battery ventures
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Ever since the pandemic hit the U.S. in full force last March, the B2B tech community keeps asking the same questions: Are businesses spending more on technology? What’s the money getting spent on? Is the sales cycle faster? What trends will likely carry into 2021?
Recently we decided to join forces to answer these questions. We analyzed data from the just-released Q4 2020 Outlook of the Coupa Business Spend Index (BSI), a leading indicator of economic growth, in light of hundreds of conversations we have had with business-tech buyers this year.
A former Battery Ventures portfolio company, Coupa* is a business spend-management company that has cumulatively processed more than $2 trillion in business spending. This perspective gives Coupa unique, real-time insights into tech spending trends across multiple industries.
Tech spending is continuing despite the economic recession — which helps explain why many startups are raising large rounds and even tapping public markets for capital.
Broadly speaking, tech spending is continuing despite the economic recession — which helps explain why many tech startups are raising large financing rounds and even tapping the public markets for capital. Here are our three specific takeaways on current tech spending:
Tech spending ranks among the hottest boardroom topics today. Decisions that used to be confined to the CIO’s organization are now operationally and strategically critical to the CEO. Multiple reasons drive this shift, but the pandemic has forced businesses to operate and engage with customers differently, almost overnight. Boards recognize that companies must change their business models and operations if they don’t want to become obsolete. The question on everyone’s mind is no longer “what are our technology investments?” but rather, “how fast can they happen?”
Spending on WFH/remote collaboration tools has largely run its course in the first wave of adaptation forced by the pandemic. Now we’re seeing a second wave of tech spending, in which enterprises adopt technology to make operations easier and simply keep their doors open.
SaaS solutions are replacing unsustainable manual processes. Consider Rhode Island’s decision to shift from in-person citizen surveying to using SurveyMonkey. Many companies are shifting their vendor payments to digital payments, ditching paper checks entirely. Utility provider PG&E is accelerating its digital transformation roadmap from five years to two years.
The second wave of adaptation has also pushed many companies to embrace the cloud, as this chart makes clear:
Image Credits: Battery Ventures (opens in a new window)
Similarly, the difficulty of maintaining a traditional data center during a pandemic has pushed many companies to finally shift to cloud infrastructure under COVID. As they migrate that workload to the cloud, the pie is still expanding. Goldman Sachs and Battery Ventures data suggest $600 billion worth of disruption potential will bleed into 2021 and beyond.
In addition to SaaS and cloud adoption, companies across sectors are spending on technologies to reduce their reliance on humans. For instance, Tyson Foods is investing in and accelerating the adoption of automated technology to process poultry, pork and beef.
Mention “digital product company” in the past, and we’d all think of Netflix. But now every company has to reimagine itself as offering digital products in a meaningful way.
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Productivity software has had a huge couple of years, yet for all of the great note-taking apps that have launched, consumers haven’t gotten a lot of quality options for Google Calendar replacements.
This week, Woven, a calendar startup founded by former Facebook CIO Tim Campos, is shaking up the premium tier of their scheduling software, hoping that productivity-focused users will pay to further optimize the calendar experience just as they have paid for subscription email services like Superhuman and note-taking apps like Notion.
There’s been a pretty huge influx of investor dollars into the productivity space, which has shown a lot of promise in bottoms-up scaling inside enterprises by first aiming to sell their products to individuals. Woven has raised about $5 million to date, with investments from Battery Ventures, Felicis Ventures and Tiny Capital, among others.
“Time is the most valuable asset that we have,” Campos told TechCrunch. “We think there’s a real opportunity to do much more with the calendar.”
Their new product will help determine just how much demand there is for a pro-tier calendar that aims to make life easier for professionals than Google Calendar or Outlook Calendar cares to. The new product, which is $20 per month ($10 during an early access period if you pay for a year), builds on the company’s free tier product giving users a handful of new features. There’s still quite a bit of functionality in the free tier still, which is sticking around, but the lack of multi-account support is one of the big limitations there.
Image Credits: via Woven.
