B2C
Auto Added by WPeMatico
Socure raises $100M at $1.3B valuation, proving identity verification is hotter than ever
The COVID-19 pandemic has accelerated digital adoption in a way that no one could have ever anticipated, and as more people conduct more services online and via mobile devices, businesses have had to work even harder to validate users and security. One company working to serve that need, Socure — which uses AI and machine learning to verify identities — announced Tuesday that it has raised $100 million in a Series D funding round at a $1.3 billion valuation.
Given how much of our lives have shifted online, it’s no surprise that the U.S. digital identity market is projected to increase to over $30 billion by 2023 from just under $15 billion in 2019, according to One World Identity. This has led to skyrocketing demand for the services provided by identity verification companies.
The founding team set out on a mission to be able to verify 100% of “good IDs” in real-time while “completely eliminating” identity fraud across the internet.
Historically, Socure has been focused on the financial services industry, but it plans to use its new capital to further expand into “every consumer-facing vertical” including online gaming, healthcare, telco, e-commerce and on-demand services.
The startup’s predictive analytics platform applies artificial intelligence and machine-learning techniques with online/offline data intelligence (from email, phone, address, IP, device, velocity and the broader internet) to verify that people are, in fact, who they say they are when applying for various accounts.
Today, Socure has more than 350 customers including three top five banks, six top 10 card issuers, a “top” credit bureau and over 75 fintechs such as Varo Money, Public, Chime and Stash.
In 2020, Socure grew its customer base by over 85% year over year and expanded its workforce by over 50% to about 240 people today.
Accel led Socure’s latest financing, which included participation from existing backers Commerce Ventures, Scale Venture Partners, Flint Capital, Citi Ventures, Wells Fargo Strategic Capital, Synchrony, Sorenson, Two Sigma Ventures and others.
The round comes less than six months after the company raised $35 million in a round led by Sorenson Ventures, and brings the New York-based company’s total raised to $196 million since its 2012 inception.
Socure founder and CEO Johnny Ayers says his company’s identity management products can help B2C enterprises achieve know-your-customer (KYC) auto-approval rates of up to 97%. This means that financial institutions can more easily capture fraud, for example, via Socure’s single API. The company also claims that by more easily verifying thin-file (those without much credit history) and young consumers, it can help reduce the underbanked population.
The pandemic and resulting shutdowns resulted in a massive demand for trusted digital identity, Ayers believes.
“This growth tracks with a larger trend marked by the broad migration of businesses to accept applications and onboard new customers online, with many companies accelerating their transformation from digital-first to digital-only,” he told TechCrunch.
Overall fraud attempts among Socure’s existing customer base nearly doubled in the second quarter of 2020 — with certain segments seeing rises as high as 150%, according to Ayers.
“These instances did not involve actual fraud but instead were flagged by Socure as suspicious and blocked prior to inflicting damage,” he said.
Looking ahead, the company plans to use its new capital to also enhance its product offering as it continues to develop patents.
Accel partner Amit Jhawar will join Socure’s board as part of the funding round.
In a blog post, Jhawar described Socure as “a purpose-built solution designed to handle the wave of new online users because its machine learning models have learned from every identity it has already seen.”
As former COO at Braintree and general manager at Venmo, Jhawar knows a thing or two about the importance of identity verification, especially in the financial services space.
He wrote: “I knew immediately that the Socure solution would be a game-changer because the solution can be used in every step of the customer lifecycle, from account creation to login to transaction.”
Socure also has hinted that it has an IPO in its future.
In a written statement, Ayers said: “We are incredibly grateful for the chance to innovate and partner to solve this problem with some of the greatest companies in the world and are energized for the opportunities that lay ahead for Socure, especially as we make our march to a potential IPO.”
Via email, he told TechCrunch that the company will “potentially” look at public markets in 2022 or 2023, when it feels “the time is right for the business.”
