Assistant

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The Google Assistant on Android gets more visual responses

About half a year ago, Google gave the Assistant on phones a major visual refresh. Today, the company is following up with a couple of small but welcome tweaks that’ll see the Assistant on Android provide more and better visual responses that are more aligned with what users already expect to see from other Google services.

That means when you ask for events now, for example, the response will look exactly like what you’d see if you tried the same query from your mobile browser. Until now, Google showed a somewhat pared-down version in the Assistant.

Also — and this is going to be a bit of a controversial change — when the Assistant decides that the best answer is simply a list of websites (or when it falls back to those results because it simply doesn’t have any other answer), the Assistant used to show you a couple of boxes in a vertical layout that were not exactly user-friendly. Now, the Assistant will simply show the standard Google Search layout.

Seems like a good idea, so why would that be controversial? Together with the search results, Google will also show its usual Search ads. This marks the first time that Google is showing ads in the Assistant experience. To be fair, the Assistant will only show these kinds of results for a very small number of queries, but users will likely worry that Google will bring more ads to the rest of the Assistant.

Google tells me that advertisers can’t target their ads to Assistant users and won’t get any additional information about them.

The Assistant will now also show built-in mortgage calculators, color pickers, a tip calculator and a bubble level when you ask for those. Also, when you ask for a stock quote, you’ll now see a full interactive graph, not just the current price of the quote.

These new features are rolling out to Android phones in the U.S. now. As usual, it may take a bit before you see them pop up on your own phone.

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Media fragmentation is annoying consumers

Deloitte’s Technology, Media and Telecommunications division published its 13th-annual Digital Media Trends survey, focused on identifying changes in the ways US consumers engage with various types of media.

Led by an independent research firm, the survey had roughly 2,000 consumer respondents across demographics – with the report categorizing respondents based on age (Gen-Z: ages 14-21, Millenials: 22-35, Gen-X: 36-52, Boomers: 53-71, and Matures: 72+).

While already accompanied by a succinct 13-page executive summary, the report can largely be summarized in just a couple of sentences: more people are using streaming or alternative media services than ever before, largely due to more user freedom and customization, though the growing quantity and fragmentation of platforms are becoming more frustrating for users to manage.

The survey results directionally echo already well-discussed dynamics, which we’ve previously dug into such as here, here and here. Instead, the most poignant aspects of the report were not the answers or conclusions themselves, but the immense level of support many of them received.

 

Somewhat interesting:

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Google will bring its Assistant to Android Messages

It’s only been a few weeks since Google brought the Assistant to Google Maps to help you reply to messages, play music and more. This feature first launched in English and will soon start rolling out to all Assistant phone languages. In addition, Google also today announced that the Assistant will come to Android Messages, the standard text messaging app on Google’s mobile operating system, in the coming months.

If you remember Allo, Google’s last failed messaging app, then a lot of this will sound familiar. For Allo, after all, Assistant support was one of the marquee features. The different, though, is that for the time being, Google is mostly using the Assistant as an additional layer of smarts in Messages while in Allo, you could have full conversations with a special Assistant bot.

In Messages, the Assistant will automatically pop up suggestion chips when you are having conversations with somebody about movies, restaurants and the weather. That’s a pretty limited feature set for now, though Google tells us that it plans to expand it over time.

What’s important here is that the suggestions are generated on your phone (and that may be why the machine learning model is limited, too, since it has to run locally). Google is clearly aware that people don’t want the company to get any information about their private text chats. Once you tap on one of the Assistant suggestions, though, Google obviously knows that you were talking about a specific topic, even though the content of the conversation itself is never sent to Google’s servers. The person you are chatting with will only see the additional information when you push it to them.

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The Google Assistant gets more visual

Google today is launching a major visual redesign of its Assistant experience on phones. While the original vision of the Assistant focused mostly on voice, half of all interactions with the Assistant actually include touch. So with this redesign, Google acknowledges that and brings more and larger visuals to the Assistant experience.

If you’ve used one of the recent crop of Assistant-enabled smart displays, then some of what’s new here may look familiar. You now get controls and sliders to manage your smart home devices, for example. Those include sliders to dim your lights and buttons to turn them on or off. There also are controls for managing the volume of your speakers. Update: Google tells me that update will roll out over the course of the next few weeks, with the iOS release depending on Apple’s app store review process.Even in cases where the Assistant already offered visual feedback — say when you ask for the weather — the team has now also redesigned those results and brought them more in line with what users are already seeing on smart displays from the likes of Lenovo and LG. On the phone, though, that experience still feels a bit more pared down than on those larger displays.