The core of Woven’s value is likely its Calendly-like scheduling links, which allow single users to quickly show when they’re free, or give teams the ability to eliminate back-and-forth entirely when scheduling meetings by scanning everyone’s availability and suggesting times that are uniformly available. In this latest update, the startup has also launched a new feature called Open Invite, which allows users to blast out links to join webinars that recipients can quickly register to attend.
One of Woven’s top features is probably Smart Templates, which aims to learn from your habits and strip down the amount of time it takes to organize a meeting. Selecting the template can automatically set you up with a one-time Zoom link, ping participants for their availability with Woven’s scheduling links and take care of mundane details. Now, the titles automatically update depending on participants, location or company information. While plenty of productivity happens on the desktop, the startup is trying to push the envelope on mobile as well. They’ve added an iMessage integration to quickly allow people to share their availability and schedule meetings inside chat.
The product updates arrive soon after the announcement of the company’s Zoom “Zapp,” which shoves the app’s functionality inside Zoom and will likely be a big sell to new users.
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Telehealth, or remote, tech-enabled healthcare, has existed for years in primary medical care through companies like Teladoc (NYSE: TDOC), Doctors on Demand and MDLIVE.
In recent years, the application of telehealth had rapidly expanded to address specific chronic and behavioral health issues like mental health, weight loss and nutrition, addiction, diabetes and hypertension, etc. These are real and oftentimes very severe issues faced by people all over the world, yet until now have seen little to no use of technology in providing care.
We believe behavioral health is particularly suited to benefit from the digitization trends COVID-19 has accelerated. Previously, we’ve written about the pandemic’s impact on online learning and education, both for K-12 students and adult learners. But behavioral health is another area impacted by the fundamental change in consumers’ behavior today. Below are four reasons we think the time is now for behavioral health startups — followed by five key factors we think characterize successful companies in this area.
Traditional behavioral healthcare is cost-prohibitive for most people. In-person therapy costs $100+ per session in the U.S., and many mental health and substance-use providers don’t accept insurance because they don’t get paid enough by insurers.
By contrast, telehealth reduces overhead costs and scales more effectively. Leveraging technology, providers can treat more patients in less time with almost zero marginal costs. Mobile-based communications enable asynchronous care that further helps providers scale. Access to digital content gives patients on-going support without the need for a human on the other side. This is particularly useful in treating behavioral health issues where ongoing support and motivation may be necessary.
Globally, we face an extreme shortage of behavioral health providers. For example, the United States has fewer than 30,000 licensed psychiatrists (translating to <1 for every 10,000 people). Outside of big cities, the problem gets worse: ~50-60% of nonmetro counties have no psychologists or psychiatrists at all.
Even when providers are available, wait times for appointments are notoriously long. This is a huge issue when behavioral health conditions often require timely intervention.
We are seeing new platforms build large networks of certified coaches, licensed psychologists and psychiatrists, and other providers, aggregating supply in what has historically been a scarce and a highly fragmented provider population.
We believe the stigma associated with mental illness and other behavioral health conditions is dissipating. More and more public figures are speaking out about their struggle with anxiety, depression, addiction and other behavioral health issues. Our zeitgeist is shifting fast, and there’s an all-time high in people seeking help as the Google Trends data below demonstrates.
Image Credits: Google
Note: The anomalous dip in March/April ’20 was driven by mandatory shelter-in-place due to COVID-19.
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RiskIQ, a startup providing application security, risk assessment and vulnerability management services, has added National Grid Partners as a strategic investor.
The funding from the investment arm of National Grid, a multinational energy provider, is part of a $15 million new round of financing designed to take the company’s technology into critical industrial infrastructure — with National Grid as a point of entry.
More than 6,000 companies use the company’s services, and the roster list and technology on offer has attracted some of the biggest names in investing, including Summit Partners, Battery Ventures, Georgian Partners and MassMutual Ventures.
“We view NGP’s show of support as an incredible opportunity to help customers in new markets thrive as their attack surfaces expand outside the firewall, especially now amid the COVID-19 pandemic,” RiskIQ chief executive Lou Manousos said in a statement.
RiskIQ has spent the past 10 years spidering the internet looking for all of the exploits that hackers use to penetrate networks and have built that into a database of threats. This inventory gives the company an ability to identify which assets within a company present the most obvious threats. Its automated services constantly scan third-party code, internet-connected devices and mobile applications for potential vulnerabilities, the company said.
