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ChargerHelp co-founder, CEO Kameale C. Terry is heading to TC Sessions: Mobility 2021

Thousands of electric vehicle charging stations will be built around the country over the next decade. ChargerHelp!, founded in January 2020 by Kameale C. Terry and Evette Ellis, wants to make sure they stay up and running.

The idea for the on-demand repair app for EV charging stations came to Terry when she was working at EV Connect, where she held a number of roles including director of programs and head of customer experience. She noticed long wait times to fix non-electrical issues at charging stations due to the industry practice to use electrical contractors.

“When the stations went down we really couldn’t get anyone on site because most of the issues were communication issues, vandalism, firmware updates or swapping out a part — all things that were not electrical,” Terry said in an interview with TechCrunch earlier this year.

After Terry quit her job to start ChargerHelp!, she joined the Los Angeles Cleantech Incubator, where she developed a first-of-its-kind EV Network Technician Training Curriculum. Shortly after, Terry and Ellis were accepted into Elemental Excelerator’s startup incubator and have landed contracts with major EV charging network providers like EV Connect and SparkCharge.

The company uses a workforce-development approach to hiring, meaning that they only hire in cohorts. Workers receive full training, earn two safety licenses, are guaranteed a wage of $30 an hour and receive shares in the startup, Terry said.

We’re excited to announce that Kameale Terry will be joining us at TC Sessions: Mobility 2021, a one-day virtual event that is scheduled June 9. We’ll be covering a lot of ground with Terry, from how she developed her EV repair curriculum to what she sees in the company’s future.

Each year TechCrunch brings together founders, investors, CEOs and engineers who are working on all things transportation and mobility. If it moves people and packages from Point A to Point B, we cover it. This year’s agenda is filled with leaders in the mobility space who are shaping the future of transportation, from EV charging to autonomous vehicles to urban air taxis.

Among the growing list of speakers are Rimac Automobili founder Mate RimacRevel Transit CEO Frank Reig, community organizer, transportation consultant and lawyer Tamika L. Butler and Remix/Via co-founder and CEO Tiffany Chu, who will come together to discuss how (and if) urban mobility can increase equity while still remaining a viable business.

Other guests include Motional’s President and CEO Karl Iagnemma, Aurora co-founder and CEO Chris Urmson, GM‘s VP of Global Innovation Pam FletcherScale AI CEO Alexandr WangJoby Aviation founder and CEO JoeBen Bevirt, investor and LinkedIn founder Reid Hoffman (whose special purpose acquisition company just merged with Joby), investors Clara Brenner of Urban Innovation FundQuin Garcia of Autotech Ventures and Rachel Holt of Construct CapitalZoox co-founder and CTO Jesse Levinson.

We also recently announced a panel dedicated to China’s robotaxi industry, featuring three female leaders from Chinese AV startups: AutoX’s COO Jewel LiHuan Sun, general manager of Momenta Europe with Momenta, and WeRide’s VP of Finance Jennifer Li.

Don’t wait to book your tickets to TC Sessions: Mobility as prices go up at the door. Grab your passes right now and hear from today’s biggest mobility leaders.

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Review: Microsoft’s Xbox Series X is ahead of its time

Arriving seven years after the Xbox One first launched, the new Microsoft Xbox Series X console lands in a different world and a very different Xbox ecosystem. Microsoft is embracing subscription bundling with its Game Pass service and cloud-streaming with xCloud; nevertheless, they are still committed to building huge metal boxes with tremendous power designed to carry new boundary-pushing gaming titles into consumers’ homes.

Right off the bat, I will say that the $499 Series X and $299 Series S were tough systems to review. Launch lineups for brand-spanking-new consoles always leave a little to be desired, but this generation has been particularly prone to launch title delays, and a handful of the launch-day Series X titles weren’t even available to reviewers ahead of launch. The former can be pinned on COVID-19-related delays impacting already aggressive timelines, but the latter seemed to be a bit of an unnecessary limit placed on reviewers.

