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Welcome back to This Week in Apps, the weekly TechCrunch series that recaps the latest in mobile OS news, mobile applications and the overall app economy.
The app industry continues to grow, with a record 218 billion downloads and $143 billion in global consumer spend in 2020. Consumers last year also spent 3.5 trillion minutes using apps on Android devices alone. And in the U.S., app usage surged ahead of the time spent watching live TV. Currently, the average American watches 3.7 hours of live TV per day, but now spends four hours per day on their mobile devices.
Apps aren’t just a way to pass idle hours — they’re also a big business. In 2019, mobile-first companies had a combined $544 billion valuation, 6.5x higher than those without a mobile focus. In 2020, investors poured $73 billion in capital into mobile companies — a figure that’s up 27% year over year.
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Did you hear the one about Google Play banning sugar daddy dating apps? Google this week updated its terms to clarify that apps where users offer sex acts in exchange for money, or “sugar dating,” as the new terms state, are no longer allowed as of September 1, 2021.
More interesting, perhaps, to the larger group of legitimate Android developers is this week’s unveiling of the UI for the upcoming Google Play safety section and the accompanying app labels. The labels will function as the Android counterpart to the app “nutrition labels” the Apple App Store recently introduced. Google is giving developers plenty of time to get used to the idea of increased transparency and disclosure, by offering a detailed timeline of when it expects developers to have their privacy label submissions ready. By April 2022, all developers will need to declare specific info and have a privacy policy.
Developers will have to disclose to users whether their app uses security practices like data encryption, whether it follows Google Play’s Families policy for apps aimed at kids, whether users have a choice in data sharing, whether the app’s safety section had been verified by a third party, and if the app allowed users to request data deletion at the time of uninstalling, among other things.
Apps that don’t disclose won’t be able to list or update until the problems are fixed.
The safety section wasn’t the only Google Play policy news to be announced this week.
Google also reminded developers that it was making a technical change to how advertising IDs work. Now, when users opt out of interest-based advertising or ads personalization, their advertising ID is removed and replaced with a string of zeros. The change, however, is a phased rollout, affecting apps running on Android 12 devices starting late 2021 and expanding to all apps running on devices that support Google Play in early 2022.
Google also said it will test a new feature that notifies developers and ad/analytics service providers of user opt-out preferences and is prohibiting linking persistent device identifiers to personal and sensitive user data or resettable device identifiers. Kids apps will also not be able to transmit an ad ID.
Another policy update includes a plan to close dormant accounts. Google says if the account is inactive or abandoned after a year, it will be closed. This will include accounts where the developer has never uploaded an app or accessed Google Play Console in a year.
Tools to build accessible experiences will also be locked down, as Google is adding new requirements on how AccessibilityService API and IsAccessibilityTool can be used.
In response to feedback and complaints, Apple is clearly trying to fix some of the issues that arose from this change. It re-added a Share button to the tab bar and put additional controls under that menu. There’s also once again a reload button in the tab bar next to the domain name, though it’s a bit smaller, and a Reader Mode button will appear in the tab bar when Reader is available
On iPad, Safari also reverted back to the traditional separate row of tabs, instead of the new compact experience.
Elon Musk sided with Fortnite maker Epic Games in the Apple App Store antitrust lawsuit, as the Tesla CEO tweeted on Friday that Apple’s App Store fees were “a de facto global tax on the Internet.” The lawsuit alleges Apple is abusing its platform power with how it commissions apps and in-app purchases on its App Store platform — fees that add up to big numbers for a game like Fortnite, which arguably doesn’t need an App Store for discovery, marketing, payments and distribution. But there’s no other way to sell to iOS users today. On Android, apps can at least be sideloaded. It’s not currently clear why Musk has decided to take a stand on the issue, as none of his companies’ apps are dramatically impacted by Apple’s fees at present.
Apple announced plans to end support for a number of SiriKit intents and commands, including those that could impact major apps — like ride-sharing app Uber. In total, there are over 20 SiriKit intent domains that will be deprecated and no longer supported in new and existing OS releases, Apple says.
Apple tweaked the controversial iOS 15 Safari changes in the latest betas (iOS 15 and iPadOS 15, beta 4). The new Safari design had moved the tab bar (URL bar) to the bottom of the screen — a fairly radical change for one of the iPhone’s most used apps. It was meant to make the controls easier to reach but critics said that the change made other often used features — like the reload button or Reader Mode — harder to find and use, impacting the overall usability of the browser itself.
Google this week launched version 1.0 of Jetpack Compose, Android’s new, native UI toolkit aimed at helping developers build better apps faster. The tool had been in beta since March. The new production release is built to integrate with the Jetpack libraries developers already use, and offers an implementation of Material Design components and theming. New features include Compose Preview and Deploy Preview, which require Android Studio Arctic Fox, which is also out now in a stable release.
Google also announced the availability of the CarHardwareManager API via the Android for Cars App Library as part of Jetpack.
Twitter launched a U.S. e-commerce pilot test that will help determine the current appetite for online shopping on its platform. The test allows brands and businesses to feature a “Shop Module” with various products for sale at the top of their Professional Profile, a business-friendly version of a profile page with support for things like an address, hours, phone number and more. Users can click on the Shop Module to go to a retail website and transact. Early testers include Game Stop and Arden Cove. The feature itself is somewhat bare bones for now, as it’s really just an image that launches an in-app browser. That’s not enough to really compete with something like Instagram Shop or Shopify’s Shop and the integrated, native checkout experience those types of app offers.
Fintech giant Robinhood raised $2.1 billion in its IPO this week. The IPO valued the trading app at $31.8 billion, making it larger that traditional rivals like Charles Schwab, even though the offering priced at the bottom of its range. The stock dropped 8% during its first day’s trading, however. Robinhood now has 21.3 million MAUs.
PayPal during its second-quarter earnings call announced its new “super app” is now code-complete and ready to roll out. The app will feature early direct deposit, check cashing, high yield savings, budgeting tools, improved bill pay, crypto support, subscription management, buy now, pay later functionality, mobile commerce, and person-to-person messaging features. The latter hadn’t yet been announced and would allow users to chat outside of the payments process.
Code found in Apple’s Wallet app indicates that iOS 15 will require users to verify their identities by taking a selfie when they add their driver’s license or other state identification card to the iPhone.