“As a staple platform in their core security environment, our cyber threat analysts use RiskIQ regularly to enrich and identify incoming threats,” said Lisa Lambert, president of National Grid Partners and chief technology and innovation officer of National Grid, in a statement.
National Grid’s investment is a piece of a deeper partnership that will see NGP providing strategic advice for the security company as it looks to expand its commercial operations among industrial and utility customers.
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UpKeep, a mobile-first platform for maintenance and operations collaboration, has today announced the close of a $36 million Series B financing round. The round was led by Insight Partners, with participation from existing investors Emergence Capital, Battery Ventures, Y Combinator, Mucker Capital and Fundersclub.
UpKeep was founded by Ryan Chan. Chan worked at Trisep Corporation, a chemical manufacturing company, before founding UpKeep and saw first-hand how plant maintenance was handled. Despite the fact that the plant had purchased software for facilities maintenance and operations, most of the data was written down on pen and paper before being input into the system because that software was desktop only.
The idea for UpKeep was born.
UpKeep meets maintenance workers where they are, which could be just about anywhere.
With any maintenance job, from changing a lightbulb in an office building to repairing a complicated piece of machinery on the floor of a manufacturing plant, there are usually three parties involved: the requester, the facilities manager, and the technician.
Before UpKeep, the requester would either send an email to the facilities manager or perhaps use some other software to let them know of the problem. The facilities manager would prioritize the various requests of the day and send out technicians to resolve them.
Technicians have to log plenty of information when they’re out on the job, but this usually involved writing this info down on paper and then returning to a desk to input the data into the system.
With UpKeep, the requester can use the app itself to notify the facilities manager of problems, or send an email that flows directly into the UpKeep system. Facilities managers use UpKeep to prioritize and assign issues to their team of technicians, who then receive the work orders right on UpKeep.
Instead of logging information on paper, these technicians can take pictures of the problem and note the parts they need or other details of the job right in the app. No duplication of effort.
UpKeep operates on a freemium model, allowing technicians to manage their own work for free. Collaborative use of the product across an organization costs on a per user on both an annual or monthly basis. The company offers various tiers, from a Starter Plan ($35/month/user) to an Enterprise Plan ($180/month/user).
Higher tier plans offer more in-depth reporting and analysis around the work that gets done. Chan explained that these reports are not necessarily about tracking people, though.
“Yes, we track technicians and it’s a tool to manage work done by people,” said Chan. “But a manufacturing facility really cares much more about the equipment. They can use UpKeep to manage things like how many hours of downtime a piece of equipment has, etc. It’s more targeted toward the actual asset and the equipment versus the person completing their work.”
Chan said that around 80 percent of the company’s 400,000 users are on the free version of the app. Some brands on the app include Unilever, Siemens, DHL, McDonald’s, and Jet.com. Chan said UpKeep saw a 206 percent increase in revenue in 2019.
Important to the company’s future, UpKeep is working with OSHA and a group called SQF (Safe Quality Food) to offer templates around best practices during the pandemic. Now, maintenance workers and facilities staffs have a whole new checklist around sanitation and safety that many businesses are just getting up to speed on. UpKeep is working to make these new practices easier to adopt by providing those checklists directly to facilities managers.
This latest funding round brings UpKeep’s total funding to $48.8 million.
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Four years ago, Adnan Asar, the founder of the new addiction prevention service Lucid Lane, was enjoying a successful career working as the founding chief technology officer at Livongo Health. It was the serial senior tech executive’s most recent job after a long stint at Shutterfly and he was shepherding the company through the development of its suite of hardware and software for the management of chronic conditions.
But when Asar’s wife was diagnosed with non-Hodgkin’s Lymphoma, he stepped away from the technology world to be with his family while she underwent treatment.
He did not know at the time that the decision would set him on the path to founding Lucid Lane. The company’s mission is to help give patients who have been prescribed medications to address pain and anxiety ways to wean themselves off those drugs and avoid addiction — and its purpose is born from the struggle Asar witnessed as his wife wrestled with how to stop taking the medication she was prescribed during her illness.