Nevertheless, I’ll look to update this review next week when more of these titles are able to be played.


Image Credits: Lucas Matney

This thing has a lot of specs behind it. It’s got lots of cores and lots of teraflops. There aren’t any futuristic/gimmicky features that Microsoft is pushing; there’s no bundled Kinect, there’s no VR headset. The Series X is just a giant black box that plays games better than any Xbox before it.

Quickly, here are the high-level differences between the Series X and Series S (this review mostly focuses on the Series X):

  • Series X
    Plays titles in 4K at up to 120fps, with eventual 8K support at up to 60fps* 
    1TB storage
    4K UHD Blu-ray drive
    Very big
    *developers decide how hard you can push their titles
  • Series S
    Plays titles at up to 1440p at up to 120fps
    512GB storage
    No optical drive
    Not nearly as big

This previous generation of hardware really shook up the idea of what a console generation actually was. In the past, mid-generation updates to hardware were largely cosmetic — slimmed-down packages with the same power — but with the Xbox One S and One X, Xbox delivered mid-generation console upgrades that improved performance, breaking the rules in an aim to steal users away from PlayStation with the promise that they could make the most of their brand new 4K televisions.

A result of that is that this doesn’t immediately feel like a mind-bending upgrade over Microsoft’s previous release, the One X. It’s twice as fast teraflops-wise, but there isn’t a title that really showcases those internals. It feels ahead of its time, and I think consumers that buy the device on day one will have to wait quite a while before they can harness its full capabilities.

While I’m not convinced that users are going to be staring mouth agape at a launch title that blows their mind graphics-wise, I think that all of this power will eventually go a long way to eliminating some huge annoyances that have been accepted as commonplace in the world of console gaming.

Image Credits: Lucas Matney

The load-time reductions that are largely thanks to the new SSD storage are very substantial and are probably the biggest thing you’ll notice off the bat. Another advantage of barely meeting its potential out-of-the-box is that I barely heard a peep from the Series X when I got into the thick of a game as the console’s fans were whisper quiet. Another big quality-of-life improvement is Quick Resume, which allows users to quickly hop back into a game they were playing a while ago without reloading the entire game and wandering through start menus. This feature is killer, and is one that PlayStation 5 users are missing, at least for the time being.

With all of this in mind, I’d say that the reality is — and this is on paper — there also isn’t a ton separating the Series X and Sony’s PS5 consoles in terms of playability. Both are getting much better internals, SSDs that will drastically reduce loading times, better UIs and newer controllers.

They definitely look different. The Series X itself is quite large (though not quite as hulking as the PS5) and will require plenty of prospective owners to bust out the measuring tape and check if it can even fit it horizontally in their media cabinet. It feels more like a well-designed gaming PC than a console. The chassis is very solid and dense — it’s one of the least-fragile designs I’ve seen on a console. On the note of hardware, I will also say that while the Series X/S controllers are very similar to the previous generation, I think that the subtle improvements, especially in regards to the feel and texturing of it, are going to be popular with users.

Most of the people reading this, I’m sure, already have a pretty solid idea whether or not they’re going to buy the Series X, and many of those people will buy it simply because it is new and they know that regardless of whether they currently need the power or are able to harness it with their other gear, they are getting access to new titles and future-proofing themselves. That’s certainly not a bad reason.

Image Credits: Lucas Matney

Others might be on the fence about getting a Series X/S or a PlayStation 5. Much like American politics, I’m not so convinced there are quite as many undecideds here as is believed. People have a good idea of which franchises are PlayStation exclusives and which titles are only going to ship on Xbox. There have been decades to drill down the flavors that both Sony and Microsoft are pushing, though Microsoft has been getting more aggressive about studio acquisitions over the past couple years, so that list of exclusives is likely going to start getting longer more quickly as they seek to build up a huge library of titles for their Game Pass subscription service.