The story was updated post-publication with live comments from Socure
Early Stage is the premier “how-to” event for startup entrepreneurs and investors. You’ll hear firsthand how some of the most successful founders and VCs build their businesses, raise money and manage their portfolios. We’ll cover every aspect of company building: Fundraising, recruiting, sales, product-market fit, PR, marketing and brand building. Each session also has audience participation built-in — there’s ample time included for audience questions and discussion. Use code “TCARTICLE at checkout to get 20% off tickets right here.
Powered by WPeMatico
Privacy data management innovations reduce risk, create new revenue channels
Mark Settle
Contributor
Contributor
Mark Settle is a seven-time CIO, three-time CIO 100 award winner and two-time book author. His most recent book is “Truth from the Valley: A Practical Primer on IT Management for the Next Decade.”
Tomer Y. Avni
Contributor
Contributor
Tomer Y. Avni is an MBA/MS student at the Harvard Business School and the Harvard School of Engineering and Applied Sciences.
Privacy data mismanagement is a lurking liability within every commercial enterprise. The very definition of privacy data is evolving over time and has been broadened to include information concerning an individual’s health, wealth, college grades, geolocation and web surfing behaviors. Regulations are proliferating at state, national and international levels that seek to define privacy data and establish controls governing its maintenance and use.
Existing regulations are relatively new and are being translated into operational business practices through a series of judicial challenges that are currently in progress, adding to the confusion regarding proper data handling procedures. In this confusing and sometimes chaotic environment, the privacy risks faced by almost every corporation are frequently ambiguous, constantly changing and continually expanding.
Conventional information security (infosec) tools are designed to prevent the inadvertent loss or intentional theft of sensitive information. They are not sufficient to prevent the mismanagement of privacy data. Privacy safeguards not only need to prevent loss or theft but they must also prevent the inappropriate exposure or unauthorized usage of such data, even when no loss or breach has occurred. A new generation of infosec tools is needed to address the unique risks associated with the management of privacy data.
The first wave of innovation
A variety of privacy-focused security tools emerged over the past few years, triggered in part by the introduction of GDPR (General Data Protection Regulation) within the European Union in 2018. New capabilities introduced by this first wave of innovation were focused in the following three areas:
Data discovery, classification and cataloging. Modern enterprises collect a wide variety of personal information from customers, business partners and employees at different times for different purposes with different IT systems. This data is frequently disseminated throughout a company’s application portfolio via APIs, collaboration tools, automation bots and wholesale replication. Maintaining an accurate catalog of the location of such data is a major challenge and a perpetual activity. BigID, DataGuise and Integris Software have gained prominence as popular solutions for data discovery. Collibra and Alation are leaders in providing complementary capabilities for data cataloging.
Consent management. Individuals are commonly presented with privacy statements describing the intended use and safeguards that will be employed in handling the personal data they supply to corporations. They consent to these statements — either explicitly or implicitly — at the time such data is initially collected. Osano, Transcend.io and DataGrail.io specialize in the management of consent agreements and the enforcement of their terms. These tools enable individuals to exercise their consensual data rights, such as the right to view, edit or delete personal information they’ve provided in the past.
Powered by WPeMatico
12 Paris-based VCs look at the state of their city
Four years after the Great Recession, France’s newly elected socialist president François Hollande raised taxes and increased regulations on founder-led startups. The subsequent flight of entrepreneurs to places like London and Silicon Valley portrayed France as a tough place to launch a company. By 2016, France’s national statistics bureau estimated that about three million native-born citizens had moved abroad.
Those who remained fought back: The Family was an early accelerator that encouraged French entrepreneurs to adopt Silicon Valley’s startup methodology, and the 2012 creation of Bpifrance, a public investment bank, put money into the startup ecosystem system via investors. Organizers founded La French Tech to beat the drum about native startups.
When President Emmanuel Macron took office in May 2017, he scrapped the wealth tax on everything except property assets and introduced a flat 30% tax rate on capital gains. Station F, a giant startup campus funded by billionaire entrepreneur Xavier Niel on the site of a former railway station, began attracting international talent. Tony Fadell, one of the fathers of the iPod and founder of Nest Labs, moved to Paris to set up investment firm Future Shape; VivaTech was created with government backing to become one of Europe’s largest startup conference and expos.
