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Apple tweaks its App Store algorithm as antitrust investigations loom

That Apple has used its App Store to offer itself a competitive advantage is nothing new. TechCrunch and others have been reporting on this problem for years, including those times when Apple chose to display its apps in the No. 1 position on the Top Charts, for example, or when it stole some of the App Store’s best ideas for its own, banned apps that competed with iOS features or positioned its apps higher than competitors in search. Now, in the wake of antitrust investigations in the U.S. and abroad, as well as various anti-competitive lawsuits, Apple has adjusted the App Store’s algorithm so fewer of its own apps would appear at the top of the search results.

The change was reported by The New York Times on Monday, which presented Apple with a lengthy analysis of app rankings.

It even found that some searches for various terms would display as many as 14 Apple-owned apps before showing any results from rivals. Competitors could only rank higher if they paid for an App Store search ad, the report noted.

That’s a bad look for Apple, which has recently been trying to distance itself and its App Store from any anti-competitive accusations.

In May, for example, Apple launched a new App Store website designed to demonstrate how it welcomes competition from third-party apps. The site showed that for every Apple built-in app, there were competitors available throughout the App Store.

But availability in the store and discoverability by consumers are two different things.

Apple admitted to the NYT that for over a year many common searches on the App Store would return Apple’s own apps, even when the Apple apps were less popular or relevant at times. The company explained the algorithm wasn’t manipulated to do so. For the most part, Apple said its own apps ranked higher because they’re more popular and because they come up in search results for many common terms. The company additionally said that one feature of the app’s algorithm would sometimes group apps by their maker, which gave Apple’s own apps better rankings than expected.

Screen Shot 2019 09 09 at 11.29.20 AM

Above: via the NYT, the average number of Apple apps that returned at the top of the search results by month

Apple said it adjusted the algorithm in July to make it seem like Apple’s own apps weren’t receiving special treatment. According to the NYT, both Apple VP Philip Schiller, who oversees the App Store, and SVP Eddy Cue, who oversees many of Apple’s apps, confirmed that these changes have not fully fixed the problem.

The issue, as Apple explains it, is that its own apps are so popular that it had to tweak its algorithm to pretend they are not. Whether or not this is true can’t be independently verified, however, as Apple doesn’t allow any visibility into metrics like searches, downloads or active users.

Maybe it’s time for Apple’s apps to exit the App Store?

The report, along with the supposed ineffectiveness of the algorithm’s changes, begs the question as to whether Apple’s apps should show up in the App Store’s charts and search results at all, and if so, how.

To be fair, this is a question that’s not limited to Apple. Google today is facing the same problem. Recently, the CEO of a popular software program, Basecamp, called Google’s paid search ads a “shakedown,” arguing that the only way his otherwise No. 1 search result can rank at the top of the search results page is to buy an ad. Meanwhile, his competitors can do so — even using his brand name as the keyword to bid against.

The same holds true for the App Store, but on a smaller scale than the entirety of the web. That also makes Apple’s problem easier to solve.

For example, Apple could simply choose to offer a dedicated section for its own software downloads, and leave the App Store as the home for third-party software alone.

This sort of change could help to eliminate concerns over Apple’s anti-competitive behavior in the search results and chart rankings. Apple might balk against this solution, saying that users should have an easy way to locate and download its own apps, and the App Store is the place to do that. But the actual marketplace itself could be left to the third-party software while the larger App Store app — which today includes a variety of app-related content, including app reviews, interviews with developers, app tips and a subscription gaming service, Apple Arcade — could still be used to showcase Apple-produced software.

It could just do so outside the actual marketplace.

Here’s how this could work. If users wanted to re-install an Apple app they had deleted or download one that didn’t come pre-installed on their device, they could be directed to a special Apple software download page. Pointers to this page could be in the App Store app itself as well as in the iOS Settings.

An ideal spot for this section could even be on the existing Search page of the App Store.

With a redesign, Apple could offer a modified search screen where users could optionally check a box to return a list of apps results that would come only from Apple. This would indicate intentional behavior on the consumer’s part. That is, they are directly seeking an Apple software download — as opposed to the current situation where a user searches for “Music” and sees Apple’s own music app appear above all the others from rivals like Spotify and Pandora.

Alternately, Apple could just list its own apps on this page or offer a link to this dedicated page from the search screen.

And these are just a few variations on a single idea. There are plenty of other ways the App Store could be adjusted to be less anti-competitive, too.

As another example, Apple could also include the “You Might Also Like” section in its own apps’ App Store listings, as it does for all third-party apps.

Image from iOS 1Above: Apple Music’s App Store Listing

This section directs users to other apps that match the same search query right within the app’s detail page. Apple’s own apps, however, only include a “More by Apple” section. That means it’s keeping all the search traffic and consumer interest for itself.

Image from iOS

Above: Spotify’s App Store Listing

Or it could reduce the screen space dedicated to its own apps in the search results — even if they rank higher — in order to give more attention to apps from competitors while still being able to cater to users who were truly in search of Apple’s software.

But ultimately, how Apple will have to behave with regard to its App Store may be left to the regulators to decide, given Apple’s failure to bake this sort of anti-competitive thinking into its App Store design.

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Apple disables Walkie Talkie app due to vulnerability that could allow iPhone eavesdropping

Apple has disabled the Apple Watch Walkie Talkie app due to an unspecified vulnerability that could allow a person to listen to another customer’s iPhone without consent, the company told TechCrunch this evening.