Instagram announced a series of significant changes to how it handles the accounts of younger teens. The company says it will now default users to private accounts at sign-up if they’re under the age of 16 — or under 18 in certain locales, including in the EU. It will also push existing users under 16 to switch their account to private if they have not already done so. In addition, Instagram is rolling out new technology aimed at reducing unwanted contact from adults — like those who have already been blocked or reported by other teens — and it will change how advertisers can reach its teenage audience. The changes give the company a way to argue to regulators that it’s capable of self-policing as it attempts to roll out a version of Instagram to younger users under the age of 13.
Twitter rolls out an update to its live audio platform, Twitter Spaces, that will make it easier to share the audio room with others. Users will be able to compose a tweet right from the Space that links to the room and includes any accompanying hashtags. iOS users also received new guest management controls for hosts.
Snapchat resolved an outage that was stopping people from logging in on Thursday. Unlike other app blips, which fix themselves often without users’ awareness, Snap told users to manually update their app if the issues continued.
Snapchat also this week added a “My Places” feature to Snap Map, which allows users to log their favorite spots, share them with friends and find recommendations. The feature supports over 30 million businesses and allows Snap to differentiate its map from a utility like Google Maps or Apple Maps, because it’s about personal recommendations from people you know and trust: your friends.
Instagram added support for 60-second videos to its TikTok clone, Reels. Previously, only Reels of up to 30 seconds were supported. Sixty seconds is in line with other platforms like YouTube Shorts and Snapchat’s Spotlight. But TikTok is now inching into YouTube territory, as it recently expanded to support three-minute videos.
TikTok expanded its LIVE platform with a huge lineup of new features including the ability to go live with others, host Q&As, use moderators and improved keyword filters, and more. For viewers, TikTok is adding new discovery and viewing tools, including picture-in-picture mode and ways to jump to LIVE streams from the For You and Following feeds. Some markets, including the U.S. already had access to LIVE Events, but the feature is now expanding. Meanwhile, the co-host feature currently supports going live with one other creator, but TikTok says it’s now testing multiple hosts.
Discord launched a new feature, Threads, which will make it easier to read through longer conversations on busy servers. Now, any server with “Community” features enabled will be able to transform their messages into threaded conversations across mobile and desktop. The threads will be designated by their own subject name and can be created by selecting a new hashtag symbol that appears in the menu when hovering over messages or by pressing the + sign in the chat bar.
Pinterest shares dropped by more than 12% after the company reported its second-quarter earnings on Thursday. Despite beating on estimates with revenue of $613.2 million and earnings per share of 25 cents, investors were disappointed by the miss on user growth. The company reported monthly active user growth of just 9% to reach 454 million, when analysts were expecting 482 million. Pinterest blamed COVID impacts for the slowdown. The news follows Pinterest’s launch of new tools for creators to monetize their content, with Ideas Pins — the recently launched video-first format that lets creators show off their work. Now, creators can make their pins “shoppable” and take commissions on those purchases.
WhatsApp is testing support for higher image upload quality on iOS devices. The feature was discovered on WhatsApp’s TestFlight version for iOS but is not yet public and offers three options: auto, best quality or data saver.
Spotify’s Clubhouse clone, Greenroom, is off to a slow start. The app has only been downloaded 140,000+ times on iOS and 100,000+ on Android, including installs from its earlier life as Locker Room, an app that Spotify acquired to move into live audio. Meanwhile, Spotify has 365 million monthly active users on its flagship streaming app.
Spotify also reported its Q2 earnings this week, where it posted a $23.6 million loss and failed to reach its forecast for total MAUs, despite growing MAUs 22% YOY to 365 million. It now has 165 million paying subscribers, which is up 20% YOY.
In a change to its app, Spotify added an attention-grabbing “What’s New” feed that offers personalized updates about new releases and new podcast episodes. The feature is available through a notification bell icon and uses a blue dot to indicate when there’s something new to see. Dots like this are a psychological hacks popularized by social apps like Facebook and Instagram to addict users, which could impact user engagement time on Spotify’s app.
Apple’s GarageBand app for iOS and iPadOS now lets you remix tracks from top artists and producers like Dua Lipa and Lady Gaga. There are also new Producer Packs with beats, loops and instruments created for GarageBand by top producers, including Boys Noize, Mark Lettieri, Oak Felder, Soulection, Take A Daytrip, Tom Misch and TRAKGIRL.
Google TV’s mobile app was updated with new services and personalized recommendations, following last fall’s launch of the Google TV user experience for Chromecast devices. The app now sports 16:9 widescreen movie and show posters, and added new providers Discovery+, Viki, Cartoon Network, PBS Kids, Boomerang, plus on-demand content from live TV services, including YouTube TV, Philo and fuboTV.
Epic Games announced that Fortnite will host another in-game event it’s calling the “Rift Tour,” which kicks off Friday, August 6 and runs through Sunday, August 8. What it hasn’t yet said is what the Rift Tour is, beyond a “musical journey into magical new realities” that will feature a “record-breaking superstar.”
Facebook’s Oculus division is exploring an integration of Oculus Workouts with Apple’s Health app, according to the app’s code. An integration would allow users to store their workout data in Health.
Usage of mobile video conferencing apps like Zoom grew by 150% in the first half of 2021, according to a report from Sensor Tower. Zoom, Microsoft Teams and Google Meet saw a surge in usage, collectively climbing to nearly 21x higher than in H1 2019, the firm found.
Google Voice’s app was updated with a few refinements, including a way to see the reason for a missed call or dropped call, and an easy way to redial. iOS users can now show their Google Voice number as their caller ID when they get a calling through a forwarding number. Another change will allow users to delete multiple SMS messages at once.
Language learning app Duolingo raised $521 million in its U.S. IPO, priced above the marketed range. The company priced 5.1 million shared at $102, after first marketing them at $95 to $100.
Amazon this week rolled out an update to its Alexa iOS app that allows users to add an Alexa widget to their iOS homescreen. The widget lets you tap on a button to speak to the virtual assistant and issue commands. Watch out Siri! (Ha, just kidding.)
Google Maps also updated its iOS app this week to add support for a homescreen widget. There are two different widgets sizes to choose from — one that gives info like weather and traffic, while another is more of a shortcut to nearby places like gas stations, restaurants, work and home.