Asar’s wife isn’t alone. In 2018, there were roughly 168.2 million prescriptions for opioids written in the United States, according to data from the Centers for Disease Control and Prevention. Lucid Lane estimates that 50 million people are prescribed opioids and another 13 million are prescribed benzodiazepines each year either after surgery or in conjunction with cancer treatments — all without a plan for how to manage or taper the use of these highly addictive medications.
For Asar’s wife, it was the benzodiazepine prescribed as part of her cancer treatment that became an issue. “She was hit by very severe withdrawal symptoms and we didn’t know what was going on,” Asar said. When they consulted her physician he gave the couple two options — quitting cold turkey or remaining on the medication.
“My wife decided to go cold turkey,” Asar said. “It was really debilitating for the whole family.”
It took nine months of therapy and regular consultations with psychiatrists to help with tailoring medication dosages and tapering to get her off of the medication, said Asar. And that experience led to the launch of Lucid Lane.
“Our goal is to prevent and control medication and substance dependence,” Asar said.
The company’s telehealth solution is built on a proprietary treatment protocol meant to provide continuous daily support and interventions, along with proactive monitoring of a personalized treatment plan — all on an ongoing basis, said Asar.
And the COVID-19 pandemic is only accelerating the need for telehealth services. “COVID-19 has made telehealth a mandatory service instead of a discretionary service,” said Asar. “There’s a surge in anxiety, depression, substance use and medication use. We’re seeing a surge of patients who are reaching out to us.”
Asar sees Lucid Lane’s competitors as companies like Lyra Health and Ginger, or point solutions building digital diagnostics to detect anxiety and depression. But unlike some companies that are launching to treat addiction or addictive behaviors, Asar sees his startup as preventing dependency and addiction.
“A lot of people are sliding into these addictions through something that happens at the doctor’s office,” said Asar. ” Our solution does not prescribe any of these medications.”
The company is working on clinical studies that are set to start at the Palo Alto VA hospital, and has raised $4 million in seed funding from investors including Battery Ventures and AME Cloud Ventures, the investment firm founded by Jerry Yang.
“We see great potential for Lucid Lane, as it has developed a scalable solution to one of the biggest problems facing society today,” said Battery general partner Dharmesh Thakker, in a statement. “Telehealth solutions have emerged as highly capable of addressing complex problems, and Lucid Lane has embraced remote care from its beginning. Its design enables care anytime, anywhere for patients in their moment of need. This can make a tremendous difference in the battle between recovery and relapse. We believe that it will help millions of people lead better lives.”
Joining Asar in the development of the company and its healthcare protocols are a seasoned team of health professionals, including Dr. Ahmed Zaafran, a board certified anesthesiologist at Santa Clara Valley Medical Center and assistant professor of anesthesiology (affiliated) at Stanford University School of Medicine; and advisors like Dr. Vanila Singh, who was also previously chairperson of the HHS Task Force in conjunction with the DOD and the VA to address the opioid drug crisis; Dr. Carin Hagberg, the chair of anesthesiology, perioperative and pain medicine of MD Anderson Cancer Center; and Sherif Zaafran, the president of the Texas Medical Board and chair of multiple national committees on pain management, including the subcommittee Taskforce on Pain Management Services for HHS, as well as the department’s Pain Clinical Pathways Committee.
“Lucid Lane provides a patient-centered solution that allows for the best clinical outcomes for patients after surgery and those bravely finishing chemotherapy,” said Dr. Singh, in a statement. “For the many patients who require short-term opioids and benzodiazepine medications, Lucid Lane’s treatment can limit the risk of prolonged dependence of these medications while also ensuring effective pain control with a resulting improved quality of life and functioning.”
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In today’s grim economic climate, companies are looking for ways to automate wherever they can. Bridgecrew, an early-stage startup that makes automated cloud security tooling aimed at engineers, announced a $14 million Series A today.
Battery Ventures led the round with participation from NFX, the company’s $4 million seed investor. Sorensen Ventures, DNX Ventures, Tectonic Ventures, and Homeward Ventures also participated. A number of individual investors also helped out. The company has raised a total of $18 million.
