. Always pushing the boundaries.” Jacob Hvid, Stockholm, Sweden, CEO and Co-founder at Abundo

On common founder mistakes:

“There are a lot of founders who believe they created useful technology and are absolutely certain people will use it. But everything is moot if users aren’t able to understand your product narrative and how it fits into their lives. Establishing a product narrative at an early stage is essential. A lot of founders will try to create a minimum viable product as soon as possible, but they aren’t thinking about the narrative, branding, the product design, and how everything comes together.”

Below, you’ll find the rest of the founder reviews, the full interview, and more details like pricing and fee structures. This profile is part of our ongoing series covering startup brand designers and agencies with whom founders love to work, based on this survey and our own research. The survey is open indefinitely, so please fill it out if you haven’t already.


Interview with Milkinside Founder and Director of Product Design Gleb Kuznetsov

Yvonne Leow: Can you tell me a little bit about yourself and how you got into the world of branding and design?

Gleb Kuznetsov: I was 10 years old when I started programming and learning different coding languages. At the age of 15, I shifted to design and became pretty passionate about what could be possible in the digital world. I worked as a product designer for 15 years before I started Milkinside. I worked for big consumer product companies across various verticals and platforms. When I was a chief design officer at a startup, I was responsible for everything from the product design, UI design, branding, advertising to producing product explainer videos.

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Verified Expert Brand Designer: Ramotion

Ramotion is a remote branding and product design agency that has worked with Bay Area tech startups since 2014. While they typically do branding for funded, fast-growing startups, Ramotion has helped companies ranging from Bitmoji’s early brand identity to Mozilla’s rebrand. We spoke to Ramotion’s CEO Denis Pakhaliuk about their iterative approach, his favorite branding projects and more.  


Ramotion’s branding philosophy:

“We are a big fan of starting small: designing a small package, releasing it and then iterating on top of that. So, founders need to be focused on what’s really necessary right now for their next round of investment or product releases.”

On common founder mistakes:

“I think some founders think they need everything, but they actually need an MVP and product design. The same goes for brand identity. They need to have some key elements like colors, typeface and the logo. There is no need to do everything in the beginning, because the logo and brand identity becomes meaningful after it’s used. It’ll eventually improve.”

“They’re the reason we have such an amazing logo today.” Kevin Sproles, Austin, founder & CEO at Volusion

Below, you’ll find the rest of the founder reviews, the full interview and more details like pricing and fee structures. This profile is part of our ongoing series covering startup brand designers and agencies with whom founders love to work, based on this survey and our own research. The survey is open indefinitely, so please fill it out if you haven’t already.


Interview with Ramotion’s CEO Denis Pakhaliuk

Yvonne Leow: Can you tell me about your journey and how you came to create Ramotion?

Denis Pakhaliuk: Yeah, I started as a CG designer more than 10 years ago. I was doing computer graphics, CG modeling, digitalization of architectural design and automotive design. I was initially very focused on German cars and industrial design. Once iPhone 3G came out, I switched to doing UI design for mobile apps, which was a very hot topic at the time.

From that point I met a guy who just said, “Hey, I’m thinking of building an agency,” and so we decided to do it together. It started with a few people and now we have up to 30. We focus on different products, from small companies to more established brands, like Salesforce, among others. So yeah, it’s been a fun journey.

Yvonne Leow: At what point did Ramotion start working with startups?

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Verified Expert Brand Designer: Mark Forscher

After leading design teams at Code and Theory, ABC News and Newsweek Digital, Mark Forscher retired his managerial hat and decided to start his own creative studio called Under After in 2008. His natural interest in technology coupled with his background in branding and product design makes him an obvious collaborator for founders looking to launch their company. We talked to him about his creative process, some of his favorite branding projects and more.  


Mark’s branding philosophy:

“I understand that it can be a challenge for founders to make definitive decisions around picking a logo or picking a color palette. It feels very concrete when a lot of product is about finding the right product/market fit, iterating, testing and using data to inform the process. So wherever possible, I try to bring that kind of iterative philosophy into the branding approach as well, which tends to work pretty well with founders, especially technology founders.”