Google is working on a”Switch to Android” app for iOS users that will copy over data and apps from an iPhone to bring them to a new Android device. Apple already offers a similar app, called “Move to iOS” for Android users.
Parking app usage has popped to pre-pandemic levels, Apptopia reported. Apps in this space help users find availability in lots and garages nearby and facilitate payments. Browsing time in apps was up 57% YOY in July, and overall parking app usage is now 6.2% above Jan. 2020 pre-pandemic levels.
Moovit integrated Lime’s electric scooters, bikes and mopeds into its transit-planning app that’s live in 117 cities across 20 countries and continents, including the United States, South America, Australia and Europe.
Tencent’s WeChat suspended new user registrations in China to comply with “relevant laws and regulations.” The move comes amid a broad crackdown on tech companies by Chinese regulators, related to data collection and other harmful practices.
Recently, China ordered Tencent and 13 other developers to fix problems related to pop-ups inside their apps, as part of the tech crackdown. The regulator also said it would tighten controls on misleading and explicit content used for marketing, and issued fines for offensive content to Tencent, Kuaishou and Alibaba.
Apple released patches for iOS, iPadOS and macOS to address a zero-day vulnerability that had been exploited in the wild. Apple said the exploit could exploit the vulnerability known as CVE-2021-30807 to execute arbitrary code with kernel privileges on a vulnerable and unpatched device.
Google Play Protect failed an Android security test, according to a report from Bleeping Computer. The mobile threat protection solution ranked last out of 15 Android security apps tested over a span of six months, between January to June 2021.
Product insights and analytics startup Pendo raised $150 million at a $2.6 billion valuation, ahead of its expected IPO. The round was led by B Capital, the firm from Facebook co-founder Eduardo Saverin, and included new investor Silver Lake Waterman, alongside existing backers. Pendo’s platform helps companies gather data on how customers use their apps, including clients like Okta, Toast and others.
Twitter “acqui-hired” the team from subscription news app, Brief, who will now join Twitter’s Experience.org group, which works on Twitter Spaces and Explore. Brief had offered a non-biased news app that allowed you to get both sides of a story and all the necessary facts. Deal terms weren’t disclosed.
Delivery app Gopuff confirmed its $1 billion fundraise at a $15 billion valuation, aimed at expanding its instant delivery service. TechCrunch previously reported the news when the Series H was still being closed.
Indian travel app Ixigo raised $53 million (Rs 395 crore), prepping the business for a valuation of $750 million-$800 million for its upcoming IPO. The round was led by Singapore sovereign wealth fund GIC.
Mobile-first digital wallet Valora native to the Celo network raised $20 million in Series A funding led by Andreessen Horowitz (a16z), a Celo backer, to become a global gateway to crypto.
Crypto wallet company Eco, backed by a16z, raised $60 million in new funding led by Activant Capital and L Catterton. Eco offers a digital wallet with rewards and no fees, and has average deposits of around $6,000.
Search API startup Algolia, which lets developers integrate real-time search in apps or websites, raised $150 million in Series D funding, valuing the business at $2.25 billion, post-money. The round was led by Lone Pine Capital. Algolia now has over 10,000 customers, including Slack, Stripe, Medium, Zendesk and Lacoste.
Brain Technologies raised $50+ million for Natural, a natural language search engine and super app for iOS, which wants users to stop switching between apps to order food, groceries or go shopping. Backers include Laurene Powell Jobs’ Emerson Collective, Goodwater Capital, Scott Cook and WTT Investment.
Messaging app Element, built on the decentralized Matrix protocol, raised $30 million in a Series B round of funding. Investors include open-source R&D lab Protocol Labs and Metaplanet. a fund from Skype co-founder Jaan Tallinn, as well as past investors Automattic and Notion.
Indonesia-based grocery app HappyFresh raised $65 million in Series D funding in a round led by Naver Financial Corporation and Gafina B.V. The app offers an Instacart-like grocery delivery service for parts of Asia, which today operates in Indonesia, Malaysia and Thailand.
Indian D2C beauty brand MyGlamm, which sells products through an app and website, raised $71.3 million in Series C financing, from Amazon, Ascent Capital and Wipro.
Image Credits: Nanogram
Developer Kosta Eleftheriou may have taken on Apple in legal battles and on Twitter, as he points out the numerous app scams on the App Store, but that hasn’t stopped him from building new apps.
This week, Eleftheriou introduced Nanogram, a Telegram client app that works on the Apple Watch without needing an iPhone connection. Eleftheriou said he was inspired to build Nanogram because he wanted a Telegram app for his LTE Apple Watch and didn’t like the official version that didn’t provide “basic and reliable messaging functionality.” So he built his own app from scratch using the Telegram SDK, which allows you to send, receive and view all your messages and notifications right from your wrist — even if you don’t have your phone nearby. The app also supports Eleftheriou’s FlickType Swipe Keyboard for faster replies while on the go.
Eleftheriou notes the app doesn’t collect any personal information and requires an Apple Watch Series 3 or later, running watchOS 7 or later.
Image Credits: Lightricks
After seeing a 70% yearly increase for its iOS version, Lightricks brought its Videoleap app to the Google Play Store. The app has grown popular with online creators for offering professional quality editing tools on mobile, including those that let you apply artistic effects, mix videos with images, add text and layer transformations and more. The company says Videoleap users are now creating 35 million pieces of content per month, and 47% of users are exporting their creations to TikTok in pursuit of monetizing their content further. The app, like others from Lightricks (which also makes FaceTune and others), monetizes by way of in-app subscriptions.
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Sometimes, the best missions are the hardest to fund.
For the founders of RapidSOS, improving the quality of emergency response by adding useful data, like location, to 911 calls was an inspiring objective, and one that garnered widespread support. There was just one problem: How would they create a viable business?
The roughly 5,700 public safety answering points (PSAPs) in America weren’t great contenders. Cash-strapped and highly decentralized, 911 centers already spent their meager budgets on staffing and maintaining decades-old equipment, and they had few resources to improve their systems. Plus, appropriations bills in Congress to modernize centers have languished for more than a decade, a topic we’ll explore more in part four of this EC-1.