Now, in the COVID-19 era, the government has made €4 billion available to entrepreneurs to keep the lights on. According to a recent report from VC firm Atomico, there are 11 unicorns in France, including BlaBlaCar, OVHcloud, Deezer and Veepee. More appear to be coming; last year Macron said he wanted to see “25 French unicorns by 2025.”
According to Station F, by the end of August, there had been 24 funding rounds led by international VCs and a few big transactions. Enterprise artificial intelligence and machine-learning platform Dataiku raised a $100 million Series D round, and Paris-based gaming startup Voodoo raised an undisclosed amount from Tencent Holdings.
We asked 12 Paris-based investors to comment on the state of play in their city:
- Alison Imbert, partner, Partech
- Alexandre Mordacq, partner, 360 Capital Partners
- Emmanuel Delaveau, partner, Partech
- Boris Golden, partner, Partech
- Jean de La Rochebrochard, managing partner, Kima Ventures
- Paul Bolardi, associate, AXA Venture Partners
- Shiraz Mahfoudhi, Speedinvest
- Guillaume Dupont, founding partner, CapHorn
- Martin Mignot, partner, Index Ventures
- Bartosz Jakubowski, principal, Alven
- Pierre Entremont, founding partner, Frst Capital
- Pierre-Eric Leibovici, founding partner, Daphni
Alison Imbert, Partech
What trends are you most excited about investing in, generally?
All the fintechs addressing SMBs to help them to focus more on their core business (including banks disintermediation by fintech, new infrastructures tech that are lowering the barrier to entry to nonfintech companies).
What’s your latest, most exciting investment?
77foods (plant-based bacon) — love that alternative proteins trend as well. Obviously, we need to transform our diet toward more sustainable food. It’s the next challenge for humanity.
What are you looking for in your next investment, in general?
Impact investment: Logistic companies tackling the life cycle of products to reduce their carbon footprint and green fintech that reinvent our spending and investment strategy around more sustainable products.
Which areas are either oversaturated or would be too hard to compete in at this point for a new startup? What other types of products/services are you wary or concerned about?
D2C products.
How much are you focused on investing in your local ecosystem versus other startup hubs (or everywhere) in general? More than 50%? Less?
100% investing in France as I’m managing Paris Saclay Seed Fund, a €53 million fund, investing in pre-seed and seed startups launched by graduates and researchers from the best engineering and business schools from this ecosystem.
Which industries in your city and region seem well-positioned to thrive, or not, long term? What are companies you are excited about (your portfolio or not), which founders?
Deep tech, biotech and medical devices. Paris, and France in general, has thousands of outstanding engineers that graduate each year. Researchers are more and more willing to found companies to have a true impact on our society. I do believe that the ecosystem is more and more structured to help them to build such companies.
How should investors in other cities think about the overall investment climate and opportunities in your city?
Paris is booming for sure. It’s still behind London and Berlin probably. But we are seeing more and more European VC offices opening in the city to get direct access to our ecosystem. Even in seed rounds, we start to have European VCs competing against us. It’s good — that means that our startups are moving to the next level.
Do you expect to see a surge in more founders coming from geographies outside major cities in the years to come, with startup hubs losing people due to the pandemic and lingering concerns, plus the attraction of remote work?
For sure startups will more and more push for remote organizations. It’s an amazing way to combine quality of life for employees and attracting talent. Yet I don’t think it will be the majority. Not all founders are willing/able to build a fully remote company. It’s an important cultural choice and it’s adapted to a certain type of business. I believe in more flexible organization (e.g., tech team working remotely or 1-2 days a week for any employee).
Which industry segments that you invest in look weaker or more exposed to potential shifts in consumer and business behavior because of COVID-19? What are the opportunities startups may be able to tap into during these unprecedented times?
Travel and hospitality sectors are of course hugely impacted. Yet there are opportunities for helping those incumbents to face current challenges (e.g., better customer care and services, stronger flexibility, cost reduction and process automation).
How has COVID-19 impacted your investment strategy? What are the biggest worries of the founders in your portfolio? What is your advice to startups in your portfolio right now?