Bridgecrew CEO and co-founder Idan Tendler says that it is becoming easier to provision cloud resources, but that security tends to be more challenging. “We founded Bridgecrew because we saw that there was a huge bottleneck in security engineering, in DevSecOps, and how engineers were running cloud infrastructure security,” Tendler told TechCrunch.
They found that a lot issues involved misconfigurations, and while there were security solutions out there to help, they were expensive, and they weren’t geared towards the engineers who were typically being charged with fixing the security issues, he said.
The company decided to solve that problem by coming up with a solution geared specifically for the way engineers think and operate. “We do that by codifying the problem, by codifying what the engineers are doing. We took all the tasks that they needed to do to protect around remediation of their cloud environment and we built a playbook,” he explained.
The playbooks are bits of infrastructure as code that can resolve many common problems quickly. When they encounter a new problem, they build a playbook and then that becomes part of the product. He says that 90% of the issues are fairly generic like following AWS best practices or ensuring SOC-2 compliance, but the engineers are free to tweak the code if they need to.
Tendler says he is hiring and sees his product helping companies looking to reduce costs through automation. “We are planning to grow fast. The need is huge and the COVID-19 implications mean that more and more companies will be moving to cloud and trying to reduce costs, and we help them do that by reducing the barriers and bottlenecks for cloud security.”
The company was founded 14 months ago and has 100 playbooks available. It’s keeping the crew lean for now with 16 employees, but it has plans to double that by the end of the year.
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Quantum Machines, a Tel Aviv-based startup that is building both hardware and software to operate quantum computers, today announced that it has raised a $17.5 million Series A funding round. The round was led by Israeli tech entrepreneur Avigdor Willenz (who, among other companies, co-founded Habana Labs and Anapurna Labs and sold them to Intel and Amazon, respectively) and Harel Insurance Investments.
TLV Partners and Battery Ventures also participated in this round. TLV Partners also led the company’s $5.5 million seed round in 2018, in which Battery Partners also participated.
“The race to commercial quantum computers is one of the most exciting technological challenges of our generation,” said Willenz. “Our goal at [Quantum Machines] is to make this happen faster than anticipated and establish ourselves as a key player in this emerging industry.”
The company says it will use the new funding to accelerate the adoption of its Quantum Orchestration Platform. This platform went live earlier this year. What makes it unique is that it’s a combination of custom hardware, which the company designed itself, and software tools that can be used to control virtually any quantum processor. To control a quantum processor, you also need a powerful classical computer, but traditional computers are ill-suited for this task, Quantum Machines argues, and it’ll take specialized hardware for classical computing to harness the power of quantum computing and run complex algorithms on these machines.
“The classical layers of the quantum computer are the real unmet need. They are the bottleneck,” Quantum Machines co-founder Itamar Sivan told me when the platform launched. “We were really looking into what is holding the industry back. What are the things that we can do today to drive this industry forward, but that will also enable faster progress in the future. Since most of the focus in the last years has been devoted to quantum processors, it was only natural that you know we take on this challenge.”
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Thundra, an early-stage serverless tooling startup, announced a $4 million Series A today led by Battery Ventures. The company spun out from Opsgenie after it was sold to Atlassian for $295 million in 2018.
York IE, Scale X Ventures and Opsgenie founder Berkay Mollamustafaoglu also participated in the round. Battery’s Neeraj Agarwal is joining the company’s board under the terms of the agreement.
The startup also announced that it had recently hired Ken Cheney as CEO, with technical founder Serkan Ozal becoming CTO.
Originally, Thundra helped run the serverless platform at Opsgenie. As a commercial company, it helps monitor, debug and secure serverless workloads on AWS Lambda. These three tasks could easily be separate tools, but Cheney says it makes sense to include them all because they are all related in some way.
“We bring all that together and provide an end-to-end view of what’s happening inside the application, and this is what really makes Thundra unique. We can actually provide a high-level distributed view of that constantly changing application that shows all of the components of that application, and how they are interrelated and how they’re performing. It can also troubleshoot down to the local service, as well as go down into the runtime code to see where the problems are occurring and let you know very quickly,” Cheney explained.