On remaining independent:

“The reason why I haven’t scaled up my design business, why I’m not trying to be like a 10-person shop, or even a five-person shop, is because I want to be a collaborator, not a vendor that somebody outsources work to. I think it sets the expectation right upfront that we’re both in this together to figure this out. I’m just a person deeply committed to working with the founder.”

On common startup branding mistakes:

“I think one of the biggest things that impacts the success of a branding project is not investing time into it. Sometimes founders think that if they just throw money at a problem, it’ll get solved, and I think they underestimate the amount of time that’s required. It’s not that it takes an extensive amount of time, but their thoughtful feedback at every point in the process is important, and small decisions build up to big ones. It’s hard to do that if the founder’s super busy, and oftentimes founders are busy. Prioritizing that work is important.”

“Incredible brand identity and brand systems design. Thoughtful product strategy and UX design. Truly magical at taking hard concepts and making them easy to understand. A CEO & founder in NYC

Below, you’ll find the rest of the founder reviews, the full interview and more details like pricing and fee structures. This profile is part of our ongoing series covering startup brand designers and agencies with whom founders love to work, based on this survey and our own research. The survey is open indefinitely, so please fill it out if you haven’t already.


The Interview

Yvonne Leow: Can you tell me a little bit about how you got started in design and what particularly drew you to branding?

Mark Forscher: I’ve been working in design professionally since 2004. I was at R/GA while I was in grad school, worked on the Nike basketball account, and after finishing an MFA degree at Parsons, I joined Code and Theory. I was one of Code and Theory’s early hires, I think I was the 6th or 7th employee, and was quickly promoted to be their first official creative director. So I learned a lot about how to run large-scale digital projects, from definition, UX, design, to project management. I really liked working directly with clients to understand their needs, and to create impactful work.

After Code and Theory, I wanted to work in-house at a media company because I wanted to build digital projects and create longer-term value instead of a single engagement on a contract basis. I was really interested in doing work in the service of good editorial content.

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Should you hire an in-house designer or a contractor?

Editor’s note: This post is a part of our latest initiative to demystify design and find the best brand designers and agencies in the world who work with early-stage companies — nominate a talented brand designer you’ve worked with.

During a decade as the manager of the in-house design team at open-source technology company Red Hat, Chris Grams learned that brand design is best when informed by a company’s culture and community.

He felt a natural push toward an open, collaborative attitude, distinct from how many companies approached design at that time. It was the early 2000s, and most companies saw their interactions with customers as a one-way street. In open source, it was an intersection.

“You almost break down the company and the community of people who surround the brand,” says Grams, currently head of marketing at Tidelift, an open-source software management firm, and author of The Ad-Free Brand. “Now it feels like pretty standard operating procedure for the best brands that have the best relationship with their communities.”

This shift has a large influence on the question of when you should hire an in-house designer versus a contractor to do your branding design.

Three reasons to go in-house

After leaving Red Hat in 2009, Grams helped start New Kind, a branding agency that provides contract design services mostly to tech companies. This new vantage point allowed him to see drawbacks and advantages for companies in outsourcing design versus bringing it in-house.

One of the key benefits of in-housing is the designer’s intimacy with the deeply held values and culture of the company, which makes their branding work feel more authentic.

“The internal agency’s power really reveals itself when people are deeply part of the mission of the company,” says Grams. “It comes through in the work. You get an amazing work product.”

The second benefit, especially for tech companies, is the depth of understanding in-house designers can develop about the company’s products and services. And the third is that a dedicated in-house designer can be directed as needed to respond to pressing priorities.

“You can have them stop on a dime,” says Grams. “Say a competitor comes out with a big launch and you need to have something out within 24 hours. You can work on it right away.”

These are real benefits, but they may not outweigh the advantages of contracting out your design to a high-quality agency.

The benefits of using an agency

A major benefit of an agency is that you can hire people with a level of expertise and variety of skills that would be out of reach for an in-house team. When Grams was at New Kind, for example, “we had a combined 30 years of experience with open-source branding work,” he says.

An agency can also provide the bandwidth to take on non-priority tasks such as a rebrand or a special series that in-house teams are often too work-strapped to take on.