Who would pay? Who was annoyed enough with America’s antiquated 911 system to be willing to shell out dollars to fix it?
People obviously desire better emergency services — after all, they are the ones who will dial 911 and demand help someday. Yet, they never think about emergencies until they actually happen, as RapidSOS learned from the poor adoption of its Haven app we discussed in part one. People weren’t ready to pay a monthly subscription for these services in advance.
So, who would pay? Who was annoyed enough with America’s antiquated 911 system to be willing to shell out dollars to fix it?
Ultimately, the company iterated itself into essentially an API layer between the thousands of PSAPs on one side and developers of apps and consumer devices on the other. These developers wanted to include safety features in their products, but didn’t want to engineer hundreds of software integrations across thousands of disparate agencies. RapidSOS’ business model thus became offering free software to 911 call centers while charging tech companies to connect through its platform.
It was a tough road and a classic chicken-and-egg problem. Without call center integrations, tech companies wouldn’t use the API — it was essentially useless in that case. Call centers, for their part, didn’t want to use software that didn’t offer any immediate value, even if it was being given away for free.
This is the story of how RapidSOS just plowed ahead against those headwinds from 2017 onward, ultimately netting itself hundreds of millions in venture funding, thousands of call agency clients, dozens of revenue deals with the likes of Apple, Google and Uber, and partnerships with more software integrators than any startup has any right to secure. Smart product decisions, a carefully calibrated business model and tenacity would eventually lend the company the escape velocity to not just expand across America, but increasingly across the world as well.
In this second part of the EC-1, I’ll analyze RapidSOS’ current product offerings and business strategy, explore the company’s pivot from consumer app to embedded technology and take a look at its nascent but growing international expansion efforts. It offers key lessons on the importance of iterating, how to secure the right customer feedback and determining the best product strategy.
It became clear from the earliest stages of RapidSOS’ journey that getting data into the 911 center would be its first key challenge. The entire 911 system — even today in most states — is built for voice and not data.
Karin Marquez, senior director of public safety at RapidSOS, who we met in the introduction, worked for decades at a PSAP near Denver, working her way up from call taker to a senior supervisor. “When I started, it was a one-man dispatch center. So, I was working alone, I was answering 911 calls, non-emergency calls, dispatching police, fire and EMS,” she said.
RapidSOS senior director of public safety Karin Marquez. Image Credits: RapidSOS
As a 911 call taker, her very first requirement for every call was figuring out where an emergency is taking place — even before characterizing what is happening. “Everything starts with location,” she said. “If I don’t know where you are, I can’t send you help. Everything else we can kind of start to build our house on. Every additional data [point] will help to give us a better understanding of what that emergency is, who may be involved, what kind of vehicle they’re involved in — but if I don’t have an address, I can’t send you help.”
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A banner quarter for Xiaomi helped the Chinese mobile company snag the No. 2 spot in global smartphone shipments, according to newly posted Q2 numbers from research firm Canalys. It’s pretty stunning growth for the company, up 83% year-over-year for the quarter and capturing 17% of the global market.
The surge puts Xiaomi at No. 2, globally, behind only Samsung’s 19% by a relatively small margin. Apple is at third with 14% (after its own solid growth has slowed), while fellow Chinese manufacturers Oppo and Vivo round out the top five at 10% a piece.
Huawei, of course, is nowhere to be seen among the top companies. It’s a pretty massive drop, due in no small part to blacklisting that has both barred the company from certain markets (namely, the U.S.) and cut off access to U.S. mobile products, including Google’s Android and various apps.
Image Credits: Canalys
Canalys cites aggressive pricing as a big factor in Xiaomi’s success — particularly contrasted with premium priced offerings from Samsung and Apple.
“It is now transforming its business model from challenger to incumbent, with initiatives such as channel partner consolidation and more careful management of older stock in the open market,” the analyst firm’s Research Manager Ben Stanton said in a release. “It is still largely skewed toward the mass market, however, and compared with Samsung and Apple, its average selling price is around 40% and 75% cheaper respectively. So a major priority for Xiaomi this year is to grow sales of its high-end devices, such as the Mi 11 Ultra.”
The company certainly isn’t a household name in the States (the company has dealt with its own issues here), but of late it has found particular success in Latin America, Africa and Western Europe. It seems that there are still plenty of markets available to continue its expansion as it looks to take on Samsung, even as Oppo and Vivo hope to continue their own respective rapid global growth.
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This is your opportunity to get a glimpse of the future of iOS, iPadOS and watchOS. Apple just released the first public beta of iOS 15, iPadOS 15 and watchOS 8. Those releases are the next major versions of the operating systems for the iPhone, iPad and Apple Watch. Unlike developer betas, everyone can download these betas — you don’t need a $99 developer account. But don’t forget, it’s a beta.
The company still plans to release the final version of iOS 15, iPadOS 15 and watchOS 8 this fall. But Apple is going to release betas every few weeks over the summer. It’s a good way to fix as many bugs as possible and gather data from a large group of users.
As always, Apple’s public betas closely follow the release cycle of developer betas. Apple also released the second developer beta of iOS and iPadOS 15 today. So it sounds like the first public beta is more or less the same build as the second developer build.
But remember, you shouldn’t install a beta on your primary iPhone or iPad. The issue is not just bugs — some apps and features won’t work at all. In some rare cases, beta software can also brick your device and make it unusable. You may even lose data on iCloud. Proceed with extreme caution.
But if you have an iPad, iPhone or Apple Watch you don’t need, here’s how to download it. Head over to Apple’s beta website from the device you want to use for the beta and download the configuration profile — do that from your iPhone for the watchOS beta. It’s a tiny file that tells your device to update to public betas like it’s a normal software update.
Once it’s installed, reboot your device, then head over to the Settings (or Watch) app. You should see an update. In September, your device should automatically update to the final version of iOS 15, iPadOS 15 or watchOS 8 and you’ll be able to delete the configuration profile.
The biggest change of iOS 15 is a new Focus mode. In addition to “Do not disturb,” you can configure various modes — you can choose apps and people you want notifications from and change your focus depending on what you’re doing. For instance, you can create a Work mode, a Sleep mode, a Workout mode, etc.
There are many new features across the board, such as a new Weather app, updated maps in Apple Maps, an improved version of FaceTime with SharePlay and more. Safari also has a brand-new look.