Apple has apologized for the bug and for the inconvenience of being unable to use the feature while a fix is made.

The Walkie Talkie app on Apple Watch allows two users who have accepted an invite from each other to receive audio chats via a “push to talk” interface reminiscent of the PTT buttons on older cell phones.

A statement from Apple reads:

We were just made aware of a vulnerability related to the Walkie-Talkie app on the Apple Watch and have disabled the function as we quickly fix the issue. We apologize to our customers for the inconvenience and will restore the functionality as soon as possible. Although we are not aware of any use of the vulnerability against a customer and specific conditions and sequences of events are required to exploit it, we take the security and privacy of our customers extremely seriously. We concluded that disabling the app was the right course of action as this bug could allow someone to listen through another customer’s iPhone without consent.  We apologize again for this issue and the inconvenience.

Apple was alerted to the bug via its report a vulnerability portal directly and says there is no current evidence that it was exploited in the wild.

The company is temporarily disabling the feature entirely until a fix can be made and rolled out to devices. The Walkie Talkie App will remain installed on devices, but will not function until it has been updated with the fix.

Earlier this year a bug was discovered in the group calling feature of FaceTime that allowed people to listen in before a call was accepted. It turned out that the teen who discovered the bug, Grant Thompson, had attempted to contact Apple about the issue but was unable to get a response. Apple fixed the bug and eventually rewarded Thompson a bug bounty. This time around, Apple appears to be listening more closely to the reports that come in via its vulnerability tips line and has disabled the feature.

Earlier today, Apple quietly pushed a Mac update to remove a feature of the Zoom conference app that allowed it to work around Mac restrictions to provide a smoother call initiation experience — but that also allowed emails and websites to add a user to an active video call without their permission.

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Spire Health Tags are now on Apple’s shelves

Spire’s Health Tags, the dark and tiny devices you stick on your clothes to gather all sorts of health data from your steps, heartbeat and stress levels is now available at your local Apple Store.

The company started out with a breath tracking device to detect when you are feeling tense and help calm you down. But four years in and its now all about the wearable “tags” you stick on items of clothing like your pants or sports bra.

Yes, yes, there are lots of gadgets out there to gather similar information — the Apple Watch will now even detect if you have a fall or if something is wrong with your heart — but the Spire health tag is nothing like a Fitbit or Apple Watch, according to the company. For one, there’s zero need to charge the device. One tag’s battery will last a year and a half before dying out. They’re also machine washable. You just pick a few outfits and stick a tag on each of them.

Of course a few other startups out there are working on making smart, washable, data-gathering clothes. Enflux makes the clothing and then sews in the motion sensor to tell you if you are lifting correctly. Vitali is a “smart” bra with a built-in sensor to detect stress. Then there’s OmSignal, which makes body-hugging workout clothes that gather “medical-grade biometric data to achieve optimal health.” But these tiny health tags are different in that they allow you to choose the clothes you want to adhere the monitor to.

Like Spire’s first product, the Stone, which earned more than $8 million in sales, according to the company, the tags will also pick up on times of stress and help calm you down through a series of breaths and focus on the app.

“Continuous health data will revolutionize health and wellness globally, but early incarnations have been hampered by poor user experiences and a focus on the hardware over the outcomes that the hardware can create,” Spire’s founder Jonathan Palley said. “By making the device ‘disappear’, we believe Health Tag is the first product to unlock the potential.”

Spire’s Health Tags will be sold in Apple Stores as a three-pack for $130, six-pack for $230 and an eight-pack for $300, with additional pack sizes available on the company’s website.

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Apple is shoring up Siri for its next generation of intelligent devices

 Siri is a critical component of Apple’s vision for the future, so integral that it was willing to spend $200 million to acquire Lattice Data over the weekend. The startup was working to transform the way businesses deal with paragraphs of text and other information that lives outside neatly structured databases. These engineers are uniquely prepared to assist Apple with building… Read More

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Apple Watch In-Store Retail Sales Begin In Two Weeks

apple-watch-drawer1 Apple will begin selling some models of the Apple Watch starting in two weeks, according to a press release from the company today. Also, on June 26, we’ll see Watches go on sale in seven more countries, including Italy, Mexico, Singapore, South Korea, Spain, Switzerland and Taiwan. All orders for Apple Watch which were placed in May will ship to customers within the next two weeks,… Read More

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Here Are The First Connected Home Devices For Apple’s HomeKit

Eve_Lifestyle_Eve_Weather_Veranda Apple’s HomeKit is finally starting to roll out to actual consumers, via the first crop of HomeKit-enabled accessories from third-party manufacturers. This means you’ll soon be able to get your hands on a range of products for the connected home that work with Siri on your iOS device, and that you’ll be able to do so as soon as today, since some of the new HomeKit… Read More

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TC AppleCast 12: Apple Watch, MacBook And Beards

TC-applecast16-9 It’s Apple Watch pre-order day! The new device went on sale this morning at just after midnight Pacific time, and now shipping times are extending to at least June across the product lineup. Our guest today, The Loop’s Jim Dalrymple (@jdalrymple), not only successfully ordered three but also went to the Apple Store in Palo Alto to check out the in-store experience. I also managed… Read More

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