Hiring an agency also has advantages in terms of flexibility and cost. The ability to customize the timing and amount of design work to your needs can be less expensive over time, even if each working hour is more expensive.

“You can ramp down and ramp up with an agency,” says Grams. “It’s impossible to do that with people… You’re paying that extra margin to have that flexibility.”

There’s a lot to think about, but Grams advises prioritizing the need for your design to be authentic to your culture… or not.

“I think the biggest thing is the power of your culture, frankly,” says Grams. “If you have a company where culture is not an asset, I would not build an in-house design team… But if you’re building a mission-driven organization or an organization where culture is super important, that’s where I would take an extra-long look at building an internal agency.”

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Startup branding: how much does it really cost?

Editor’s note: This article is a part of our latest initiative to demystify design and find the best brand designers and agencies in the world who work with early-stage companies — nominate a talented brand designer you’ve worked with.

A brand is far more than logos and colors. A consistent brand identity not only communicates your company’s purpose and values to customers, but it also shapes your product development cycle and corporate culture. A branding project can help you figure out what and how to communicate your company’s story, but how much does it cost?

I’ve been a designer for over a decade (and a marketer before that), working with organizations ranging from tiny startups to the Fortune 500; this piece will give you a general idea of branding costs, with the knowledge that these broad numbers may not be applicable in every single case (in fact, you’re likely to find exceptions).

Bootstrappers and pre-seed startups

For most startups at this stage, your goal is to establish a proof of concept that can show product/market fit and bring investor dollars. You may only need a logo, website, and basic brand positioning. Isla Murray, Creative Director and Cofounder at Lama Six, also recommends investing your money in designing a beautiful deck: “It will set you apart and allow your message to shine through.”

Brand strategy and positioning

Positioning involves understanding who you are as a company, how your product fits the marketplace, and how you communicate your company’s values. This is the most important piece of the branding puzzle and one that’s worthwhile to begin on your own – when you have more funding, your original strategy work will give you a base for conveying your identity to professionals who can take it further. Two suggestions that designers commonly recommend are Positioning: The Battle for Your Mind by Al Ries and Jack Trout and Designing Brand Identity by Alina Wheeler, a primer on brand design.

Approximate cost: Your time.

Logo and visual identity

A brand is a relationship with your audience, and you’ll want to make sure that every interaction with them communicates your message. You’ll almost certainly need to hire a designer for this work. Sites like Fiverr and 99designs offer cheap logos, but independent consultants like Pablo Defendini advise that if you can find a small budget, you’ll get far better results by hiring an experienced professional to create a more polished logo and simple usage guide.

Approximate cost: $100-$3000.

Website

As a UX designer and front-end developer, I often recommend that young companies not spend their limited dollars on building a website from scratch – pre-built, templated websites like Squarespace can get you up and running for minimal cost, and you can buy domain names from a registrar like Namecheap. Customizations will be minimal, but you can’t beat the price.

Approximate cost: $10-30/month, plus $20/year per domain.

Early-stage, funded startups

Once you’re paying for experienced help, finding a good fit with a designer is crucial: Trust is the most important factor in a designer-client relationship, and design is ultimately a collaborative process. So take the time to find a contractor or firm that you respect and feel comfortable with.

Another option: If you already have a strong designer in-house, you might consider setting aside time for them to focus on your brand identity — they’ll cost less, and they already have intimate knowledge of your company values and audience.

Pricing comes in a wide range depending on your needs: Defindini says he’s worked on identity projects ranging from $5000 for a standalone logo to $200,000 for a complex identity system with multiple brands. Costs are also driven by scope and time. When you receive proposals from firms, be clear about your needs and transparent about what you can afford. Murray says that if clients don’t have a full budget, she’ll look for ways to scope down projects, which might involve reducing deliverables or going through fewer rounds of feedback and iteration.

Many designers will charge project rates, but if you’re paying by the hour, expect to spend $100-$150/hour for an experienced consultant and $150-$600/hour for a firm depending on their size and location.

Brand strategy and positioning

Brand strategy and positioning should drive most of your business decisions, so it’s worth taking the time to do this right. With a smaller budget, a consultant might spend a few days with your company leadership figuring out your core values and how to articulate them. For a larger budget, expect design teams to do more research and a competitive analysis, resulting in deliverables like a communication strategy and voice/tone guidelines for your marketing team.