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The U.K.’s competition watchdog will take a deep dive look into Apple and Google’s dominance of the mobile ecosystem, it said today — announcing a market study which will examine the pair’s respective smartphone platforms (iOS and Android); their app stores (App Store and Play Store); and web browsers (Safari and Chrome).
The Competition and Markets Authority (CMA) is concerned that the mobile platform giants’ “effective duopoly” in those areas might be harming consumers, it added.
The study will be wide ranging, with the watchdog concerns about the nested gateways that are created as a result of the pair’s dominance of mobile ecosystem — intermediating how consumers can access a variety of products, content and services (such as music, TV and video streaming; fitness tracking, shopping and banking, to cite some of the examples provided by the CMA).
“These products also include other technology and devices such as smart speakers, smart watches, home security and lighting (which mobiles can connect to and control),” it went on, adding that it’s looking into whether their dominance of these pipes is “stifling competition across a range of digital markets”, saying too that it’s “concerned this could lead to reduced innovation across the sector and consumers paying higher prices for devices and apps, or for other goods and services due to higher advertising prices”.
The CMA further confirmed the deep dive will examine “any effects” of the pair’s market power over other businesses — giving the example of app developers who rely on Apple or Google to market their products to customers via their smart devices.
The watchdog already has an open investigation into Apple’s App Store, following a number of antitrust complaints by developers.
It is investigating Google’s planned depreciation of third-party tracking cookies too, after complaints by adtech companies and publishers that the move could harm competition. (And just last week the CMA said it was minded to accept a series of concessions offered by Google that would enable the regulator to stop it turning off support for cookies entirely if it believes the move will harm competition.)
The CMA said both those existing investigations are examining issues that fall within the scope of the new mobile ecosystem market study but that its work on the latter will be “much broader”.
It added that it will adopt a joined-up approach across all related cases — “to ensure the best outcomes for consumers and other businesses”.
It’s giving itself a full year to examine Gapple’s mobile ecosystems.
It is also soliciting feedback on any of the issues raised in its statement of scope — calling for responses by 26 July. The CMA added that it’s also keen to hear from app developers, via its questionnaire, by the same date.
The watchdog has previously scrutinized the digital advertising market — and found plenty to be concerned about vis-à-vis Google’s dominance there.
That earlier market study has been feeding the U.K. government’s plan to reform competition rules to take account of the market-deforming power of digital giants. And the CMA suggested the new market study, examining “Gapple’s” mobile muscle, could similarly help shape U.K.-wide competition law reforms.
Last year the U.K. announced its plan to set up a “pro-competition” regime for regulating internet platforms — including by establishing a dedicated Digital Markets Unit within the CMA (which got going earlier this year).
The legislation for the reform has not yet been put before parliament but the government has said it wants the competition regulator to be able to “proactively shape platforms’ behavior” to avoid harmful behavior before it happens” — saying too that it supports enabling ex ante interventions once a platform has been identified to have so-called “strategic market status”.
Germany already adopted similar reforms to its competition law (early this year), which enable proactive interventions to tackle large digital platforms with what is described as “paramount significance for competition across markets”. And its Federal Cartel Office has, in recent months, wasted no time in opening a number of proceedings to determine whether Amazon, Google and Facebook have such a status.
The CMA also sounds keen to get going to tackle internet gatekeepers.
Commenting in a statement, CEO Andrea Coscelli said:
Apple and Google control the major gateways through which people download apps or browse the web on their mobiles – whether they want to shop, play games, stream music or watch TV. We’re looking into whether this could be creating problems for consumers and the businesses that want to reach people through their phones.
Our ongoing work into big tech has already uncovered some worrying trends and we know consumers and businesses could be harmed if they go unchecked. That’s why we’re pressing on with launching this study now, while we are setting up the new Digital Markets Unit, so we can hit the ground running by using the results of this work to shape future plans.
The European Union also unveiled its own proposals for clipping the wings of Big Tech last year — presenting its Digital Markets Act plan in December, which will apply a single set of operational rules to so-called “gatekeeper” platforms operating across the EU.
The clear trend in Europe on digital competition is toward increasing oversight and regulation of the largest platforms — in the hopes that antitrust authorities can impose measures that will help smaller players thrive.
Critics might say that’s just playing into the tech giants’ hands, though — because it’s fiddling around the edges when more radical intervention (break ups) are what’s really needed to reboot captured markets.
Apple and Google were contacted for comment on the CMA’s market study.
A Google spokesperson said: “Android provides people with more choice than any other mobile platform in deciding which apps they use, and enables thousands of developers and manufacturers to build successful businesses. We welcome the CMA’s efforts to understand the details and differences between platforms before designing new rules.”
According to Google, the Android App Economy generated £2.8 billion in revenue for U.K. developers last year, which it claims supported 240,000 jobs across the country — citing a Public First report that it commissioned.
The tech giant also pointed to operational changes it has already made in Europe, following antitrust interventions by the European Commission — such as adding a choice screen to Android where users can pick from a list of alternative search engines.
Earlier this month it agreed to shift the format underlying that choice screen from an unpopular auction model to free participation.
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Apple incorporated the announcement of this year’s Apple Design Award winners into its virtual Worldwide Developers Conference (WWDC) online event instead of waiting until the event had wrapped, like last year. Ahead of WWDC, Apple previewed the finalists, whose apps and games showcased a combination of technical achievement, design and ingenuity. This evening, Apple announced the winners across six new award categories.
In each category, Apple selected one app and one game as the winner.
In the Inclusivity category, winners supported people from a diversity of backgrounds, abilities and languages.
This year, winners included U.S.-based Aconite’s highly accessible game, HoloVista, where users can adjust various options for motion control, text sizes, text contrast, sound and visual effect intensity. In the game, users explore using the iPhone’s camera to find hidden objects, solve puzzles and more. (Our coverage)
Image Credits: Aconite
Another winner, Voice Dream Reader, is a text-to-speech app that supports more than two dozen languages and offers adaptive features and a high level of customizable settings.