Cash is king more than ever before. My only piece of advice will be to keep a good level of cash as we have a limited view on events coming ahead. It’s easy to say but much more difficult to put in practice (e.g., to what extend should I reduce my cash burn? Should I keep on investing in the product? What is the impact on the sales team?). Startups should focus only on what is mission-critical for their clients. Yet it doesn’t impact our seed investments as we invest pre-revenue and often pre-product.
What is a moment that has given you hope in the last month or so? This can be professional, personal or a mix of the two.
There is no reason to be hopeless. Crises have happened in the past. Humanity has faced other pandemics. Humans are resilient and resourceful enough to adapt to a new environment and new constraints.
Powered by WPeMatico
Apple expands Business Chat with new businesses and additional countries
Apple Business Chat launched earlier this year as a way for consumers to communicate directly with businesses on Apple’s messaging platform. Today the company announced it was expanding the program to add new businesses and support for additional countries.
When it launched in January, business partners included Discover, Hilton, Lowe’s and Wells Fargo. Today’s announcement includes the likes of Burberry, West Elm, Kimpton Hotels, and Vodafone Germany.
The program, which remains in Beta, added 15 new companies today in the US and 15 internationally including in the UK, Japan, Hong Kong, Singapore, Canada, Italy, Australia and France.
Since the launch, companies have been coming up with creative ways to interact directly with customers in a chat setting that many users prefer over telephone trees and staticy wait music (I know I do).
For instance, Four Seasons, which launched Business Chat in July, is expanding usage to 88 properties across the globe with the ability to chat in more than 100 languages with reported average response times of around 90 seconds.
Apple previously added features like Apple Pay to iMessage to make it easy for consumers to transact directly with business in a fully digital way. If for instance, your customer service rep helps you find the perfect item, you can purchase it right then and there with Apple Pay in a fully digital payment system without having to supply a credit card in the chat interface.
Photo: Apple
What’s more, the CSR could share a link, photo or video to let you see more information on the item you’re interested in or to help you fix a problem with an item you already own. All of this can take place in iMessage, a tool millions of iPhone and iPad owners are comfortable using with friends and family.
To interact with Business Chat, customers are given messaging as a choice in contact information. If they touch this option, the interaction opens in iMessage and customers can conduct a conversation with the brand’s CSR, just as they would with friends.
Touch Message to move to iMessage conversation. Photo: Apple
This link to customer service and sales through a chat interface also fits well with the partnership with Salesforce announced last week and with the company’s overall push to the enterprise. Salesforce president and chief product officer, Bret Taylor described how Apple Business Chat could integrate with Salesforce’s Service Bot platform, which was introduced in 2017 to allow companies to build integrated automated and human response systems.
The bots could provide a first level of service and if the customer required more personal support, there could be an option to switch to Apple Business Chat.
Apple Business Chat requires iOS 11.3 or higher.
Powered by WPeMatico
Washé raises $3.5 million for its on-demand car washing service and biz platform
Another startup wants to make on-demand car washing work, where others have failed. Washé, a Boca Raton-based service for on-demand washes, has raised $3.5 million in seed funding to continue to grow its business, which involves a mobile app consumers use to connect with Washé’s network of around 1,000 licensed and insured car washing professionals.
The round was led by veteran tech entrepreneur Ron Zuckerman, currently a board member at TV Time, and included other, unnamed investors.
Washé, which operates in parts of Florida, Southern California, and more recently, Georgia and New Jersey, has performed roughly 100,000 car washes to date in the South Florida market – its largest – and is currently seeing 125 percent growth, it says.
To use the service, customers download the Washé app to their phones, create a profile and pick a package. There are four available, ranging from $30 to $120. With a tap of a “Wash Me Now!” button, a mobile washer (or Washér, as the company says) is deployed to the customer’s location, like their home or office. The washer has all their own equipment, so the job can really be anywhere – they don’t need the customer’s power or water.
When the job is a complete, customers are sent a photo of the work and can choose to tip or rate the washer in the app.
