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Week in Review: Pet startups will be the death of Silicon Valley

Hey everyone. Thank you for welcoming me into your inboxes yet again.

I’m in Berlin. where TechCrunch just pulled off another great Disrupt event — we’ve got a lot of great Europe-focused startup content on the site, so get to scrolling if your interest is piqued.

If you’re reading this on the TechCrunch site, you can get this in your inbox here, and follow my tweets here.


The big story

Just as Pets.com symbolized the ridiculousness that came to frame the tech industry preceding the Dot-com bubble burst at the start of the century, dog-walking startup Wag might symbolize that SoftBank’s earthquaking investment overexposure may extend far beyond a one-time WeWork mistake.

This week, The WSJ reported that SoftBank had tossed in the towel on Wag, selling off its massive “nearly 50% stake” in the startup. The report states that SoftBank sold its stake back to the startup at a valuation far below its previous $650 million value. SoftBank is walking away from its two board seats in the process.

Wag will be laying off “a significant amount of the remainder of its workforce,” according to the report.

High-ambition startups stumble all the time, but SoftBank’s money bag-swinging swagger has left a handful of startups with dollar signs in their eyes and the desire to grow at a pace that they never dreamed of. When LA-based Wag closed its $300 million raise from SoftBank at the beginning of 2018, plenty of people wondered why on earth a dog-walking startup needed that kind of money.

Shift forward to the end of 2019, and startups that have relied on connecting contractor labor with phone-wielding consumers haven’t proven to be as capable in shifting into profitability, with Wag seeming to be yet another example.

Needless to say, Pets.com and Wag really don’t hold much comparison when it comes to the broader impact. Pets.com was well-known largely because of its hilarious marketing overextension; Wag’s stumblings are far more impactful, especially as they relate to the reputation of its Japanese benefactor, which has significantly reshaped the venture capital market in Silicon Valley and around the world.

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On to the rest of the week’s news.

Trends of the week

Here are a few big news items from big companies, with green links to all the sweet, sweet added context:

  • Apple revamps parental controls on iOS
    Apple is giving new functionality to its parental control tools for iOS. The new update in iOS 13.3 lets parents set limits over who their kids can talk to and text with during certain hours of the day.
  • Away CEO steps down
    One of the weirder sagas of the week was Away CEO Steph Korey’s stepping down from her role at the D2C luggage company. The step-down followed a long investigation in The Verge, which basically chronicled how awful life was on Away’s customer service team, which painted a pretty ugly portrait of Korey’s leadership style. It was a rough article, but after Korey’s apology acknowledged that she had made some mistakes and would be trying to fix her management style, most people assumed the saga had wrapped. She stepped down this week following what was reported to be board pressure to do so; turns out they had been wanting to replace Korey and the negative press was the excuse they needed.

GAFA Gaffes

How did the top tech companies screw up this week? This clearly needs its own section, in order of badness:

dollar bills

Image: Bryce Durbin/TechCrunch

Extra Crunch

Our premium subscription business had another great week of content. Our good friend Alex Wilhelm (who hired me as an intern four years ago!) is back at TechCrunch and has fired up a new series on Extra Crunch. Here’s his first post on the new hot club to join:

The $100M ARR Club

…Firms with valuations that their revenues can’t back are in similar straits. In the post-WeWork era, some unicorns are starting to look a bit long in the tooth. I suspect that the companies in most danger are those with slim revenues (compared to their valuations), poor revenue quality (compared to software startups) or both.

That said, there is a club of private companies that are really something, namely private ones that have managed to reach the $100 million annual recurring revenue (ARR) threshold. It’s not a large group, as startups that tend to cross the $100 million ARR mark are well on the path to going public…

Sign up for more newsletters, including my colleague Darrell Etherington’s new space-focused newsletter Max Q, here.

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Daily Crunch: Away’s CEO is stepping down

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here.

1. Away CEO is stepping down in light of reports of toxic culture

Steph Korey is stepping down from her role as CEO, although she will remain on-board as executive chairman. She’ll be replaced by Lululemon COO Stuart Haselden.

The timing of the announcement comes just a few days after The Verge published an in-depth story about management practices at the luggage startup, which included extensive quotes from Korey’s Slack messages. However, the company says that the executive search has been underway for months.

2. VSCO acquires video editing startup Rylo

The photo-sharing app behind the 2019 meme craze “VSCO girls” has acquired Rylo, a video editing startup founded by the original developer of Instagram’s Hyperlapse. Founded in 2015, Rylo is best known for its 360° camera capable of creating cinematic video in 5.8K resolution.

3. Apple Card’s interest-free iPhone installment plan goes live, now with 6% back on Apple holiday purchases

The company already announced its plans for the program — allowing cardholders to purchase a new iPhone, then pay it back over 24 months with no interest — but now it’s actually opening up to all Apple Card customers. In addition, Apple is sweetening the deal with 6% back on all Apple purchases made from December 10 through December 31.

4. India proposes new rules to access its citizens’ data

India has proposed new rules that would require companies to obtain consent from Indian citizens before collecting and processing their personal data. At the same time, the new rules also state that companies would have to hand over “non-personal” user data to the government, which would also hold the power to collect any data about its citizens without consent.

5. Waze adds unplowed road reporting feature for better awareness of winter driving hazards

Waze says it developed this update after it received a recommendation from the Virginia Department of Transportation, working with the municipal agency through its “Waze for Cities Data” partnership and data-sharing program.

6. Jiji raises $21M for its Africa online classifieds business

Buyers and sellers use Jiji to make purchases ranging from real estate to car sales. The classifieds site says it has 2 million listings on its Africa platforms and hit 8 million unique monthly users in 2018.

7. AWS is sick of waiting for your company to move to the cloud

AWS held its annual re:Invent customer conference last week in Las Vegas, where CEO Andy Jassy made it clear he’s tired of the slow pace of change inside the enterprise. The company also announced some big bets designed to accelerate cloud adoption. (Extra Crunch membership required.)

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Away nears 100K stylish suitcases sold as it raises $20M

 What do people actually want in luggage? A phone charger, unbreakable exterior, and maximum packing space at a resonable price is what Away discovered. So it built a line of sleek but expansive polycarbonite suitcases equipped with battery packs, and sold them direct-to-consumer. Now after selling nearly 100,000 suitcases and generating $20 million in revenue, Away has raised a $20 million… Read More

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