Image Credits: Voice Dream LLC
In the Delight and Fun category, winners offer memorable and engaging experiences enhanced by Apple technologies. Belgium’s Pok Pok Playroom, a kid entertainment app that spun out of Snowman (Alto’s Adventure series), won for its thoughtful design and use of subtle haptics, sound effects and interactions. (Our coverage)
Image Credits: Pok Pok
Another winner included U.K.s’ Little Orpheus, a platformer that combines storytelling, surprises and fun, and offers a console-like experience in a casual game.
Image Credits: The Chinese Room
The Interaction category winners showcase apps that offer intuitive interfaces and effortless controls, Apple says.
The U.S.-based snarky weather app CARROT Weather won for its humorous forecasts, unique visuals and entertaining experience, which is also available as Apple Watch faces and widgets.
Image Credits: Brian Mueller, Grailr LLC
Canada’s Bird Alone game combines gestures, haptics, parallax and dynamic sound effects in clever ways to brings its world to life.
Image Credits: George Batchelor
A Social Impact category doled out awards to Denmark’s Be My Eyes, which enables people who are blind and low vision to identify objects by pairing them with volunteers from around the world using their camera. Today, it supports more than 300,000 users who are assisted by over 4.5 million volunteers. (Our coverage)
Image Credits: S/I Be My Eyes
U.K.’s ustwo games won in this category for Alba, a game that teaches about respecting the environment as players save wildlife, repair a bridge, clean up trash and more. The game also plants a tree for every download.
Image Credits: ustwo games
The Visuals and Graphics winners feature “stunning imagery, skillfully drawn interfaces, and high-quality animations,” Apple says.
Belarus-based Loóna offers sleepscape sessions, which combine relaxing activities and atmospheric sounds with storytelling to help people wind down at night. The app was recently awarded Google’s “best app” of 2020.
Image Credits: Loóna Inc
China’s Genshin Impact won for pushing the visual frontier on gaming, as motion blur, shadow quality and frame rate can be reconfigured on the fly. The game had previously made Apple’s Best of 2020 list and was Google’s best game of 2020.
Image Credits: miHoYo Limited
Innovation winners included India’s NaadSadhana, an all-in-one, studio-quality music app that helps artists perform and publish. The app uses AI and Core ML to listen and provide feedback on the accuracy of notes, and generates a backing track to match.
Image Credits: Sandeep Ranade
Riot Games’ League of Legends: Wild Rift (U.S.) won for taking a complex PC classic and delivering a full mobile experience that includes touchscreen controls, an auto-targeting system for newcomers and a mobile-exclusive camera setting.
Image Credits: Riot Games
The winners this year will receive a prize package that includes hardware and the award itself.
A video featuring the winners is here on the Apple Developer website.
“This year’s Apple Design Award winners have redefined what we’ve come to expect from a great app experience, and we congratulate them on a well-deserved win,” said Susan Prescott, Apple’s vice president of Worldwide Developer Relations, in a statement. “The work of these developers embodies the essential role apps and games play in our everyday lives, and serve as perfect examples of our six new award categories.”
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Apple announced a batch of accessibility features at WWDC 2021 that cover a wide variety of needs, among them a few for people who can’t touch or speak to their devices in the ordinary way. With Assistive Touch, Sound Control and other improvements, these folks have new options for interacting with an iPhone or Apple Watch.
We covered Assistive Touch when it was first announced, but recently got a few more details. This feature lets anyone with an Apple Watch operate it with one hand by means of a variety of gestures. It came about when Apple heard from the community of people with limb differences — whether they’re missing an arm, or unable to use it reliably, or anything else — that as much as they liked the Apple Watch, they were tired of answering calls with their noses.
The research team cooked up a way to reliably detect the gestures of pinching one finger to the thumb, or clenching the hand into a fist, based on how doing them causes the watch to move — it’s not detecting nervous system signals or anything. These gestures, as well as double versions of them, can be set to a variety of quick actions. Among them is opening the “motion cursor,” a little dot that mimics the movements of the user’s wrist.
Considering how many people don’t have the use of a hand, this could be a really helpful way to get basic messaging, calling and health-tracking tasks done without needing to resort to voice control.
Speaking of voice, that’s also something not everyone has at their disposal. Many of those who can’t speak fluently, however, can make a bunch of basic sounds, which can carry meaning for those who have learned — not so much Siri. But a new accessibility option called “Sound Control” lets these sounds be used as voice commands. You access it through Switch Control, not audio or voice, and add an audio switch.
The setup menu lets the user choose from a variety of possible sounds: click, cluck, e, eh, k, la, muh, oo, pop, sh and more. Picking one brings up a quick training process to let the user make sure the system understands the sound correctly, and then it can be set to any of a wide selection of actions, from launching apps to asking commonly spoken questions or invoking other tools.
For those who prefer to interact with their Apple devices through a switch system, the company has a big surprise: Game controllers, once only able to be used for gaming, now work for general purposes as well. Specifically noted is the amazing Xbox Adaptive Controller, a hub and group of buttons, switches and other accessories that improves the accessibility of console games. This powerful tool is used by many, and no doubt they will appreciate not having to switch control methods entirely when they’re done with Fortnite and want to listen to a podcast.
One more interesting capability in iOS that sits at the edge of accessibility is Walking Steadiness. This feature, available to anyone with an iPhone, tracks (as you might guess) the steadiness of the user’s walk. This metric, tracked throughout a day or week, can potentially give real insight into how and when a person’s locomotion is better and worse. It’s based on a bunch of data collected in the Apple Heart and Movement study, including actual falls and the unsteady movement that led to them.
If the user is someone who recently was fitted for a prosthesis, or had foot surgery, or suffers from vertigo, knowing when and why they are at risk of falling can be very important. They may not realize it, but perhaps their movements are less steady toward the end of the day, or after climbing a flight of steps, or after waiting in line for a long time. It could also show steady improvements as they get used to an artificial limb or chronic pain declines.
Exactly how this data may be used by an actual physical therapist or doctor is an open question, but importantly it’s something that can easily be tracked and understood by the users themselves.
Among Apple’s other assistive features are new languages for voice control, improved headphone acoustic accommodation, support for bidirectional hearing aids, and of course the addition of cochlear implants and oxygen tubes for memoji. As an Apple representative put it, they don’t want to embrace differences just in features, but on the personalization and fun side as well.