Washers are primarily existing business owners who use the service as lead generation, allowing them to focus on making money – not finding customers. Washé’s focus, meanwhile, is on the customer experience – it vets the washers, and inspects their vehicles and equipment before bringing them on.
But Washé will also train those who want to be their own boss, and it sells car wash equipment to help them get started. The products are available at local Washer hubs and online at The Washé Store – which gives it an e-commerce business on the side of its B2C operation. In addition, washers without a van can rent a branded one from Washé to use.
Washers can set their own hours and are paid through the app, including tips. These payments are automatically deposited to their bank account. Washérs keep 70 to 80 percent of the transaction, like a typical marketplace, with the variance depending on things like package or location.
Beyond the consumer-facing service, the startup also offers a service for businesses who want to offer car washes as an amenity for employees, customers, or others on-site. The company offers its tech platform for businesses to track and manage car wash activity. It currently partners with corporations, valets, hotels, and travel companies, including Office Depot, Citrix, Curbstand, Jetsmarter, and the Setai Hotel. Some of these are single locations, not large deals, as this business is just getting off the ground.
The B2B business is more flexible, however, offering more options for packages and pricing, as well as specific times Washé will be available.
The fundraise will be focused on growing both the B2C and B2B operations, the company says, as well as hiring to expand its 15-plus person team in Boca Raton.
The idea of bringing services to the customer is of growing interest in an on-demand world, where you can order nearly anything online, and have it show up at your location – sometimes just an hour or so later. Washé believes that services like the one it offers will be able to ride this wave, as people begin to expect not just products – but anything else they need – to come to them, as well.
Specifically, the company points to recent market intelligence from IBIS World Industry, which says there’s a $3 billion mobile car wash industry in the U.S, and a $10 billion total U.S. car wash industry. IBIS expects that demand to grow over the next five years, too.
Of course, on-demand car washing hasn’t always fared well. It’s extremely difficult to become the “Uber for X,” (in this case, car washes), and Washé still has a long way to go to prove itself.
But the company believes its focus on matching supply and demand will help it to succeed.
“What is key is that you have to balance the supply and demand. So you have to really understand how to how to engage your supply channels…our supply is equally as important to us as our customers,” explains Washè CEO Matt Stadtmauer.
Stadtmauer previously worked in the investment industry, specifically hedge funds, before getting the bug to do something more entrepreneurial. He says he got the idea to try Washé from a friend, and developed the app with help from Tel Aviv-based Execute – meaning, the technical side of the business is currently outsourced to some extent.
The company tested the market for over six months in 2016 in Boca Raton, and had seen some success.
“[Washé has a] strong go-to-market strategy, plus a scalable footprint that allows us to take what was initially a B2C model and grow it into a vertically-integrated business where we’re doing B2B,” says Stadtmauer. “We have product line for the do-it-yourself market, in addition to strategic integrations with other apps and the auto care space. We have a very interesting roadmap that touches all the various four points of our vertical business lines,” he adds.
Washé is currently available on iOS, where it has a notably good 4.7-star rating, and Android, where it’s a 3.9. Customers complaints relate to the quality of the wash, which can be subjective, but also a tough problem to address at scale. Other times, the complaints are more technical in nature – something that Washé could improve by bringing engineering and development more in-house.
The app has been live since April 2016, initially in a smaller, beta period. It now plans to expand further into L.A., plus new markets in Arizona, greater California, and the Tri-State area, among others.
“Washé is leading the way in the on-demand car wash space by offering an innovative platform for both consumers and businesses,” said Ron Zuckerman, in a statement. “Washé’s success over the past two years demonstrates tremendous growth potential and I’m excited to work with them to expand Washé in the U.S and globally.”
Powered by WPeMatico
WhatsApp Ditches $1 Annual Fee, Tests Business Accounts But No Ads, Says CEO
Today at the DLD conference in Munich, Germany, the CEO of Facebook-owned WhatsApp made a couple of big announcements about how the messaging app plans to evolve to its next phase as it approaches 1 billion users: the company plans to drop its $0.99 annual subscription fee, and it will start to test out more commercial services — specifically a B2C business for companies to… Read More
Powered by WPeMatico