He says that this enables developers to get this very detailed view of their serverless application that otherwise wouldn’t be possible, helping them concentrate less on the nuts and bolts of the infrastructure, the reason they went serverless in the first place, and more on writing code.
Serverless trace map in Thundra. Screenshot: Thundra
Thundra is able to do all of this in a serverless world, where there isn’t a fixed server and resources are ephemeral, making it difficult to identity and fix problems. It does this by installing an agent at the Lambda (AWS’ serverless offering) level on AWS, or at runtime on the container at the library level, he said.
Battery’s Neeraj Agarwal says having invested in Opsgenie, he knew the engineering team and was confident in the team’s ability to take it from internal tool to more broadly applicable product.
“I think it has to do with the quality of the engineering team that built Opsgenie. These guys are very microservices-oriented, very product-oriented, so they’re very quick at iterating and developing products. Even though this was an internal tool I think of it as very much productized, and their ability to now sell it to the broader market is very exciting,” he said.
The company offers a free version, then tiered pricing based on usage, storage and data retention. The current product is a cloud service, but it plans to add an on-prem version in the near future.
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Sisense, an enterprise startup that has built a business analytics business out of the premise of making big data as accessible as possible to users — whether it be through graphics on mobile or desktop apps, or spoken through Alexa — is announcing a big round of funding today and a large jump in valuation to underscore its traction. The company has picked up $100 million in a growth round of funding that catapults Sisense’s valuation to over $1 billion, funding that it plans to use to continue building out its tech, as well as for sales, marketing and development efforts.
For context, this is a huge jump: The company was valued at only around $325 million in 2016 when it raised a Series E, according to PitchBook. (It did not disclose valuation in 2018, when it raised a venture round of $80 million.) It now has some 2,000 customers, including Tinder, Philips, Nasdaq and the Salvation Army.
This latest round is being led by the high-profile enterprise investor Insight Venture Partners, with Access Industries, Bessemer Venture Partners, Battery Ventures, DFJ Growth and others also participating. The Access investment was made via Claltech in Israel, and it seems that this led to some details of this getting leaked out as rumors in recent days. Insight is in the news today for another big deal: Wearing its private equity hat, the firm acquired Veeam for $5 billion. (And that speaks to a particular kind of trajectory for enterprise companies that the firm backs: Veeam had already been a part of Insight’s venture portfolio.)
Mature enterprise startups have proven their business cases are going to be an ongoing theme in this year’s fundraising stories, and Sisense is part of that theme, with annual recurring revenues of over $100 million speaking to its stability and current strength. The company has also made some key acquisitions to boost its business, such as the acquisition of Periscope Data last year (coincidentally, also for $100 million, I understand).
Its rise also speaks to a different kind of trend in the market: In the wider world of business intelligence, there is an increasing demand for more digestible data in order to better tap advances in data analytics to use it across organizations. This was also one of the big reasons why Salesforce gobbled up Tableau last year for a slightly higher price: $15.7 billion.
Sisense, bringing in both sleek end user products but also a strong theme of harnessing the latest developments in areas like machine learning and AI to crunch the data and order it in the first place, represents a smaller and more fleet of foot alternative for its customers. “We found a way to make accessing data extremely simple, mashing it together in a logical way and embedding it in every logical place,” explained CEO Amir Orad to us in 2018.
“We have enjoyed watching the Sisense momentum in the past 12 months, the traction from its customers as well as from industry leading analysts for the company’s cloud native platform and new AI capabilities. That coupled with seeing more traction and success with leading companies in our portfolio and outside, led us to want to continue and grow our relationship with the company and lead this funding round,” said Jeff Horing, managing director at Insight Venture Partners, in a statement.
To note, Access Industries is an interesting backer which might also potentially shape up to be strategic, given its ownership of Warner Music Group, Alibaba, Facebook, Square, Spotify, Deezer, Snap and Zalando.
“Given our investments in market leading companies across diverse industries, we realize the value in analytics and machine learning and we could not be more excited about Sisense’s trajectory and traction in the market,” added Claltech’s Daniel Shinar in a statement.
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