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Productivity analytics startup Time is Ltd. wants to be the Google Analytics for company time. Or perhaps a sort of “Apple Screen Time” for companies. Whatever the case, the founders reckon that if you can map how time is spent in a company, enormous productivity gains can be unlocked and money better spent.
It’s now raised a $5.6 million late-seed funding round led by Mike Chalfen, of London-based Chalfen Ventures, with participation from Illuminate Financial Management and existing investor Accel. Acequia Capital and former Seal Software chairman Paul Sallaberry are also contributing to the new round, as is former Seal board member Clark Golestani. Furthermore, Ulf Zetterberg, founder and former CEO of contract discovery and analytics company Seal Software, is joining as president and co-founder.
The venture is the latest from serial entrepreneur Jan Rezab, better known for founding SocialBakers, which was acquired last year.
We are all familiar with inefficient meetings, pestering notifications chat, video conferencing tools and the deluge of emails. Time is Ltd. says it plans to address this by acquiring insights and data platforms such as Microsoft 365, Google Workspace, Zoom, Webex, MS Teams, Slack and more. The data and insights gathered would then help managers to understand and take a new approach to measure productivity, engagement and collaboration, the startup says.
The startup says it has now gathered 400 indicators that companies can choose from. For example, a task set by The Wall Street Journal for Time is Ltd. found the average response time for Slack users versus email was 16.3 minutes, comparing to emails which was 72 minutes.
Chalfen commented: “Measuring hybrid and distributed work patterns is critical for every business. Time Is Ltd.’s platform makes such measurement easily available and actionable for so many different types of organizations that I believe it could make work better for every business in the world.”
Rezab said: “The opportunity to analyze these kinds of collaboration and communication data in a privacy-compliant way alongside existing business metrics is the future of understanding the heartbeat of every company — I believe in 10 years time we will be looking at how we could have ignored insights from these platforms.”
Tomas Cupr, founder and Group CEO of Rohlik Group, the European leader of e-grocery, said: “Alongside our traditional BI approaches using performance data, we use Time is Ltd. to help improve the way we collaborate in our teams and improve the way we work both internally and with our vendors — data that Time is Ltd. provides is a must-have for business leaders.”
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If you’ve ever bought a subscription inside an iOS app and later decided you wanted to cancel, upgrade or downgrade, or ask for a refund, you may have had trouble figuring out how to go about making that request or change. Some people today still believe that they can stop their subscription charges simply by deleting an app from their iPhone. Others may dig around unsuccessfully inside their iPhone’s Settings or on the App Store to try to find out how to ask for a refund. With the updates Apple announced in StoreKit 2 during its Worldwide Developers Conference this week, things may start to get a little easier for app customers.
StoreKit is Apple’s developer framework for managing in-app purchases — an area that’s become more complex in recent years, as apps have transitioned from offering one-time purchases to ongoing subscriptions with different tiers, lengths and feature sets.
Image Credits: Apple
Currently, users who want to manage or cancel subscriptions can do so from the App Store or their iPhone Settings. But some don’t realize the path to this section from Settings starts by tapping on your Apple ID (your name and profile photo at the top of the screen). They may also get frustrated if they’re not familiar with how to navigate their Settings or the App Store.
Meanwhile, there are a variety of ways users can request refunds on their in-app subscriptions. They can dig in their inbox for their receipt from Apple, then click the “Report a Problem” link it includes to request a refund when something went wrong. This could be useful in scenarios where you’ve bought a subscription by mistake (or your kid has!), or where the promised features didn’t work as intended.
Apple also provides a dedicated website where users can directly request refunds for apps or content. (When you Google for something like “request a refund apple” or similar queries, a page that explains the process typically comes up at the top of the search results.)
Still, many users aren’t technically savvy. For them, the easiest way to manage subscriptions or ask for refunds would be to do so from within the app itself. For this reason, many conscientious app developers tend to include links to point customers to Apple’s pages for subscription management or refunds inside their apps.
But StoreKit 2 is introducing new tools that will allow developers to implement these sort of features more easily.
One new tool is a Manage subscriptions API, which lets an app developer display the manage subscriptions page for their customer directly inside their app — without redirecting the customer to the App Store. Optionally, developers can choose to display a “Save Offer” screen to present the customer with a discount of some kind to keep them from cancelling, or it could display an exit survey so you can ask the customer why they decided to end their subscription.
When implemented, the customer will be able to view a screen inside the app that looks just like the one they’d visit in the App Store to cancel or change a subscription. After canceling, they’ll be shown a confirmation screen with the cancellation details and the service expiration date.
If the customer wants to request a refund, a new Refund request API will allow the customer to begin their refund request directly in the app itself — again, without being redirected to the App Store or other website. On the screen that displays, the customer can select for which item they want a refund and check the reason why they’re making the request. Apple handles the refund process and will send either an approval or refund declined notification back to the developer’s server.
However, some developers argue that the changes don’t go far enough. They want to be in charge of managing customer subscriptions and handling refunds themselves, through programmatic means. Plus, Apple can take up to 48 hours for the customer to receive an update on their refund request, which can be confusing.
“They’ve made the process a bit smoother, but developers still can’t initiate refunds or cancellations themselves,” notes RevenueCat CEO Jacob Eiting, whose company provides tools to app developers to manage their in-app purchases. “It’s a step in the right direction, but could actually lead to more confusion between developers and consumers about who is responsible for issuing refunds.”
In other words, because the forms are now going to be more accessible from inside the app, the customer may believe the developer is handling the refund process when, really, Apple continues to do so.
Some developers pointed out that there are other scenarios this process doesn’t address. For example, if the customer has already uninstalled the app or no longer has the device in question, they’ll still need to be directed to other means of asking for refunds, just as before.
For consumers, though, subscription management tools like this mean more developers may begin to put buttons to manage subscriptions and ask for refunds directly inside their app, which is a better experience. In time, as customers learn they can more easily use the app and manage subscriptions, app developers may see better customer retention, higher engagement, and better App Store reviews, notes Apple.
The StoreKit 2 changes weren’t limited to APIs for managing subscriptions and refunds.
Developers will also gain access to a new Invoice Lookup API that allows them to look up the in-app purchases for the customer, validate their invoice and identify any problems with the purchase — for example, if there were any refunds already provided by the App Store.
A new Refunded Purchases API will allow developers to look up all the refunds for the customer.