With this redesign, which is going live on both Android and in the iOS app today, Google is also bringing a little bit more of the much-missed Google Now experience back to the phone. While you could already bring up a list of upcoming appointments, commute info, recent orders and other information about your day from the Assistant, that feature was hidden behind a rather odd icon that many users surely ignored. Now, after you’ve long-pressed the home button on your Android phone, you can swipe up to get that same experience. I’m not sure that’s more discoverable than previously, but Google is saving you a tap.

In addition to the visual redesign of the Assistant, Google also today announced a number of new features for developers. Unsurprisingly, one part of this announcement focuses on allowing developers to build their own visual Assistant experiences. Google calls these “rich responses” and provides developers with a set of pre-made visual components that they can easily use to extend their Assistant actions. And because nothing is complete with GIFs, they can now use GIFs in their Assistant apps, too.

But in addition to these new options for creating more visual experiences, Google is also making it a bit easier for developers to take their users money.

While they could already sell physical goods through their Assistant actions, starting today, they’ll also be able to sell digital goods. Those can be one-time purchases for a new level in a game or recurring subscriptions. Headspace, which has long offered a very basic Assistant experience, now lets you sign up for subscriptions right from the Assistant on your phone, for example.

Selling digital goods directly in the Assistant is one thing, but that sale has to sync across different applications, too, so Google today is also launching a new sign-in service for the Assistant that allows developers to log in and link their accounts.

“In the past, account linking could be a frustrating experience for your users; having to manually type a username and password — or worse, create a new account — breaks the natural conversational flow,” the company explains. “With Google Sign-In, users can now create a new account with just a tap or confirmation through their voice. Most users can even link to their existing accounts with your service using their verified email address.”

Starbucks has already integrated this feature into its Assistant experience to give users access to their rewards account. Adding the new Sign-In for the Assistant has almost doubled its conversion rate.

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Google’s Wear OS gets a new look

Wear OS, Google’s smartwatch operating system that was once called Android Wear, is getting a new look today. Google says the overall idea here is to give you quicker access to information and more proactive help. In line with the Google Fit redesign, Wear OS now also provides you with the same kind of health coaching as the Android app.

In practice, this means you can now swipe through multiple notifications at once, for example. Previously, you had to go from one notifications card to the next, which sound minor but was indeed a bit of a hassle. Like before, you bring up the new notifications feed by swiping up. If you want to reply or take any other action, you tap the notification to bring up those options.

Wear OS is also getting a bit of a Google Now replacement. Simply swipe right and the Google Assistant will bring up the weather, your flight status, hotel notifications or other imminent events. Like in most other Assistant-driven interfaces, Google will also use this area to help you discover other Assistant features like setting timers (though I think everybody knows how to use the Assistant to set a time given that I’m sure that’s 90% of Assistant usage right there).

As for Google Fit, it doesn’t come as a surprise that Wear OS is adapting the same circle design with Hear Points and Move Minutes as the Android app. On a round Wear OS watch, that design actually looks quite well.

While this obviously isn’t a major break from previous versions, we’re definitely talking about quality-of-life improvements here that do make using Wear OS just that little bit easier.

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Say hello to Android 9 Pie

The nickname for Android 9 is “Pie.” It’s not the most inspired of Android names, but it’ll do. What really matters at the end of the day are the new features in Pie — and there are plenty of those.

If you are a Pixel owner, you’ll be happy to hear that Pie will start rolling out as an over-the-air update today. The same goes for every other device that was enrolled in the Android Beta (that includes any Sony Mobile, Xiaomi, HMD Global, Oppo, Vivo, OnePlus and Essential devices that got the betas) and qualifying Android One devices. Everybody else, well, you know the drill. Wait until your manufacturer launches it for you… which should be the end of the year for some — and never for quite a few others.

Overall, Pie is a solid upgrade. The only real disappointment here is that Pie won’t launch with Android’s new digital wellness features by default. Instead, you’ll have to sign up for a beta and own a Pixel device. That’s because these new features won’t officially launch until the fall (Google’s hardware event, which traditionally happens in early October, seems like a good bet for the date).

Let’s talk about the features you’ll get when you update to Android 9 Pie, though. The most obvious sign that you have updated to the new version is the new system navigation bar, which replaces the standard three-icon navigation bar that has served Android users well for the last couple of iterations. The new navigation bar replaces the three icons (back, home, overview) that are virtually always on screen with a more adaptive system and a home button that now lets you swipe to switch between apps (instead of tapping on the overview button). You can also now swipe up on the home button and see full-screen previews of the apps you used recently, as well as the names of a few apps that Google thinks you’ll want to use. A second up-swipe and you get to the usual list of all of your installed apps.