But, yeah, most of the people on the fence end up going for the system that is going to have the games on it that they really, really want to play. But it’s a little harder to tell that right now because chances are there isn’t a launch title for the PS5 or Series X that you’re dying to play, or at least one that couldn’t also be played on a previous-gen console, albeit in less optimized fashion. The promised Series X holiday showstopper Halo Infinite was delayed until 2021, and the reality is a game that really shows off this hardware probably won’t be coming around until late next year.

Really most people won’t be able to take full advantage of the Series X until next year anyway. There’s an overwhelming chance that your TV or AV receiver are not positioned to maximize what the Series X can offer, namely 8K gaming or high frame rate (120fps) 4K gaming. Hitting the high end requires a technology called HDMI 2.1 which only a select few newer TVs have adopted. It’s likely to be more standard across the board come next year, but for the time being there aren’t many of these TVs or AV receivers that are actually in people’s homes. With HDMI 2.0, which your 4K TV does support, you can play Series X titles at 4K resolution at up to 60fps, closer to what the previous-generation Xbox One X was capable of.

Being super early to a technology as a consumer often leads to trade-offs, and that’s definitely the case with the Series X/S. While operating at the cutting edge of video standards will benefit the console’s longevity, it does mean that consumers might be in a less optimal spot for a bit if they don’t have the latest AV hardware. What will be more frustrating to day-one buyers is the generally light library of new content. There are some multi-platform hits that will be landing, but it doesn’t seem like there will be a must-play title that makes the most of its power. For consumers that are buying a system so focused on performance, that’s disappointing, but over time, I have few doubts that the Series X/S library will grow robust. The questions for consumers is whether all of the quality-of-life improvements are enough for them to take the plunge in 2020.

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Early-bird pricing ends tonight for TC Sessions: Mobility 2019

The robotaxi’s blowin’ its horn and zooming autonomously down the home stretch. At 11:59 p.m. (PT) on June 21 — that’s tonight, people — we hit the brakes on early-bird pricing for TC Sessions: Mobility 2019. Don’t miss your chance to join us in San Jose, Calif. on July 10 and save a smooth $100. Get your ticket now.

Innovations across multiple technologies — AI, robotics, electric batteries, digital platforms and manufacturing — are transforming mobility and transportation. Join the leading experts, technologists, founders and investors as they discuss the promise, hype and challenges within this nascent revolution.

More than 1,000 attendees are expected for a program-packed day of speakers, panel discussions, workshops and demos. How packed? Here’s the day’s agenda, plus a sample of just some of the presentations we have lined up:

  • Delivering the Future: We’ll talk to Dave Ferguson, co-founder of Nuro, about the self-driving car company’s focused approach to groceries, food and retail goods.
  • Intel’s $15 Billion Bet: Intel bought Mobileye two years ago. As co-founder and CEO Amnon Shashua moves toward launching an autonomous vehicle platform in 2021, we’ll speak with him about his overall vision, Mobileye’s future business pursuits and an update on the AV program.
  • Scooter Wars: Scooters have taken over cities, and there’s no end in sight. Three leaders on the front lines of this battleground — Scoot’s Katie DeWitt, Tony Ho of Segway-Ninebot and JUMP’s Nick Foley — will discuss what’s next for scooters, shared-model sustainability, unit economics and more.

This TC Session is a stellar networking opportunity, and you’ll have extra help cutting through the noise to make the right connections. We’re talking CrunchMatch, TechCrunch’s free business match-making platform. Easily search for like-minded attendees, send and schedule meetings and make the most of your limited time. Learn how CrunchMatch works here.

Don’t miss your chance to connect with the leading minds and makers of your community at TC Sessions: Mobility 2019 on July 10, in San Jose, Calif. And don’t miss your chance to save $100. Buy your early-bird ticket now before the clock runs out tonight at 11:59 p.m. (PT).

Is your company interested in sponsoring or exhibiting at TC Sessions: Mobility? Contact our sponsorship sales team by filling out this form.

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