A new Renewal Extension API will allow developers to extend the renewal data for paid, active subscriptions in the case of an outage — like when dealing with customer support issues when a streaming service went down, for example. This API lets developers extend the subscription up to twice per calendar year, each up to 90 days in the future.
And finally, a new Consumption API will allow developers to share information about a customer’s in-app purchase with the App Store. In most cases, customers begin consuming content soon after purchase — information that’s helpful in the refund decision process. The API will allow the App Store to see if the user consumed the in-app purchase partially, fully, or not at all.
Another change will help customers when they reinstall apps or download them on new devices. Before, users would have to manually “restore purchases” to sync the status of the completed transactions back to that newly downloaded or reinstalled app. Now, that information will be automatically fetched by StoreKit 2 so the apps are immediately up-to-date with whatever it is the user paid for.
While, overall, the changes make for a significant update to the StoreKit framework, Apple’s hesitancy to allow developers more control over their own subscription-based customers speaks, in part, to how much it wants to control in-app purchases. This is perhaps because it got burned in the past when it tried allowing developers to manage their own refunds.
As The Verge noted last month while the Epic Games-Apple antitrust trial was underway, Apple had once provided Hulu will access to a subscription API, then discovered Hulu had been offering a way to automatically cancel subscriptions made through the App Store when customers wanted to upgrade to higher-priced subscription plans. Apple realized it needed to take action to protect against this misuse of the API, and Hulu later lost access. It has not since made that API more broadly available.
On the flip side, having Apple, not the developers, in charge of subscription management and refunds means Apple takes on the responsibilities around preventing fraud — including fraud perpetrated by both customers and developers alike. Customers may also prefer that there’s one single place to go for managing their subscription billing: Apple. They may not want to have to deal with each developer individually, as their experience would end up being inconsistent.
These changes matter because subscription revenue contributes to a sizable amount of Apple’s lucrative App Store business. Ahead of WWDC 21, Apple reported the sale of digital goods and services on the App Store grew to $86 billion in 2020, up 40% over the the year prior. Earlier this year, Apple said it paid out more than $200 billion to developers since the App Store launched in 2008.
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With the upcoming release of iOS 15 for Apple mobile devices, Apple’s built-in search feature known as Spotlight will become a lot more functional. In what may be one of its bigger updates since it introduced Siri Suggestions, the new version of Spotlight is becoming an alternative to Google for several key queries, including web images and information about actors, musicians, TV shows and movies. It will also now be able to search across your photo library, deliver richer results for contacts, and connect you more directly with apps and the information they contain. It even allows you to install apps from the App Store without leaving Spotlight itself.
Spotlight is also more accessible than ever before.
Years ago, Spotlight moved from its location to the left of the Home screen to become available with a swipe down in the middle of any screen in iOS 7, which helped grow user adoption. Now, it’s available with the same swipe-down gesture on the iPhone’s Lock Screen, too.
Apple showed off a few of Spotlight’s improvements during its keynote address at its Worldwide Developers Conference, including the search feature’s new cards for looking up information on actors, movies and shows, as well as musicians. This change alone could redirect a good portion of web searches away from Google or dedicated apps like IMDb.
For years, Google has been offering quick access to common searches through its Knowledge Graph, a knowledge base that allows it to gather information from across sources and then use that to add informational panels above and the side of its standard search results. Panels on actors, musicians, shows and movies are available as part of that effort.
But now, iPhone users can just pull up this info on their home screen.
The new cards include more than the typical Wikipedia bio and background information you may expect — they also showcase links to where you can listen or watch content from the artist or actor or movie or show in question. They include news articles, social media links, official websites and even direct you to where the searched person or topic may be found inside your own apps (e.g. a search for “Billie Eilish” may direct you to her tour tickets inside SeatGeek, or a podcast where she’s a guest).
Image Credits: Apple
For web image searches, Spotlight also now allows you to search for people, places, animals and more from the web — eating into another search vertical Google today provides.
Image Credits: iOS 15 screenshot
Your personal searches have been upgraded with richer results, too, in iOS 15.
When you search for a contact, you’ll be taken to a card that does more than show their name and how to reach them. You’ll also see their current status (thanks to another iOS 15 feature), as well as their location from FindMy, your recent conversations on Messages, your shared photos, calendar appointments, emails, notes and files. It’s almost like a personal CRM system.
Image Credits: Apple
Personal photo searches have also been improved. Spotlight now uses Siri intelligence to allow you to search your photos by the people, scenes and elements in your photos, as well as by location. And it’s able to leverage the new Live Text feature in iOS 15 to find the text in your photos to return relevant results.
This could make it easier to pull up photos where you’ve screenshot a recipe, a store receipt, or even a handwritten note, Apple said.
Image Credits: Apple
A couple of features related to Spotlight’s integration with apps weren’t mentioned during the keynote.
Spotlight will now display action buttons on the Maps results for businesses that will prompt users to engage with that business’s app. In this case, the feature is leveraging App Clips, which are small parts of a developer’s app that let you quickly perform a task even without downloading or installing the app in question. For example, from Spotlight you may be prompted to pull up a restaurant’s menu, buy tickets, make an appointment, order takeout, join a waitlist, see showtimes, pay for parking, check prices and more.
The feature will require the business to support App Clips in order to work.
Image Credits: iOS 15 screenshot
Another under-the-radar change — but a significant one — is the new ability to install apps from the App Store directly from Spotlight.
This could prompt more app installs, as it reduces the steps from a search to a download, and makes querying the App Store more broadly available across the operating system.
Developers can additionally choose to insert a few lines of code to their app to make data from the app discoverable within Spotlight and customize how it’s presented to users. This means Spotlight can work as a tool for searching content from inside apps — another way Apple is redirecting users away from traditional web searches in favor of apps.
However, unlike Google’s search engine, which relies on crawlers that browse the web to index the data it contains, Spotlight’s in-app search requires developer adoption.
Still, it’s clear Apple sees Spotlight as a potential rival to web search engines, including Google’s.
“Spotlight is the universal place to start all your searches,” said Apple SVP of Software Engineering Craig Federighi during the keynote event.
Spotlight, of course, can’t handle “all” your searches just yet, but it appears to be steadily working towards that goal.
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