More expensive projects may also include things like trainings to make sure your staff correctly and consistently implements your brand. In general, pricing is determined by how many people are working on your branding project and the complexity of your deliverables.

Approximate cost: $5000-$20,000 (freelancers and small firms), $30,000-$80,000 (large firms).

Logo and visual identity

Visual identity is the result of independent research, visual moodboarding, and rounds of feedback and iteration, says Murray. At the end of the process, you’ll typically receive a logo, typeface, color and design elements, and visual brand attributes. Larger-budget projects will typically involve detailed guidance on specific illustration and photography styles, iconography, and more – Murray suggests also including social media visual strategy and Instagram post templates.

Pricing here increases the more logo variations you need, the more brands you have, and the level of detail required in your visual guidance. Rounds of feedback and iteration add cost, as does the size of the team you hire.

Approximate cost: $5000-$15,000 (freelancers and small firms), $15,000-$75,000 (large firms).

Website

This is the branding piece with the greatest variability in cost, with projects getting more expensive as they require more user research, prototyping, content creation, and engineering work. Pricing is largely dependent on the complexity of engineering requirements and the number of iterations you want to go through.

Generally, you have static marketing sites on the lower end, websites built on lightweight content management systems (i.e. a custom visual design built to run on WordPress) in the middle, and web applications managing heavy databases or a more robust CMS like Sitecore or Drupal on the higher end.

Approximate cost: $2000-$20,000 (freelancers and small firms), $30,000-$200,000 (large firms).

Company name development – for more mature startups

Many startups find themselves at a stage where they’re well-funded but have a name that no longer fits – what feels right when your company is a month old and bootstrapped with your savings account may not feel the same two years later. A naming agency will develop names that work with your brand positioning, do a competitive analysis to research the tone, strength, and messaging of these names, and pre-screen them for trademark availability. (Note that you’ll typically need to hire a legal team to register the trademark once this is done.)

Approximate cost: $15,000-$75,000 (naming firm).

There’s no one-size-fits-all solution

You may hire one of the top branding agencies in the world or you may have a family member who’s an experienced designer and willing to give you an incredible deal. But no matter who you choose to work with, branding is a vital part of your business that will help you both understand and communicate who you are.

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Tell us who designed your startup’s brand

Before people ever use or buy your product, they’ll interact with your brand. What does your company stand for? How is your product different? Branding is an often overlooked, but essential component of communicating your company’s values, connecting with potential customers and, ultimately, driving conversions.  

But finding the right brand designer is hard. Depending on your budget, industry and scope, brand designer and brand agency services can vary widely. It’s a niche community, and brand designers who thrive in chaotic, fast-paced startup environments are rare.

We’re demystifying the world of brand design by covering how companies like Intercom approach their brand identity, and asking founders, like you, to nominate a talented brand designer or agency with whom they’ve collaborated. We’ll be publishing more branding articles, guest posts by industry experts and brand designer profiles in the weeks to come, but we need your help. We’re relying on your recommendations to identify which brand designers and agencies to feature.

We’re especially looking for people who have experience in these three categories:

  • Visual brand identity: Conveying a startup’s core values through its logo, colors, typography, graphics and other visual elements
  • UX/UI design: Designing how a company’s brand is expressed through user experience and user interface elements, such as colors, shapes, fonts, illustrations and icons
  • Brand narrative and strategy: Developing a startup’s story and a plan for how it is internally and externally communicated

We’re also interested in understanding how much time you’ve worked with a designer or agency, whether you’d recommend them to a friend and examples of their work.

Brand design is just one of our latest initiatives to identify the best service providers for startups. As we develop a shortlist of the top brand designers and agencies in the world, we’ll be asking them about their design philosophy, brand development process, rates and fees, and more. We’ll publish their profiles (along with your recommendations) on Extra Crunch.  

We’ll continue updating our database of brand designers on a rolling basis, but in the meantime, help us share this article and nominate a brand designer or agency you know and love.

Any thoughts or questions? Email us at ec_editors@techcrunch.com.

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