In day-to-day use, I’m not yet 100 percent convinced that this new system is any better than the old one. Maybe I just don’t like change, but the whole swiping thing does not strike me as very efficient, and if you leave your finger on the home button for a split-second longer than Google expects, it’ll launch the Assistant instead of letting you swipe between apps. You get used to it, though, and you can get back to the old system if you want to.

Google’s suggestions for apps you’ll like and want to use when you swipe up feel like a nice tech demo but aren’t all that useful in day-to-day use. I’m sure Google uses some kind of machine learning to power these suggestions, but I’d rather use that area as an extended favorites bar where I can pin a few additional apps. It’s not that Android’s suggestions were necessarily wrong and that these weren’t apps I wanted to use, it’s mostly that the apps it suggested were already on my home screen anyway. I don’t think I ever started an app from there while using the last two betas.

But that’s enough grumbling, because it’s actually all of the little things that make Android 9 Pie better. There’s stuff like the adaptive battery management, which makes your battery last longer by learning which apps you use the most. And that’s great (though I’m not sure how much influence it has had on my daily battery life), but the new feature that actually made me smile was a new popup that tells you that you have maybe 20 percent of battery left and that this charge should last until 9:20pm. That’s actually useful.

Google also loves to talk about its Adaptive Brightness feature that also learns about how you like your screen brightness based on your surroundings, but what actually made a difference for me was that Google now blends out the whole settings drawer when you change the setting so that you can actually see what difference those changes make. It’s also nice to have the volume slider pop up right next to the volume buttons now.

Talking about sound: Your phone now plays a pleasant little sound when you plug in the charger. It’s the little things that matter, after all.

The other new machine learning-powered feature is the smart text selection tool that recognizes the meaning of the text you selected and then allows you to suggest relevant actions like opening Google Maps or bringing up the share dialog for an address. It’s nifty when it works, but here, too, what actually makes the real difference in daily usage is that the text selection magnifier shows you a larger, clearer picture of what you’re selecting (and it sits right on top of what you are selecting), which makes it far easier to pick the right text (and yes, iOS pretty much does the same thing).

And now we get to the part where I wish I could tell you all about the flagship Digital Wellness features in Pie (because pie and wellness go together like Gwyneth Paltrow and jade eggs), but we’ll have to wait a few days for that. Here’s what we know will be available: a dashboard for seeing where you spend time on your device; an app timer that lets you set limits on how long you can use Instagram, for example, and then grays out the icon of that app; and a Wind Down feature that switches on the night-light mode, turns on Do Not Disturb and fades the screen to grayscale before it’s bedtime.

The one wellness feature you can try now if you are on Pie already is the new Do Not Disturb tool that lets you turn off all visual interruptions. To try out everything else, you’ll have to sign up for the beta here.

Another feature that’s only launching in the fall is “slices” (like slices of pie…). I was looking forward to this one as it’ll allow developers to highlight parts of their apps (maybe to start playing a song or hail a car) in the Android Pie search bar when warranted. Maybe Google wasn’t ready yet — or maybe its partners just hadn’t built enough slices yet, but either way, we won’t see these pop up in Android Pie until later this year.

And that’s Android 9 Pie. It’s a nice update for sure, and while Google loves to talk about all of the machine learning and intelligence it’s baking into Android, at the end of the day, it’s the small quality of life changes that actually make the biggest difference.

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Google Assistant now has a male voice option

 Google Assistant is adding a little dimensionality to its voice characterization: The virtual AI companion got an update that adds a voice option called “Voice II” which sounds decidedly male (via Engadget). The second voice option is available in Assistant’s settings (not yet live for all, so your mileage may vary) and applies to the Home app as well as to your… Read More

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Clara Labs nabs $7M Series A as it positions its AI assistant to meet the needs of enterprise teams

 Clara Labs is announcing a $7 million Series A led by Basis Set Ventures. Slack Fund also joined in the round, alongside existing investors Sequoia and First Round. The startup will be looking to further differentiate within the crowded field of email-centric personal assistants by building in features and integrations to address the needs of enterprise teams. Read More

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Actions on Google opens Assistant to third-party developers

screen-shot-2016-10-04-at-1-40-18-pm On the face of it, today’s big Google event in San Francisco was all about hardware, but let’s be real here – there’s always something bigger going on with Google below the shiny glass and metal exterior. Much of the event was devoted to the company’s play for the smart home – a direct shot Amazon’s Echo/Alexa offerings, and to a lesser extent (for… Read More

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Allo brings Google’s smarts to messaging

allo-head Google first announced Allo and Duo, its new messaging and video chat apps, at its I/O developer conference earlier this year. Duo launched about a month ago and today it’s Allo’s turn. With Allo, Google is combining everything it has learned from its previous messaging products with the company’s machine learning smarts. Indeed, Allo marks the first time you’ll be… Read More

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